Sears
Reviews and Complaints

To
The Legal Department
Cc: Customer Service
Cc: Delivery

I purchased a Samsung Flex washer and dryer during last month.
The delivery could not fit it in due to space issue. They asked me to provide more space in 3 days. I redid the whole area so that they can fit in. But Sears automatically cancelled order in less than 3 days. As soon as I got the cancellation email, I called the delivery phone line and asked the delivery customer service agent to reorder it.
He did it, he ordered the flex washer, but a wrong dryer. Now when I contact you, you are asking me to pay the price difference between the 2 models for exchange.I am not sure why I should do it, as the mistake is from your side.
Despite multiple attempts NO RESPONSE FROM YOUR SIDE.
IS THIS HOW YOU TREAT YOUR CUSTOMERS? YOU SAID YOU ARE GOING TO CALL ME in 24 hrs. It's more than 7 days now.

To: Sears Customer service
Good morning,
My name is Claudia Butler. I purchased an AC unit for my home last year May 2017. The previous unit had been in place since 2007 and the only problem was the condenser had gone bad. I could have contacted several other AC Companies but I chose Sear because of their reputation and I was offered a good price on the unit I purchased. The unit was inspected in May 00, 2018 and at that time there was no problems was found. However, on July 10, water was found on the floor in the hallway. We had no idea where it was coming from. I called the Sears repair service to have someone come out to check the AC unit because it was no longer cooling the house as it was before. The Tech come out on July 14 and stated the condensate pump was bad and needed replacing. He informed me, the part was covered but I would have to pay for the labor. I said no problem. He stated to me and the tenant he would come back on Monday to install the part. He did not come back. On Aug 8 we again noticed water accumulating on the floor. I contacted Sears repair service and was informed the tech stated I refused the repair which is why he never came back. I informed the customer service rep, I did not refuse service that was needed. After going round and round I asked to speak with a Supervisor and the was told I could not speak with a Supervisor and was transferred to a claims adjuster. I called the service repair again, asked to speak with a Supervisor, and was given John Horne's number. Mr. Horne set up the appointment for someone to come out on July 14, 2018. We waited all day and the tech never showed and didn't call. However, I called to find out what happened and was told he didn't come because there was no answer when he called. Needless to say, I rescheduled the appointment. The tech came out on Saturday, 8/ 18/18, removed the damaged part and installed the new pump however he did not reconnected the line. Now once again we are cannot use the ac unit because he stated I need to call a plumber to reconnect the line. I stated a plumber didn't install this unit. After my conversation with him I discovered, he probably didn't know how to reconnect the line. I called customer service on Monday 8/20/18, and explained my dilemma and now I am currently waiting on a return call from Mr. Horne. It is apparent this unit was not installed properly which is why the unit leaked in the first place. I am trying to resolve this matter as this unit still new. I am seeking to have this unit restored as soon as possible.
Your assistance is greatly appreciated,
Claudia Butler
[protected]
[protected]@hotmail.com

My husband and I have had a Sears master card for years and never had a problem till January and February of this year. Someone had gotten all our information and used our card in 3 states the same day from Florida to Arkansas to Ohio. They even claimed to have paid the card off 3 different times telling me I have a zero balance which was not us that paid it off! Then months later they come back telling me that all payments came back and had bounced . Well common sense would tell you that if someone was coming in 3 times paying the same bill off and it wasn't my bank account thensomething was wrong on their end. Now they say I'm responsible for paying all this money back even though it was fraud plain and simple! NOT IN MY LIFETIME!

My husband had some items from Sears on his Birthday wish list. I placed an order on 8/17/2018, order number [protected].

I ordered item [protected], Craftsman 115 pc Universal Mechanic's tool set, Item [protected], Craftsman Extreme Grip 2 pc Adjustable Wrench Set and item [protected], Craftsman 2 pc. 10" and 7" locking plier set with cushion Grips.

The box arrived yesterday. Please see pictures, the first four pictures were taken before I ever opened the box. When preparing the box for shipping only one strip of packing tape was used on top and bottom. These were heavy items and the box was not taped appropriately to support the weight. The only thing left in the ruined box was item [protected], Craftsman 115 pc Universal Mechanic's tool set. However, it arrived with a black Alarm 2 still attached. See picture.

