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I'm writing about the Select Comfort Sleep Number bed. We've had ours for 4 years. We wanted to replace just the pillowtop (top piece that zips off). However, we were told by customer service that we can't buy just the top part, that we have to buy the entire shell and pillowtop with a cost of approximately $700! This is ridiculous. I have talked to Customer Service several time and even asked for a supervisor and still no break in price. I think their customer service is terrible. They just want to rip people off!
The complaint has been investigated and resolved to the customer’s satisfaction.
The mattress is sewn as one piece. I actually have attempted to zip the top cover onto the bottom of several mattresses when I worked for that company. I haven't worked for them in several years. I can honestly say that it is darn near impossible to put two pieces of bed together that were not sewn together at the factory. People need to realize that with a traditional bed, you would never have the opportunity to replace any part of it, so when one thing wears out, you have to get a whole new bed. That said, I worked for the company when the 20 yr warranty was not prorated. I think that it's a shame they have gone to proration but just about every company does. The bed is comfortable if you buy the right one to start with and maintain it. We have had 3 in our family since 1999 and have had almost no issues with any of them. I would recommend buying a piece of quality memory foam if you have a Select Comfort without it and put the foam directly on top of everything, then zip top cover on. It will look odd, but it is more comfortable for us.
I could have written the "complaint." My bed is appx 4 yrs old as well and the pillow top is coming apart in several places (you can see the batting material). I thought I would get a quote for a couple of hundred dollars (and would've swallowed hard at that but would've purchased it), but instead it was quoted $641.95 plus tax and shipping. When I replied that I thought it was a crazy amount, within 24 hrs I got a one-time offer of $481.70 plus tax and shipping. My god, people, I still have (and use) the Italian mattresses I bought for my twins when they were about 7...they slept on them for 14 years with NO material degradation. Let me also add that I am not a large person. At just under 5'2" and appx 120 lbs, I certainly cannot be THAT much of a strain on this VERY EXPENSIVE bedding.
To the comment that with a traditional bed one would have to replace the whole thing upon degradation of one part...well, with the cost of the REPLACEMENT of something SO minor on the Select Number bed, one could actually buy a new mattress and box spring (on sale). AND that these mattresses boxes are made purposefully so defective parts alone cannot be easily replaced reflect upon the company's greed and WASTEFULNESS! Why on earth would you want to send to a landfill an ENTIRE mattress box when in actuality it is only the cover that is "garbage." Select Number has a money-making, anti-green racket business philosophy (in my opinion).
I work for a company that makes replacement pillow tops for Select Comfort beds. I am the one who sews them and they fit like a glove. They are $225 with free shipping. It takes specialized mattress factory equipment for the zippers to line up to Select Comfort's unique offset zipper, and we have perfected it. You can talk to someone about your situation and I know that they can custom make anything to solve your problem. The company is Magic Sleeper, and their website is magicsleeper.net.
I'm gonna check out magicsleeper.net
My problem has been on the bottom of the Select Comfort mattress encasement. The under side is not really a "fabric", it's more like pellon interfacing! Ours is disintegrating (starting after year 5) causing the side supports to bulge out. I have tried sewing it back together but it just splits somewhere else. Instead of the high dollar replacement case I am ordering a generic zippered mattress encasement to fit for $50! I definitely won't be buying another Sleep Number bed!