Sears
Reviews and Complaints

A sears repair technician came to my home to fix my GE electric wall oven on March 20, 2021.
Model # PT7800SH2SS, serial #HF605196Q. Upon completion of the repair, the technician, Harold H., tested the oven and microwave and presented the bill. He explained that Sears Warranty would be something to think about, since we have high end appliances. He also offered a discount to the bill, if we purchased the Sears Warranty with him. The warranty transaction was done on Harold's cell phone. Our Cap One credit card was charged $127.72 for work order 7435HIALEAHFL and $49.99 for CCM*Sears warranty. On April 20, 2021 the second billing for warranty was paid by my credit card.
On May 4, 2021 I called in a work order to repair my oven /microwave wall unit. Both were not working. On May 4, 2021 a charge of $75.00 was charged to my credit card for the warranty initial fee. The same technician Harold came out and he was not able to fix the problem. Harold said he needed to order parts. May 17, 2021 the same technician Harold came out and the parts he ordered were not the correct parts needed. He claimed the GE parts department sent him the wrong parts. May 28, 2021 two other technicians came out and also were unable to repair the oven and microwave. They also said they needed to order a new relay board and control board in addition to the parts Harold ordered. The parts ordered from Harold was not the problem. So the oven/microwave remained unrepaired. On 01 June 2021 Harold and another tech came to put the parts in. Harold installed the relay board which did not resolve the issue and ordered the Power board, and a thermistor and control panel. The oven remain unrepaired. Harold told my husband that the oven could not be fixed and we were not going to be covered for further repairs. My husband became upset when Harold said that he wasn't able to fix the oven/microwave and he put back all the original parts and he was going to return all the other parts to the company. Harold stated;" it is out of my hands, you should just buy another oven, " "I can't fix it!"
I feel Harold's attitude and demeanor was very unprofessional, disrespectful and condescending to a point that I feel unsafe with him ever returning to my home.
I called Sears warranty and they confirmed 2 technicians to come out on June 16, 2021. I specifically asked that Harold not be sent out to my home ever. The agent said, she documented that on the order. I received a text that Harold was on his way. I called and asked to be rescheduled because I didn't want Harold as the tech to come to my home. Plus he "Harold" already made it clear, he was done and could not fix the oven! I was told that I would be rescheduled and 16 June 2021 would be canceled. The next text I receive is from Harold, he had billed and signed the receipt as if he came and did the service. I am very upset to say the least. My husband is very upset and stressed because of the time wasted and inconvenience, the lack of knowledge and skills resulting in a still non-operating oven and microwave. This occurrence has cause undue amounts of stress and disharmony in my house whole. I would like to know the following………..at what point can I expect to have my oven/microwave repaired and working 100%.
How many attempts should I expect before you honor the "warranty/ repair or replacement?

My washer is still under warrenty till oct 2022. I had a gentleman at my home on May 18, 2021 to look at my washer. It needed a hub drive and he didn't have one in his van. He ordered me one to come to my house, said it would take 7-10 business days. It's now June 17th and I havent received the part, it's on back order. I have called each each since the tech has been at my home, each time I get the respond to give the part more time to come in. The week of June 1st when I called the gentleman was to file a claim. When I called back the following week to check the status, there wasn't a claim to be found. I then asked to talk to someone in the claims dept. They submitted a case for me #7171281 and of course to give it another week. I have tried call yesterday 6-16 and today 6-17 and now of course the computer system is down and to try back in 24 or 72 hours. This isnt acceptable. I have a family of four and I work full time. I have been going to the laundry mat two times a week. When I called in at week 2 they said they would send me a $50 check to help cover my laundry expenses. I have yet to receive it. I want my money back that I spent on the washer and the money back for the protection agreement. Thank You. My cell # is [protected]

On 05/24 we reported an issue with our refrigerator and arranged for someone to come out to service the refrigerator. We were told that a technician would arrive a few days later, and no one showed up. Each day we were told that that someone would come and no one came. Finally on Saturday, May 29th a technician arrived and assessed the problem. The technician assured us that the part for the refrigerator would be ordered and scheduled additional service/repair for 05/03. Today, a different technician showed up without the part to repair the refrigerator. The service is completely unacceptable

We've had the Sears Protection Agreement since we purchased all new appliances from Sears in 2001 following a total loss house fire. Up until the current issue service has been very good.

