Seattle Coffee Direct review: Rip off! 683

In September I ordered some tea from Seattle Coffee Direct. I got my sample of the tea. I tryed it and I couldn't drink it. I call Coffee Direct and told them that I did not want the tea. They said okay that they would take care of it. I got two more bags of tea after that and I returned it. Then on September 21st. $39.76 was taken out of my account. I kelp calling the numbers I had for the Coffee Company, once I talked to some one and explanied to them that they were not suppose to be taking money from my account. Again they said they would take care of it. I waited till November 27th, 2009 to call them again. On November 27, 2009 they took $79.00 from my account and on December 2, 2009 they took another $79.00 from my account for a total of $237.52 they took from me.I have called and called but get NO one on the phone. The last time I talked to they they said it would take two billing cycles for me to get my money. I am a widow and I live on Social Security. I am so hurt by this. What can I do?I have my bank statements as proof!

I received 2 shipments that I didn't order for $79 each in Nov & Dec 09. A check was to be cut to reimburse me on 1/22/10. Still havent received the check and now..."due to technical difficulties" my call won't go thru...

My Bank Debit card was hit several times in the amount of $234.77 in charges
and they we're only given permission to bill me for $2.20 to try a sample of there
coffee-which I never received...I am a Disabled War Vet who served 14 years for
my country and I can't afford to throw money away! I was told I would be paid
back no later than Nov. 08, 2009...and my bank checked thru Christmas and I
still have not been paid back, I have received NO COFFEE and I want to let you all
know...I have bank statements to prove It. I am very upset and would like names
and addresses of those at fault if I don't get my money back!

My Bank Debit card was charged without my permission for $234.77,
this is fraud and I would like My money back...I was promised by the
Seattle Coffee company to be repaid In Nov. 2009, Never happened.
Do I need to Lawyer-Up or am I going to be paid Back? I'm not
talking small claims, I am a Federal Man, I'm talking They pay me
or Do Federal Time!

I have been trying and the phones have been with just a message and disconnects. I am trying to dispute charges with credit card company. If you go to their website, they are basically shut down. All you can do is submit this form and when you do, it tells you it will be like 30-45 days for refund. well my credit card was cancelled so I want to know how to get my refund..

This company should be closed down, fined and made to repay double the amount to all of the people that they illegally charged their cards like myself. I have been trying to get my 79.00 back since November, the last contact I had with them I was told they would send me a check because they were having problems crediting people's cards. so the old addage "checks in the mail" comes into play. I have yet to receive my check!

I was sent two shipments of coffee back to back, totalling 79.40.(10/6/09) Called and was told to return them and I would receive refund. Called a second time. Called a third time, spoke to Lanette, and Miss Simmons (12/14/09) Was told the same thing. Called today (2/12/09) got "network error repeatedly". Went to company web site and registered for refund. Did a web search and found the complaints on your site.

Robert Theriaque
8080 Powderbrook Ln.
Springfield, VA 22153
rtheriaq@gmail.com
[protected]

We had the same scenario, and apparently, their website now redirects you to: http://www.peel.com/refund.php?ecom=coffee

It is a form that is supposedly if you want to request a refund...states:

"If you would like to request a refund, please fill out the form below and it will be reviewed in the order it is received. "

Wow! I'm not sure I want to fill that out, as they may do more harm to me!

I've lost about $160, and we too were too late in filing a credit card complaint. We're out the money. Hosed!

Class Action...let's go!
Dave

I can not believe this company is still in business. I have 5 charges of $38.95 each that I have been trying to get credit for. This has been going on for 7 months now. And now the credit card company says they cant help. I am at wits end.

good luck...they have told me that 5 times since last August.

I was scammed and still have not received my refund of $79.00 that Seattle Direct took from my account three months after my subscription was cancelled and it is going on 4 months since I was told it was a computer error and I would be refunded my money..Now I keep being told I will get my money if not refunded to my account then by paper check...this is a lie it has been over the 7 days it has been three weeks since that promise...I want my money..If I don't get it I will take out an add against this business and notify the media of what a scam this company is I am sure there are others out there that need protection again this company and ones like it.

I spoke 3 times with a rep. They told me I would receive a refund for an unauthorized debit from my account. That was in Jan. I have tried calling again, but phone is obviously disconnected. They owe me $79 and are not paying up.

I am still waiting for a refund from this company, I called today and due to network problems I cannot even get through to a representative! Really! Last time I spoke with someone the rep told me good luck getting a refund they still have people from last year who have not been credited yet. She said to try my credit card company to reverse the charges that may be the only way to get a refund!

