Sears review: sears repair department in general 53

I have been a Sears customer for over 35 years. I called last Sunday and was scheduled for a repair on my dryer on Thursday, July1st. I did this over the phone thru an automated system. I was shceduled for the 8:00a.m to 12:00p.m. time slot. I had to take a day off of work. They never showed up during that time or called, I called at 1:45, and was told they would have a tech call me with an ETA. He didn't call. I called back at 5:00p.m. and asked to talk to a manager (Mark). he said that would would again ask the Tech to call. I asked if they would still be coming, and he told me yes, that they work until 9:00p.m. No one ever called me the whole day. I called back at 9:00 and was told they punched out for the evening. I was also told that the Tech called and came to my house. That is a total lie. My husband and I were here all day. I have caller ID, and no one called, I also gave them my cell phone number, and no calls on that either. I guess they can just lie, and not do their job and that's fine.. When I was asked if I wanted to reschedule, I could not get aother appointment for another 6 days. This is extremely frustrating! They have lost a loyal Sears customer, and I will tell everyone I know not to go to Sears. I still haven't been called. An added note, If I was to reschedule online, It said I could have someone come out the next day.
They wanted my Sears charge account number to schedule an appointment for $129.00. When I scheduled over the phone I was told 75.00. Are the ones that schedule online the priority becsue they get more money? I am so dissapointed!

Sarah Palin was disgusted enough with our Government that she started what is known as the Tea Party. Maybe all of us ripped off disgusted Sears suckers should band together and run this sham of a Company out of businnes. They are not - "Too Big To Fail".

I will never, never ever again purchase anything from Sears and will never buy another extended warranty! Sears does not service what they sell! Spend your money for large purchases elsewhere! You would think in today's market they would try to maintain their customers by good service. What a ripoff Sears is- and to think they actually charge to just have a diagnosis visit from a technician who only has to reschedule to actually do the repairs! Consideration of their customer's time and inconvenience is not Sears' priority. They do not care if you take off work or have to to go weeks without use of your product! Every time I have rescheduled with them because a technician could not make it, I only receive a call to reschedule yet again...and it is always weeks away! SEARS SUX! They seriously need to be reported to BBB!

A week before thanksgiving our stove and oven broke we expected to have the whole family over for thanksgiving between 20-30 people. We found out our warrantee was up one year ago. We never had one issue with the stove and oven. When we called they took till the last min to send someone out; and we had to call 4 times that day just to find out when he was going to be there. He was 2 hours late which made me late for work. He had to order 4 parts 2 we needed 2 we might need and he said he put a rush on it for us knowing how important it was to get it done for the holiday. We spent 270 dollars for the extended warrantee and 55 dollars over the deductible for the parts we may or may not need. The two parts got here the day before thanksgiving but the 2 parts we aren't even sure if we needed. The 2 parts we definitely need still aren’t here and its a week after thanksgiving and we have been eating noting but microwave meals which took a big bite out of our budget and they don’t even have a tracking number for the parts we need this is ridiculous had I known that we weren't going to have it fixed in time for our holiday let alone indefinitely after I would have just taken my money and bought a new stove anywhere on black Friday and been fine by now my grandmother raised me to always trust sears for their products and service and I am so disappointed you can believe I won’t be raising my kids to call on sears.

My dishwasher quit draining so I called Sears for repair thinking $129 plus parts was reasonable to fix. First problem... I get a call from the service department about 45 minutes into the appointment window period telling me the repair man came to my house, range the doorbell, left a note on the door, and left me a phone message and they were wondering why I wasn't available for the appointment. I notified them no one had been to my house, called me, or left me a note. Finally, two hours late, the repairmen shows up saying he had the "wrong" number. I guess he range the wrong doorbell and left a note on the wrong door (if he is actually telling the truth). Second issue... after 15 minutes, the service man tells me it will cost me $350 to replace the pump. $350! Of course I tell him don't do it because I can buy a new dishwasher for that. I was then promptly charged for the $129 service charge. They didn't do anything but give me an estimate of repair. Don't call Sears for repair unless you know for sure you will pay whatever cost they quote you. They do not give FREE estimates. Not only do you have to pay for an estimate, they charge $129 for it. I will not be calling Sears Repair Service again.

I wasn"t going to waste my time filling out a complaint about sears. I don"t like typing and I don"t like computers. So if you"re reading this then I'm really pissed. For a Chrismas gift in 2010 my brother bought me a garage door opener. I can read and follow directions very well, so when I look at the manual on how to install it, it was a piece of cake. Well getting the piece of crap to work was a different story.I called the "service department" twice they came by and replaced just about every piece on the thing. STILL NOT WORKING. Then I get TWO letters in the mail "Protect your Garage Door Opener against unexpected breakdowns and repair hassles" .It is april 20 2011 my garage door is still being opened manually and I feel like SEARS is saying "hey pay us $47.23 or you"ll continue to open it manully." Just another case of the bully trying to handle the smaller people the way they want. Do like I did and file your complaints so that people can read and judge for themselves how companies like this do everything they can to make a profit without caring about their own service or products. I will never shop at sears again and I'm sorry my brother wasted his money there.