I contacted customer service. I was on the phone over 90 minutes. I requested a refund on the missing items. They were not able to process the refund due to an error. She said the customer refund team would contact me within 72 hours and issue a refund 3-5 business days after. I had to pay immediately when I ordered these items. The refund process should be just as timely.

I asked the customer service rep what would happen when we cut off the alarm and she explained it will explode ink and the only safe way to remove it is to take it to a store. I explained we don't live near a store and this is a hardship on us caused by sloppy shipping. This is completely on Sear, their shipping staff put the item in a poorly taped box with the alarm attached. The customer service rep responded that I should call again from the store to discuss compensation for this problem. I explained I don't know when I will get to a store and I asked to speak to her supervisor. I held and listened to music for almost an hour. No supervisor ever came on the line.

Today is my husband's birthday. Two items are missing and the one we did receive has an alarm that will explode ink if he opens it. What a horrible experience.

I would like my money for these three items refunded in total. I am a busy professional. My husband is disabled and can't drive. It will be a very long time before I can get the tool set to a Sears store to have the ink alarm removed.

I shop on line exclusively. This is the first retailer I have ever received such miserable customer service. Horrible. Sears isn't what they used to be.

I spent 307.07 and they will not give me my money back. I called the same hour I noticed it was the wrong product I wanted. They said they had to cancel the idem before they gave me my money and to wait 3 to 5 days. I waited and didnt recieve and email of cancellation so I called again and they said the person never cancelled. They said wait again and I keep getting the run around, every time I call for a manager they hang up. I called 10 times and always got hung up on. I Don't know what else to do but contact a lawyer.

25 month old Kenmore elite fridge that I paid $2300 stopped working..lost all the contents freezer items were completely defrosted . After over and your on the phone and 6 transfers finally got to the point of scheduling a service call, but first available was not until Sept 5th . And they keep telling me there is no warranty yet my owners manual says there are some itm s warrantied for 1 5 and 10 years . I'll fight that battle once I know what's wrong and there better be some coverage for the price I paid 25 months us ridiculous..what I'm seeing here is that there are obvious known problems .

I was scheduled to have my stove/range serviced/fixed two weeks ago through my insurance Total Protect. After hours of dysfunction, he realized he didn't have the right part and the part he brought was defective. At this point, I have missed two days of work.

A new repair was set up for Saturday schedule for August 18th, as I told him I could not take any additional time off of work. I received a confirming the appointment between 10:00 a.m. and 2:00 p.m. on August 18th. I rerranged my schedule, again. At 2:00 p.m. I received a call from an auto voice indicating I would need to reschedule my service. I received no call from a tech.

I called Sears immediately. I spoke with your supervisor which was useless! I told I sat all day waiting for someone to arrive. She stated the tech wasn't available to come. What I don't understand is why I didn't get a call this morning and I could have kept my appointments. Secondly, why is Sears calling me at the end of my appointment? I am hot! Basically, she didn't care and wasn't going to do anything to correct the issue.

I can't believe Sears works with their customers in this fashion.

Below I am including email about situation to Mr. Eddie Lampert becasue no one at sears customer service will help us and there is never a supervisor available. All we get is the run around. I will insert all information below.