Really!

Absolutely unbelievable!

They took money from my debit account without authorization. I finally got a hold of someone and was told 30-60 days for a refund. I now can not get anyone to answer the phone, and I have not recieved my money.

I also ordered coffee from Seattle coffee direct in Nov 08 and promptly cancelled the membership, a year later 11/27/08 I received unsolicited box of coffee and my bank account was charged $79.00, I called the company and after several tries finely got a hold of someone who sent me an e-mail stating, that a refund would be back in my account within 1-2 business cycles. it has been 3 business cycles and no refund. I called the number listed in the e-mail (1-888-cafe) and apparently the number has been disconnected. I have since talked to FTC, Montana's General Attorneys office, and will be reporting it to Better business bureau. Has anyone here gotten any response from this company?
Vally Rohde

I got 2bags of coffee for2.99 and wound up being charged79.00-twice!I got cancellation e-mail oct 26 2009 with a promise of a refund (I returned the coffee) within 30 days it is now Feb. 27 with countless promises of refund soon, now the tel # just stays busy their website is gone. this is blatant theft, What do you do?

they are STILL ripping people off-I returned product in Jan 2010 and they still dont answer the phone or credit back the money-even though they have had the product returned! No one seems to know where these people are or who they are or where to find them to stop them! SOMEONE has to know SOMETHING!

I was also ripped off for a totalof 219.75. Always saying we will refund with no results. I did not ask for all this coffee every two days. I only want to packages and cups. I have sent it all back. No coffee and no money. I want to go to the prosecuting attorney for the state they deal in. What crooks.

WHAT A RIPOFF! My credit card was billed TWICE for $79.00 for 2 unauthorized purchases of Seattle Coffee Direct (packages contained one 12 oz bag of "gourmet house blend" coffee and a travel mug). THAT IS WAY TOO MUCH $$$ FOR ANY COFFEE. I attempted to return the packages and one has been returned to me. This happened in late November and early December 2009. Return was attempted early January. My bank says it's too late to dispute the charges. Of course no one has ever answered a phone at Seattle Coffee Direct - there ids only a machine saying the call di not go through - try again later.

I did finally get my money back after filing a complaint at the IC3 website as well as the BBB. The BBB contacted Seattle Coffee Direct and had my refund for me in less than a week!

File a complaint at this website if you dont recieve your refund when you should have!

http://www.bbb.org/us/consumers/

Thank you BBB !

The reason calls won't go thru is because the numbers are either disconnected or give some stupid message about leaving your information and they will send your refund. It doesn't work. I've tried it several times and finally filed a complaint with the BBB. When the BBB responded to me, they were unable to contact anyone from the company, so I'm just considering my $38 a lesson to check any future companies out on the BBB before ordering.

I also have been dealing with this company for almost a year now with charges to my account of well over $350.00, I immediately sent back all of the coffee that i hadn't opened and called to tell them that it was in the mail and i wanted to cancel all other shipments and receive a refund for a the coffee that was returned. I got the same response of it taking 10-14 business days to receive and process the returned coffee but that i would receive my money back. I continued to call every 2 weeks to find out the status of my refund and never could talk to anyone. I left messages and never got a call back and then just recently the number that i had been calling was disconnected. I am so glad that i found this web site and am not alone in this. I fully intend to get ahold of my lawyer and get this crap straightened out. I also agree with a previous comment that i read that this company should be shut down and that i will probably never purchase anything online again.
Kelly, MN

Same thing happened to us until we submited a complain to the BBB and told our bank.
Everyone, please close or switch your check or cc accounts as soon as problem's solved cause they tend to charge you again unexpectedly!

the bank helped us, waived those fees and they were able to get their $$ back from SCD

I cancelled my subscription with Seattle Coffee Direct because I was recieving more than one shipment a month and then a few months later I was chared $79.00 for nothing. I called them the first week of December to get my money refunded and here it is 3 months later and I still don't have my money back. The number that I was supposed to call to check the status of my refund is no longer in service. Stay away from this company!

I was in a similar situation - ended up changing my bank card - when you do that, they will not be able to charge you any more - this is the only way to stop them from STEALING money from people. I have tried to dispute the charges with my bank to no avail. There should also be a way of reporting them and having the law authorities to take care of people like this.

