Sears
Reviews and Complaints

I can tell you right here and now the problem with your order not showing up on time was the fact that;
a: It was being shipped by UPS. Who ever ordered this for you chose the wrong ship code.
b: The reason the associate could not help you is because the associates are no given tracking numbers or anything for these orders.
c: Sears hired contractors to do everything. This is the #1 reason for the ### service you receive at the hand of Sears. There is no accountability for the people who are hired to deliver stuff to the customers.
d: Sears Canada is owned by an American subsidiary of Sears Roebuck who are owned by accountants. These idiots have seperated the company, sold off piece by piece of it, like the Sears credit cards, and made policies to suit the lining of their pockets. They dont care about your satisfaction, they just care about your money.
e: 99.8% of Retail Sales Associates don't give a damn about you! Beth in Whitby On is the only one I have seen call Customer Service for updates on her customers' orders when there is an issue and that is when she is at home or on vacation. But most of these store associates, as soon as they have your money, and they will lie through their teeth to get that sale they dont care. They wont even do anything to help fix it. They have their commission. Oh well. Sadly.. again there is no accountability.

There is a way you can get back at Sears.
You see.. there is a new initiative happening right now.
Any large item you purchase ie.. fridge, stove, fitness equiptment, furniture that is delivered and damaged the associates have to try to make you keep it damaged.

Yeah.. pathetic isnt it.

Well it worked for me. I bought a $699.99 fridge on sale, reg.949.99. It had a tiny scratch on it, I blew it out of proportion so I could get more money from them. I got $300 back and there really isnt anything wrong with it.

They dont ask for pictures., they dont sent a technician to check. So as far as I am concerned SCREW SEARS! Take 'em for what ever you can get, because trust me, you cant get a $949.99 fridge anywhere else for $399.99.

I wouldnt be suprised if they are not belly up in a couple of years.

So, a lot of times it is the people selling who screw stuff up. Sadly the people in Customer Service have to hear all the yelling and screaming and complaints every day and the company does not give them the resources to properly assist you. How do I know. I have a friend who works in customer service.
These associates get ### on every day by their managers. And yes, they do have managers, but they will not take a call. These associates have to answer questions for all catalogue, retail store and internet orders, they have to have knowledge of the parts and service warranties and screens, they have to know how to set up a medic to come out and look at your furniture, determine if in warranty, convince people to keep damaged stuff (associates have been fired because managers did not think they were trying hard enough to keep an item sold).

No longer in Sears Canada is it "Satisfaction Guaranteed". With the delivery sites used, it should read "Guaranteed Damaged!".

So buyers beware with Sears Canada. If you order products, ensure you screw them out of some money on large ticket items. Keep your receipts files away, because the company will no longer replace them for you if you need to return something. And always document who you spoke to, what day and what time.

I bought a Range from Sears in May of 08 and I cut my finger on the vent that is right above the Range top and below the dials on a ledge and you cant see it...
I was cleaning my range and ran my hand across the ledge to clean it and found the vent when it cut my finger badly.. I am looking for anyone else who has done this also. I am not getting anywhere with Sears other than an insurance rep came out and has called 2xs to see if they handled it and they havent.
email me at pcoley47@aol.com

Kenmore Range takes an unreal time to preheat, exceeds 20 minutes to come up to temp. They say it is normal because only oven element preheats and they do not use the broiler element to assist. Preheat times are not disclosed at time of purchase. Secondly, contol panel is discoloring from heat from oven exhaust after just 16 months. Unacceptable.

We bought a new set of kitchen appliances from Sears on June 7, 2009. The oven worked for 2 weeks and then went dead. Three visits by Sears repairmen have served no useful purpose: Each one ordered a part that does not solve the problem. Each time they forgot us, and it was necessary to waste hours on the phone being transfer from a useless “customer representative” to another to get another repairman to show up and repeat the going through the motions pantomime. We have been without an oven for almost half a year now.

Sears servicemen also damaged our kitchen counter during the installation, and promised someone would come to repair it. Five months and many, many calls later no one has come.

We have written to the CEO to let him know what kind of company he is running, to no avail. Customers are Sears laughing stocks. The EO and his henchmen y must be having a blast someone still buys from them.

My Sears Kenmore ranges control panel has blown up 3 times. The electric range is 3 years old. The control panel in the back is all black and melted. I have a 5 year service contract .Model # 790.[protected] is anyone else having this problem?Also the repair man you should not use the self clean This is crazy Sears sells a self clean oven you can't self clean.

