Sears
Reviews and Complaints

I purchased two Beautyrest Mattress, base and metal bed frame. I paid for them to be delivered and installed.

The bed (mattress) we use all the time has started to sag in the middle. My wife and I continue to complain about bad back pain when we wake up.

I called Sears and they asked me a for a bunch of information and photo's. I provided the photos, excluding one thing, a photo of the law tags, as they simply do not exist on either Mattresses or the bases. All four have been removed very clinically, I do not have them.

Sears responded to me, advising that the claim is denied because the metal base was not fitted correctly (Centre support bar not fitted) and the law tags are missing.

I explained that I had paid for proper installation by Sears professionals, however it appears that they are anything but professional. I also explained that that the additional support bars were left behind by the Sears team that installed the beds.

This is what Sears must believe: That after the Sears delivery and installation team came, I took apart the beds, removed the center support from both beds, tore off the law tags from the mattresses and the bases and threw those out, while keeping the informative tag and receipts and warranty booklet - ridiculous!

The bottom line is that Sears have zero intention to honor the warranty, take no responsibility in this situation and are simply not willing to offer any solution - they just don't care.

My advice to anyone considering purchasing from Sears, is to rather go somewhere else.

I was quoted on a deal with SEARS repair service to fix a dryer that I got off Craig's List. I was told that after I paid for the diagnostic's test for 90$ that the service was included but I might have to pay for the part. I was told something different on another day saying that it was all included. LIES! Their customer service / sales reps must not know what they are talking about. After I paid 90$, he handed me a 266$ bill... Don't tell the customer one thing and then try to rip them off. Nobody will give me my money back or do anything about the issue. I wouldn't have paid them to come out for a 150$ dryer from Craig's List.

We have a refrigerator that is at the end of the 5 year warranty plan when it suddenly stopped working.. There is 5 year warranty on the entire sealed system. We scheduled a repair and received a few boxes in the mail full of parts... When the repair man came he only blew out the lines, He did not replace any parts.. The refrigerator started doing the same thing after a little over a month.. I called sears back as the fridge was still covered under warranty and so they sent another repair guy out who again ordered the parts and they only replaced the compressor this time.. That repair only lasted one day .. I called them back and for a 3rd time now they are ordering the parts to send to my home . My refrigerator was covered under the 5 year sealed system warranty the first 2 times i called but also there is a 90 day guarantee on their repairs . My complaint is that this is now the third time we are with out a refrigerator which is ridiculous . I don't know if the repair people are just incompetent or if it is just sears trying to get us past our warranty so that they do not have to fix the refrigerator. We are now waiting a few more days to have it fixed as they can not come until monday

We ordered a new kitchen on jan7, 2017 work was suppose to be done by no later then march14 2017. It is now april 18 2017 and all we have is cabinets.No counter top or backsplash.Have tried to call for help many times with no results.No call backs. Then called the home office in chicago to try and get help.We have now been without a kitchen since march4th 2017.I talked with the district manager and told him i wanted retribution for the time that we have been in discord and without a kitchen in our home what a smack in the face he offered250.00 off ha! Ha!.If this i the way sears does business and treats their coustomers, then i urge you to find a private contractor.I will never deal with sears again.Look at the pics and ask yourself if you wouldlike to live like this for 5 months. If you would then call sears to do the work.

We ordered this to replace a garden tractor under the protection agreement.
This tractor was supposed to have "turn tight and a lot of other options. The tractor we received had the model Number but no options. It mows the grass, goes forward and back and that is all. More over it ran for 15 min. and hasn't started since. They have reordered this tractor 4 times and the same stripped down model has been sent. We have talked to people all over the country and elsewhere but no one can seem to get us the correct tractor. We are in Wickenburg Arizona. We even offered to pay the difference in price between the 48 " that we want and the 54 in that has the same options. We ordered this in Glendale AZ at the Arrowhead town center Sears store. The store clerk placed the order from the Internet specks and picture I had with me. I don't know what the mix up is but please help us figure this out and get us the right tractor. Thanks you

This thing has been a price of # from day one! The spring tensioner for the belts keeps coming off last year one of the things the blades mount to broke off I called sears home repair and was told that there was no one in my area who worked on them! So I had to pay for another shop to fix the dam thing, well the replacement one this year is worn out the internal bearings are makeing a noise and you can't keep the dam belt on so I called sears again so now they tell me someone will come to my house and fix it this time and it would be covered under warranty why was it not covered under warmth the first time? I have had to put three springs on the belt remixer.in just two years I will never buy any majior item from sears again.