I was ripped off also! I participated in the $5 Coffee deal and I was charged $25. I called to cancel the order the NEXT day and I was told that the order was ALREADY shipped and I would have to put "Return to Sender" on the box when it arrives; after this I would receive a credit. I called numerous times spoke to numerous ppl, some said they received and others said they didn't. I was charged ANOTHER $39.70 after I returned the coffee! I called to dispute this with a "Supervisor" and she told me it was part of the "contract". I NEVER signed a contract and the website NEVER said that you would be billed anything extra. In any event, I canceled the order in the same week! After arguing, they decided to give me a refund for the $64.70. Everytime I called they said its being refunded within the week. This happened back in September of 2009 and I'm STILL waiting for a refund! Now the phone numbers I had for them have been disconnected. I canceled my card, but I'm having a hard time getting my money back with my bank because its been over 90 days. This is WRONG on so many levels! I can't believe I fell victim to a SCAM!

i kept getting orders and there is a total of 160.00 on my visa. Even after the merchandise was returned. now the phone number is disconnected and visa will not remove the charges.

Seattle Coffee only got me for $75 and every time I talk to them they tell me they are crediting my credit card with the $75.00. They also told me to send two shipments back to them in order to receive a refund, so I didn't even get to drink the poor quality of stale coffee. Six months later they said they were having trouble with refunding accounts direct and they would send me a check. It has now been a year since they told me they would refund the money to me, I can't even get a hold of them now.
I canceled my membership with Gevalia Coffee at the same time and had no problems. Gevalia sent me some really good coffee, but the coffee from Seattle Coffee was fair to poor.
If a company is going to make claims and promises they should be held them. I had no idea there were so many complaints. I wish we could do something about all these dishonest practices.
Nobody should mess with a persons coffee, there should be a law against it somewhere in the constitution.

I bought a sample for seattle coffee direct and then received four more shipments from the totaling the amount of $ 155.80. The surprised i received was that i returned all the shipments back to them and didn't get any money back. Here I live on a fixed income and needed the money to pay my bills with it. Now i find out that they are out of business!

i was billed 45 dollars for damn near six months and kept getting the same coffee flavors, i tried three times a month for five months to cancel and they never answered...i'm extremely pissed..and now again i can't get ahold of them

i ordered a package with seattle coffee direct which consisted of two travel mugs, two coffee mugs and a bag of their coffee which was all available for $20 online. soon after ordering this, i noticed on my credit card statement that every month, sometime two or three times, i was being charged almost $40 each time for a coffee membership that i did not sign up for. i had this charge on one credit card bill four times! i called and demanded an explanation and a refund immediately. i had been sent bags of coffee, which i sent back to the company. i have yet to get a refund for the total amount of what was charged and when i looked on my credit card statement and called the numbers listed, the numbers are all disconnected so i can't even speak to someone to rectify this issue.

I was charged $79.00 for items I did not receive from this company.
I called talked with "Tameka" was told there had been a computer problem and I would get a refund. That was in Dec. /09 - in 2010 still have not received refund. (Had complaint conf. #276236)
Thanks

I have previously submitted a complaint, but have not been getting any resonses? Do you have my complaint registered?

Just trying to get some responses to my previously submitted complaints?

Refund Confirmation
...
From:
"CustomerService@seattlecoffeedirect.com"
...
View Contact
To: Not displayed for security reasons
Dear Cindy Dool, Seattle Coffee Direct greatly appreciates your business. You have been issued a refund in the amount of 233.70$ This will go back on to the card with which the initial order was placed, and should reflect in your account within the next 30-60 business days. Please do not reply to this email. If you have any questions please feel free to contact us at: 888-217-CAFE. Your confirmation number is: 233114.

I am still waiting on my refund. Any recommendations?

In addition, I called the company many times and have received conformation numbers on the credits I was to receive by managers. To date I have not received these credits. I had to cancel my credit card because of this company although my bank will still process the credit. I have moved in the last two months. I wonder how much money they have made on the consume with this scam. They guarantee customer satisfaction, but give e-tailing companies a bad name.

I too have been a victim of Seattle Coffee Direct charging my account twice! I "refused" both shipments. The post office gave me a tracking number(s). I have not heard a word or seen a refund. If you go to their website, it states "no longer taking orders at this site". If you hit contact us, a box comes up with refund information. It states 30 -45 days to receive a refund.
Let see if I get any money back.
**Check your statement monthly.

i sent back the coffee that i didnt want they said that i would get a refund of 150.00 its been a year still no refund what can i do about this ? sdckmc@cox.net

this is the same thing that happend to me im still waiting for my refund