Shea Shea Bakery
Reviews and Complaints

I had a less than desirable experience with Shea Shea Bakery. I made an order way back in January and it's now the end of March, but still no sign of my shipment. I reached out to the company for an update, but they initially apologized and gave me an excuse, but still couldn't confirm whether my order has been shipped. Even worse, they stopped responding to my emails entirely.

I eventually had to take matters into my own hands and escalate the issue to PayPal, but even that didn't spur them into action. They claim that the pandemic is to blame for the delay, but I find this excuse hard to swallow. I've placed orders with plenty of other companies all over the world since the pandemic started, and I've never had to wait longer than a week to receive my orders.

I even placed an order that originated in Texas during their snowstorm and still managed to receive it, but nothing from Shea Shea Bakery. It's crazy to think that I can order wigs from China and receive them within a week, but can't seem to get my order from a company located right here in the USA. It all seems like a load of baloney to me.

Woaah, it's May of 2023 and I still can't believe Shea Shea Bakery hasn't learned from their past mistakes! You'd think that now that the pandemic is over, they'd be upping their game, but nope- they're still scamming their customers. It's such a bummer because I'm all about supporting Black-owned businesses, so this is highly disappointing.

So, I took a chance and placed an order with them on April 3rd, 2023 (my first time ordering from them, by the way), but now it's May 3rd and I STILL haven't received my package. I reached out to them via email and they gave me a tracking number, but when I checked it, it said "Ready to Ship: Pre-shipment info sent USPS awaits item." Ugh.

I sent them another email the following week, which was the week they promised my package would arrive, but I haven't heard back from them at all. Meanwhile, they're on social media, posting about their new renovations and promoting other businesses (which makes me think they've been using the money they scammed from people to fund their own ventures).

Honestly, I don't think anyone should do business with Shea Shea Bakery. They've scammed so many people and I wouldn't be surprised if they start asking for donations on GoFundMe again in the near future. Spread the word- let's make sure no one else falls for their tricks!

I was so excited to try out Shea Shea Bakery (sheamakery.com). I decided to order one of their vanilla cupcakes with Shea butter frosting on 2/17/19, which happened to be a Sunday. Time flew by and before I knew it, it was already 3/6/19. I realized I had yet to receive my order and decided to contact Shea Shea Bakery through their website.

Unfortunately, I didn't receive any response for a while. I followed up with additional messages, but my responses were limited. After weeks of waiting in the dark, I reached out to usps to see if there were any updates regarding my package. They informed me that they never received any packages from Shea Shea Bakery, even though Shea Shea Bakery assured me on their website that they had already shipped my order on 2/23.

Unsure of what to do next, I decided to contact Shea Shea Bakery again. They informed me that it was usps' mistake and that the package was probably lost. They offered to file a claim and even gave me the option of receiving a refund. I was grateful for their response, but it took a few days for them to follow up with me again.

Feeling frustrated by the lack of communication, I did some online research and found several claims that Shea Shea Bakery has done this to other customers, deleting their negative comments and ignoring their complaints. I found out that their fraud scheme is pretty common, and they're not the honest business they claim to be. It has been more than a month since my order, and I have not yet received any updates regarding my refund.

I definitely won't be purchasing anything from Shea Shea Bakery ever again. I purchased other items on the same day as my Shea Shea Bakery order, and they all arrived on time. This is a waste of money, time, and effort. Save yourself the potential headache and consider looking for other reputable businesses to purchase from instead.

I ordered from Shea Shea Bakery during their big sale that happened on March 19,2021. Who can resist a good sale? Everything was priced at just $5! At the time, they were facing a lot of financial troubles, but they still decided to do the sale. They even set up a GoFundMe asking for $100,000. Talk about nerve!

After placing my order, I waited patiently for it to arrive. The website said that it can take anywhere from 4-6 weeks to receive orders, so I didn't expect it to come immediately. However, after waiting for months, I started to get worried. I sent them multiple e-mails asking when my order was going to be shipped. Instead of addressing the issue, they kept making excuses.

They blamed everything under the sun for the delay. They mentioned COVID-19, which we've all been enduring for over a year now. They also stated that they lost a lot of staff members, which seemed very odd to me. I mean, they went from having 42 staff members to only 7? Lastly, they also blamed broken machinery and even said that USPS forgot to pick up packages from their warehouse. Oh, and someone on their team passed away, so that added to the delay too.