Hello. How r u? I'm sending this email because no one has sears has been helpful or done us right. On August 6, 2016 we purchased a Kenmore elite [protected] refrigerator under the name of Sylvia Moffatt, that's my elderly mother who lives with me that I care for medically. To start off we were told delivery the next week and sold our refrigerator the day before scheduled delivery, well guess what sears called the day of and said the item has been back ordered, three weeks later maybe four becasue we had made our first payment before it was even delivered. No apologies nothing. The cost of having to keep her medicine and food right was a headache. November 2016, I open the fridge and it's not cooling, open the freezer and everything in the freezer is ruined, it appeared the freezer went first and then the fridge part is why I didn't notice the spoiled food in freezer, so I call sears and first available appointment is two and half weeks even after I explained my moms medical needs, so a week into no refrigerator, my daughter opened it for some reason and it was working again, so I call sears and tell them and keep appointment eventhough they wanted to cancel, well day of appointment no one shows so I call and they said the tech decided since it was working no need to come out, I said well it would have been nice if u had filled me in, but since it was working I went about my business, March 2017 same thing all over and sears came out after two week waiting and said the compressor needs to be replaced so they order part which takes three weeks to get here and mysteriously in the third week fridge stars working, I didn't call in this time so they wouldn't cancel on me and a week later tech comes this is four weeks now with three weeks of no refrigerator, so the tech gets here I explain everything and the compressor was only pulling one amp, but to my surprise eventhough the compressor was sent here the tech chose not to put it on becasue it was cooling some at the time and cleaned condenser fan instead eventhough I saw no dirt and I pleaded with him to put the part on as it was not pulling the required amp, he said he could not do that because it was cooling some and leaves after he charges for a water filter and air filter that did not indicate needed changing, he said the amps would pull right after replacing those and cleaning the clean condenser fan. Same thing happens in November 17 again, except it was out for two days and again two week appointment, this time sears calls and ask the day before was it cooling any and I told them it barely keeps anything cool and freezer doesn't freeze solid, to my surprise they cancelled the appointment. By the grace of god as my mother was in the ICU, the day we arrived home it was working and in July of this year 2018 it goes completely out again, called and two and half week appointment, sears tech gets here, happens to be the same tech from last time says, yep compressor is locked up and on the phone I had given sears the master protection agreement number which I purchased last year when warranty went out over the phone from sears and the number they gave me eventhough I asked them to mail me proper paperwork was [protected] and after I didn't receive paperwork they said I didn't need it just this number and it was a three year protection plan from the date of purchase of the refrigerator and I said well that's not right becasue I purchased it a year later but what ever, so back to aug 7 when tech is here he told my husband and I, by the way you have no warranty on my labor and the part is on back order for four weeks and then u have to call and schedule me to come back after u get part and I said sears didn't tell me we had to pay for labor nor the part was on back order we were told after doing diagnostic on phone he would have the part is why it took two and half weeks for appointment, then he told us 492 would be the cost of his labor and we would be without a refrigerator for almost six weeks. My husband said this is ridiculous please just leave because the tech admitted he didn't put this part on last year. So I call sears immediately about this warranty and back order part and they say now no one has ever been here but once and we have no warranty that's just a customer number what ever that is and that's a customer number what ever that is and yes the compressor is covered under warranty but not the labor, but feel free to order and pay for the part myself. I have spent hours days and a ton of energy on this and the fire department and ambulance service because of my elderly mom not getting the proper foods because have u ever tried to feed a family out of coolers for weeks on end. So I have ordered that same compressor they say was on back order from sears and it's susposed to be here tomorrow the 15, four days after order and I have to pay a certified tech not sears though at this point so my compressor will still be warranted eventhough everyone that is a professional in this town said that's a linear compressor that will go out within six months again and won't touch it, they recommend throwing this high dollar refrigerator away and starting over, I can't afford to do that seeing as I've already paid 2000 dollars on it and still owe close to 2000 on it by the time interest is accumulated. Sears has rigged their records and this is so not right. I'm to the point of calling our news station in Memphis tn and asking them to open an investigation, pulling my phone records and what video and audio I have, sears has been here five times well susposed to be five because they cancelled but definitely three times for the same issue. I grew up in a household where my parents always purchased sears appliances and this is awful and in my opinion illegal. Very sad and no one wants to help from sears. At this point I want a full refund or a brand new refrigerator that works. Please, please don't ignore us like everyone else has please. My phone number is [protected] My address is 2277 Bethany dr Southaven ms 38672. We purchased this item from sears at the south land mall Memphis tn. Please help us. I have a family who depends on food, a sick mom who depends on medicine and food. I can not afford to buy even a 500 dollar one at this point, espically after buying the compressor and still have to pay to have it put in we have spent so much money in take out food, Ice and all the food we lost every time this refrigerator went out. Please put yourself in my place. Thank you. Nanette Nelson.