A little less than 2 years ago, my wife and I purchased a Kenmore washer, dryer and refrigerator all in the same day. We purchased Kenmore because my wife read in consumer reports that they were very highly rated. Well, a couple of months ago the washing machine started making an extremely loud noise during the spin cycle. I called sears repair line and scheduled an appointment for them to come out the following saturday between 12 - 4 pm, since we work all week that's the only time we are available. After numerous calls to find out where the tech was, he finally arrived at 5:30 pm. He walked in and looked at the washer, never ran it at all, as I described the noise. He seemed to know exactly what was wrong and stated he needed to replace the drum and outer basket...both were still covered by the warranty from Kenmore. We had agreed to purchase the 1 year warranty when I called the hotline the previous week but it appears we didn't NEED it. I decided to keep the warranty anyway as it might come in handy.
We scheduled the repair visit for 2 weeks later because we had to wait for parts to arrive at our house, they arrived about 5 days later. The tech said he would schedule the appt. for between 7-11 am on saturday 2 weeks later. The week of the scheduled appt. I got a call stating I needed to schedule an appt. to have the parts installed. They stated the tech never set the appt. and the morning time frame was not available. They scheduled it for 12 - 4. The week of the appt. they called back and said no tech was in my area and I had to reschedule. I scheduled it for the following week between 7-11. The following week they called my on friday to tell me the tech was out sick and I had to reschedule again. They said they could set it for the next saturday but I told them I was going to be out of town that weekend. They then told me it would be 3 weeks before they could schedule it.

By now I was quite angry and wanted to speak to a supervisor, they said I was speaking to the highest level available. I told them I wanted my extended warranty cancelled and they said if I cancelled it they would cancel the service visit and would NOT fix my washing machine. I tried to explain that it was not being covered by the extended contract but by the original warranty and was told that no it wasn't and I was not allowed to get in word after that. A minute or 2 later "Toshia" hung up on me!

I will NEVER purchase another Sears product again and advise anyone else to think very hard before doing so themselves!

Yeah, Sears is a pretty miserable experience. Extended warranty, we call, it's a six day wait for fixing a dead refrigerator. No problem, it's not cramping our style or anything. Wouldn't be an issue if they weren't making promises they couldn't back up. If they didn't sell an extended warranty, they made no false promises.

I will NEVER call Sears for repair service again.

The Sears Tech tore apart my washer to determine its condition and to see what was to be repaired. He understood the age of the machine and did a complete examination of the parts required. I was under the impression that Sears would "Fix it right the first time" and would "Guarantee their work". As per their websites claim. It does not mention any restrictions on the age of the machine, its model nor any manufactures defects.

After the Tech fixed my machine the first time, I proceeded to do a full load. I called Sears right away when the water level went bad. I managed to catch it before anything happened. The Tech came over right away, but HE determined it was just the knob. He never did check any further although I asked him to and pointed out what I thought was wrong. Had the Tech really took the time and checked it out properly he would have discovered the pressure switch failed. I wound up with a FLOOD in my home. I am not asking for much. All I wanted was some kind of compensation for my loss. I had to spend 5 days cleaning up the mess on my hands and knees and I am 79 years old...

m not a happy Sears customer and I think the customer service stinks at the repair location.

I also have a complaint. I have AHS insurance on my appliances and apparently they contract with Sears. Almost five weeks ago my washer died. I smelled a burning smell. We called AHS and they assured us Sears would call. Three days later we called AHS back and they were astounded Sears hadn't called us back yet. So, they kept us on the line and called Sears. Sears lost the call order or something. They, then scheduled the appointment with AHS on the phone. However we had to wait about a week and a few days. So the guy shows up. The first thing he does is remind me I have to pay the deposit that day and goes down and works on the washer. He comes up and after talking about how hard it was to find the right belt he tells me it is finished. The old belt didn't look bad to me (he had it in his hand). He then mentioned I should fill out a survey on the site to avoid getting phone calls. So, I hurried up and filled out the survey as I work from home and can't get a lot of phone calls. This was a huge mistake. I go downstairs and start of the washer thinking I'll finally get laundry done. It didn't work! The website of course would not let me change my survey answers. We called back and the soonest they could get someone back was the next Friday. The next Friday comes and we get a different guy who, like the first guy, shows up near the end of the time window. He tells us we need a new motor, but it is hard to find because our washer is a Maytag. It has to be mailed. Great! So he says he'll be back next Friday to put it in. It should arrive by then. My husband takes off work Friday to be here. Near the end of the time frame we get a call from a recording service to call back and reschedule our appointment. WE call and they say it has to be rescheduled because we never called them to tell them the part arrived. The repairman never said we had to call. He gave us the time frame he'd be there. They then wanted to schedule us for the next Friday. However, we managed, after complaining a lot to get t hem to come out Tuesday. It's been a month without a washer. If I were not going through AHS I would have called someone else at this point. I would never "choose" Sears as my repair place. I certainly wouldn't recommend it to anyone else.

WOW, after reading all of the above complaints, i dont feel so bad now after waiting all day for the repairman to show up. Today Saturday 10-8-11 i had a repair appointment to have my two month old washer repaired between 8a-12 noon. At 11:45am just 15 mninutes before my appoinment deadline, i called the repair service to notify them of this. I was told that they would have the tech. call me to advise me when he would be arriving at my residence. Well the tech. never called me and @ 4pm i called the repair service again @ [protected] to tell them that the tech. never showed or called. The female on the other end of the line advised me that the tech. came to my home @ 3pm and no-one was here, she also advised me that he tried to call me before arriving and no-one answered the phone. That is all BS because i took off of work today so that i could finally get this piece of junk repaired and finally wash my clothes. I figure that the tech. must have wanted to go home early on a saturday and just claimed that his last appoinments were not home! SEARS I AM DONE WITH ALL OF YOUR PRODUCTS, AND WILL HAPPILY PASS THE WORD ON TO ALL OF MY FAMILY AND FRIENDS ABOUT MY EXPERIENCE, Richard Ybarra Albuquerque NM

Went into Sears two days ago to look for an article of clothing and could not believe the change in their clothing line. Never have I seen such cheap clothes. I could go to a goodwill store and get much better. The trouble with Sears is they do not have good leadership and it always trickles down. All they had to do to save themselves was hire someone who knows what he/she is doing. People want to shop with Sears but they are driven away by their own stupidity.