Shaw Communications
Reviews and Complaints

In May, booked cable/net hookup for new apt July 3..chap came, hooked up internet said cable fixed in 3 days..Now July 22 and still waiting..Now Shaw says 29th, after hours on hold and some guy half cross the country whom could not speak english or spell.
I expect better .

The current bill is $714.36, I found Shaw reported to credit bureaus on collection of $1023 which is incorrect, other than that I never receive any formal notice from Shaw or collection company contacted with me. I tried to settle the dispute though online chat asking for deferral or payment option because I lost most of income due to the pandemic and I am on CRB, I also have children to support. The agent did not helpful at all just insist I need to pay the bill. I never want to be default on bill payment only the way Shaw handling the customer relation is rude and it was wrong.

I'm new with Shaw after switching from my unpleasant experience from Telus.trying to be as brief as possible will be difficult as the problems with Shaw were immediate and neverending.Getting my service installed was a nightmare.I had just moved into a new place that never had cable or internet installed.New home new Landlord new service.Shaw sends an inexperienced tech for the install who not only was unable to complete the install, managed to damage service to the entire household.Now the new LL his wife kids and other occupants in another suite are all ticked at me.fo the next two days I'm receiving texts from my LL .He informs me I can't have installation done unless he is present.In the meantime there is no follow up with Shaw. No apology.so I have to keep calling no one can offer a solution i was treated like I was the problem.so eventually I reached someone who set things up with an able bodied tech who got the job done.yay .now get working on my mobile issue.my mobile doesn't barely work in my basement suite.so I'm calling calling trying all the suggestions new sim nothing helps.so now it looks like I need a new phone because my phone that formerly with Telus worked ok, will not work with Shaw.so I look into a new phone my credit limit is maxed already but upon inquiry at a local retailer after two trips over an hour long wait.i discover someone prior to a credit check deliberately disapproved me for a device regardless of a credit and no overrides for me.check.this was after I was instructed the only way to resolve ny problem was to attend a retail outlet.so now I have no mobile phone it won't work at all.im angry as @#$%& Shaw thinks I'm [protected]@$$ h013.i wouldn't be angry if these idiots realized they are the source of my frustration.no solutions just an attitude like what do you expect me to do about it.can you call back can't you see I'm busy.ive been ignored rang around the switchboard hung up on lied to.all of this happening whilst I had paid in advance and before receiving any service they even took $50 for installation.Right now online Shaw is offering free installation.

Hi,
My Name is James Oluwafemi from 13 A Havelock Avenue, Winnipeg, Canada, MB R2M 1H1, Phone number [protected]; Account Number [protected].
On May 3rd at about 435pm, I called the customer service of Shaw and requested for a Model that would contained more than 3 USBs so that I can connect my office computer using cable but was told that it would not be possible due to the type of Model that am using that can only contain only 2 USB. However, the woman I spoke with offered to rent a USB that is $15 monthly to me but I refused.
Surprisingly, when I got my bill on May 11th, I discovered it was in excess and higher than normal. I called and discussed this issue but was told I requested for additional channel which I never did. I had called over and over but the customer services stated that I was not telling the truth and that it was me that added it. That it was not noted down that I called and discussed anything about internet connection. I explained that I do not have the option of being able to add any channel but would have to call in but they never believe me. I did call and when I asked them to investigate, I was told nothing can be done and that I need to pay the extra charges. I told them that after my call email was sent to me and I have the email dated May 3, 2021 at 6:35pm but they did not believe me. I spoke to Samira ID #WE2B and Patrice ID #WD2X and after spending 59mins and 30mins respectively, they stood their ground that I need to pay for the service I never requested for or use. I have to pay for their error. This is not fair. Yes the money may not be much but if we look into this critically that means they might have been billing others wrongly and people might have been paying for services they do not enjoy. I requested for their supervisor to escalate this case but they never gave me their supervisor's number or email. This is very wrong and I want you to use your good offices to look into this. I can be reached on [protected]; [protected]@gmail.com Thanks.