This is another email I sent on 8/15/18
Hello, again, I had to order a pay for the compressor and sears assured me the filter drier was included and of course the filter drier isn't included once we get it and we paid a lg certified tech to come after hours to install this compressor but of course he can't without the filter drier so I call sears again and after an hour they have no supervisor available as always, here is the chat that assured me the filter drier was included in the order of the compressor we paid for out of pocket as my previous emails we sent that sears says 6 weeks to repair under warranty. This is beyond amazing and u set the example for your employees becasue u have had almost a week to get InTouch with me to help And u are ignoring us just as they r

On 8-16-18 I orders the filter drier and paid 20 something dollars to expedite the order and it said Monday aug 20 for delivery and I check it this morning and I am told, two business days to ship and up to five business days after to receive, really. I will try to insert photos of chats and videos of the sound of the refrigerator going back to November of 2016 only one month after being in my home and I can not believe sears has altered their records to show only two service calls. I have videos of sounds and surly my phone can be traced back to all the countless calls to sears. I have some video from my home surveillance of them being here.

Sent from my iPhone

Sent from my iPhone

Today August, 15, 2018 I turned on my oven, I waited and waited it never warmed up. I contacted the customer warranty center for help. Sadly the customer service man from India was unable to help. He did however set up a appointment for a technician tomorrow to come out. So what's the problem? My stove is 14 months old, out of the regular warranty coverage. So I can anticipate a minimum repair bill of at least 250.00.for a stove that is 14 months old. I have been told that appliances are not built to last beyond 5 years, but 14 months is just plain not right. I am sure this complaint is just a useless way to put consumers off. I will not be returning to sears/ Kmart anytime soon.

Bought a washer (06/09/2018). Filled out a credit card to get free delivery & $60 credit. Big mistake.
1. Deliver guy pickup dryer by lid. Told him that was not good for my dryer. He told me he does this for a living & if I had a problem & wouldn't install the new washer.
2. Washer did not work. Called & spend 2 hours on the phone trying to get a service repairman. He can look at washer & said it was a lemon.
3. Told to physically go to Sears & ask for a new one. That took another 2 hours.
4. New washer arrived. The installer was extremely nice & told me that there was nothing wrong with the washer, but the first installer installed it wrong.
5. NEVER RECEIVED A BILL NOR CREDIT CARD. Received a call from the bank & Sears. They sent the bill to our address, but in another state.
6. On the phone for several hours & days with the fraud department trying to get this straighten out.
7. Today I received the bill along with finance charges & late fees. I WAS TOLD THAT I MUST PAY THEM. But, it was not my fault you send my bill to another state. I was told that I either give them another credit card or go to Sears to pay today & they will take off the finance & late payment fees.
8. Went to Sears to pay the bill & was not that I did not have an account. THEY REFUSED MY PAYMENT. We were at Sears for 1 1/2 hours trying to get them to take out payment. Finally, someone gave the cashier permission to take our payment.PAID IN FULL EXCEPT LATE FEES (07/24/2018).
10. Today (08/14/2018), I called to confirm that we have a zero balance and the late fees were taken off. NO, we owe $11.64 for late fees.
11. Still have NEVER received a bill/statement/documentation/credit card from SEARS.
This cluster F**K was not worth the free delivery & $60 credit. If and when I do receive a credit card & will be closing this account. NEVER AGAIN!

Dear customer service,

My family and I need your help urgently. We have been having major complications with our side-by-side refrigerator freezer since December 2017. We have had several repairs by our count 6 but some repairs have not been documented on the service contract website or with the master protection plan customer service department. We have records of multiple appointments and repairs, we have been getting the runaround with the service protection plan and the sears corporation for months now. For this entire summer we have not had a working freezer or refrigerator and we have five people living in our home. At this point we need your help enforcing your lemon law. Which states that after three service service appointments that the refrigerator would be replaced. They are not honoring that law and we are at wits end and we don't know what else to do. This is the reason that we are writing this letter so that you can use your authority to allow the corporation to replace our refrigerator freezer. We have had six service appointments from the time that we purchased a refrigerator.

The refrigerator was purchased in January 2016 with the master service protection plan and we have been having complains within the first year. Within a years time we have had so many appointments. Currently the freezer and refrigerator are only cold at the bottom the top of the refrigerator and freezer are warm. The only place where we can freeze items is at the bottom and all of our eggs have to go to the bottom drawer the top of the refrigerator is warm so warm that our butter is completely soft and our milk goes spoiled. This is not conducive to a productive living with families, we are afraid the food will spoil and we won't even know that bacteria will build up and we will get sick.

