Seatsbay
Reviews and Complaints

Got me the exact tickets I wanted, man. The price was right on the money, ya know? Me and my buds were a little worried when we didn't get the tickets within 48 hours, but we hit up Seatsbay and they came through for us, no problem. They were delivered right away, just like they said they would be. Overall, I'm pretty happy with the experience.

So, I decided to give Seatsbay a try and boy was I disappointed. I shelled out a hefty sum for a ticket to see Brentford FC take on Newcastle United on April 8th, 2023. But when I got to the ground, I was told that my ticket was a fake. I was denied entry and left feeling angry and frustrated.

To make matters worse, the communication from Seatsbay after the fact was absolutely ridiculous. I tried to get in touch with them to get a refund or some sort of compensation, but they were unresponsive and unhelpful.

Overall, I would not recommend Seatsbay to anyone looking for a reliable ticketing service. The fact that they sold me a fake ticket and then refused to make things right is unacceptable. Save yourself the hassle and go with a more reputable company.

I bought my partner some football tickets for their birthday from Seatsbay.com. The tickets were worth ?500 and the event is on Boxing Day, which is still 2 months away. Unfortunately, my partner has fallen ill and is unable to attend the event. I contacted Seatsbay to see if I could get a refund, but they refused to give me one. They said that they have a strict no refund policy, even though my partner has a chronic illness.

I am very disappointed with Seatsbay's customer service. It seems unfair that they won't give me a refund, especially since the event is still 2 months away. I understand that they have a policy, but I think they should make exceptions for situations like this. It's not like I'm asking for a refund the day before the event.

I also think that Seatsbay could do more to help me resell the tickets. They told me that I could resell them myself, but I don't know how to do that. I think they should have a system in place to help customers resell tickets if they can't attend an event.

Overall, I am very disappointed with my experience with Seatsbay. I think they need to improve their customer service and be more flexible with their refund policy. If you're thinking about buying tickets from them, be aware that they won't give you a refund if you can't attend the event, even if you have a valid reason.

So, I recently ordered some tickets from Seatsbay.com and I gotta say, I was pretty disappointed with the outcome. I specifically ordered center tickets, but when I received them, they were a completely different category. I mean, what the heck? That's not what I paid for!

When I contacted their customer service team to try and get this sorted out, they didn't really seem to care all that much. They just refunded me 10 pounds for the category difference and called it a day. I mean, sure, it's nice to get some money back, but that doesn't solve the problem of me not getting the seats I actually ordered.

Honestly, if I had known that I wasn't going to get the seats I ordered, I never would have ordered from Seatsbay.com in the first place. It's just not worth the hassle and disappointment. So, if you're thinking about ordering from them, I'd say watch out and maybe consider looking elsewhere.

I recently had a very frustrating experience with Seatsbay (seatsbay.com). I was really excited to see the Fulham vs Arsenal game and had ordered a ticket for the away end three months in advance. I even booked my travel flights from France earlier to make sure everything was sorted. However, just six days before the game, I received an email from Seatsbay saying that my order had been cancelled because they could not provide the tickets anymore.

To make matters worse, I found out that Seatsbay was still selling the exact same tickets for triple the price tag that I had paid for. I was really disappointed and angry that they had cancelled my order and then sold the tickets for a much higher price.

I tried to reach out to Seatsbay to get some answers, but it was impossible to get in touch with anyone. They didn't answer my emails or phone calls, which made me feel like they didn't care about their customers at all.

As a result of this experience, I not only lost my ticket but also the money that I had spent on my travel expenses. It was a really frustrating and disappointing experience, and I wouldn't recommend Seatsbay to anyone.

I recently purchased a couple of tickets to watch Chelsea vs Crystal Palace match from Seatsbay (seatsbay.com). As it was a last-minute decision, I was given an address to collect the tickets from a Lebanese restaurant. However, when I reached the location, I found that the restaurant was closed and even the laundry shop next to it confirmed that it never opens. I was disappointed and frustrated as I had already paid for the tickets.

I immediately contacted Seatsbay through email and attached pictures of the closed restaurant. However, I never received any response from them. It seems like they have no intention of resolving the issue or refunding my money. I feel cheated and scammed by this company.

It is important to note that Seatsbay is registered in Spain, which makes it easier for them to carry out such fraudulent activities. I strongly advise everyone not to buy tickets from this website and never share your credit card information with them. They are not trustworthy and will only cause you trouble and loss of money.

In conclusion, my experience with Seatsbay has been terrible, and I regret trusting them with my money. I hope this review will help others avoid the same mistake and choose a more reliable and trustworthy ticket provider.