The worst part was that they stopped responding to my inquiries altogether. That's when I realized that something was very wrong. I finally filed a complaint with my bank to get my money back. I didn't want to take any chances with this shady company.

This company is a complete fraud, and they should be put out of business. They delete bad reviews on their Instagram page and don't allow customers to leave reviews on Facebook. However, the Better Business Bureau doesn't lie, and I have also come across negative reviews of this place online.

At the time of writing this review, it's already July 12,2021, and I haven't received any acknowledgment of my order or any updates regarding its status. I can only assume that they have zero intentions of fulfilling their end of the bargain. This is the worst online shopping experience I have ever had, and I would not recommend Shea Shea Bakery to anyone.

So, let me tell you about my experience with Shea Shea Bakery and their products. I was on the lookout for a new shea body butter, since my old one wasn't available anymore. That's how I stumbled upon their website (sheamakery.com). At first glance, I was really impressed by the variety of products they had to offer, especially since I could see that most of them received raving reviews.

However, one thing caught my attention: the website was out of stock on their shea body butter samples. I was disappointed, but I decided to send an email asking about when they would be back in stock. To my surprise, I received a reply saying that they weren't going to restock them anymore. I was confused and a bit frustrated by this, since it was one of the main reasons I even visited the site in the first place.

But then, the customer service representative gave me a discount code to use for my first purchase. I was hesitant, but I decided to order the full-sized shea body butter anyway. That was around 1 and a half months ago. It took a while for the product to arrive, and I started to think that something had gone wrong since it took so long. However, when I finally received my package, I was excited to try it out.

The scent of the product was divine, which I really appreciated. But when I applied the body butter on my skin after taking a shower, I was very disappointed with how it felt. Instead of moisturizing my skin, it just sat there like a grease layer. I didn't like the sensation on my body at all, and I felt sticky and uncomfortable. I tried my best to let it settle down, but it simply wouldn't sink into my skin. It made me feel "slimey" and I was worried it would ruin my clothes.

In the end, I had to wash it off and it left me feeling upset and bitter. The whole experience took too long and the product was ultimately unsatisfactory. It's really disappointing to spend money on something that ends up not working for you. All in all, Shea Shea Bakery didn't meet my expectations, and I wouldn't be recommending their products to anyone.

So, I had a really bad experience with Shea Shea Bakery. I was really excited to try their strawberry cheesecake body creme and Sunday brunch candle, so I ordered them on 2/27/21, but I didn't get them until 5/14/21! That's a really long time to wait for products that you're excited to try. When I finally got my order, I was really disappointed with the strawberry cheesecake scent. It didn't smell anything like strawberry's like the website said it would. It smelled more like watermelon kiwi, which was not what I had hoped for.

The candle, however, did smell really good. But I have to say, I think $25 for a candle that small is a bit too much. I think Shea Shea Bakery is really good at making everything look amazing, but the reality of it is that their products aren't worth the price.

I've been keeping an eye on this company for a while because they have some really cool marketing campaigns, but I have to say, I was really disappointed with my experience. They blamed everything on COVID, which I think is not cool. We've been living with this pandemic for over a year now, so there's no excuse for not being able to get orders out on time.

What I found even more frustrating was the fact that they asked loyal supporters and customers for a handout when they hadn't even fulfilled their current orders! That just seems really greedy to me. I don't think I'll ever order from Shea Shea Bakery again because their customer service is terrible, and their products are just not worth it. I emailed them about my order twice, but I only got one response back.

The worst part about this whole experience was how they treated unhappy customers. They deleted almost every bad review from their website! That's why so many people think they're a great company. It's really deceptive. In the end, I hope they close their doors for good!

So, let me tell you about my experience with Shea Shea Bakery. I made an online order for four (4) items on January 25th, 2023. I was so excited to get my hands on these delicious goodies, but unfortunately, I was left extremely disappointed.

You know, I almost forgot that I even placed an order because I never received a shipping confirmation. I waited and waited, and the days continued to tick by. On February 9th, I realized that almost two weeks had passed since I placed my order and still no shipping confirmation. So, I decided to shoot them an email and ask about my order.

But, you know what I got in response? Nothing. Not even a single word. I waited a few more days and decided to send another email on February 12th. But, yet again, I received no response. At this point, I was beyond frustrated and upset.

Finally, on February 14th, I received my shipping confirmation from Shea Shea Bakery. And let me tell you, I was not impressed. They didn't even apologize or explain the reason for the delay.