Please help us we have been a long time customer of Sears all of our products appliances even our central air conditioning unit is from sears. We have always used sears all we ask is that this corporation have our side by side refrigerator/freezer replaced. We are good people and good customers. We just ask that you please replace our refrigerator. That's why we got the service protection. For protection we just need a replacement refrigerator freezer replaced so that we can continue our life in a productive way and feed a family with healthy meals.

I forgot to mention that we had a scheduled appointment for service again today and the subcontractor refused to come. They stated that it was a mistake that we didn't have and appointment for 8/13. I have a confirmation email and I sent that to them but they still refused. They were here 8/6 and sears representative told them over the phone that they were to pack up and leave, I heard that myself and so they did and no repairs were done.

If you were us how would you feel not being able to have food and cook properly?

P.S. We have not had a refrigerator and freezer since the beginning of summer, June 2018.

Attached are some photos and videos of our experience.

I have video but it would not attach. I can send it another way once advised.

Malika Berry

Scheduled service. Washer repair. 1st appointment, tech came. Charged me $104, no fix. Scheduled 2nd appointment. Rescheduled. Appointment day, tech no call no show. Waited all day. Called. Service department only rescheduled appointment 2 weeks out. Asked for my money back. Was told they don't do that. This has gone on for too long. I have a washer that still doesn't work & I'm out $104 dollars. I want my money back.

I bought a Kenmore Elite ( made by LG ) Trio bottom freezer back in April 2015. Now, in July, 2018, the compressor has gone bad. I see here on the internet, that these fridges have had these on going problems for over a DECADE. How long DOES IT HAVE TO TAKE, before the Manufacturer ( LG ), or SELLER, (SEARS) is held liable for these very costly products. They are obviously peddling these junk refrigerators, and nobody seems to care. They are not cheap to buy. What a scam on the American Consumer. It's a shame this foreign company is not forced to fix this problem/design, that they have known about for over A DECADE NOW. I wish I had known better, because I would not have spent my hard earned money on this piece of junk.

I purchased a mattress and boxspring on May 17th, 2018 from Sears online in the amount of $754.99. I used the Why Not Lease It financing to help pay for the majority of that. I paid $147.72 as a down payment to the Why Not Lease It company using my own personal credit card. The mattress was delivered to me on May 25th, 2018. I chose the mattress I did because Sears' mattress guide recommended it to be the one best suited for me. Within a few days I knew it wasn't right for me. I called Sears to have it returned and they told me I had to wait 30 days before I could. So for 30 days I worked, as a waitress, with unbearable back pain. I then called them after the 30 days which was June 23, 2018 and told them what was going on and to take the mattress back which I was charged a pick up fee and a 15% restocking fee. They didn't care that it was their recommendations that made me decide to buy the mattress or that I spent 30 days in serious pain. They are not customer friendly at all I realized. I was told I would have my money refunded 7-10 business days. After that time had passed I called Sears and spoke with a customer service representative, Miles #1082301, and she informed that it was 7-10 business days from when they inspected the mattress etc.. which was June 29, 2018 that the 7-10 business days started. Which by the way my mattress was in perfect condition when it was picked up and I have a copy of the driver's log stating just that. I was also told by her that the full purchase amount would be refunded to my credit card which I didn't use for the full amount just $147.72 of it. I told her I would rather the amount I charged on my card to go back on my card and give remaining balance to the Why Not Lease It company but was told it would be returned to my card because that's how it worked. By the time this call was made it was my 6th or 7th time I had been calling Sears about all this and getting the run around. I even went into the Sears store here in town because I was told I had to get my refund that way and all they did at the store was look confused and said to call the online people. I called the Why Not Lease it people on July 12, 2018 and explained everything again and at the end of the call they said that they had everything worked out and the money would be returned to them in 7-10 business days and my down payment would be credited back to my credit card. Now comes July 31, 2018 and still nothing from either company. So I called the Why Not Lease It people obviously very annoyed by this time and was told that I needed to have my order cancellation number from Sears. I have documented every single date, price, time frame and recorded all the calls and not once did Sears say anything about a cancellation number. So I waited a couple days to calm down to call Sears again plus I needed a break from telling my situation 100 times at this point. When I called Sears on August 2, 2018 I told them immediately that I wanted to speak to a manager or supervisor or anyone with authority and I wasn't going to explain what I was calling about to anyone except to someone in charge. After being put on hold again a lady with a heavy accent came on and said she was the supervisor and before we start she wanted to make sure I was aware our phone call was being monitored and recorded. I then replied right after that it was fine and I too was recording our conversation. She told me I had to stop recording or she wasn't going to continue the call. I asked her why I can't record our call for my records but yet they can record our call? She wouldn't answer my question so I continued on telling her I needed a cancellation number. She told me I have to first tell her I stopped recording and I again asked why I couldn't when they are and she hung up on me. I have been getting the run around from both these companies for over a month now and haven't got anywhere with them and don't feel that I am especially if they won't allow you to record them. What is it that they don't want recorded? If they're an honest business that wouldn't do anything illegal then why would it matter? All I would like is the down payment I made back and the financing company to have the money they gave to Sears for the remaining balance of my purchase. I'm a waitress and I don't have money to just throw away. Because of this I'm sleeping on a air mattress until I know this is settled before I try and go buy the right mattress for me. I don't know if they're going to try and say I still owe them and send me to collections or court. I feel like I'm being scammed and ripped off by these people.