In Oct 2020 our upright freezer quit working and over the next four months we had visits 8 times from techs replacing freezer parts ... costs I'm sure were 3 to 4 times cost of replacement.

In February 2021 the tech, for the third time, said the freezer was not repairable and should be replaced. The tech said he would submit his report and we should be hearing from the replacement dept soon.

By May 18 we had not heard from anyone else from Sears. I waited to call given the pandemic related issues. The gentleman I talked with aplologized and expressed his frustration with nothing being done and he even sent an email to the "district manager" while I waited on the phone.

The tech said to call back in five business days if I had not heard from them.

I called back on June 1 and the tech researched the case and informed me that she needed to send another tech to look at the freezer. The reason she gave was that the "tech dept" had not initiated the paperwork nor had they responded to any emails sent to them.

Rather than be embarrassed and outraged at the failure of the tech dept to do their job she threw the burden of responsibility back to me by wasting my time and further elongating the process by sending out another tech. I eventually convinced her to send another email to the tech dept. She was reluctant to do that but I was adamant that I didn't need to have another tech visit again. She said that they wouldn't read the email for ten days and that she doubted they would do anything.

Talk about frustrating. I did just a few minutes ago responded to the email survey sent and after writing a similar narrative my response disappeared after hitting "next" ... which is why I'm now trying this approach.

My name is Mike Reibling. All other information is contained in the case # 7138585

I got a Sears home warranty in November 2020. I had A&E Factory Service which is a Sears technician come out in November 2020 to look at the refrigerator. They replaced the compressor. I was talked into the warranty to cover any future issues. The compressor has now gone out again. Sears sent out another technician on May 13, 2021 and they identified that A&E did not run the proper software when installing the compressor. Sears Home Warranty then declined servicing the refrigerator. Sears has been referring me to A&E and A&E has been referring me back to Sears. A&E is a Sears technician, so they said the warranty needs to cover it. Sears keeps giving me the run around. They have now said they would send someone out. It has been 3 full days and nobody showed up. There was no call or anything. The notifications just kept pushing the time slot later for the serviceman to come. I have spent hours on the phone getting referred to so many phone numbers. I finally just tried to cancel the warranty and they had me talk to a head supervisor who stated someone would come out and service it, and once again nobody showed up. I have missed three days of work over a refrigerator! After all of this stress and headache, I am still out of a refrigerator.

I have been a customer of sears for all of my adult life. I have bought the majority of my appliances there and also repaired my car there 90 percent of the time.
I have never been so disappointed. I am a working mother of a disabled child. he is incontinent so it is important to me to have a sanitizing washer. I had a problem with my washer not draining. I called Sears as I have done hundreds of times. I was told that I needed a part, so I put the part/repair on my Sears credit card. It arrived so I called back the tech to install it. The box looked funky, like it wasn't a new part or had been resealed. I didn't think much of it and tossed it.
A week later, I got the same error message. This after I had paid nearly 500 dollars for the part and repair work. A tech came back around. This guy told me the part needed to be replaced. What? I was upset, how could a new part fail? He asked me if I wanted everything refunded. No, I just need to wash clothes. I still hadn't caught up with laundry from the first time. He said he would order a new part and call him when it comes in.
Two weeks later, it still hadn't arrived.
Upset, I phoned customer service, the people I talked to wouldn't let me speak to a supervisor and read me the same script at least 50 times. After I was persistent about wanting the supervisor, they gave me an option to buy a new part. I was transferred to another department where I paid nearly 200 dollars and was promised the part would be here by the 27th.
Well here it is the 30th. Still no part. I called again and was transferred several times. I really should have just taken the first guys offer to cancel the whole thing.
I have been buying clothes for myself since I work at a professional job and need to look not like a slob. I have spent 700 dollars on a repair that never happened and have ordered the same part 3 times.
Today, I went out and bought a new washer for 1050. If the part arrives before the new washer I guess I will try once more but I truly want my money back. I can't remember such poor customer service in my life.
I was trying to articulate to the customer service rep in the Phillipines just how hard my life is without a washer and he tells me that he doesn't have a washer.
I'm no expert on customer service but I have dealt with upset customers before at work. I would certainly never offer that response to an upset customer ever.
I have decades of good will with Sears, down the drain. I'm trying to figure out what kind of action I can take. They should not be doing business here, after reading many similar reviews online I'm convinced it's all a scam!

