Shaw Communications
Reviews and Complaints

June 27, 2022 at 3:30 PM

This company has the worst online support I have ever encountered. I phoned because our TV upstairs has sound and a frozen picture. I had checked the connections before calling. I waited for 40 minutes before getting a technician who argued with me about the tv screen being black. I stated several times it was not black. It was frozen. She told me that it must be black because I had said so. I did not say this. I told her so. She told me not to argue with her. She told me to replace the coaxial cable. I don’t have another cable to replace it with. She acted like I was stupid because I didn’t know what kind of cable it was and kept telling me to try another cable. I told her I couldn’t because I didn’t have one. She told me to stop arguing with her. I hung up as we were getting nowhere. This company sucks. They provide no support and overcharge for their service. We have had enough of their crappy service and rude tech assistants. i just want my reception fixed. Shaw needs to stop being so cheap and provide enough technicians so that customers don’t have to wait 40 minutes. They also need to have technicians available to come and help people fix the problem. I am sure I am not the only person who doesn’t know what kind of cable I have and don’t have the technical skills to fix my reception. I didn’t realize that this was a requirement for their overpriced tv service.

Shaw has been misleading customers claiming they deliver Fiber+ when their delivery method is still the outdated asymetrical peer-2-peer coax. If they upgraded the backbone to fiber this does not qualify the home coax connection as fiber.

Shaw is such a scam. A sales rep called me and offered me 750 mbps net for 5 dollars more than I was paying for 500 mbps. I upgraded my internet package and now I receive slower speeds than before on wifi. I have spoken to customer care and they have also sent technicians home to check. They say nothing can be done to increase speeds.

Shaw just fooled me to paying more money. Pathetic service.

I have been dealing with this for a few years now I had cable internet and phone with them I paid my bill every month and over time I noticed that my bill was always higher than usual so I called them and They tried to tell me that vi was always on my bill and I'm like no lm not I'm on time so l paid what I could then I looked at my bills and they were billing me 2 months in advance so I confronted them and they said no as I said yes you guys are so like okay fine I give them a payment of $230 and then the day I gave them the money they disconnected me so I called them and asked them why they disconnected me they said I didn't give them enough money so I asked them for my money back I argued with them for 2 days for my money back they were going to charge me $1,000 to get my money back and they did so I bought my equipment back to Shaw I could own place here in Winnipeg Manitoba and after returning everything I owe $11 and $0.25 but I still have collections harassing me stating that I owe 800 $12 but which I was told I only owed the $11 because I bought back the equipment so how can I fix this please contact me as soon as possible

on march 22 at 00:18 h, i received an email in my spam box from the 'irs' , (u.s. tax service) for those who don't know about tax settlement for 2022. obviously, there can't be a tax settlement for 2022 cause the 2022 is not over yet! the scammer who sent me that email ...[protected]@shawbiz.ca

on march 22 at 15:04, i received an email in my spam box from 'chris", an astrology guy who predicts me a great futur for 2022. once again, sent me by...[protected]@shawbiz.ca

on march 21 at 18:32, i got an email in my spam box from 'luckycreekcasino' for a vip treatment and asking me for personal info like the 2 scams mentioned above, once again sent by...[protected]@shawbiz.ca

now the question is...is shaw gonna do something about this scammer using their system like..blocking/deleting him or nothing at all?

I was trying to cancel my network channels, CBC, CTV, Global, CNN, etc, and was told I couldn't do it. My wife and I are both retired, so we have very limited income. I can't afford to pay the monthly cable bill any more. There are too many channels, and the prices are exhorbitant. We have so many kids channels as well that we never use.

In addition, I do not want to support CBC, CTV, Global, CNN, etc due to their dis-honesty, fear mongering and lying. They do not represent the Canadian people, just the corrupt government.