Now, I understand that we are still in the "pandemic," but that's no excuse. I mean, we aren't even required to wear masks anymore, so there's really no reason for such a delay. I don't know what kind of excuse they were trying to make up, but it's just unprofessional and lazy.

I mean, seriously, it's been almost a full month since I placed my order, and they couldn't even be bothered to send me a simple shipping confirmation or give me an explanation. That's just bad business management and a horrible way to run a business. They should be accountable for their actions and provide an explanation to their customers.

Unfortunately, I don't even have a picture of the products because as of today, February 14th, 2023, I still haven't received my order. They just shipped it out today, and I have to wait another 5-7 business days to actually receive my package.

Overall, I would not recommend Shea Shea Bakery to anyone. Their customer service is terrible, and they don't seem to care about their customers. Save your money and go somewhere else where they actually appreciate your business.

I was so excited to order from Shea Shea Bakery in April. It seemed like the perfect way to treat myself during these tough times. But three months have passed, and I'm still waiting for my order. I'm a patient person, and I understand that the pandemic has made things difficult for everyone. That's why I've been nothing but understanding and kind to the folks at Shea Shea Bakery. I even donated to their Gofundme. But after months of waiting and not receiving any communication from the company, I'm starting to lose hope.

I've tried emailing customer service multiple times, but the emails bounce back as undeliverable. I've tried sending messages through Messenger and Instagram, but I haven't received any response. It's frustrating to have zero communication after spending $70 on an order. I'm starting to feel like I've been scammed.

It's disappointing because I've been a happy customer in the past. I loved their products and believed in their company. I even contributed to their Gofundme. But now, I feel like they don't care about their customers at all. It's incredibly unprofessional to delete their customer service email and not provide any way for their customers to reach out. After three months, I believe that I should have received my order or a refund.

Even if they do relaunch, I don't think I'll be returning. In my opinion, it's unacceptable to treat customers this way. I'm just hoping to get my money back at this point. I don't recommend this company anymore. It's sad to see a once-great business fall so far.

I placed my order from Shea Shea Bakery back in April, that's seven months ago! It's now November 11th and I'm still waiting for my order. I've been given excuse after excuse for the delay, and to make things worse, their email was shut down for a while, making it impossible for me to reach them. When I finally got a response in August, I was told that I would be one of the first orders to ship out. But clearly, that was not the case. I reached out again after the store had been reopened for two weeks and today, they finally responded. Apparently, some of the items I ordered are discontinued and I can either get a partial shipment and a refund for the discontinued items or a full refund. Why wasn't I told this earlier?

This company is absolutely terrible. The months they took off clearly didn't help them improve anything, their customer service is nonexistent. I asked for a partial refund and shipment, just to see how much longer I would have to wait, and I bet there are people who have forgotten about their orders and will never see their items shipped or their money refunded. The fact that I had to remind them that I paid for my order in April and still haven't received anything is disgusting. I doubt they will reach out to anyone else. How many people have they stolen from? They are dishonest and I would not recommend shopping here. They filter out negative comments, which is why all the reviews on their website and social media make this company seem great. But I know firsthand that's not true because they deleted my comment during the summer.

Update: After seven months of waiting, I finally got my refund! I had to do a lot of extra work to get it, like commenting on the owner's Facebook picture, messaging her directly, and threatening to report them to the FTC (which I did). It took a friend of mine who recommended this brand to me a year ago just as much work to get her refund. If you're still waiting, report them to the FTC and then send them an email about it. It's unbelievable that a company would treat its customers this way.

I had bought some goodies from Shea Shea Bakery back on 04/05/18, keeping my initial order small just in case this was a scammy type of deal. I waited for a confirmation from them regarding the shipping, but I had heard nothing until 04/10/18. When I asked about it, they finally let me know that the shipping confirmation was on the way.

The problem was, when I got my USPS tracking information - it didn't seem like the package or the items that I ordered had even been sent out yet. I tried messaging Shea Bakery once more in the early hours of 04/13/18 to see if there was any kind of update on the situation.

That was when they told me that they would first have to get hold of the parcel and then issue me a refund, which made things even more confusing. I thought the package was already on its way, so I assumed that it was in the hands of the postal service by that point.

However, when I contacted USPS to ask about this, they let me know that they hadn't received anything from Shea Shea Bakery for delivery to my address. That's when I reached out to PayPal to start a dispute. I contacted the company through their Instagram page, direct messaging them and even requesting a refund - but there was no answer.