I used to buy a lot from Sears, but they have changed a lot!
My last two orders were completely messed up and every time I contacted their customer service they blamed me and said that everything was only my fault.
First order arrived wrong, second one was damaged and according to them I was the one to blame.
That is not a good way to do business and because of their terrible attitude I decided not to buy from them in the future.
There is not much left from good old Sears and that's a sad thing.

We have had 2 Sears garden tractors in the last 5 years and the frame has broken on both of them! Every time we have to spend more money on top of what they are willing to credit us and this time we have a grass catcher that cost 400.00 that is not going to fit ANYTHING. When the first frame broke we had to spend money to replace the tractor and this time the replacement is 900.00 more and our grass catcher will not fit! We can not get anything of any quality! Fed up with this company and poor warranty service. Would love it if someone could help us with this? It is not our fault that they can not provide a quality product. Warranty means nothing.

On 3/24 I purchased a gas stove and refrigerator from the Sears Outlet in Richmond, Va. I requested delivery, installation, and removal of the old appliances. The store informed me the refrigerator could be delivered the following Monday, which it was; however their contract with the gas installer had lapsed and a new one was to be signed the same following Monday. It now turns out after multiple calls, that perhaps a contract won't be signed for possibly three months, but I could arrange installation with a contractor myself. Quite frankly, I have no desire to attempt to coordinate between the outlet, an independent contractor, and possibly additional "haul away" fees. When I contacted Sears Corporate, I was informed they consider the outlets in the same way they consider franchises and so could be of no help whatsoever and kept repeating I should call the store from which I had just hung up. (Incidentally, it normally takes over a half hour to get someone to answer at the store and the store has no voice mail.)

I consider this partly my fault for not being as cautious and precise as I normally am, but consider it, to use the vernacular, a rip off. They have my money and the stove.

I am in canada and I an so upset thet I can't buy a part from sears parts direct, the part is not available from sears canada but it is from sears perts direct this part is important to make my km70 dehumidifier work it cost $ 300.
We buy products from all over the world and can't buy a silly little part from the usa. Please help me to get this part it is j3150004240 pcb for 70 pint for a deshumidifier.

Regars

Yvan gauthier

I scheduled an appointment to have my car serviced for wheel alignment, balance and rotation. I purchased the "Lifetime Wheel Alignment" last year as I have with all of by vehicles in the past. I scheduled an appointment for Thursday March 16th at pm (One pm). Upon arrival I was told that i would be completed by 2:30 pm. I sat in the waiting room and I noticed that at 2pm my car had not been looked at, moved, absolutely nothing had been done. I asked the manager and he said that "I told you it would be done at 2:30". By this time it was almost 2:20 so I knew that the services would not be completed by 2:30 and had a prior commitment that I would not get to on time due to the service not being started yet. I asked the manager for his managers phone and the manager refused to give it to me, He told me to call customer service. I called them around pm on that day and was told that a complaint had been filed and that the district manager would be contacting me within 3 business days. NO Call Back as of yet. Every time that I visited in the past, It seemed that the manager was not pleased that there would be no charges for my service. I also made an appointment so that I would be able to get in and out in a timely manner. Each Time that I schedule for my alignments, I am not treated favorably because I will not be exchanging revenue.

I had a second service appointment scheduled today (the first one, the part sent did not fix the problem). I called Sears to let them know that my part had arrived and was told my appointment was a week later than what was scheduled
. I physically spoke with the repair man as he was rescheduling my appointment and 3/27/17 was agreed upon as I was getting ready to leave town. On my receipt, 4/3/17 was printed out even though he new I would not be here. Sneaky. So, after multiple calls to China and or Puerto Rico, I am still waiting for an answer. I was transferred multiple times to a supervisor that would go check on something and I would conveniently be disconnected.
Handy!
Tried yet again and am waiting to see if I get a phone call from a service person… Terrible service, but not their fault. The fault was the appointment not the Call Center people. They apparently do NOT have a chain of command there and cannot connect you with anyone that can help you. I even asked for the phone number if they needed to call in sick. Nope no number available.
Handy!