I purchased a mattress on 4/4/21 and paid $1, 150.99. Three delivery dates were rescheduled by Sears (4/17, 5/15, 5/22) and the 4th delivery date was confirmed via recording 24 hours prior to delivery for 5/29/21. I waited all day for a 7pm-9pm delivery window even though I paid $25 for a morning delivery window of 7am-10 am. The mattress was never delivered. I called customer service and the woman could barely be understood and after explaining the issue the phone line went dead. She had my phone #. She never called back and I couldn't reach anyone after that.

I came home this morning after working a 12 hour midnight shift to find out my 3 year old fridge was not working. OK this happens so we transferred everything into our older fried which still runs great, not sears brand. Anyway I called ASAP for a service appointment only to be left dead in the water without a motor or paddle. The lady just says we cant schedule anything right now and to call back in 2 days, THATS ITS IT, plane and simple. There must have been 60 seconds of dead silence because this has never happened to me and she provided me with nothing else. I asked her if I wanted to schedule this in 2 months could I and she again said now. I felt bad for her because I start griping but I realized and told her I understand its not her fault and apologized but again I was in disbelief that I could not schedule this appointment. HELP
my email [protected]@hotmail.com

In the year of 2005, I became disabled. To this date I'm disabled nothing has changed. But for some reason sears account care in 2017 disagreed with my permeant disability. this was a disability claim form on 05/01/2009 keith ciecirski claim # CAC293402/999 2610 TIFFIN DR NEW PORT RICHEY FL 34655

I have been dealing with this problem since Jan. 2021, when my Kenmore elite oven quit. I decided to have a sears home repair tech come out to my home. The tech informed me the part and service I needed would cost 800.00. Because of the appliance shortage at the time I ordered the part after assurances that was the total cost for the part, and the two visits it would take for diagnosis and installation. I waited almost three months for the part. I then receives the part and a installation visit was not able to be scheduled for another two months. I put the part in myself and my oven was up and running again. Good news I thought. Then I got a bill for 149.00 from sears for the installation visit that never happened. I tried to call customer service but could not find a number. So I called the home repair number and talked with someone who I explained I never received the installation visit and that I put in the part and the oven worked. The rep said I must pay the 149.00 robe taken to collection. I then under protest paid the 149.00 on April 14 via my credit card. A couple weeks later I received another bill for the 149.00 threatening to take my tp collection again. I again called home repair. The rep looked into it and after awhile on hold, told me I should have received a redund for the 149.00. A few days later I received a refund of 149.00. I thought the nightmare of this fiasco was behind me until may 20, 2021 when I was charged 28.90 on my visa card from sears.com. I had made no charge, so I again searched for a customer service number for sears and was unable to talk with anyone about this. So I called my credit card company who told me to close my account and report the charge as fraud. So I did...what the hell has happened to sears? I will never buy another thing from sears ever.