I don't know why my money was kept by the company, but all I know is that I ordered these goods like anybody else, but they never reached me. I was suspicious of new vendors such as this, particularly those who mainly use social media to market their wares. The fact that I had also purchased items from six other online vendors on the same day I ordered from Shea Shea Bakery and already received them was telling.

I don't think I will ever get my merchandise or refund, but I hope no one else gets taken advantage of again. I will never return to this business again, and I don't encourage anyone else to shop there either. Buyer be advised.

So, I placed my orders with Shea Shea Bakery back in March 2021 and it's now almost June 2021, but I still haven't received anything. I know the situation was tough because of the pandemic, but come on, they shouldn't have taken so many orders that they couldn't fulfill. And to add insult to injury, they were even offering a sale during this time. I don't think I'll be giving them my business again in the future! To make matters worse, my emails to their customer service team have gone unanswered. All in all, it's a pretty disappointing experience with this bakery.

Listen, I know y'all are looking for a solid review on Shea Shea Bakery, so let me break it down for ya. I ain't too pleased with this place. I spent a good chunk of change, 75 freakin' dollars, on these so-called bakery candles, but guess what? I never even received them! You bet your bottom dollar that they took the money outta my account though.

I tried reaching out to these folks through all the usual channels - social media, customer service, email - but nada. Not even a peep. So, I did what any sensible human would do and filed a dispute with PayPal. Thank goodness I got my money back, but it shouldn't have to come down to that.

Look, I'm all about supporting small businesses, but not when they're pulling sketchy moves like this. It's downright frustrating and disrespectful to customers. If Shea Shea Bakery wants to keep their reputation intact, they better shape up and start taking care of their customers. Otherwise, they'll end up going down in flames.

The whole situation with Shea Shea Bakery was really frustrating. It took ages for my order to come, and the company didn't even reply to my emails! I work hard for my money, you know, and I was really disappointed not to get what I'd paid for. Their customer service is pretty bad, and I heard others say the same thing. What's worse, they delete your comments on social media rather than addressing the problem. Honestly, I wouldn't recommend Shea Shea Bakery to anyone, and I won't be using them again.

I decided to give Shea Shea Bakery a shot and spent a hefty amount of dough (pun intended) amounting to over ?200 just to try their products. Being a supporter of a fellow black owned business, I was really excited to receive my order. However, I am truly disappointed to say the least. It's been months since I placed my order back in March and it's currently the 17th of September, still no sign of my items.

It's quite upsetting that despite paying a good amount of money, I haven't received anything. This is downright disgusting and unacceptable. It's high time this company takes accountability instead of hiding behind the pandemic as an excuse. I wish there was a way to report this company for such poor service.

If Shea Shea Bakery is unable to produce the goods, the least they could do is issue a refund to their customers. It's really that simple. Considering the circumstances, it's totally understandable that there might be some delay in delivery. However, it's a completely different story when customers are being ignored and left without any updates regarding their orders.

To make matters worse, I reached out to the company numerous times regarding my order and haven't received any response or update. It's been a frustrating experience and I don't think anyone deserves to be treated like this.

All in all, I hope Shea Shea Bakery takes the necessary steps to improve their customer service and ensure that their customers' needs are met. Until then, I'll be seeking a refund for my order (order ***, ***,6898) for the hundredth time!

I ordered from Shea Shea Bakery about 6 weeks ago, but unfortunately I never received a confirmation email. I was a bit disappointed, but I gave them the benefit of the doubt and assumed that everything was alright. However, things started going downhill when I emailed them after 4 weeks and got no response. I became worried and started wondering if something had gone wrong with my order.

My disappointment increased when I found out that the Shea Shea Bakery website was shut down. I was shocked and didn't understand what was going on. I went to their Instagram page to see if there was any information, but it didn't seem like they had posted in a while. Finally, I discovered that they were going to relaunch on 10/01/21.

Despite the news of the relaunch, I still felt very frustrated. I understand that businesses sometimes need to shut down for various reasons, but there was no warning or explanation given to customers like myself. I tried emailing them again, but the email address I had used before was inactive.

In conclusion, I don't think I'll ever buy from Shea Shea Bakery again. The long wait time, lack of communication, and abrupt website closure were just too much for me. Even though they are relaunching soon, I personally wouldn't feel comfortable placing another order with them.

So, I found this bakery online called Shea Shea Bakery and I thought to myself, "Wow, these products are so neat and cool!" So, I decided to make an order of $98. I was really excited to receive my order, but after waiting three weeks, the shipping status never changed and I had not received my products. I was so disappointed!