Driver with big blue shaw company van 120++ zigzag /tail gating ...

Show finger ...

Customer service or supervisor wrap up to protect their beer body

run the business like maffia system, why driver don't care to be reported !

i would never use shaw because it could be my family on this road or urs !

After many many years of service from Shaw I have left there system. the told me I had, high speed internet (one agent even confirmed it was fiberoptic), which turns out it was not, current not in our service area. I found out just how much drop out I was getting when I started to work from home during the Pandemic.
The cell phone service I set up with them was even worse and finally there tec support person admitted it would take up to a year to get the towers in to supporting my cell phone service.
I moved all my services to another company and now SHAW advises that I made a verbal agreement with them January 04, 2021 and they want $420.00 for breaking contract fee. I have asked for a copy of the tape which should then be the binding contract if this is how they are saying i owe them and it is a contractual obligation and they are refusing to provide this to me.

We have a trailer we have Shaw at trailer it was to be put on seasonal hold for oct 31 st last years I'll April this year ..they now have be in collections for 190.00 I have gatestone phoning me everyday ...how can I be in owing when I'm not there park closes oct 31 ..I tried phoning never get anyone I have been doing it online chat and they don't care just pay the bill is all they say...you think with covid they have some relief staff or someone who actually cares ..I asked the guy if I went to my trailer is it on and he said no ..lol..so then I asked how can you bill me ..just disgusting service ..I cannt get transferred over to management in chat as account is supposedly suspended so it's just a vicious circle

Cheryl chapman

Shaw has made it impossible to cancel our account, despite calling and messaging multiple times since January, they continue to try and charge us a monthly fee. I & my wife have called several times; I have emailed a dozen times; I have used the chat message function. They have been made aware that we want the account cancelled but have done nothing about it & continue to bill us.
Account # [protected]
Jason Horsley
email [protected]@gmail.com

My Dad simply needs a return label so he can return a modem. After 45 min of chatting with Harman he told me since I wasn't on the account he couldn't help me and said " I want to let you know that as your name is not on the account. I would suggest you to chat back with us with the account holder and we will be able to help you.". I told him my Dad is right here he still refused to help and ended the chat. I can provide you with the entire chat so you can see for yourself how unhelpful he was. Albeit he was polite but useless.

I look forward to hearing from you and can be reached at [protected]@shaw.ca

I've literally called 3 times myself and 2 times my father also had called. Got through once out of 5 times. I had been on hold for 27 mins and actually heard representatives speaking and shuffling around what sounded like papers etc.. heard them pick the phone up and placing it back day 8 mins later doing the same but instead of speaking to me they hung up.

Phoned because I was having issues with my new equipment that I had to install because they do not provide that service anymore. Waited on hold for over 25 min after I got the call back from THEM. Was told I was lying about disconnecting my equipment when they asked then was @ disconnected " and not a call back. I have been a customer for over 20 years and this is the thanks I get. I have maybe had 2 people that work for the company give good service. I honestly get so upset that companies like this get away with this kink of treatment. Shame on you Shaw!

Shaw is continually charging me for a business account that which the contract expired in 2019 August. I have paid it s required and yet I still get charged showing a 3 month past due balance. I no longer have a business account and Shaw confirmed this in September 2020. I am sure that this is negatively reporting to my credit bureau. Several calls made as well, getting nowhere.

I don't have internet since December 20.
I called you numerous times, I talked with 5 of your tech people asking to send a technician to fix the problem. They change the schedule every time. Now they said they will come on January 6th.
I need the internet for work; I missed already three days of work and looks like Monday I will not be able to work again!
Please let me know what is going on with your service!