I tripped on a shaw cable line in the back alley next to my garbage can while I was bringing a bag of garbage out. I jarred my left shoulder during the fall and hurt it pretty good. I turned around and just set that bag of garbage behind the other city bins next to the garage as I hurt and just wanted to go back in. I called Shaw and told them what had happened and they said they couldn't get anyone to come out until Sunday between 3-5. He came before then when I was not home. Then the tech called me to tell me that he was here. We had a discussion about him leaving some of the wire there, as it was nice day and could have been removed. The tech then told me that they can absolutely just leave lines lying whereever they want as it is city property. City tells me a different story. After the tech leaves I get a text for a survey. I fill it out as unsatisfied. Someone else now calls me and I talk to him about the issue. He tells me the same thing about the lines. Not one person, from start to finish even asked how I was. They didn't care that I had to take 4 shifts off, pay for medication and doctors note. They never once asked me if there was anything I needed. So how am I supposed to get reimburrsed for shifts missed? where do I submit a claim? or do I just need to hire a lawyer? I still need to make a complete list of losses for this week. This was not my fault, this was not my doing. It is not the cities doing either, how are they supposed to know what is active or not? Please have someone call me about how to put in a claim. I am still waiting on a call back from Teri Dousselaere who is contact line assignments?

On Dec. 4th I sent you a deposit of 150$ to start shaw direct tv sevices. After I paid the deposit I was informed I would be paid a visit by a tech on Christmas eve. I cancelled my service appointment and asked for my money to be sent back. I was told it would be sent back within 4 business days. I have been called at home on my cell on three occasions by an employee named Andrew. Employee number 42D. He took my money and has been borderline harassing me ever since then. I would like to know where my 150.00$ is. And why your employees can get away with disconnecting calls to customers and not call then back. How an employee with a grudge can harass a potential customer, by calling me directly and not doing anything they said they would do. You lost over 700$ a year I was willing to pay you for tv services, because of Andrew.

Called Shaw Customer Service Centre at [protected] today, December 10/2021 and have been disconnected 4 times !
Was asked politely how I could be help then was put on hold and then after a few moments the line went dead.
I found that highly disrespectful. As one of your own CSRs suggested that herself ; however cut me off, too.
Do your CSRs have time allotted to answer the question? And then disconnect the line ? Or why has that happened ?
I have never felt more humiliated as we have been the Shaw customers for over 30 years.
We pay close to $200 a month and that is the service you offer ?
And more than that each time I've been told you don't provide help with my request and yet not that long ago, one of your CSRs helped me with that.
I was never given the chance to speak to the supervisor as I got disconnected again.
I'm sad to say, No more future contracts with Shaw, once this one expires next June.

I moved into my new place Nov. 14/21. Nov. 15/21 service man arrived, appt. to be in am, he arrived nearer to three.

I was told I couldn't have the modem installed where I wanted it, as he said it was easier to put it where he wanted it. Despite several requests to put it closer to outlet as opposed to both modems on my desk, he continued to do it his way. I asked about the intercom, he told me it wasn't his job.

Called today to book appt re: intercom. I spent the better part of an hour trying to make an appointment for a service call. The first rep kept me on hold the first time for 17 minutes, came back and said she was waiting to do something on her end and put me on hold again, came back again and I said can't you make an appt for me and do your side without me on the phone. On hold again, then hung up on. The second call I again had to recite all identifying info and request an appt. Also wanted to speak to the manager about the incompetency of the first rep. Kept on hold several times. After third hold, I got angry and told her all I wanted was my effin service that I pay for. She hung up on me. I get it. I lost my temper and shouldn't have said that, but they drive you to insanity with the complete and utter lack of common sense or customer service.

Waiting 9 weeks for refund on pvr heard 5 different storys to wrong address to already been payed my name is Richard account number [protected]

Tues Nov 16 2021 at 330 pm around I got a call from one of your reps that when she called I asked what do you want and are you selling something, she went to staiting why are you being so rude and I said again what are you selling, she said back I am selling your [censored]in Mother you rude [censored] and I told her to [censored] off and I called shaw to call and complain about my call from a person I did not know where it came from other then the number and this lady told me that it came from your offices and now imagine my anger at the comment of selling my mother who has been dead for over 20 years and told Im a rude [censored] but to have a rep from SHAW call me at home 2 days straight yesterday I had a migrain and to day I get a cranky [censored] that insults me tells me she is selling my mother and calling me a rude [censored] and this is, ah [censored] it your company is a [censored]y crappy service with rude and compleetly computer run ethics and with woman [censored]es acting like this on your phones your biz is going to be nothing after starlink is up and running, you have to understand look at my [censored]in file and how long I have been a customer and to have this [censored] call me and talk to me like that with stupid anger and rude overtones and really she needs to be fired or beaten with a [censored]in stick just for the mouth she has, she has now brought me to the pont of me saying [censored] you shaw I get anymore calls like that and you guys will not only loose me as a customer but I will put those recordings of your sales people and others that I talk to on the computer and I bet with in a week I will brake 100.000thousand hits on youtube for sharing what Shaw cable means to there customers and how your people treat these customers as I record every call that comes in I have had this habbit since I have been at war with the WCB SGI and the crown corp of Canada for screwing with my medical records and telling lies about my health on records and in telephone calls and lying to SGI saying I could work when I knew they were lying just to save there proffit margin, so go ahead and think you got me but I have a mic, and a tape recorder the magnetic tapes work so much better then digital recorders as those get jammed by electrical band frankincense and a tape recording is right to tape so there is no jamming that, I founf this out from day one when I got me a digital recorder and found it could be jammed thats why I got a recorder player for tapes and I got WCB lying sgi lying the sask gov lying medical board of sask lying and all my hearing they said the recorder do not match any of my recorded tapes and thats why I always had 2 recorders at every meating one they would see and force me to shut off and the other one running and taping. so if you think for one second Im a push over your wrong,