I decided to reach out to the company via email and Instagram messages to see what was going on, but I didn't get a response for a while. Eventually, they responded and told me that there might have been an issue with the shipping label falling off or that there were new people working at the post office. I wasn't really sure what was going on, but I was hopeful that my products would arrive soon.

Unfortunately, my order still never arrived, so I sent another message to the company. But, instead of getting a response this time, I was blocked from their Instagram after showing them all the negative reviews I had read. And, to make matters worse, they also deleted comments from their social media pages.

Honestly, this company has the worst customer service I have ever seen. I was given all sorts of excuses and then completely shut out when I had an issue. I wouldn't recommend anyone spend their money here - there are plenty of other places to order from that have better customer service.

Yo, so I gotta say, my experience with Shea Shea Bakery wasn't all that great. I was super stoked to get my hands on their cookies n cream candle for $40. I knew it was gonna take a hot minute to ship, but dang, three weeks is a long time. Especially since it was pricey and all. And let me tell ya, when I finally got the candle, I was totally bummed. I lit it up for, like, less than 10 minutes and two wicks straight up fizzled out. Bummer, man. And the smell? Or lack thereof, should I say? It literally smelled like wax and that wasn't cool. Shea Shea Bakery was cool about offering a replacement, but honestly, I was just over it and asked for a refund. But get this, in order to get my cash back, I gotta ship the whole thing back. Lame. And don't even get me started on their website reviews. I tried leaving an honest review, but nope. Only five-star ones go up. I even reached out on Instagram to ask about it and got blocked. So, word to the wise, check the reviews before you order.

I decided to check out Shea Shea Bakery (sheamakery.com) after hearing some buzz online about their delicious and unique sweets. I placed my order on May 6th and spent around $89 on a variety of treats.

However, on May 31st, I received an email from the company informing me that their site was going to close down soon. They offered a free item in return for waiting, which I was excited about. But then they also let us know that their customer service would be closed from June 4th to June 25th, which made me a little uneasy.

Fast forward to August 4th and their customer service is STILL closed. I understand that things can be hectic for a small business, especially during COVID times, but waiting for four months with no updates or way to contact them is quite disappointing. I never received any tracking information for my order, so I have no clue if it's even on the way.

I'm all for supporting black-owned small businesses, but if they can't handle responding to their customers in a timely and efficient manner, it might not be the right goal for them. It's unfortunate because I was really looking forward to trying their goodies, but at this point, it's not worth the stress. Hopefully they can get their act together in the future.

So, I bought some sweet-smelling goodies from Shea Shea Bakery on March 12th, thinking it'll take about 4 to 6 weeks to get my order. But now, it's been 12 weeks, baby! It's like three months already and I'm still waiting for my stuff. I mean, it's understandable that the pandemic is being a real downer on everything, including shipping delays. But this is just ridiculous! You feel me?

I tried to stay patient with their so-called customer service, but they're so petty and rude with their responses. If it was me running the business, I'd tell my team to be sincerely apologetic and understanding with our customers. But no, they're all snarky and just don't care that we're frustrated. It's like, come on Shea Shea Bakery, get your act together!

I got an email from them saying I'm 1 of 1,695 orders remaining and I can cancel if I want to. But no way am I cancelling, even if I have to wait until next year! I'm not gonna let them win! I'm getting my candles, no matter what!

But honestly, even after they relaunch, I don't think I'll be shopping with them again. I don't wanna support a company that treats their customers like they don't matter. So, if they keep it up, they're gonna run themselves into the ground!

The customer service at Shea Shea Bakery was not good at all. I ordered four products and I had to wait for 3 long weeks to receive my package. Worst still, when I finally got my delivery, half of my order was missing which really pissed me off. I mean, I had spent a good amount of money and I expected to get all of my products. I tried to reach out to customer service through email but it has been a real nightmare, Vanessa, the customer service rep, has been sending me back and forth through different hoops.

My package had a sticker that read "Received in damaged condition". I sent all the information that I could gather but Vanessa is telling me they need to perform an investigation. Come on, now! I gave her all the information that I had and she's still asking for an invoice that I never received with the package. I have been going through this back and forth for two weeks now! It's just really unfortunate because I really loved the smell of one of the butters that I did receive. Nevertheless, I can't continue doing business with a company that won't take responsibility for incomplete orders. Like, what the hell?!