Sana Safinaz
Reviews and Complaints

Please dont buy any dresses from this brand

They are fraud people

And make fraudulent charges on tour credit card

They got the worst customer service

Even after making payment they call you and send emails saying that your order is on hold and make you pay again

Then create another order on your name and send the dresses twice

My wife has had the worst experience from them ordering dresses here in USA

I always order from many other brands such as baroque, khuda baksh and the process is always smooth

I have never experienced such nonsense from any other

I recently made a purchase of unstitched suits from Sana Safinaz, spending over 1 lakhs (about $800) on my order. I was really excited to receive my package, as the dresses looked absolutely stunning in the product photos on their website. However, when I finally received my order, I was extremely disappointed with what I saw.

The dresses that I received looked nothing like the ones in the pictures. They were poorly made and looked like cheap replicas of the original designs. I was really upset that I had spent so much money on something that turned out to be such a waste.

What's even worse is that Sana Safinaz charges such high prices for their products, even though the quality is so poor. It's really not worth the money at all.

To make matters worse, I tried to contact Sana Safinaz multiple times to express my disappointment, but I never received a response. It's really frustrating when a company doesn't even bother to acknowledge their customers.

Overall, I was really disappointed with my experience with Sana Safinaz. It's not the behavior of a thriving company to sell low-quality products and then disappear when customers have complaints. I hope that they can improve their products and customer service in the future, or else they may face some serious consequences.

I gotta say, I had a pretty bad experience with Sana Safinaz. I tried to reach out to them about an issue I had, but they didn't seem to have any sort of formal complaints process in place. I even wrote them a long letter about it, but it didn't seem to make a difference.

To make matters worse, their staff was incredibly rude to me. I don't know how they can treat their customers like that. It's a real shame, because I had high hopes for this company. But after the way I was treated, I don't think I'll be shopping with them again.

Honestly, I'm not sure how the owners of Sana Safinaz can let this kind of behavior go on. It's a real disgrace to Pakistan. They need to take a good hard look at their company and figure out how to get rid of the bad apples. Until then, I'll be taking my business elsewhere.

I recently had an experience with Sana Safinaz, an online clothing store based in Pakistan. Being from the UK, I decided to place an order on their website. However, I was surprised to receive an email stating that I would have to pay VAT and Customs fees. I was not happy about this, especially since I had already paid £9+ for delivery. I replied to the email and requested a refund.

Unfortunately, my experience with their customer service was not great. I sent multiple emails but did not receive any response. It was frustrating to not know what was happening with my order. I even had to make an international call to Pakistan to speak to their customer helpline. Each time I was told that someone would get back to me, but that never happened. It was a complete nightmare.

Despite the issues I faced, I must say that their clothing is of good quality and the designs are unique. However, I would caution anyone ordering from outside of Pakistan to be aware of the additional fees that may be incurred. It would also be helpful if their customer service was more responsive and efficient in handling issues. Overall, I would recommend Sana Safinaz for their clothing, but be prepared for potential complications with the ordering process.

Sana Safinaz is a brand that has been making waves in the fashion industry for quite some time now. However, my personal experience with them has been nothing short of a nightmare. I recently purchased 8 suits from their website, spending a whopping $450, and what I received was nothing like what was advertised on their website.

Their pictures are so heavily edited that it's almost impossible to tell what you're actually getting. The clothes that I received were poorly designed and the quality was worse than a cheap copy print. It was as if I had bought my suits from a sewer in Pakistan. The lace was missing, the design was altered, and the quality was significantly poor.

I was extremely disappointed with my purchase and felt like I had been scammed. The pictures on their website are so deceiving that it's hard to believe that they are the same clothes that you will receive. The borders, sleeve design, color, and fabric quality were all different from what was advertised.

I would strongly advise anyone thinking of buying from Sana Safinaz to think twice. Their quality is disgusting and their pictures are deceiving. Don't waste your hard-earned money on their poorly made clothes.

I recently purchased a lovely ladies suit from Sana Safinaz's website, and I was excited to receive it in the mail. However, when I tried it on at home, I realized that the size was incorrect. I decided to visit the store the next day to exchange it for the right size.

Unfortunately, the staff at the store were not very helpful. They informed me that they did not have the size I needed, and that I could only exchange it for a different style or size. They also told me that they could not offer a refund.