I paid $1700 for my Kenmore Elite range. Today fire was shooting out of the back. It caught fire from the electrical inside. Why haven't these been recalled? I will never buy Kenmore again.

After having my range for a short while I decided to use the self cleaning option on my oven.
Ever since then my oven won't hold a specific temperature. I called for service and I was not
treated well at all. They transferred me from one department to another, most of the time you
couldn't even understand their customer service agents. Finally, I went to another company
and I was informed that the newer ranges you shouldn't use the self-cleaning because of the
temperature the oven reaches when doing this. You need a whole new computer board, which
is very expensive. Not happy at all with Sears or Kenmore Appliances.

Yup, my range is 2 years old and every time now that I preheat the oven, smoke comes out the back of the range along with a bad burning plastic smell. Sooner or later it will be full blown fire. have not taken the back panel off the range yet, but I am afraid of what I might find. Sears...deserves to go out of business for putting people's lives at risk.

I had a problem with my own Kenmore Rang. .The element would not shut off without the breaker being tripped! It was getting hotter and hotter and could have started on fire had we not tripped the breaker when we did. It was 6 years old. When I contacted Sears about this, they claimed there is "no known safety issues with their ranges". However, after researching this, I found that there is a huge safety concern with their stoves and they need to address it quickly before someone's house burns down! I filed an online complaint with the Consumer Product Safety Commission. A representative from the CPSC came to my house, took pictures of my stove and is building a case against Sears. I urge everyone to contact or file an online complaint with the CPSC to help their case. I will never buy another Kenmore product.

I had a similar experience. I have a 12 year old Kenmore free standing oven. Last night, 2-13-09, the bake element (bottom coil) caught on fire and burned brightly. I turned off the oven. Later, checked on it and found that the oven was still very warm. I unplugged the oven due to fear of a fire during the night. I have found a few other anecdotes on the web about the coil catching fire in the Kenmore ovens. (I only searched on Kenmore). I too wondered if there was a recall on this oven.
(There is a recall on a Kenmore Wall Oven)

I forgot to add to my previous post that I am a tech at a sears auto center, and these are my oppinions and do not represent the veiws and oppinions of SEARS HOLDINGS CORPORATION.

AMEN BROTHERS... why doesnt the surgeon who operated on the lungs of a cancer patient get blamed for the death a short while later? It was the smoking for decades... same situation in my oppinion. I apolagize for the morbidity in my analogy.

I must agree with the two previous posts. Why do consumers blame those who most recently tried to help? I think it would be safe to conclude you are also a customer who would have blamed the quick lube place that changed your oil 4, 000 miles ago for a vehicle currently with no oil and internal engine problems...

I agree with the previous poster, if you were leaking coolant previously, more than likely the internal damage to engine (Head Gasket) had already occured.
Sears could not have noticed this and would have assumed a radiator was all that was needed.
Customers need to be truthful in explaining problems and symptoms to their repair facility.
Many customers withhold information out of fear it will cost more. Actually the opposite is true. In this instance the radiator labor may have been totally or partially offset by the headgasket labor, plus the towing service after the fact. Had this technician had the correct information from the customer, this problem could have been handled correctly the first visit!

It's more likely that the engine was damaged while the coolant was low and not protecting it. also, when the coolant gets older, it doesn't hold up its properties and won't protect the engine from overheating, or freezing, this is also probably what caused the radiator crack, and in turn allowed the engine to be damaged by overheating. please do not blame the person who tries to help you for your ignorance. Talk to a mechanic and you will be told the same exact thing that I am saying right now.

I would certainly take them to small claims court as the are directly responsible for your blown engine.

First of all YOU HAVE stepped foot back in a Sears store and bought a bunch of clearance and discounted items and walked out. If there were a penny for every customer who has ever said that someone somewhere would be verrrrry rich. The outlest stores are not BRAND NEW PRODUCTS. They have some NOT all. You had a warranty then you should have called a SEARS service. if it was a valid complaint they would have given you a replacement which you could have picked up from ANY SEARS OUTLET store. How do I know this? I was YOU once and have been through the schibang! ALL OF IT. And why did you go to a place 3 1/2 hours away to shop again...? Could it because you were looking to get something for nothing...and when you so the item to purchased your eye balls turned into big dollar signs...am I about right? When you self educate on shopping smart you wouldnt blame the salesmen. SALES PEOLE are not GOD! Be smart have a definite idea of what you want and how much you are willing to pay for it. Remember if you ask for dropped down prices and shop outlets you can get great bargains dont blame everyone but yourselves you didnt do the appropriete things to redeem or exchaneg your purchase. You should have shopped a yard sale or a buy me ad - instead of going to some outlet store.