I will never buy another thing from sears. We purchased a dishwasher not even two years ago with a maintenance agreement. The protection agreement department is worthless. You stay on hold for 30 minutes ever time you call. They also cut you off and you have to start over. If they put in a case number wrong, they have to re-start. Worthless! I'm now calling every day until they replace this piece of garbage. We are replacing all our major and large appliances — but it won't be through sears. Guaranteed.

I simply don't recommend Sears because of their terrible and poor quality and of course because of their so called support.
If anything happens be prepared to be treated terribly by their support, these people will not help you and you will be left alone with all your problems. There is no way to return, no matter what your reason is, but these clowns simply deny all return and refund requests. My items arrived all damaged and broken due to poor packaging and no one from Sears offered me help.
I wasted a lot of time trying to get at least a discount or something, but they made fun of me and later stopped replying. Please, beware of Sears! They used to be good, but that was a long time ago. Avoid!

I got a pair of craftsman work boots a couple weeks ago and I am very very disappointed with them I have them laced as tight as they can be and which is making them curl where the laces start and they are getting looser every day and there not even broke in yet I have never had this problem with any other work boot I have bought and these are the most expensive ones I have got I'm a roofer and its getting to the point that the looseness is getting dangerous ! I don't want to have to go buy another pair of boots already my boots usually last a year this is not the quality I would expect from craftsman my email is arlen.[protected]@gmail.com and my phone number is [protected] I tried to enclose pictures but it said their to big

We ordered washer dryer through sears erin mills centre and it was delivered on time but delivery guys were extremely rude and no cooperative. They made 2 dents on our stairway while during their work. They had no manners how to talk to the customers. They asked us to stay away from them and do not over look what they are doing. I complained on the survey call received soon after the delivery.
Please see pictures.
Our order number is 05303 and contact number [protected]

Here's the email I sent yesterday morning at 4:53am pacific time to james politeski, the vp of home appliances. I know it's a shocking thing to say but no response from this once great company that has disintegrated into a mockery of itself.

Mr. Politeski,

I ordered a hot water heater on sunday, february 26th, 2017 for my sister and brother in law whose hot water heater went belly-up that morning. I have confirmation that the hot water heater would be delivered yesterday, wednesday, march 1, 2017. You blew it. Not only did they not call the night before of which the order and the information given to me said would happen, my sister had to deal with some no-nothing “customer service” reps, i’m guessing in the philippines where perhaps hot water isn’t quite as critical as it is here. First, they couldn’t even find the order and when they finally did (I mean, she had the order number for god’s sake) , they said it couldn’t be delivered until monday, march 6th.

Unacceptable. I was texting my sister while in the middle of an important meeting myself telling her to tell them to bump some other person who ordered after I did and get the damn thing delivered today. Well, that didn’t happen and now it is supposedly scheduled to be delivered tomorrow between 7am-9pm. Their installer who they had already booked is leaving first thing saturday morning to go back east for a week. So your company’s error has exponentially compounded the problem of them still not having hot water despite a guarantee of delivery yesterday.

Under separate cover, I am sending the order which you are welcome to click on and see the delivery date as I scheduled it (It was the first available delivery date, by the way. )

I expect there to be recompense in the form of an upgraded low nox 40 gallon water heater and/or the 6 year in home service agreement that I also purchased be sent back to me in the form of a check so I can pay for someone else to get out there and get the unit installed.

It is 4:45am my time and I have been at work since 3:30am. That is my normal time of arrival. As my email is publicly available, unlike yours, and my company is much larger than sears is, it infuriates me that I have to go through this most likely pointless exercise to try and reach you.

I will expect a reply by 12 noon pacific telling me what you are going to do to make this right. If not, sear’s doesn’t need any more negative reviews but I am a social media fanatic and believe me when I say I will be posting many, many reviews about this incident if it is not made right.

You may also notice my title. I am in charge of affiliate sales and customer service here and if one of my customers was treated the way my sister and brother in law were treated, someone’s head would roll or, at the very least, they would be written up and I would have already interjected myself into the situation to make it right with the customer. I guess that’s why i’ve been doing this for 34 years.

