Sears
Reviews and Complaints

The Customer Service department is basically inaccessible. Every number I am given results in the same automated maze. Any email sent is returned with

a message that it is unmonitored.

I need to talk to someone who can help me fix my voided rental approval and begin a new one. I have been renting since Mid-August and my part is still on back order.

Online chat connects you to people who are unable to help...but it's the only way to interact with a human.

I need an email that I can send attachments to. Error messages.

Master Protection Agreement Rental Reimbursement claim #797620 - review history...this is the latest one that won't allow me to upload a receipt.

I have a Master protection agreement on my Kenmore appliances. My washer needs repaired. I had an appt scheduled for 10/21/23 -2 weeks from call then rescheduled 11/2 then reschedule now to 11/14. I am very upset at these delays. I need my washer repaired. No one in the repair section will do anything for me. This is not acceptable. Ursula Morgan 5225 Royal Drive Mechanicsburg PA 17055 [protected]

I have a combination microwave oven appliance from Kenmore. I called Sears Home Services, who sent a technician out to diagnose the problem, he ordered a part, weeks later returned to install it, didn’t fix it, ordered a second part, weeks later installed it, didn’t work, ordered a third part, same result. His final analysis was they no longer make the part needed, so he initiated a 100% refund (less the $99.00 diagnostic fee. ) We paid $716.18, and are due a refund of $617.18. The service rep took each part and returned them each of the 3 times. He initiated the refund on 9/29/23. I have followed up numerous times, each time assured it was escalated and would be refunded to my credit card, but it has not! Please help me get my refund!

Representative assesed problem with refrigerator, suggested repair and ordered parts.

Parts received and repair scheduled, waited all day and no one showed up, no call, no communication at all. Tried to contact Sears, only got phone tree stating my appointment was in the past. Rescheduled. Again, no one showed up, received a text saying repair would show up at twenty to one AM the next morning. This was not only unacceptable but rediculas. Another text the next day setting an appointment a month in the future. Still Unacceptable. I tried three differen phone numbers and got the same phone tree with no one to talk to, couldn't leave a message and feel totally disrespected. You waisted my time for two full days and now will not talk to me after I gave you full payment. When I try to cancel you insinuate that the contract has been fulfilled. Also not acceptable. Contact me.

Contract # [protected]

Service #SCCR8385FC8B

I had a tech from HH appliance on Monday September 11, 2023 visit to check our washer that was leaking & ruining my celling. After checking my washer he told us it was a plumbing issue. I called a plumber & he checked the plumbing and said it was not a plumbing issue. $150.00 for the visit and a hole in our ceiling & no results on our problem. My son in law came to visit and checked it out and it turned out to be the seal on the washing machine was torn. The tech came back only because I called to complain took pictures & never got back to us with an answer. I just called back today October 18, 2023 over a month later and left a message wondering about the status of the service & finally got a call back. from the HH appliance company to tell me the part is not covered. Terrible service and would like to know why it took so long to get results. My washing machine still needs to be fixed.

I ordered a refrigerator 9/3/23 #[protected], About Oct 1 I cancelled the order because Sears had delayed the delivery date on me 4 times. I asked that my credit card be credited with the $2721 that was charged to my card on September 6. I was told that the credit would appear by Oct 16. To date that has NOT been refunded. I just tried trying to resolve the problem online and was told thru Just Answer that they needed to charge by card $5.00 to get the problem resolved, but my credit card sent me a notification that Just Answer had tried to charge my card $55, so I logged off.

Betty Prentice

When I called and complained within the first three (3) days I told them to cancel my order completely since I didn't request the Plan for my own personal house. They said they would honor my request and then they sent me the contract which said it would expire in 2024 not 2023. So again Sears Plays its games of BAIT N SWITCH when my property was not a requested address. When I called they said they didn't have the recording where I requested a total refund of my money $766.67. I do have the proof of the conversation and will seek to hire a lawyer if I do not get my entire payment back. I have written to the BBB and am waiting for a response. Time is of the Essence and since I didn't request the Plan for my one property Why does Sears lie and changed the entire request I paid for. It is disheartening when all my appliances are from Sears and I use to love to purchase items from them. Now I do not ever intend to buy anything from Sears because of the thievery that is going on. The young man just wanted to make the sale and then forwarded the wrong address on the contract. Now they want to only refund me a portion of what I paid because they made the mistake. I want full reimbursement of $766.67.

Service tech arrived for original first repair/assessment of repair. Tech determined that three parts needed to be replaced. Technician ordered parts during that first visit and scheduled my follow-up repair once parts were delivered to my home. Parts arrived well in advance as ordered. Date for scheduled repair and I received a call from a different technician that they were on the way to my house for the scheduled repair. I told the technician in the phone tgat I had requested that he not be scheduled for repairs for my appliances/didn't like his work. He said he could reschedule my appointment and I said that I did NOT want to reschedule. He rescheduled me any way and I continue to have problems getting accurate responses from customer svc when I call for answers. Keep getting rescheduled four consecutive days and I have not received a definite answer if tech is coming out today or not.

I called and requested washer repair appointment on sept 11,2023 i was given an appointment for sept22,2023,however no one showed up that day, reschuled for sept26,2023 tech came in saw parts by the washer and said i will have to call for help i can't install this part never done it before,so tech called her boss and a couple tech and discussed situation and she proceeded,took parts out of inside and screw off back,three hours later it was 5pm and she said she had to leave to go to two other jobs and she would reschedule this for tomorrow,well since that day i have had 6 rescheduled appointments and no one has showed up and no one has called my washer is in pieces in my kitchen and the new parts are still in the box i am a senior citizen and have no one to help me do you have any suggestions? thank you for your time

mabel nameth

bought new from sears dealer in elk city, ok aug 20,2022, after multiple repairs they finally sent new refrigerator in may 2023- now this one is broke and they tell me they have no replacement parts. i called the claim number in wv and saw no way to file claim. please advise clement harris [protected]-- the repair order number for the icemaker was # [protected]---the repair order for the door was #[protected]---from july 2023 they have postponed repair, finally last week they admitted they cannot get replacement parts and told me to call mfr warranty number

10/5/23: Repair Tech came to my home and diagnosed my refrigerator as needing a compressor. Billed me and sent me a receipt.

I called LG for them to issue a Work Order. The company they referenced does not cover my area. If I wanted the same tech to come out, I needed to provide them information on the Tech Name, The Company Name/Adress email, and telephone number so they could issue a Work Order for the same tech.

I called Sears Home Services to get this info. They made an appt for a tech to come out to my home next week to give me that information...next week! I've already been waiting on them to reapair my LG refrigerator for 4 days now~!

All this info can be simply given over the phone, not 4 days from now! Help!

Attillio Zarrella, [protected]

My Dishwasher is on my Master Protection Agreement. I paid $1,066.29 for the protection agreement. My dishwasher stopped working for a second time this year in July 2023. It cannot be fixed. I was told that I have been approved for replacement - LG Model #LDTS5552D on 9/20/23 via email and that I would be notified within 3 days on how to proceed with replacement. Nothing! I keep calling. No response. I have been without my dishwasher now since July. Every time I call I get the same response that someone will get back to me...NO ONE HAS! PLEASE, PLEASE, PLEASE take care of this replacement.