After browsing through the store, I found another style that I liked, but it was 100 Rs. cheaper than the original suit. When I tried to exchange it, the staff informed me that their system would not allow it because of the price difference.

I suggested that they keep the extra 100 Rs. as a Khairat, and allow me to exchange the suit. However, they still refused, citing their system as the reason.

Feeling frustrated, I raised my voice and eventually managed to exchange the suit, but I had to leave behind the extra 100 Rs. I was disappointed with the store's policy and service, especially considering their reputation as a big brand name.

Overall, my experience with Sana Safinaz was not great. While I appreciate the quality of their products, their customer service and exchange policy left a lot to be desired. I hope that they will consider revising their policies in the future to better serve their customers.

I recently made a purchase of $200 on Sana Safinaz's website, but unfortunately, my package never arrived. I attempted to contact their 24/7 customer service line multiple times, but it was a struggle to get through. Finally, when I did get through to someone, they were unhelpful and simply told me to wait for the complaints department to contact me. However, no one ever did. I also tried emailing them with my concerns, but received no response.

In my opinion, it's best to avoid Sana Safinaz altogether and shop elsewhere, such as Annus Abrar. Not only do they have a more reliable way to contact overseas customers through WhatsApp, but they also prioritize customer satisfaction. It's clear that Sana Safinaz is a poorly run business, with no regard for their customers or their reputation. It's a shame that they choose to scam people out of their hard-earned money instead of providing quality service.

I ain't much of a review writer, but I gotta say, I was pretty darn happy with my experience with Sana Safinaz. I'm usually a bit hesitant to buy stuff online 'cause I've heard some horror stories, but I decided to take the plunge and give it a shot. And boy, am I glad I did!

I placed my order back in June of 2019, and after exactly ten days, my package arrived all the way up here in Canada. They even sent me a notification with a tracking number just four days after I placed my order, which made me feel a lot better about the whole thing. And when I had to call their customer service, they were super friendly and helpful.

But the real test was when I finally got my hands on the clothes themselves. And let me tell you, they were exactly like the pictures on the website. I ordered an XS, and it fit like a glove. I couldn't be happier with my purchase, and I'd definitely recommend giving Sana Safinaz a try if you're looking to buy clothes online.

So if you're like me and you're a bit nervous about getting scammed, don't worry. Sana Safinaz is the real deal, and I'll definitely be buying from them again in the future.

I recently purchased some new suits from Sana Safinaz and was excited to receive my order. However, my experience with their courier service left me feeling extremely disappointed.

On the day of delivery, the courier guy called me at 6 in the morning and asked me to pick up the package myself. I requested several times for him to reschedule the delivery, but he was not willing to cooperate. Finally, after much persuasion, he agreed to deliver the package at around 9.30 am.

When I followed up on my order, he informed me that he could not come to my location. I requested him again, but he went to the wrong address instead. When I pointed out his mistake, he started using bad language and threatened to cancel my order.

I was shocked and disappointed by the behavior of the courier staff. As a customer, I expect to be treated with respect and professionalism. Such unprofessional behavior from the courier staff has left a bad taste in my mouth and I will not be ordering from this brand again.

Overall, while the quality of the products from Sana Safinaz may be good, their courier service needs to improve significantly. It is important for brands to ensure that their customers have a positive experience from start to finish, and this includes the delivery process. I hope that Sana Safinaz takes this feedback seriously and works towards improving their courier service.

So, my mum has always been a big fan of Sana Safinaz, and for Eid, I thought I'd surprise her with an outfit from their website. While browsing through their collection, I came across a beautiful mint green outfit with beads attached, called CODE LUXURY 18-04B. I was so impressed with it that I decided to buy one for myself as well.

However, when I received the materials, I was disappointed to find that the outfit material and lace beads that had attracted me to the outfit in the first place were not included. The images on the website clearly showed the model wearing the outfit with lace beads, but what I received was completely different. There were no lace beads at all!

I felt like they had breached my consumer rights by misleading me with false advertising. They showed one thing on their website and sent me something completely different and incomplete. I took screenshots of their website page, images, and what I received and contacted trading standards to raise this issue. A claim has now been filed against the company.