I have been waiting for my wifi to work since 12 days as of today. I called shaw multiple times for the wire replacement as the tech informed me for the problem of wire in the building. I booked another appointment for the same after 2 days as they Did not follow up or expedite my issue. Another day same tech Ben came. He did nothing different compared to his first visit and went away saying he has another appointment and let us hanging on the drought of internet. We again called and booked 3rd appointment for Thursday 1-3 pm which was rescheduled without any reason to Friday 8-10am.
We eagerly kept waiting for the tech to arrive till 0945 November 12. We had to call tech support and had to wait in que for about 30 minutes when we were slapped with a response from opertor saying that the visit was canceled by the tech. No body informed us and the operator just kept saying to book another appointment after the weekend.
We tried to escalate the issue with the manager but they did not give us any satisfactory answers and told us they would call us back.
Similar issue with my neighbouring unit was resolved within 48 hours and we are being kept without essential support or satisfactory answers. I work from home for healthcare and it is critically impacting operations of the company I work for.

In short shaw support is [censored]ty and they dont care if you complain. Operators are not supportive, do not provide ticket or incident numbers, do not escalate, do not call back, the tech does not care if the task is hard they just keeping providing one after another excuse of resolving the main issue and dropping everything on either the customer or the manager

I would like to express my extreme frustrations with shaw direct. My husband logged on to his shaw direct account to add 1 channel to our package. Before being able to add this one channel, it prompted him to choose package. To him that meant choose the package that we have been paying for, for over 5 years. So he selected the price point package that we were currently paying. It them allowed him to add a channel. This was all done on Nov 8, 2021. Only to come across on Nov 10, that the channel we had added was not added as well as we are missing a bunch of channels we had been subscribed too for over 5 years. I spent 40 min on the phone with a Shaw representative on Nov 10 to be told sorry but you had a grandfathered in plan and we can no longer offer that plan. I explained that we did NOT change our plan, and that your site would not allow us to go any further until we selected a plan. Again told nope and wouldn't let me speak to supervisor. I called again today Nov 11 and again told the same as above, I was then able to speak to a supervisor to be told the same thing after 1.5hrs on the phone. Nothing we can do. She also mentioned if we had not changed the plan, then there would be more they could do for us. When I explained again that we did not intentionally change our plan, your site forced us to select a plan to add 1 channel at an additional cost, it was nope sorry, we can't restore your plan. What I do not understand and am super frustrated with is the fact that it NEVER once stated that we had to change our current plan to add one channel which we never got...and never once prompted "are you sure you want to change plans" That is very miss leading and now we are left without the plan that we had choose when we first signed up with shaw. We had this plan perfectly picked just for us, and now because of the misrepresentation on your shaw direct website we are left having a new plan with missing channels. So I am now reaching out to you in hopes that this complaints board can restore my original shaw direct package that we had on Nov 8. We are so disappointed and upset at the misrepresentation on the shaw app, that we now have some researching into other providers to do as we are extremely disappointed with the lack of customer service that was provided. The agent went thru the channels and told me what ones that are missing, she then would not add the ONE channel that I said I had and wanted. "it isn't available with your new package" Again, we never would have attempted to add a new channel if it meant we lost the package we had LOVED for over 5 years of service with you guys. But yet when I look online about adding the missing channel, it allows me to add it as a package which option was NOT provided to me while on the phone with the representative. So once again, I am pleading with you guys to restore my original package before my husband decides to change providers. 5 plus years of service with Shaw direct, 5 plus years of paying the same bill for the same package that we had custom to our household and children, 5 plus years of valued service only to not be valued in return when we call with an issue. Please respond with your solution to this regrettable situation. Look forward to hearing back with a solution to this incident