If you are looking for a new lawn mower, whatever you do... And this is excellent advice from experience... Don't buy from lowes! Sears are gone I understand, and good riddance! I bought a $239 mower and it had a few issues right away... The bagger didn't ride well and became entangled and useless, and then the spark plug required replacement a few months later. The store (lowes) replaced the bagger, thankfully, and I just bought a plug and gapped it (it had not been properly gapped from the factory!) however, when the starter rope broke, that was a 'wear in use' item I read from the warranty, and I just purchased a new one. Actually, the tiny plastic part that was holding the recoil wheel in place broke! Sears designers love plastic parts or cheap metal in their products!

Anyway, then the front wheels seized up! They just wouldn't turn! I have owned 3 mowers, including a lawn boy (maintained properly of course) for over 33 years, and never had an issue (other then wearing several out) with a wheel! The craftsman was less than a year old when the first front wheel seized, and I was able to get it to finally turn and work for a time. However, then the right front just seized! Turns out the metal sleeves inside each wheel will bond to the front 'axle shaft' (or whatever you want to call it) and they will not turn!

After 3 hours of working on this craftsman mower, which is still under the 2 year 'warranty' that comes with it, it still has these same issues! Now the front wheels will not stay up, as the lever that holds the height adjust in place is not tensioned properly! A lot of time adjusting it and trying to make it work has proved only somewhat successful! You can't make a piece of c_ _p work when that is all you have to work with!

I am attempting to get another front shaft-axle now, and contacted sears... But was told because I wouldn't drive 90 minutes to their service center and agreed to do the labor myself, the warranty was now voided! They actually noted this, though my warranty does technically end next month!

Their service is worth little to nothing in any event, and while I never owned a sears appliance (nor would accept one from a builder!) their garden gear and equipment is about as bottom-shelf a it could get!

Let the buyer beware... If this saves a person or two from buying a craftsman mower from lowes or anywhere else (especially used!) you will thank me later! It is no wonder that sears has dissolved... This really is a positive for the american public!

Called for repair on 5/20/21 Service would take place on Friday 5/21/2021 Waited until 6PM and no show from service tech. Called several times throughout the day and was told he was running late and assured he would be there. Never received a call until 6 PM Picked up the phone to answer and no one was there. I was told to give you the following numbers:
0008420 order # [protected] and to provide you with our loss of food items 2 gallons milk 5 pounds of hamburg, pork chops, several packages of frozen vegetables, frozen bread dough, 2 roast, 4 steaks, 6 pounds of chicken, pork roast 2 salad dressings, eggs, mayo, sour cream, butter, cream cheese and other miscellaneous items. We have medical supplies that need to be refrigerated as my husband is a diabetic, and also has MS and the medication needs refrigeration. On the initial call I indicated that it was an emergency and was told they would be here on Friday May 21 2021. We are requesting a check for food replacement and we also want a check for a new refrigerator. I believe this one was about $2200.00 This is not the first repair on this refrigerator and we do not feel repairing will fix the issue and want full replacement. The way our service was handled was horrible We did not even receive a courtesy call. We have extended warranty on all our appliances and I feel a replacement refrigerator is not too much to ask.

Sincerely,
Dee/Gene Tebbutt
5755 Elbo Shore Drive
Manhattan KS 66503
[protected]
[protected]@gmail.com

I have a Master Protection Agreement for my washing machine. I have had one for many years and have NEVER experienced such an issue as I am having now. Over 2 months ago a technician came out and ordered a new power cord and another part which is for cosmetic purposes. The cord came to my house within a couple of days but the other part has been on backorder and continues to be so now extended out to 6/14/21. It is a week later every time I look it up. I have called many times to ask them to come and fix the cord which would once again allow the machine to work but they refuse to come out because the other part has not come yet. I just want my machine to work. The 2nd part does not have anything to do with the machine working and I do not understand WHY they cannot come and fix the machine.
I just want my machine to work so I do not have to keep going to the laundromat which is costing alot of money at this point. Why should I pay for a protection agreement if my machine is not getting fixed?
My information:
Glenn Beutel
326 Front St
Union Beach, NJ 07735
[protected]
[protected]@msn.com

