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SCS Sofa's don't go anywhere near them they are happy to take your money but the moment you have a problem their after sales are s**t are they do not want to know
We have been waiting 9 months to have faulty goods replaced/repaired and still waiting
Finally ran out of patience and want our money back
suddenly they seem to have lost all knowledge of our complaint and we have to start again
we will be taking legal advice shortly and want warn anyone thing of parting with their hard earned cash to SCS - DON'T they are c**p and there products are substandard and c**p. Don't do it.
lazy boy rubbish
Appalling service.
Now wish to file complaint & cancel
Hi not had my direct debit date for a suite I got from yous 24th Feb.you took a payment out 8th April.
Have previously comlained about this item but nobody has come out to resolve the matter. We have e-mailed and written to the company but we are simply being ignored. In a nutshell we have been sold an item that is not as described and not fit for purpose under the consumer rights act 2015. Our customer number is S0020-3343711.
Mrs.D.Thornton
I purchased a 3 piece leather suite less than a year ago and the 3 seater is bobbling in several different places (see attached photos)
You have provided a sofa that is not fit for purpose
Hi
I have received a sofa on Thursday.
This does not fit in my home.
I have purchased a 3 and 4 seater and I have now had to remove the middle section of the 4 and reduced this to 2 x 3 seaters.
Between info provided and measurements taken I would request a call asap please on [protected] to discuss resolution.
Kind regards
Derek Paton
OMFG, I wish I had read this thread before buying a sofa, it arrived 2 months late wrong trim and the chair was totally different colour, so they sent a replacement which had wrong stitching and a hole in the back, did not even get off the truck. This was in April is now 24/10/18. Money back I think.
Good evening,
My wife and bought a carpet about a year ago from Waterlooville branch.
The carpet is still fraying I.e. Strands safe still becoming visible and away from the carpet when we hoover.
This should not be happening, what is your advise on the matter?
Thank you,
Mark
Top of the range leather corner sofa had bolts falling out within weeks, recliners snapped repeatedly, and leather on arms ripped within months. Despite accepting the findings of an independent report that the leather is unfit for purpose, SCS refuse to repair or refund. Highly unscrupulous retailer, you are strongly advised to avoid at all costs.
Waiting weeks for the section of the carpet they cut wrong to be fit. Stepping on nails, and three no shows so far for the fitter. Rude on the phone to my wife as well. Avoid this company at all costs. Once they have your money, you will be on this page too.
Took delivery of a corner sofa and 2 chairs in Feb 2022 now August 2022 and had the most appalling journey with SCS.
Original furniture damaged. Assessed and replacement ordered but on delivery this was also damaged, 3rd replacement I refused delivery as on inspection on their van rips in fabric. Complaint logged on 20th and after not meeting their timescales to investigate and contact me I had to escalate to CEO email only then did someone call me and I accepted resolution on Mon 1st Aug since then I have had no one call me to arrange my refund - I have left several voicemails over the past 48hrs and nothing. Quick to take the cash at point of sale, failure to provide basic customer service and now avoiding my refund request.
Do not go near This company !
I was in my kitchen in my flat where your drivers were delivering to a flat upstairs in Waterstones area WV4 4PD, and one of your drivers actually stood by the van door and started having a wee in a bottle and then chucking it on the floor. I’ve caught this on camera and I think that is very disgusting.
20 warranty worth nothing!
BEWARE! 20 year warranty against manufacturing faults on sofa frames does not apply after 6 years as after then (their words) "it cannot be a manufacturing fault".
Hi I was just wondering how you got on and what legal advice you took ?
I'm having issues. They sent the cheap nasty cushions although I've paid for the better ones , so the couch has czuse so much discomfort and pain. I've been trying to return it, they said. I am refusing a repair - a repair 🤣 sending me the correct seats is not a repair .
But they're saying they're waiting for a reply to the email to give the go ahead to order the correct ones , even though they know I've been trying to return it pretty much since having it . Weirdly , theyre still waiting for a reply to that email . I've replied 5 times !
They're so full of it .
I need help of what to do. I've paused things with the finance company and will continue to do so. But they aren't showing up as registered with the ombudsman. The page I did find to contact , I closed by accident Nd csnt find . I just need some guidance please