Make this right today, please. There is no other option.

And i’m forwarding the order to you next.

My older model heavy duty Maytag recently started leaking and I had a Sears repairman come out to take a look. He promptly and correctly identified the problem as a leaky hose. He just as quickly informed me that the washer was too old and he could not get the part to fix it. He was a nice guy and gave me a coupon for 10% off a new washer (at Sears of course) and a bag of detergent. He also tried to sell me a warranty for $40+ a month for all the appliances in my house. I quickly refused. To be fair, he did tell me that I could maybe find the part in 'an old shop' and fix it myself. HE CHARGED ME $85.

Shortly after he left I went on the internet to see if I could find the part. Within five minutes I had found the part on three different websites, one of which was Maytag. I don't understand the disconnect between what he told me and the availability of the part. It seems to me that he was more interested in selling me a warranty and or a washing machine than fixing my perfectly good but for a hose machine.

I don't mind the sales pitch so much but I do object to the $85 that it cost me to hear it. I spoke to at least three folks at Sears, one of which hung up on me...real professional.

As I told at least two of the folks that I spoke to, it is no wonder that Sears is on the ropes given these type of business practices. I really have to wonder what percentage of their calls actually result in repairs. It seems to me that their repair service is just a way to funnel customers to their store or try to sell them a stupid warranty that everybody knows are rip-offs.

I am writing to report scamming activity/identity theft related to Sears Holdings Corporation, which was advertised as a job on Upwork. Someone online is pretending to be Stephan Zoll, representing Sears, and offering editing and writing jobs through Upwork. Clearly this person (or people) knows a lot about your company and the way it is managed. The job description is Editor/Proofreader for Sears Holdings Corporation and is as follows (pasted from Upwork):
Job duties:
Reads and evaluates material for grammatical errors and style consistency.
Confers with writers and/or editors to resolve problems or questions.
Formats text on a word processor.
Maintains list of material to be edited while it is being processed.
Maintains and updates mailing lists.
Maintains schedule of deadlines for printing and mailing projects and makes printing and mailing arrangements.
Assists in compiling and formatting bibliographies; performs basic library research related to project.
Knowledge, Skills and Abilities:
Knowledge of language skills necessary for proofreading and editing written material.
Knowledge of publication formats.
Compensation:
Due to your level of experience and communication skills, the company has decided to give you a chance for you to work for the company and will like to see your diligence, Charisma, Commitment towards this job. Congratulations!

You will Earn $38.72 per hour, You will receive your pay via Direct Deposit Bi Weekly

Benefits are:
Medical, Life Insurance, Vacation, Paid Time Off, Tax-Deferred Annuity 403b 401K, Tuition Assistance, Comprehensive Training Program, Employee Assistance Program, Sign-On Bonus.

The person getting the job reports to Stephan Zoll on Google Hangouts. Someone on Google Hangouts in pretending to be Stephan Zoll, giving out job duties. They send out a check for $4990 to the “editor” in order to purchase software and a laptop for the job. The check comes from an address is Riverside, CA and is mailed overnight by Fed Ex.
I received the check and was instructed to deposit it in my account. As it takes at least three days for it to clear, Staphan Zoll (the scammer) told me to send $530 from those funds to Ms. Lopez Lopez in CA in order to order one of the software. I paid this money out of my own pocket as the check had not cleared yet. This morning, I went to Citibank and they told me that the check was fraud and that I should report the scammers to both the FBI and to Sears Holdings Corporation.

I have receipts and further information to provide to you, but I would like to hear back from you in order to resolve this serious matter as it is not good for Upwork to be advertising fraudulent jobs. I would also like to be compensated by you for the $530 I lost through this scam.

We bought an oven from Sears three months ago and it was of a very poor quality. We tried to return it for a refund but Sears refused to accept it back. They claimed it was no longer their responsibility and said that there was nothing wrong with that oven. As I said before we bought it three months ago and it already broke. When we contacted Sears and explained the situation they said that there was nothing they could do. We had a warranty but they simply did not care and said that in our case warranty could not be used.
Very poor service and terrible support. We had a bad experience with Sears and of course we will not buy from them again. This store is not to be trusted! Beware of Sears!