My washer needed repair in october 2019. From 2019 to 2020 serval calls were made. They were unable to repair the washer. Since they could not repair the washer, in june 2020 they decided to replace it. I have been given several dates for the delivery. It will be one year in june 2021 that I have been waiting for this delivery. I received a call on friday may 14th call telling me my washer will be delivered on monday may 17th. Another call came in on sunday telling me it will be delivered on monday may 17th after 3pm. I am writing this complaint to you so that someone can resolve this issue. I have been a valued customer for many years. Never had problems like this. Can someone please take care of this issue.
A very unhappy customer in need of her washer, trying to take care of a sick family member
If you are not the person can you please pass it to the correct person

My warrenty with Sears required to repair or replace my washer. I have changed Brands 3 times with Sears but Sears tells me they can't deliver my new washer in over 1 1/2 years. I could purchase one & have it delivered within 3 Days. I am a senior & disabled.

Purchased the fridge about 4 years ago and the compressor up and died. I've taken care of this fridge religiously, and am so upset that I got caught with a model that has a history of compressor malfunction. Have been without a fridge for several days. I lost over $400.00 in food, and now I am looking at an $1, 100 repair bill. Disgusted with this and I will be sure to tell everyone that I know to avoid this product like the plague.

May 7, 2021

To whom it may concern:

I own a non-working appliance (refrigerator) that was covered by a Sears Master Protection Agreement (MPA). Last summer (July-August 2020) it stopped working. After several Sears repairmen visits, it was deemed unrepairable. Under the MPA it should have been replaced, but Sears did not issue any replacement and seemingly delayed progress with the ticket such that the MPA is now expired (it expired in October 2020). I do not know why there was a delay to resolve the ticket, and I have been unsuccessful in getting Sears to honor any replacement of that appliance. Despite months-long efforts on my part, multiple additional service calls, dozens of hours on the phone, and initial reassurance from Sears that the appliance would be replaced under the expired MPA, Sears will now not honor replacement because we are 120+ days past the MPA expiration.

I seek relief from Sears in the form a comparable replacement appliance under the terms of the MPA that was in effect at the time of the appliance malfunction.

I purchased the refrigerator from Sears and maintained an MPA from Sears for over 10 years. Repairs on this appliance were completed under the same MPA a few years ago. These repairs with Sears have always been slow, and the last refrigerator repairs took over 6 months to complete, but at least the fridge was working again.

July 2020 - The fridge was not functioning properly since before June 2020. I had several service calls for the fridge under the MPA from July 2020 through August 2020. By August, the fridge was deemed not repairable by Sears technicians; under the MPA the fridge was to be replaced. No more technicians came out.

August 2020 - As noted, I was informed that the fridge was not repairable; there was no working fridge; the MPA indicates to replace the fridge. I was informed to wait on the replacement process which could take several weeks. I was notified that the replacement process was something that had to be initiated and approved internally within Sears, that my role in the process was to wait.

August - October 2020: I wait and wait. There is COVID-19. I am determined to be patient. No activity from Sears to replace the fridge in August, September, or October 2020. My MPA remains active approximately until the end of October 2020, then the MPA expires.

I found out months later (May 2021) during a tenuous a call with a Sears MPA service representative that NO "CASE" WAS EVER CREATED OR OTHER ACTION HAD EVER BEEN TAKEN BY SEARS to replace the fridge from the work completed in August 2020. Despite my dozens of hours on the phone with Sears since August, only one representative had shared that with me. I think that I was not supposed to find out about that.

January - April 2021: With my apparently incorrect assumption that Sears was going to replace the fridge, I made additional repeated contact with Sears through early 2021. Sears sends new technicians to repair the "irreparable" fridge again starting Jan 2021 through April 2021. The January technician team is seemingly appalled that the ticket from July 2020 remains unresolved.

