Menu
For Business Write a review File a complaint
CB Utility Services SCANA Energy Marketing Scana energy's failed gas service and customer care
SCANA Energy Marketing

SCANA Energy Marketing review: Scana energy's failed gas service and customer care

C
Author of the review
1:51 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally file a complaint against Scana Energy regarding the highly unsatisfactory service I have experienced while attempting to reconnect my gas service.

I scheduled an appointment with Scana to have my service reconnected, providing explicit instructions for the technician to call or text upon arrival, as I reside in a gated community (no gate code and security guard). Despite receiving four assurances from Scana representatives that my instructions were entered into the system, I received no communication from the technician.

The scheduled time window was an extensive 4 to 12 hours, leading me to take multiple days off work to accommodate the technician's visit. However, the only communication I received, after hours of waiting at home, was an automated message stating that the technician had left due to the absence of anyone at the property. This lack of coordination and communication is unacceptable.

Upon expressing my frustration after the fourth missed appointment, a Scana representative informed me that the technician "will not" call, as it is handled through automation. This conflicting information highlights a severe inconsistency in Scana's messaging and internal processes, resulting in a frustrating customer experience.

Over the course of two weeks, I had a total of six appointments scheduled, all of which were missed due to the absence of necessary texts or calls and ensuing arguments. This ongoing inconvenience is not only infuriating but also deeply concerning, as my elderly father, who is in his upper 80s, has been without gas for two weeks, affecting our ability to cook meals.

To compound these issues, Scana Energy charged me an early termination fee of $150, a fee I find completely unjustifiable given the abysmal level of customer service provided. I kindly request your intervention to ensure a fair resolution to these matters.

Desired outcome: Early termination $150 waived and close the account.

0 comments
Add a comment

More SCANA Energy Marketing reviews & complaints

SCANA Energy Marketing - On Dec 3,2020 I called Scana and requested my service be turned off Dec 21, 2020 as I had sold my house
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SCANA Energy Marketing - I lost my job in 2020 due to covid
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SCANA Energy Marketing - I have had many issues with Scana Marketing/Regulated for years involving their repeated inaccurate and stubborn consumer credit reporting that
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SCANA Energy Marketing - I contacted Scana via certified mail on 02/16/21 regarding account # X-XXXX-XXXX-XXXX
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SCANA Energy Marketing - I had an account show up on my credit report from Scana Energy
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SCANA Energy Marketing - I am not liable for this debt and I do not have a contract with SCANA ENERGY MARKETING plus they did not provide me with the original
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SCANA Energy Marketing - I moved out of house after divorce and never received a final bill from Scana
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SCANA Energy Marketing - 15 U.S.C **** section 602 A
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. SCANA Energy Marketing Contacts

  2. SCANA Energy Marketing address
    3344 Peachtree Rd NE Ste 2150, Atlanta, Georgia, 30326-4808, United States
  3. SCANA Energy Marketing social media
  4. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024