Schell Brothers’s earns a 2.0-star rating from 4 reviews, showing that the majority of homebuyers are somewhat dissatisfied with their new homes.
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Caleb and the one (1) year warranty
Our Home has had numerous issues over the past year: nail pops, cracks in the stone at the base of the house, a missing pump that was supposed to go into one of our sump pumps, drywall imperfections, a crooked wall in one of the bedrooms, a support beam the workers cut into to make room for a pvc pipe in the basement, and a slew of other issues that a county/state inspection company, we hired prior to our final one year inspection, found.
This inspection company gave us a booklet containing pictures of every square inch of our home where they found over 1000 problems that were both minor and potentially against county/ state code. When presented with this booklet, Caleb (a representative for Schell in our local area and the guy who calls the shots on what will and what will not be fixed), explained, in not so many words, that Schell is not responsible to fix most of the issues in the book and that my wife and I will have to suck it up. Caleb took his time to mark all the issues Schell won't fix; so far, it's been a standoff between the family and him and something needs to be done about these issues.
By the way, it was Fosters Plumbing who found the sump pump was missing the pump despite it being "gravity", they said their still should have been a pump installed to avoid ground water flooding.
On a final note: Caleb has been notorious for marking issues fixed in heartbeat which were not even looked at nor fixed in the real world. You guys need to hire more trustworthy workers.
Desired outcome: They need to put customers first and fix the issues we have.
Sales Staff
I have been attempting to make appointments at DE properties since March 1. We are driving from Atlanta on May 17 to look at developments and I have been unable to finalize anything with SchellBrothers. A plethora of messages, promises, missed calls and Zoom appointments, emails, and busy signals. Rene, Sara, Carol, Tyler, Sam, what a "team." SchellBrothers seems to have a high quality product, but how does one get to see (and buy) it?
Desired outcome: Do your job. We would still like to see these properties.
Poor Finish Work
This Company promises you happiness but does not deliver. They build a solid, energy efficient home but the finish work is sloppy and unprofessional. Trying to get fixes is nearly impossible. They do not return phone calls and report to you when you call they are at the mercy of their subcontractor. A Company that cannot control its subcontractors is poorly managed. I am waiting three months for repair to my gutters which were installed incorrectly. Home was completed 15 months ago and they still haven't put the topcoat on my driveway. Same is true for many of my neighbors. Don't be fooled by their hype...
Is Schell Brothers Legit?
Schell Brothers earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Schell Brothers. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Schell Brothers has claimed the domain name for schellbrothers.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Schellbrothers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Schellbrothers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Schell Brothers have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Schell Brothers and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Schellbrothers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Schell Brothers. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
Poor quality/workmanship
I have searched every site for Consumer Complaints with Schell Brothers Homes and didn't find one. I find this odd considering the numerous issues I have had as well as my neighbors in Schell brothers homes. First of all I find no difference in the types of numerous complaints I've read against Ryan homes. In fact the same contractors that built those home...
Read full review of Schell Brothers and 8 commentsSchell Brothers Reviews 0
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Overview of Schell Brothers complaint handling
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Schell Brothers Contacts
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Schell Brothers phone numbers+1 (302) 226-1994+1 (302) 226-1994Click up if you have successfully reached Schell Brothers by calling +1 (302) 226-1994 phone number 0 0 users reported that they have successfully reached Schell Brothers by calling +1 (302) 226-1994 phone number Click down if you have unsuccessfully reached Schell Brothers by calling +1 (302) 226-1994 phone number 0 0 users reported that they have UNsuccessfully reached Schell Brothers by calling +1 (302) 226-1994 phone number
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Schell Brothers emailsinfo@schellbrothers.com100%Confidence score: 100%Support
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Schell Brothers address20184 Phillips St., Rehoboth Beach, Delaware, 19971, United States
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Schell Brothers social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 03, 2024
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