Outlets are meant for ppl who are shopper savy. You are great at writing bad reviews why dont you go right a good one for every time someone has given you exemplery service! Disgusting!

Hello,

On May 1, 2009 I purchased an air conditioner from Sears Home Improvement. My salesperson Mike Cunningham sold the product with a $1500 gov tax credit, $300 Carrier Cool Cash Rebate and a 12 month no payment, no interest offer. He did not state it was an either/or promotion and advised me he would return during installation to complete the rebate processes. He never showed up during installation.

I called Mike several times, leaving messages when after the 5th call he advised me that he no longer worked for Sears. I contact Sears at [protected] to speak to Mike Foster as advised by Mike Cunningham. I left several messages for Mike Foster and never received a call back. I called again and asked to speak to Jim Poole the district general manager. He advised me he would look into the matter and call me back. Finally in August I received my information needed for the $1500 tax credit but still nothing on the $300 cool cash rebate. I continued to call and leave messages as the rebate information is due by 9/30 and did not receive a call back. Finally today I called and was transferred to Terry who looked up my order and advised me that the promotion was either the no interest promo or the $300 rebate and since I did the credit promo I was not eligible for the rebate. When I told him that was not how the product was sold to me he said there was nothing he could do and refused to take any further action.

On 9/19/2008 I signed an agreement with sales person Art of Sear's Home Improvement to replace my boiler that was about 45 years old. I also paid for an extended service agreement that included maintenance and repairs. The boiler is a Dunkirk sold as a Kenmore 105K BTU PWX series (Plymouth Extreme). I was assured it was a very good boiler. The installation was to take place on October 3, 2008 but ended up being a two week ordeal with a person who did not seem to know what he was doing. I checked in on him once and told him he installed a valve the wrong way, and he disagreed, well guess what it was, and water was all over my utility room along now with all the garbage from the previous boiler that he failed to pick up floating in it. After leaving and making sure the boiler was working I asked for a manual. He gave me a pile of paperwork related to everything except the boiler. He said he would look in his van one more time, and said one would be sent to me. By this time it is mid October, and this guy was well not very professional in dress, or demeanor. I asked to be shown how to relight the pilot light etc., and he said that next year when they did the service they would take care of that. Then I found out why. He left, and my utility room still had garbage from the old boiler water everywhere and the front the boiler was bunt form his torch there was a leak at the joint just above my expansion tank. We cleaned up the mess ourselves. Also he never had me sign a completion agreement. He JUST left.

Round two: I want the leaky pipe fixed. After several phone calls in which it was explained to Bruce s, Tom, Steve, Laurie, Susan etc. I was told same person would come back to fix the leaky pipe, and I requested a different person. This finally happened some time in December as it was not a top priority. Finally someone came, but no manual and they put a sticker over the burn on the front of the boiler, how cute. The season ended and still no manual. I had to find one on the Internet to figure how to shut the system down.

Round Three: I call to ask for regular service in September 2009. In third week of October someone came. Person was very nice told me to leave pilot on all summer to keep burner from rusting.

Boiler works for winter season 2009.

Round Four: Call for service in September 2010 early, someone comes and services, and everything checks out OK. Days later boiler fails. I call and they told me sorry I have to wait a week. No heat, and outside temps near freezing at night. Technician comes and says he has to order parts also says it is not the boiler so I should pay. It is the overload shut off electrical short. Huh, the boiler does not run without it, it can but it is unsafe? So he says OK you don't have to pay, but I will need to come back next week with parts because of no openings. Finally boiler is working again. For a while.

Round Five: Yesterday boiler gains fails. Same symptoms. Call Sears, and woman on phone gives me an appt of Friday, and says I can call Monday and every day to hope for a cancellation. It is 22 degrees out. I have no heat. I told her I will call someone else, and she tells me it will void my agreement if anyone else touches it. No heat in Central New York in December? I call around and discover:

Sears is known for poor installers, no names on trucks, subcontractors.
Dunkirk is one of the worse boilers sold---this model was discontinued the year I purchased it. Art said it had a 20 year warranty---but failed to mention as I found out yesterday doing research that it is only for one part of the boiler.
That the original leak although very slow has continued enough to leave a rust circle on my expansion tank, which may or may not eat all the way through--future problem?
No one told me to turn my thermostats off including the woman from Sears on the phone who said I don't know why your pumps are hot. Turn off the electricity to the boiler. Real plumber on phone told me turn off your thermostats.