On 1/16/17 I purchased a sears refrigerator to be delivered on 1/18/17. upon delivery the servicemen had damaged the interior walls of my home and kitchen as well as the product refrigerator I had purchased. I made it known to the delivery men at the time that this will need addressed. I immediately phoned sears where I purchased Ft Myers and spoke to a woman named Samantha 5:36pm who placed me on hold then came back said Adam and David are the individuals supervisors and need to address my complaint. She stated I need to go to the delivery company and it is their responsibility. I asked for the info and she was not cooperative therefore I located that and called and began getting placed on hold for the next person and so fourth. Finally I received information that there not only is a report to be made to the delivery company but insurance company. So I reported to Deborah Miner with Sedgewick as well as Carrie Davis with XPO Logistics. After much persistence and cooperation Deborah Miner was very helpful and I received payment for my damaged home however the refrigerator damage has yet to be reconsolidated. I have numerous email correspondences with Deborah regarding Carrie Davis and she was the individual representing XPO Logistics. After conversation with Carrie Davis in March 2017 she stated I need to send her pictures of refrigerator damage and she would make a report. After months of contacting and leaving messages with no return I finally got her on the phone and she said she would make arrangements for my replacement refrigerator not only for damages but it did not work and I had no water and ice. Now in come August after speaking again trying settle and get my product paid for and purchased I had a knock on my door and hour after speaking with Ms Davis and her stating I would be receiving a call to confirm day and time of delivery and there were two men asking to come in and look where they would be delivering my refrigerator. My fiancé Dr Raul Davila was present during this time as he was home going to work late that particular day. He let them enter thinking this was the case to our surprise these two men came inside walked to the kitchen area began talking Spanish to each other and it happens that Dr Davila is Spanish and translated what was stated. They were saying that they were not going to be responsible for the men delivering the product and they need to speak with them as well as Ms Davis. While they were there it was very evident that Ms Davis was aware of their presence and it was set up and planned by both because she phoned them and they again spoke Spanish assuming I would not be aware of what was said however again Dr Davila was present and heard the conversation. They handed me their phone and Ms Davis stated after speaking with them I will be getting a letter. I thought that to be odd and asked a letter? She said yes within a week. I asked what about the delivery day and time? She again said I will be getting a letter from them. I then said are you telling me they are refusing to replace the damaged refrigerator they delivered and not operable and put together correctly with loose handles and etc. She finally answered stating yes they are not. I then looked at the 2 men in my home with disbelief and wondered how can something like this happen and she send 2 strangers unannounced. Not only very scary but dangerous and unprofessional and unethical to name a few. As they were leaving they placed last shocking comment that I can buy spray paint to cover my damaged refrigerator! This was the last appalling statement I would hear from XPO Logistics to date. Since I have tried calling and leaving messages and only to get from Carrie this is my problem and if I was not happy next time shop elsewhere. I could not believe what I was hearing. I have been more than patient and should not have to accept being robbed of my purchase and hard earned money with a non operable refrigerator that is damaged. XPO needs held accountable and Ms Carrie Davis. I want my purchase and this removed from my home and this documented to prevent future consumers from this experience. Ms Davis did not appear to be concerned that there would be a formal complaint to the Federal Trade Commission and any and all governmental agencies and resources for consumers such as tv stations assisting consumers as myself against this type of fraudulent actions as well as newspapers and any other sources and legal aids. I am requesting a formal complaint and investigation into this report.

