Shipstation’s earns a 3.9-star rating from 13 reviews, showing that the majority of online retailers are satisfied with shipping and fulfillment services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Efficient Shipping Solution with Room for Improvement
ShipStation offers a convenient shipping solution that simplifies the process of managing orders and shipments. Customers appreciate the time-saving benefits and the ability to integrate with multiple sales channels. However, there are areas that could be improved, such as occasional slow loading times and issues with order settings. Despite these drawbacks, ShipStation remains a valuable tool for online businesses looking to streamline their shipping processes.
DO NOT DO BUSINESS WITH SHIPSTATION
DO NOT DO BUSINESS WITH SHIPSTATION. VERY VERY BAD! I have spent 4 hours trying to get a shipping label reversed/refunded. There is no way to resolve a dispute. No contact information. No email, No phone. AS A BUSINESS YOU CANNOT AFFORD TO WASTE TIME WITH BUSINESSES LIKE SHIPSTATION. SOMEBODY NEEDS FILE A CLASS ACTION SUIT FOR FALSE ADVERTISING. One needs to be able to get a refund. It's illegal to put up so many barriers to resolving a dispute to where customers walk away and leave money on the table. Through DISCOVERY they would have to open their books and reveal the extent of the fraud. Others cheated leave your reviews, don't go away silent. SHIPSTATION IS THE WORST OF THE WORST CLEARLY WASTING CUSTOMERS TIME TO AVOID THE COST OF CUSTOMER SERVICE... GO OUT OF BUSINESS...PLEASE! I hope the competition cleans your clock. I went online to hear all of the other complaints and find alternatives to shipstation. I'm going to try PIRATESHIP...no monthly fee with shipping discounts and hooks up with Shopify and I don't know what else. IF they suck I'll be back here again, reviews seem better THAN THE SATANIC Shipstation. NOTE: with shipstation this HONEST review is as good as a refund. IF I can persuade a hand full of you to go elsewhere and give your money to an honest business, I'm good with that!
-
Pros
- Streamlined shipping process
- Multi-carrier integration
- Robust automation features
- Intuitive user interface
- Comprehensive analytics tools
-
Cons
- Limited customization options for labels and packing slips.
- Can be costly for small volume shippers.
- Some users report occasional software glitches.
- Integration issues with less common carriers or platforms.
Shipstation Complaints 10
Is their phone working?
First time user of a online company that uses shipstation.
I have a tracking number without information on how to track. I called the company i made the order with no answer, called shipstation no answer.
Stay away
Scam from beginning to end. Misinformation about pricing. No tracking number provided.
Free trial is just a mechanism to get your credit card.
You must cancel on their confusing website which requires multiple steps to cancel.
Of course sales rep doesn't mention you'll be charged if you try to cancel leaving a message for customer service or an email to him. Statements to to spam. They do NOT ever answer their customer service number.
Website extremely difficult to navigate.
I use (& Pay) this company for shipping my products, managing my inventory, etc
I use (& Pay) this company for shipping my products, managing my inventory, etc. I found a software defect in their reporting (impacting my business) and submitted to them on 12/18...After a week, i received an update (Ticket # *** ) that it was escalated but despite my sending multiple emails to get a status, i get no response from the company. I want the report fixed.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Shipstation Legit?
Shipstation earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Shipstation. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 80% of 10 negative reviews, Shipstation is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Shipstation has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Shipstation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Shipstation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Shipstation.com you are considering visiting, which is associated with Shipstation, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Shipstation as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Shipstation website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Shipstation.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Shipstation.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Shipstation.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Shipstation. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I have big *** shipping have to sent out on Jan 3rd 2021, and tried to buy *** label from this website
I have big *** shipping have to sent out on Jan 3rd 2021, and tried to buy *** label from this website. However, after add funds to the account, they Lock out my UserID and can not buy the label. I contacted to customer service, and it is horrible, one guy reply me back that they can remove the *** account and add it back to solve the problem but it is already 48 hours, nobody follow up the issue and nobody help me. I still can not buy label now and my business have been hit deeply.