So back to the boiler situation and the service agreement. I want to be compensated for the repairperson who will come on Monday because he said he will have to get parts to fix it and all these places are closed on Sunday, (reason being he doesn't keep Dunkirk parts with him, and likely none of the other places in our area do as they don't carry them because they are bad reputation boilers) and the balance of the service agreement all three years. In his opinion I was bamboozled and ripped off. I have completely paid for this boiler, so no recourse there. I want a new expansion tank BEFORE this one fails, and the leaky pipe fixed again. I wish I had a full refund for the boiler. I have been up since 3AM freezing.

Plus what if my pipes freeze and break.

Overall in my opinion Sears should be ashamed of themselves as a company.

Freezing in Marcellus.

I wish I could of had told you about there boilers before you paid. Mine was installed 8/2007. Hasnt been anything but a headache since. I to purchased the Master protection plan. Yea right ! Ive had no hot water since this past September. The problem trying
to get a tech here then finding out Again parts have to be ordered due to inproper installation ! Today November 4th and still no parts or hot water. I was just on the phone again for over a half hour and again getting no where.16th call, They tell me to call a repair contractor, pay and then send sears the bill. YEA IM SURE THEY WILL PAY me back . I purchased the protection plan to avoid this.
I have called sooooooooooooooo many times. I get disconnected, The"ll call back in 24 hours ( 24 hours of what date in what year ?)
I dont know what to do Ive talked to Managers, so many managers. Like many I put my trust in sears and got totally screwed out of $6.310.00, It makes me so sick . So as your out getting the preparation H for your ### I am going to get bandaids for the inside of my stomach. OH YEA check the unit you buy cause after it is installed they tell you It is the one you purchased even though its not also they tell you that they change the valves to make it that one. Watch and READ THOUROUGHLY the papers you initial and sign cause when your reading the sneaky son of demon ( THE SALES MAN FRANK OTTO )will distract you with an appealing conversation about the boiler to take your mind off the papers. YOU DECIETFULL SONS OF ### !

Hey, looks like sears got you as well with there B.S.! I also purchased a brand new hot water boiler from them thinking that since they have been in business so long that this was the best way to go for an investment in not only my home but my families well being. I also paid for it up front for a little more of a discount but when it came time for delivery and installation well I will tell ya what a disappointment. The boiler did not go in for over 8 weeks but my sales guy says " We have these in stock" famous last words, so thank god my old system held on long enough for the time it took to install the new one. The problem with delivery was that I lived so far north (aprox.1 hour to Canada's border) but this was never revealed at time of signing the contract. The installers are not to blame Sears is, as they did a fantastic job with the install and were very polite and respectful and answered all my questions. Sears had them drive over 5 hours away with 2 vehicles and 3 men, so my question is why sell something that you have to put the owner through such hoops ? I would rather hear "Sorry sir, we currently do not provide sales/or service to that area at this time" now that I would respect and honor but hey now lets just tell the customer what he needs to hear and make the sale. Also I purchased the Master protection agreement with my new boiler and now have to be at the mercy of Sears service men to "get to it" when they can but also I'm being told that I never purchased the plan in the first place and am responsible for showing proof and faxing over a copy of the contract agreement. Well I strongly suggest that anyone thinking of a home improvement not go with Sears and look locally cause it is a lot less grief then dealing with this nonsense ! I try another call today, only been trying to get my unit serviced now for 2 months, Thank you Sears ! Think I'll go grab some Preparation H since my ### is been killing me !

We did a Kitchen remodel with Sears in Portland, OR. PLEASE BE ADVISE... stay as far as you can from this Guys... Manager Ken, Regional Manager Marmol. They are just a bunch of scammers. They installation was horrible. The quality a joke. The installers came to our home wearing t-shirts with MARIGUANA legends on it. Unbelievable. They scratched the front of our brand new dishwasher and never take any of my calls. The product is not what MARMOL showed us on the day we get our demo. The installer installed all crooked and I have to forced them to re-installed the cabinets. Not only that when the people from the counter tops were ready to install the cabinets were so tilt they refuse to installed the counter top.

WORSE PURCHASE EVER. DON'T TRUST THESE THIEF.

The Sears in-store pickup system is flawed.

At each Sears store, there is a computer system that lists the number of items in stock. It is this system that you are accessing when you see on your computer that an item is available for pickup at your local store. The problem is that this system is not always accurate.

Let's say the item you ordered is a hand mixer. When you order it for instore pickup, the computer is told that there are three in stock, so your order is put through and you receive an order confirmation, without anyone physically checking that there is an actual hand mixer available for sale.