My tv shut off 7/29/18 and when it came back on it had a dark shade over the top half of the tv. I called the warranty department at least 12 times before I got someone on the phone. When I did get someone the people I had to deal with were in the Philippines. They told me that they had no service dates for my area. This is because they closed the Sears store in my area. My warranty ends on 12/3/2018 and after much arguing with them they finally sent a technician to look at it yesterday. The technician took pictures of the problem, troubleshooted it and found it needed a whole new screen. His supervisor told him that the part was in stock and would be in by 8/20/18. The technician made an appointment with me on that day to put the part in. This morning I got an email from the warranty department asking me to call. I called and they told me that they didn't have any service dates for my area again and that the part was being manufactured. They told me that it will be 4-8 weeks for them to get the part in and then to get it serviced it could be longer. So I have no tv until they decide to do something about it. I told the supervisor that the technician said his boss told him the part was in stock and if so why couldn't they next day air it. She then told me the part had to be manufactured so I accused her of lying to me and that in order for them to manufacture the part they would have to set up the process for one tv seeing it was almost 3 years old. She just kept telling me the same BS like she was reading it off a card. She also would not let me talk to someone in the USA. At the end she told me there was nothing they could do, that I had to wait for the part to come in and she couldn't give me any time frame. This means I have no tv for the foreseeable future and I'm stuck with a warranty that means nothing. Wasted money. I want a new TV and to be able to talk to a high level supervisor in the US not from the Philippines.

Purchased the product in late April 2018. It was delivered 3rd week of May 2018. When I installed the product the oven door would not open. I followed troubleshooting suggestions and contacted service when they did not work. I was informed to contact GE service. I had to wait until June 9th for GE service to come out and inform me the oven is not fixable. I contacted Sears outlet online customer service on June 9, 2018. I was assured i would get a refund and they would schedule for a pick up of the broken oven. Here we are August 7, 2018 and I have had 2 months of a run around. Everytime I email or phone customer service I am told my complaint has been escalated and someone will get back to me in 24-48 hours. Apparently for Sears that means over 60 days. I am moving from my home the 20th of this month and have no idea what I am going to do if this oven is still here. Also I have not received any type of refund!

I am again writing to you as a long time and loyal Sears customer. My family believes in Sears products and, until recently, their Protection Agreement and service.

Back in October 2016, I wrote to you about a problem we had with the service department regarding our washing machine and I was thankful that you listened and directed me to Lori Sephus who took the time to look into our service problem.

Now, in 2018, we are again having a service problem with our microwave. The timeline is as follows:

1 July 2018 - call made to Customer Service requesting service appointment for: [protected]

· Microwave, U-300
· Complaint: unit repeatedly cuts off - circuit breaker shuts off
· When circuit breaker is re-set - microwave will come back on but goes off again when operation is started

Appointment made for 11 July

· Technician checked unit, started new operation, circuit breaker switched off -- repeated several times
· Declared he would order parts and also schedule to have an assistant when he returned because of weight of above range microwave
· One part received was received August 1, so we called Sears Service and were told, after waiting quite a long time, that there would be another part coming, so

Appointment rescheduled for July 24th, then rescheduled for August 1st

· Called Sears Monday July 30 to report only one part received -- August 1st appointment cancelled
· Customer service person checked on status of missing parts and said remaining 2 parts to be shipped by Friday 3 August, to be received by 10 August
· Customer Service Rep explained that Warranty requires unit to be fixed within 21 business days of first call for service (July 1) or unit would be replaced
· I requested that she send me an email stating the parts shipping dates and other warranty info - she said she was not allowed to send email