What's more, I was shocked to find out that the pieces of material, which were very basic, cost me ?80 alone. There was no stitching, and it wasn't the same as the images they had advertised. Even my mother's outfit, which cost ?50 on its own without stitching, had a very cardboard-like material.

In total, including shipping, I paid around ?150, and I am very annoyed at how this company has sold goods under false advertisements. I will pursue this claim against the company, and I hope they will learn their lesson and be more honest with their customers in the future.

Update #3: So, I finally received my $137.60 dress and I have to say, I am pleasantly surprised! The quality is much better than the other items I ordered and it fits perfectly. I'm glad I took the risk and ordered it. However, I still stand by my previous comments about the other items being cheaply made and not worth the price. I gifted the other suits to my sister and she also agreed that the quality was not up to par. Overall, I would say that Sana Safinaz has some hits and misses when it comes to their clothing. It's important to read reviews and do research before making a purchase. As for their customer service, it could definitely use some improvement. It took a while for them to respond to my inquiries and that can be frustrating. But, I'm happy that I finally received my order and that everything turned out okay in the end.

I placed an order on 7.4.23 and my order was supposed to be dispatched and arrived within 20 working days. Today is 7.31.23 and there is no update. Each time I email, we are working on and someone will reach out. There has been no concrete reply from someone that has common sense and can understand the situation and reply to the customer. I have requested for refund since they aren’t able to ship my order..and only response I got was, your inquiry is passed on and someone will reply. ( I have yet to hear) I paid $350 for my order and I have yet to see anything back.

This is beyond frustrating experience. There are better vendors you can purchase then Sana Safinaz.

I recently made a purchase from Sana Safinaz's website, and I have to say, I was pretty disappointed with my experience. I ordered a dress that was advertised as coming with both a shirt and a trouser, but when my parcel arrived, only the shirt was included. I tried to contact their customer service team to resolve the issue, but unfortunately, I never received a response.

Honestly, I was pretty shocked by the lack of customer service I received from Sana Safinaz. It's really frustrating when you spend your hard-earned money on something and then don't receive what you were promised. I feel like they should have been more responsible and responsive when it came to addressing my concerns.

Overall, I have to say that I'm pretty disappointed with my experience with Sana Safinaz. I don't think I'll be shopping with them again in the future, and I definitely wouldn't recommend them to anyone else. It's a shame, because I had heard good things about their products before, but unfortunately, their poor customer service has really left a bad taste in my mouth.

I gotta say, I was pretty bummed out with the customer service over at Sana Safinaz. I had to exchange my order for a bigger size, and while someone did reach out to me, there was no follow-up. I mean, come on, this is an online business that's super popular - I was hoping for some top-notch customer service, you know? It's a real letdown.

So, I recently bought two shirts from Sana Safinaz's website (sanasafinaz.com) about three weeks ago. Unfortunately, I had some trouble with the sizing and needed to contact their customer service team for assistance. However, despite sending them several email messages, I have yet to receive a response. I've also been trying to call them every day, but no one seems to be picking up the phone. It's frustrating because I understand that we're in the middle of a lockdown, but if their staff is still available to take online orders, why can't they respond to my inquiries?

Overall, I'm disappointed with the lack of customer service from Sana Safinaz. It's important for businesses to be responsive to their customers, especially during these difficult times. I hope that they can improve their communication and provide better support in the future.

I recently had an experience with Sana Safinaz and I must say, it was not a pleasant one. I received a gift from someone that needed to be exchanged, and unfortunately, it was from Sana Safinaz. I tried contacting their "24/7" customer service, but to my dismay, no one answered. It was frustrating to say the least.

What's even more disappointing is the fact that there seems to be no way to contact the owners of the company to let them know how their clients are being treated. It's a shame that a company that receives the best designer awards can treat their customers so poorly.

I wouldn't recommend Sana Safinaz to anyone. It's not worth the hassle and frustration. It's a shame that a company with such potential can't seem to get their act together when it comes to customer service.

So, I recently bought a couple of shirts from Sana Safinaz's Eid collection. However, when I received my package, I was disappointed to find that they had only shipped me one shirt instead of the two that I had ordered. Naturally, I contacted their customer service department to try and resolve the issue.