The complaint has been investigated and resolved to the customer’s satisfaction.
On ShipStation's website it states "ShipStation automatically syncs and updates your *** orders, helps you sell on multiple stores, and
On ShipStation's website it states "ShipStation automatically syncs and updates your *** orders, helps you sell on multiple stores, and supports ***'s invoice-after-shipping feature.", but it has become apparent after paying for their service for several months that their *** 2 plugin does NOT support multiple stores, and after having a developer look into the issue, it's clear that the plugin wasn't even designed with the intention to support multiple stores. When contacting their support they just keep telling us the plugin works fine and the issue must be with our *** 2 store even though their plugin was only designed to support a single *** 2 store.
The complaint has been investigated and resolved to the customer’s satisfaction.
There was never a financial transaction that took place because the email I received was clearly fake
There was never a financial transaction that took place because the email I received was clearly fake. The company contacted me via email regarding a shipping label that had been made, but there was no confirmation number or order number in the email. I tried to contact the company regarding this fishing email, but they have no way of contacting them and there is no fraud department. I received the email on September 10th. I dont have an account with this company, and Ive never contacted them for anything, so they should have no legitimate reason to contact me. I can only suspect that the email was a fraud, except the email appeared to come from a legitimate email and had the companys website. This is why Im filing the complaint. This company clearly has some kind of security issue and someone in the company appears to have targeted me.
The complaint has been investigated and resolved to the customer’s satisfaction.
ShipStation introduces updates to the technology which shut off key features and halts operations of my business
ShipStation introduces updates to the technology which shut off key features and halts operations of my business. Despite this, they have no urgency or timeline associated to fixing the bugs nor do they care that they are negatively affecting my business.I pay a subscription and get absolutely no security or peace of mind that features they advertise as part of the subscription will be available for day-to-day operations. They do not compensate you for days your business is shut down, and the customer service is not present at all. They do not refund you for any time lost. You can't offer feedback to them without them ignoring you or moderating away your post. People have requested big fixes, feature updates, etc on the forums and gone years without a response. Common sense QOL improvements have been suggested with ***+ supporters on the thread. Nothing. Really deeply awful company offering overpriced tech that does not work.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our company was interested in securing a shipping platform that was integrated with the selling platforms we already listed our products for
Our company was interested in securing a shipping platform that was integrated with the selling platforms we already listed our products for sell. Shipstation advertises they are integrated with Amazon Marketplace for receiving orders and shipment notifications. We spoke with other companies using them and all was well. We signed up in February. Within two weeks it was discovered that the shipment notifications to Amazon were not functioning. This was reported to Shipstation for fixing. We are now having to manually *** all our Amazon shipments as shipped when we were expecting automation and selected Shipstation for this reason. Since February all I get is we are working on it. They will not give me an ETA of completion nor an explanation as to why it is not working. We have had other development done to work with our admin system and shipstation so we cannot just walk away and choose another company. It should not take 5 months to fix something you already sell.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are a client of ShipStation a company that provides shipping services to a small business like ours and before the Pandemic we got set up
We are a client of ShipStation a company that provides shipping services to a small business like ours and before the Pandemic we got set up with their services and we were able to use this service after some help with some technical printing and setup problems.Our business is very seasonal and we are video producers shoot Dance, Music, Weddings, Documentaries and some news videos. Most of our business is about 30 dance Studios and we shoot and produce their live show videos and have several thousand local clients that buy our dance, music, plays and about 10 local high schools in or area.In the past we went to the post office and mailed the videos to the families that wished to have them mailed as a convenience. We hired Shipstation and this worked for a while and Covid struck and their software stopped working. We called many times and received so very poor not helpful support. We fired them and had a year of non working service and now they are auto debiting our account again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Shipstation wrongly told us to use the incorrect shipping on ****s of orders
Shipstation wrongly told us to use the incorrect shipping on ***s of orders. Now we are in the mist of losing ***s in supplies, wasted orders, man hours. Shipstation not only makes it near impossible to get help... but when we got help it was just to say sorry- you are screwed. They literally destroyed our business and we are looking into lawyers.