FLASH Services Canada (ACN):
FLASH Services account number: [protected]
Case Number with ACN Canada: 9775964
December 8th/20 - Tuesday - No Internet Service since this date. New modem plugged in on Thursday, December 10th. No connection since Thursday, December 10th, and no explanation from SHAW to FLASH technical support team as to why they are taking so long to register and activation the MAC address/serial number of the new modem.

SHAW only allows email communication between FLASH Services Canada and SHAW third party department. When the weekend arrives, SHAW does not respond to any of FLASH tech support agents until the Monday or Tuesday the following week. Apparently, the contract between SHAW and ACN, states that SHAW must communicate via email within 24-48 hours, but they have not done this. They communicated back on Tuesday, December 15th, but stated only that they were working on the case, and no further updates.

It is not fair for the customer to wait this long to get their new modem activated. It does not make sense as to why SHAW only allows email communication between FLASH Services Canada versus having a dedicated phone number for FLASH tech support to reach them on or live chat service or even a text messaging service between SHAW 3rd party activation department and FLASH services Canada.

I believe a live chat service or dedicated phone line between FLASH tech support and SHAW 3rd party activation would be a fair and more efficient way to communicate between both companies. The delay in service is leading to extreme frustration and backlog between the two companies. It is causing customer grief and stress. The internet doesn't just stop when Friday comes around, and consumers need working services in a timely manner. Our agents are left in the dust, therefore FLASH customers are also left in the dust. SHAW is not providing a reasonable time frame or method to have a quicker resolution of these issues. Activation of a modem takes a few minutes over a quick phone call.

Desirable Resolution: efficient communication method between SHAW and FLASH Services Canada. Renegotiation of the terms of the agreement. A possible solution could be a dedicated phone number for our technical support team to call to reach SHAW tech support only when needed (Ex: activation of a new modem, modem swap request/activation of the new modem, possible technician visit if needed).

These idiots seem to have removed some of the channels my mother is subscribed to in her old folks home.
It is [censored]ING impossible to get any of the Shaw idiots on the phone in less than an hour.
Today the retards called me up to put me on hold for an hour.

I've talked to six different Shaw reps either on the phone or though chat and every one of the idiots tells me a different story.

Bonsoir,
Depuis 1999 je suis cliente chez Shaw. Cette après-midi, j'ai voulu avoir un
rabais fidélité sur mon abonnement. J'ai obtenu seulement $10.00 pour 2 ans de réduction alors que les 2 années précédentes j'avais $17.00 de rabais et c'est sans compter les augmentations que l'on nous envoie à tous les ans. C'est dire que le rabais ne paraît plus.
J'ai le forfait moyen et j'ai toujours payé mes comptes à la date prévue. Il me semble que j'aurais le pouvoir de négocier un rabais plus substantiel que celui que Jessica S7P2 m'a offert. Tous les autres câblodistributeurs, il y a toujours moyen de négocier le prix à la baisse.
On est des aînés et c'est le seul moyen de divertissement que nous avons. On ne peux plus sortir à cause de la pandémie. Et on ne voit plus personne aussi.
J'espère que le problème va se régler à ma satisfaction.

From the very beginning, 3 months ago, the tv service has not worked properly: about half the channels return an error message. My wife and I have spent an enormous amount of time on the phone and with chat trying to resolve the problem. The Shaw tech support people acknowledge there is a problem. It has been escalated. 5 times now there has been a promise that someone will call back. Nobody has ever called back. The problem persists as it has for 3 months. And we keep paying for service that we are not receiving. I would like the problem fixed. After 3 months of patches, it is time to start over and completely re-install the system. And, I would like a rebate for the 3 months paid for but without getting service.

Have had Shaw & Shaw Direct for 30 years but I have had to call today 11/30/2020 twice in the last week about my receiver not working, the person I spoke to the second time was the most difficult under educated on Shaw protocol of why there are certain charges to the customer. She was angry and made me feel terrible that I was ready to stop my account with Shaw Direct. I do hope Shaw Direct doesn't start losing customers due to the people they are hiring to speak to their customers.
Thank You