The representative I spoke to assured me that someone would be in touch within 2-3 days to sort out the problem and issue me a refund for the missing shirt. However, it has now been two weeks and I still haven't heard anything back from them. I've tried calling and emailing, but they seem to be ignoring me completely.

Honestly, I feel like they've just taken my money and run. It's incredibly frustrating and disappointing to be treated this way as a customer. I would strongly advise against buying anything from Sana Safinaz, as it seems like they have no qualms about stealing from their customers and ignoring their complaints.

In conclusion, I would definitely not recommend Sana Safinaz to anyone looking to purchase clothing online. Their customer service is terrible and they seem to have no regard for their customers' satisfaction or well-being. Save yourself the hassle and shop elsewhere!

I recently purchased the Mahy 2021 collection from Sana Safinaz and boy was I disappointed! I paid a whopping 2490 for a 2 piece suite made of fake lawn material. I ordered 2 dresses but the quality was so cheap, it felt like I was wearing phatty k kapry (cheap clothes). It's really sad how they loot people just because their TV ads are so attractive. We all think the dresses are so nice but in the end, we receive these dresses that are just ufff (yuck) and garbage. I strongly advise you not to buy anything from Sana Safinaz because of their very bad quality.

I recently made a purchase from Sana Safinaz and unfortunately, my experience was not a pleasant one. I ordered a kurti, but when it arrived, it was damaged. I quickly reached out to them on their WhatsApp and they told me to wait for a solution. I was disappointed with their response time and lack of urgency in resolving my issue.

Furthermore, I was not impressed with the quality of the fabric. The material was not as good as it appeared in the pictures on their website. I ordered a lawn fabric, but what I received was a different type of fabric altogether. To make matters worse, there was a large hole in the shirt.

I was extremely disappointed with the overall experience and felt like I was dealing with a seller on Daraz rather than a reputable brand like Sana Safinaz. It's a shame that such a well-known brand would have such poor quality control and customer service. I would not recommend this brand to anyone looking for high-quality clothing.

I recently purchased some clothing from Sana Safinaz and unfortunately, I was not satisfied with my purchase. There were some missing pieces from the suit that I ordered, which was quite disappointing. I tried to contact the company to address my concerns, but unfortunately, I have not received a response despite sending two emails. It's frustrating to not have any communication from them.

However, I will say that when I initially purchased the suit, they did reply to me about my delivery. The delivery itself wasn't too bad, although they did tell me that I would receive it within 6 to 7 days, but it actually took 10 days to arrive. At least I did receive it within 10 days, but it would have been nice to have more accurate information about the delivery time.

Overall, I'm not too happy with my experience with Sana Safinaz. The missing pieces from my suit and the lack of communication from the company have left me feeling disappointed. I hope that they can improve their customer service in the future so that others don't have to go through the same experience.

I recently ordered an unstitched dress from Sana Safinaz and I have to say, I was really looking forward to receiving it. However, when it arrived, I was absolutely devastated. The embroidery quality was so bad that I could hardly believe it. And to make matters worse, the huge motif that was displayed on the picture was nowhere to be found on the actual dress. I mean, seriously, what's up with that?

But that's not all. The color scheme shown in the picture was completely different from what I received. I mean, come on, how hard is it to get the colors right? It's not like I'm asking for the moon here. I just want what I paid for, you know?

And don't even get me started on their exchange and return policies. They're just pathetic. It's like they know they're delivering $#*! and they're just trying to make money through unfair means. I mean, seriously, how hard is it to have a decent return policy? It's not like I'm asking for the world here.

Overall, I'm extremely disappointed with my experience with Sana Safinaz. I would not recommend them to anyone and I will definitely not be ordering from them again.

(sanasafinaz.com). Their customer service is the worst I have ever experienced. I have been trying to get a response since April 3rd about a damaged item I received, but have yet to receive any help or resolution. I strongly advise against doing any online business with them at ***@sanasafinazofficial.

I have even gone to their physical stores, called them on the phone, sent emails, and contacted them on WhatsApp, but to no avail. Every time I reach out, they promise to get back to me, but no one ever does. It is incredibly frustrating and disappointing.

If you are considering ordering from Sana Safinaz, please think twice. Their customer service is unreliable and unhelpful. It is not worth the risk of receiving damaged or unsatisfactory items and being left with no support or assistance.