We put in the correct dimensions of our mailings AND wecalled several times to confirm. Ship station reps repeatedly said "it'sfine, you are doing everything correctly".
When we called to get a resolution they said "sorry,can not help you, talk to the *** SHIPSTATION needs to stand behindtheir products- they can not just say "sorry, we messed up but it's onyou."
I am attaching proof of the extra shipping costs we areincurring that is putting our start up business at risk. Additionally, the postoffice is telling people to pay the difference of roughly $3.59, which theyare, and then they are sending us the ***! We can not say "no" topeople who already paid for their shipping. Please take note of the very firstpicture. This is the ship station system telling us we are within the suitablesize range for 51 cents.
Currently, we have had at least 20 requests for extrapostage (who already paid it) and roughly 25 returns from post office. We stilldo not know the full extend of the costs we are incurring because people are stillemailing us to complain.
I am attaching several examples of what we are dealing with.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Shipstation
Moreover, Shipstation offers a powerful automation feature that allows businesses to automate their shipping process based on predefined rules. This feature reduces the risk of errors and ensures that products are shipped on time. The platform is also easy to use, with a user-friendly interface that makes it easy for anyone to navigate and manage shipments. In addition, it offers a range of add-ons and integrations, including inventory management systems, accounting software, and marketplaces such as Amazon and Ebay, making it a one-stop-shop for businesses looking to streamline their operations.
Overall, Shipstation is an essential tool for modern businesses that are looking to enhance their shipping and logistics capabilities. By leveraging the platform's comprehensive features and automation capabilities, businesses can save significant time and money while improving their operations and customer satisfaction.
Here is a guide on how to file a complaint or review about Shipstation on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Shipstation in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Shipstation. Include key areas to mention, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint or review about Shipstation on ComplaintsBoard.com.
Overview of Shipstation complaint handling
-
Shipstation Contacts
-
Shipstation phone numbers+1 (512) 485-4282+1 (512) 485-4282Click up if you have successfully reached Shipstation by calling +1 (512) 485-4282 phone number 0 0 users reported that they have successfully reached Shipstation by calling +1 (512) 485-4282 phone number Click down if you have unsuccessfully reached Shipstation by calling +1 (512) 485-4282 phone number 0 0 users reported that they have UNsuccessfully reached Shipstation by calling +1 (512) 485-4282 phone number+1 (512) 485-4313+1 (512) 485-4313Click up if you have successfully reached Shipstation by calling +1 (512) 485-4313 phone number 0 0 users reported that they have successfully reached Shipstation by calling +1 (512) 485-4313 phone number Click down if you have unsuccessfully reached Shipstation by calling +1 (512) 485-4313 phone number 0 0 users reported that they have UNsuccessfully reached Shipstation by calling +1 (512) 485-4313 phone number+1 (615) 545-1542+1 (615) 545-1542Click up if you have successfully reached Shipstation by calling +1 (615) 545-1542 phone number 0 0 users reported that they have successfully reached Shipstation by calling +1 (615) 545-1542 phone number Click down if you have unsuccessfully reached Shipstation by calling +1 (615) 545-1542 phone number 0 0 users reported that they have UNsuccessfully reached Shipstation by calling +1 (615) 545-1542 phone numberPartnerships Business Development+1 (512) 485-4292+1 (512) 485-4292Click up if you have successfully reached Shipstation by calling +1 (512) 485-4292 phone number 0 0 users reported that they have successfully reached Shipstation by calling +1 (512) 485-4292 phone number Click down if you have unsuccessfully reached Shipstation by calling +1 (512) 485-4292 phone number 0 0 users reported that they have UNsuccessfully reached Shipstation by calling +1 (512) 485-4292 phone numberVice President Of Marketing
-
Shipstation emailssupport@shipstation.com92%Confidence score: 92%Supportsales@shipstation.com91%Confidence score: 91%Saleskevin.rae@shipstation.com88%Confidence score: 88%
-
Shipstation address4301 Bull Creek Rd, Austin, Texas, 78731, United States
-
Shipstation social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!