The computer system says your local store has three hand mixers in stock. One of these is the display mixer, which may or may not have the box, instructions, and all the pieces, and may or may not actually work. The department manager is technically suppossed to go through and delete all the display items from the computer system (changing the in stock total to two), but in practice, this rarely gets done, especially around Christmas.

So one of the mixers isn't really available. Now, your local Sears store has a problem with retail theft, as many stores do. Let's say that at some point one of the hand mixers was stolen. The person who stole it shoved the entire box under their coat and walked out. They were not caught, and since there is no empty package left behind, there is no evidence of the theft. If the box had been left behind, an employee could update the computer system, but most thieves aren't considerate enough for that.

So now two of the mixers aren't available. Now, let's say that the employee working in the hand mixers area is very kind and helpful to customers. About an hour before you placed your order, a woman doing her Christmas shopping picked up the last hand mixer on the shelf. Knowing that she had a lot of shopping left to do, the customer requested that the employee hold the product for her until she came back after lunch. The employee, wanting to provide good service, said "Sure!" and placed the item behind the register with the customer's name on it. Now there are no available hand mixers.

So, at noon, you place your order and the computer reads that three items are available and sends you an order confirmation--despite the fact that, in reality, there are no hand mixers available.

Shortly after you place your order, an employee from Merchandise Pick-Up recieves a message from Sears Online on his handheld computer that the hand mixer has been ordered for pickup at the store. He looks on the shelf for the product and doesn't see it. He then looks in the warehouse for the product, and doesn't find it there either. He may even ask one of the stock people from that department if they can locate it. They can't find the hand mixers because, despite what the computer says, there are no hand mixers. The Merchandise Pick-Up employee eventually gives up, and clicks the "Unable to find product" button on his handheld computer, triggering the out-of-stock email you recieved.

Maytag appears to have discontinued Atlantis, but I have found references to it on their website.

It's your repairman who doesn't know what he's talking about, not the store.

Contact Maytag and ask them about your washer before you start making assumptions.

okcgal29...Well said!

Let me get this straight. You had no appointment, you had two children with you at lunch time, and you decided to get pictures made as a walk-in during the busiest season of the year? Do you have any idea how many people want their pictures made in the middle of November? And most of those people called ahead to make an appointment. Were they supposed to boot out those appointments in order to pacify you on your spur of the moment whim?

Some people want the sun and moon to revolve around them.

t's called, wait your turn. With no appointment, to only wait 2 hours is not bad during the middle of the Christmas rush.

Shouldn't matter if she was a walk-in appointment. The policy with Sears Portrait Studio is "Just say Yes!" Even if we are booked we are told that you still have to find a way to get that appointment in. I feel that it would just be easier to let you know that we have availability on a different day but then again, CPI is too concerned you'd take your business elsewhere... Guess what? That's exactly what happened by running it with the "Just say Yes!" Policy.

ESPECIALLY when dealing with small children, it's always best to schedule an appointment. It's just common sense. If you don't think your children can handle any sort of wait, then why try walking in? How upset would you be if you had scheduled an appoinment and a walk-in customer made it to where you had to wait?

This just happened to me. Apparently SearMastecard sent out a letter to let people either opt to close their account to remain at the same interest rate or the rate would be raised to 25.24%. This notification apparently came to my PO box not in the typical bill. I pay my card on line so I don't get paper bills. i never received anything about the changes. i called to see if they would close the account and lock the rate. They denied this because the time frame to do so according to the letter (which i never received)was over. i even pay twice what they want per month and pay on time. my hands are tied. All they say is sorry you should of responded to the letter (WHAT LETTER!).

I AM DONE WITH SEARS CREDIT WHICH IS OWNEDBY CITIBANK, I WILL SEND THIS TO EVERYONE I KNOW VIA EMAIL AND ASK THAT THEY SEND IT ON TO THIER FRIENDS.

Sears credit card is the worst credit card ever...I hope anyone reading this will think twice about opening a credit card through Sears. I have been a Sears credit card holder for over 15 years--never late, until recently. Sears have a habit of changing thier billing cycles on a month-to-month bases. I thought my bill was due on a later date and upon going online to pay the bill, I found it was due earlier (4 days earlier). I immediately paid the bill, including the enormous past due amount, and paid extra on the account. I was very surprised to see that my interest rate increased an additional 5.17% which was due to the late payment. I immediately requested a reduction of the interest rate, which they denied. My credit is good, but they denied me anyway. Needless to say, I was soooooooo upset over this, I closed the account and will never ever shop at Sears again.

Today, Sears has lost a loyal customer!