August 3 received recorded message on answering machine that a part was back ordered - would be shipped middle of August

Called on Monday August 6th to reschedule service call

· Went over list of three parts on hand with customer service person (Leila)
· Customer service person checked on status of missing switch (WB24X10146 - another part) and said it would be shipped on August 27
· She checked with Anthony at Protection Agreement Benefits Administration and he said we could submit request for a replacement microwave, but request would be denied because the part was on order (to be shipped on August 27)

This whole situation is unacceptable. We have scheduled time off to be home for the service call, we have spent quite a lot of time on hold for the service department and then we only seem to get the "run around."

For the time spent and the cost of the parts and service call, a new microwave could have been installed.

It's now August 6 and they are telling us we will have to wait until after August 27. That's two months!

Dear Sirs,

About five years ago I purchased an LG combo (Dryer and Washing machines) from Sears. They are excellent machines. We love them! However, one thing puzzles me
tremendously, considering that your engineers must be very talented, and I would presume they seek maximum quality in their products and their materials.

To my shock, my LG washing machine is totally rusted all around the dispenser where the bleach is added when washing clothes. I never had this problem with my previous Maytag washing machine which I had for many years. Is this rust problem because you may have used inferior metals? How much will it hurt your excellent products if you allow this to happen? I don't even know how to remedy this problem.

I hope you pay attention to this complaint so that your reputation is not affected by it. Thank you.

Deacon Jose Fajardo
59 Nicole Dr
West Warwick, RI 02893
Email: [protected]@yahoo.com

less than 8 year old washer would not run. called sears for service. serviceman shows up and diagnoses problem and orders part, set another appointment and says if part comes in earlier call and they will reschedule ASAP. tech shows up and installs part. still wont run. tech goes for a different part, returns and installs part, washer still doesn't run. tech says 1st part is defective and orders a 2nd part with same instructions for next appointment. different tech this trip, installs part washer still doesn't start. investigates more and tells us the 1st tech MISDIAGNOSED and it needs a different part, calls to order part to find out that the part is NO LONGER AVAILABLE ! THAT WE WILL NEED TO PURCHASE A NEW WASHER
go to sears store on 7/28/18. after 2.5 hours at sears Northgate store wife chose a Kenmore Elite 31633 6.2 top load washer. appointment set for delivery on 7/31/18, conformation email comes 7/28/2018 confirming delivery. 7/31/2018 new email for delivery date to 8/1/2018. then new email for delivery moved to 8/10/2018, now another email stating new date is 8/17/2018.
after each email I returned calls as instructed by phone messages and was getting agitated by taking to people not even in this Country, they cant talk plain enough to understand what they saying. also called the store rep who sold this to us and he tried to help, said he found one because of a cancellation and it would be on 8/1 only to get an email moving it to the 8/10 date, went to the store on 8/4 to talk to store manager about this and the fact that on 7/29/ 2018 washer price dropped from $1149.99 to $995.95 which he took care of and credited back to my card, ( not confirmed yet on credit card web site) then said he would call delivery to see if he could help .
so this whole transaction with sears has been a cluster #### from the start of the service call to present day.
sears has signs stating TAKE HOME TODAY false advertisement sears should have told me at the purchase that this washer wasn't available . when at the store on 8/1 I asked about floor model and was told they couldn't sell floor model due to not being able to sell more of this model
this ordeal in now in the 5 th week and I see no help coming soon.
I have never been so disappointed with Sears in the 44 years I have been buying from sears until now. the inconvenience caused by this has caused 3 trips each week to the laundry mat since the start, along with the added cost to use the laundry mat, fuel and wasted time using the laundry mat!
resolution is to get washer here and installed as agreed upon when purchased! along with compensation for the aggravation caused since the start with the repairs that didn't happen to all the delays for the delivery
I will call corporate tomorrow 8/5 2018 as a follow up to this email
sales check # [protected] account # M3789
you can see emails sent to me using sales check #
feel free to call me @ [protected]
Marty T Morehead Cincinnati Ohio 45238