From January through April 2021, I confirmed repeatedly that service visits and parts were covered under the expired MPA because the current unresolved problem originated while the MPA was active. I do not understand why the fridge was not fixed (or replaced under Sears' discretion) under the MPA before it was allowed to expire. During the 2021 service visits, informed Sears that the fridge was already deemed not repairable by the Sears technicians from August 2020. Telephone representatives reported to me that their supervisors indicated that the fridge issue should be covered under the prior MPA due to problems starting before MPA ended. In March 2021, a representative from an Indian call center who created a "case" for replacement said he had a 97% approval rate when he created replacement "cases" according to the rules. I was later informed that the "case" he submitted on my behalf to replace the fridge was apparently denied due to the fridge not being covered by the expired MPA.

April 2021- I requested that the replacement "case" be reopened. Sears again sent more technicians come to the appliance to determine that the fridge is NOT repairable. Fridge still not working. Again telephone representatives indicate that the supervisors say the fridge should be covered under the MPA, and, at one point, I was informed there would be a voucher for the fridge; I insisted on a replacement, per the prior MPA and because I needed a fridge. I was assured that there should be a replacement appliance approval - again the fridge is deemed "irreparable, " but that the official approval had to be made by an "off-line" team within the organization. As a final salvo, the technicians made a separate trip to return to my property and gather up and recover all the repair parts for the fridge and drove off with them.

April 2021 - I had to spend $2000+ to purchase a new fridge, because I needed a working fridge, which was not as nice as the one that quit working, but I had to replace my non-operational appliance - the one that quit working since June/July 2020. Why didn't Sears repair or replace the fridge from last summer?

May 2021 - My latest call. I am informed that the "case" that is currently created and being updated by the representatives - the "case" to replace the fridge -- will never be reviewed because the MPA has expired for 120+ days now. Sears let it expire, let time move along, and now Sears does not have to honor its agreements, apparently. For months since July 2020, I am doing everything I can to support this appliance repair/replacement—even taking time from work, cancelling appointments, etc., to be present during service calls—and more than a couple of those calls were cancelled on the morning of the appointment beyond my control after I had already taken time from work and canceled appointments (that's really crappy by the way). I am informed that all the representatives can do now is type a few lines about my call, but there is no authority for them to do anything to address my situation. A new "case" will not be created because the MPA is expired now, and the latest representative on the phone has assured me that her supervisor has ruled on the 120-day rule.

My refrigerator repair/replacement should have been taken care of in August 2020. I maintained the MPA during that time and for months afterward - and for 10 years before that. If Sears really believed it should not honor the then-active MPA from the Summer 2020 repair tickets, it would have not have led me to believe that the repairs/visits/etc. in 2021 were going to be covered under that prior MPA, much less giving me supervisor-level reassurance that the appliance replacement would be honored under that same (now-expired) MPA.

MY PROBLEM: My appliance was purchased at Sears and was protected under a paid-for Master Protection Agreement from Sears, supposedly a premium protection plan, and I did everything I was asked to do regarding the evaluation and repair of my appliance when it stopped working. When I was asked schedule appointments, I did. When I was told to wait on parts, I did. When I was informed to wait on repairmen, whom you may find out weren't coming at all until the day of the appointment, I did. When I was told to wait to be notified by Sears for the next step in the process, I waited.

My appliance repair (replacement) process was initiated while it was covered under an MPA. That process was initiated over 9 months ago - 9 months! of making due with a non-working appliance and Sears dragging its feet to delay the repair process. While still covered under the MPA, the appliance was deemed irreparable and, under the terms of the MPA, the appliance should have been deemed appropriate for replacement. I did everything I was asked to do which should have facilitated the service or replacement of the appliance.

Sears - not me -- deemed that the refrigerator was an unrepairable appliance and according to the MPA rules it should have been replaced months before the MPA for that appliance ever expired. Due to the oversight/negligence/inactivity of Sears to delay the process of replacement while the MPA was active and for several months afterward, Sears has purposefully placed itself where its managers can now justify not repairing or replacing the appliance at all.