I gotta tell ya, don't even think about using Seatsbay (seatsbay.com). It's a total scam! My trip got cancelled because of the corona virus and all the quarantine stuff going on in Europe and the UK. I mean, Poland was even suspended! But these guys refused to give me a refund. I tried contacting their support team a bunch of times, but all I got was some nonsense from some dude named Joe Davies (I'm pretty sure that's not even his real name). They didn't care about my situation at all. All they cared about was taking my money. I'm definitely gonna use a different company next time I need to book something. So, just remember, stay away from these guys! They're a total joke!

I recently had an experience with Seatsbay (seatsbay.com) that left me feeling frustrated and disappointed. I had ordered three tickets through their website, hoping to enjoy a fun night out with friends. However, when the tickets arrived, I was dismayed to find that they were not adjacent seats as I had expected.

I was surprised to discover that Seatsbay did not have a clear disclaimer about non-adjacent seats on their website. Instead, this information was buried in their "terms and conditions" section. When I reached out to their chat support for assistance, I was met with a dismissive response. The representative told me to send an email and then abruptly ended the chat, claiming to be from another department.

Feeling frustrated, I sent an email to Seatsbay's customer service team asking for help. However, instead of receiving a helpful response, I was met with legal threats about defamation. I was shocked and dismayed by this aggressive response, which felt completely unwarranted.

Despite this negative experience, I was pleasantly surprised when another department at Seatsbay reached out to me with better tickets after my email. However, this positive outcome did little to erase the negative impression that the company's initial response had left on me.

Overall, I found Seatsbay's customer service to be lacking in professionalism and empathy. The tickets I purchased cost around $43, but Seatsbay sold them for around $100 and provided copy-paste replies to my inquiries. I was also disappointed to discover that the company does not have a phone number for customer support, which made it difficult to get in touch with them when I needed assistance.

In conclusion, I would caution others to be wary of using Seatsbay for ticket purchases. While they may have some good deals, their customer service leaves much to be desired. If you do choose to use their services, be sure to read the fine print carefully and be prepared for a less-than-stellar experience.

Seatsbay is a company that I had high hopes for when I decided to purchase tickets for the Arsenal-Napoli game on April 11th. They promised me the best available seats at a certain price, and I was excited to see the game with my family. However, my experience with Seatsbay quickly turned sour.

After I made my payment online, I received a phone call from one of their agents. They told me that I had to pay more for the type of tickets we had agreed upon in our email correspondence. I was taken aback by this, as it went against their written promise to me. I refused to pay more, and the agent hung up on me. To my surprise, Seatsbay unilaterally decided to cancel my tickets and refund me the money.

I was extremely disappointed by this turn of events. The tickets were now far more expensive, and I didn't want the money back - I just wanted Seatsbay to honor their commitment to me. I reached out to them twice, but received no response. It was clear that they had no intention of fixing the problem they had created.

As a result, I have decided to raise a formal complaint with the appropriate Consumers Ombudsman Services as regulated by the Consumer Rights Act 2015. I also want to leave negative internet reviews so that other consumers don't fall into the same trap that I did. It's important to me that others don't get bullied and disappointed like my family did.

Overall, my experience with Seatsbay was extremely disappointing. They made a promise to me that they didn't keep, and they didn't even have the decency to respond to my attempts to fix the problem. I would not recommend this company to anyone looking to purchase tickets for an event.

I had a pretty bad experience with Seatsbay. They were really quick to take my money when I booked a match, but now that my family can't attend due to the coronavirus, they refuse to give me a refund. They said they would only give me a partial refund if I don't post anything on social media. It's pretty obvious that they just want to keep the large fee they charged me for the match and don't care about their customers' health and well-being. Joe Davies was the one who responded to my request and he was really rude about it. He even blocked my search for Seatsbay on my profile. It's really disappointing to see such appalling service from a company that claims to care about customer satisfaction.

I received an email from Joe Davies (FC) on March 24, 2020 at 17:19:43 SAST. He said that they are willing to refund me 30% of the total amount I paid to my bank account as an act of goodwill. However, in order to get the refund, I have to confirm that I won't have any further claims towards the company and won't use any legal or social media platforms such as review sites, Facebook, Twitter, etc. against www.seatsbay.com. Once I confirm this, I will receive further notification that a refund has been issued back to my bank account.

I'm really disappointed with the way Seatsbay has handled this situation. It's clear that they only care about making money and not about their customers. I would not recommend using their services to anyone.