Christopher Taylor
Account number [protected]

Regards, his extremely disappointed wife
Tricia Taylor
[protected]
[protected]@hotmail.com

In 2017, I cancelled my internet service with SHAW CABLE and returned the equipment to their office.
They subsequently sent me a bill for the equipment, which I did not pay.
I attempted numerous times to contact them, requesting management to call me. I made several in person visits to their service center and requested managment to call me. In all cases, they did not contact me.
Instead, about 2018/03/01, SHAW Cable engaged collection agencies and placed collection notes with the credit bureau.

I have had 3 different appointments for install at my house for my father who just moved in. All 3 times is was stood up and no installer. The installer apparently does not want to come to my house. I have no idea why. He called me once and said his schedule was mixed up. I rescheduled for 2 days later and he didn't call or show up. I rescheduled for the 3rd time and I have no had my fill with Shaw. No one shows up... no one will help when I call in. They say they can't transfer me to the department that is responsible for install. Poorest company to deal with ever!

Shaws is the only place you could really shop at in Springfield Vt, A manager came up to me this morning while I was in line and said I was not allowed to have my service dog with me. I have a disease called Agoraphobia. I explained to her that she was a service dog and, and she could care less of what I was saying and told me that I was not allowed to bring her back in the store. She also said I was definitely not allowed to have her in my cart because they have to wash every part of the cart. I know this is a bunch of the BS. I've never seen them ever take any type of initiative to washing or spraying those cards off even with them whole Covid pandemic happening. I've seen many other people with service dogs in their carriage mostly older people so I couldn't say if they were service dogs it's not my right to ask but I feel like she zeroed in on me. Because of your Unprofessional manager, My Anxiety skyrocket I was unable to drive once I got to my vehicle.

I have been a customer of Shaw Direct since the late 1990s. Over that period I have had technicians to my cabin on the lake to install, and move the satellite dish to improve service when the trees grow into the line of sight for the satellite.
Over the past year my reception is now at the point where I can only get a handful of channels and even then, only if it is not raining or windy. Last year I spend over $1500. trying to improve the line of site by falling and removing tree limbs that might be in the way, however that did not help.
This year I have identified anther location where the line of sight seems to be clear of trees and booked an appointment to have my dish moved to this location. I travelled 4 hours from my home to be here to keep that appointment but no installation person showed up.
Previously, my neighbour, who lives in the same community, had a installation tech move his dish and that tech told him that he would not be out here ever again as he is paid by the job and it is too far out of town for him to be profitable. Given that remark I started "chatting" with Shaw online asking for some reassurance that the booked appointment would be honoured the day before the appt. and was assured that it would be.
The time and day came and went and no-one showed up. I spent several hours that day "chatting" with Shaw trying to resolve this issue and finally the agent told me it was because the address (which has never changed) was not the service address. I tried to explain that the address here has no mail service and is not in town and so has no postal code but that did not compute, so the address on my account now is not correct.
I have rebooked the appointment for Sept 13th and am not optimistic that this appt. will be honoured.
Can you please help me get my dish moved? My acct # is [protected] . If I can't get it moved I am going to have to cancel my service as the reception is not worth the monthly fee.
Thank you

I live in an R.V. park and basic cable is included with our rent. When I moved in 1 1/2 years ago beside the basic cable that the RV park paid for, I added more channels that an account [protected]) was opened in my name. Last Wednesday a Shaw employee showed up at my door and told me he has changing the old box for a new HD one. He exchanged the boxes and took the old smaller box that I had since I moved in. The next day, I noticed that I could access the basic channels but not the channels I had been paying for in my account. I called tech services and after an hour or so I was told that if I wanted the channels that I had ordered and been paying for I had to order another cable box that would be in my name. I questioned why since all had been fine when I had the old box and they had both the RV Park paid basic channels and the channels I had added and been paying for the last year and half. I was told that had been a mistake and I had to order my own cable box if I wanted the channels I had had. I told the Shaw person on the phone to cancel my account. Now I know it was only a $21.00 account but they all add up.

Brent Meredith