I have had no ability to advocate for myself within the Sears hierarchy to create a "case" to replace my appliance. It appears to be a violation of the MPA to not honor my paid-for, active MPA agreement and to delay and delay and to mislead me about how the process of replacement - a "case" in the Sears lingo - was never initiated last August 2020 when my MPA was active. Also, it is wholly unacceptable and injurious to me and my family to have Sears misdirect my efforts, make arrangements for ineffectual repairmen such that I and my family have to take time off from work and cancel other appointments, and for me to continue to have dozens of hours of lengthy phone calls since July 2020 - all under the deceptive auspices and apparently false pretenses that my appliance would be covered by the MPA active from last summer. The phone representatives just tell me over and over that there is an "open case" that remains unresolved, and they just keep adding a few short sentences to it each time I call - apparently, just to appease me with no real intention to help or be able to help with my concerns. As I noted above, moving forward apparently there is no intention to ever review my "case" for replacing my appliance now that Sears has delayed its business with me long enough to reach a 120+ day threshold from my MPA expiration.

Sears has broken me. Do not be lured in by Sears 30% offers to buy multiple appliances! You will never receive your appliances. Yes, we all realize that due to heavy demand and Covid related manufacturing issues there are legitimate reasons for delay. However, the real problem is that if you order multiple appliances Sears has a hard and fast policy of bundling multiple appliance deliveries. So with heavy demand, what are the chances that your fridge, range and dishwasher for example will all arrive in a Sears warehouse at the same time? Well the answer for us has been zero. We purchased and fully paid for three GE appliances online on November 28, 2021 and as of today May 5, 2021 Sears has only delivered our refrigerator. And the only reason we received the refrigerator was because someone in Customer Service actually took pity on us when Sears canceled the delivery of all three appliances by auto-text 33 minutes before the delivery truck was scheduled to arrive in our driveway on April 16, 2021.

Eight promised delivery dates-all failed: February 3, February 22, March 8, April 6, April 12, April 16, May 10, and May 11. The latest delivery date is now May 27, 2021. That is almost six months to the day that we first paid for our order. 9 times promised and 8 times rescheduled so far.
Eight calls to Sears to reschedule. We spent 30 minutes to an hour on each callback. Countless apologies. Sincere promises- yes, yes, yes, your appliances are in stock in the warehouse.

When we first ordered these appliances during the Black Friday sales last fall we did a meticulous accounting of all the offers provided by Costco, Home Depot, Best Buy, Lowes and Sears to get the best price on the GE appliances we wanted. We factored in every relevant factor we could think of: price, rebates, delivery cost, haul-away charges, warranties and so on. Sears was the clear winner so we bought from Sears. Unfortunately, we didn't factor in the secret bundled delivery policy. Yes, we got the best deal but we still don't have our fully paid for appliances after almost six months. We believe that if we had ordered from any of the other companies we would have paid more but we would be enjoying our GE appliances right now.

Obviously we are totally frustrated and feel deceived. They have taken our money and broken 8 promises and held our money for almost 6 months while stringing us along. We have been toyed with and can't take it anymore.

My CookTop, BTW800-1000, Model #[protected]...Master Protection Agreement expires 11/25/22. I called May 5, 2021 at 9 a.m. because my cookTop was not work well, left front burner was tuff to turn on. My appointment was scheduled for May 20, 2021 between 1 and 5 p.m. This is 15 days of not able to cook. I'm requesting Sears to pay for 15 days worth of meals due to such a long schedule date for repairs.

I have a Sears Protection Agreement and scheduled an appointment with Sears back in January 2021.

They didn't come until February. It is now May and Sears has done nothing. Parts were on back order and still are.

The same exact issue happened a year ago.

I have mold growing in my house. My role, baseboards, sheetrock, stucco, is all ruined and wet.

I have called Sears an endless number of times. No one has done anything. Sedwick called and I returned their call but now they will not respond.
This is insane unfathomable