Menu
For Business Write a review File a complaint
Shipstation Customer Service Phone, Email, Contacts

Shipstation
Reviews and Complaints

www.shipstation.com

Learn how the rating is calculated

3.9 2 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Shipstation Reviews 13

ComplaintsBoard
E
12:00 am EST

Shipstation Efficient Shipping Solution with Room for Improvement

ShipStation offers a convenient shipping solution that simplifies the process of managing orders and shipments. Customers appreciate the time-saving benefits and the ability to integrate with multiple sales channels. However, there are areas that could be improved, such as occasional slow loading times and issues with order settings. Despite these drawbacks, ShipStation remains a valuable tool for online businesses looking to streamline their shipping processes.

Read full review of Shipstation
Hide full review
ComplaintsBoard
E
5:46 pm EST
Verified customer This review was posted by a verified customer. Learn more

Shipstation DO NOT DO BUSINESS WITH SHIPSTATION

DO NOT DO BUSINESS WITH SHIPSTATION. VERY VERY BAD! I have spent 4 hours trying to get a shipping label reversed/refunded. There is no way to resolve a dispute. No contact information. No email, No phone. AS A BUSINESS YOU CANNOT AFFORD TO WASTE TIME WITH BUSINESSES LIKE SHIPSTATION. SOMEBODY NEEDS FILE A CLASS ACTION SUIT FOR FALSE ADVERTISING. One needs to be able to get a refund. It's illegal to put up so many barriers to resolving a dispute to where customers walk away and leave money on the table. Through DISCOVERY they would have to open their books and reveal the extent of the fraud. Others cheated leave your reviews, don't go away silent. SHIPSTATION IS THE WORST OF THE WORST CLEARLY WASTING CUSTOMERS TIME TO AVOID THE COST OF CUSTOMER SERVICE... GO OUT OF BUSINESS...PLEASE! I hope the competition cleans your clock. I went online to hear all of the other complaints and find alternatives to shipstation. I'm going to try PIRATESHIP...no monthly fee with shipping discounts and hooks up with Shopify and I don't know what else. IF they suck I'll be back here again, reviews seem better THAN THE SATANIC Shipstation. NOTE: with shipstation this HONEST review is as good as a refund. IF I can persuade a hand full of you to go elsewhere and give your money to an honest business, I'm good with that!

Read full review of Shipstation
Hide full review
  1. Pros
    1. Streamlined shipping process
    2. Multi-carrier integration
    3. Robust automation features
    4. Intuitive user interface
    5. Comprehensive analytics tools
  1. Cons
    1. Limited customization options for labels and packing slips.
    2. Can be costly for small volume shippers.
    3. Some users report occasional software glitches.
    4. Integration issues with less common carriers or platforms.

Shipstation Complaints 10

ComplaintsBoard
C
6:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shipstation Is their phone working?

First time user of a online company that uses shipstation.
I have a tracking number without information on how to track. I called the company i made the order with no answer, called shipstation no answer.

Read full review of Shipstation
Hide full review
ComplaintsBoard
E
6:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shipstation Stay away

Scam from beginning to end. Misinformation about pricing. No tracking number provided.
Free trial is just a mechanism to get your credit card.
You must cancel on their confusing website which requires multiple steps to cancel.
Of course sales rep doesn't mention you'll be charged if you try to cancel leaving a message for customer service or an email to him. Statements to to spam. They do NOT ever answer their customer service number.
Website extremely difficult to navigate.

Read full review of Shipstation
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shipstation I use (& Pay) this company for shipping my products, managing my inventory, etc

I use (& Pay) this company for shipping my products, managing my inventory, etc. I found a software defect in their reporting (impacting my business) and submitted to them on 12/18...After a week, i received an update (Ticket # *** ) that it was escalated but despite my sending multiple emails to get a status, i get no response from the company. I want the report fixed.

Read full review of Shipstation
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is Shipstation Legit?

Shipstation earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Shipstation stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Shipstation's reputation as a trustworthy leader in their field. Customers can rely on Shipstation's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Shipstation. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 80% of 10 negative reviews, Shipstation is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Shipstation has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Shipstation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shipstation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shipstation.com you are considering visiting, which is associated with Shipstation, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Shipstation as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Shipstation website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Shipstation.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Shipstation.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Shipstation.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Shipstation. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shipstation I have big *** shipping have to sent out on Jan 3rd 2021, and tried to buy *** label from this website

I have big *** shipping have to sent out on Jan 3rd 2021, and tried to buy *** label from this website. However, after add funds to the account, they Lock out my UserID and can not buy the label. I contacted to customer service, and it is horrible, one guy reply me back that they can remove the *** account and add it back to solve the problem but it is already 48 hours, nobody follow up the issue and nobody help me. I still can not buy label now and my business have been hit deeply.

Read full review of Shipstation
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Shipstation has left an official reply on this complaint.

Shipstation On ShipStation's website it states "ShipStation automatically syncs and updates your *** orders, helps you sell on multiple stores, and

On ShipStation's website it states "ShipStation automatically syncs and updates your *** orders, helps you sell on multiple stores, and supports ***'s invoice-after-shipping feature.", but it has become apparent after paying for their service for several months that their *** 2 plugin does NOT support multiple stores, and after having a developer look into the issue, it's clear that the plugin wasn't even designed with the intention to support multiple stores. When contacting their support they just keep telling us the plugin works fine and the issue must be with our *** 2 store even though their plugin was only designed to support a single *** 2 store.

Read full review of Shipstation
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shipstation There was never a financial transaction that took place because the email I received was clearly fake

There was never a financial transaction that took place because the email I received was clearly fake. The company contacted me via email regarding a shipping label that had been made, but there was no confirmation number or order number in the email. I tried to contact the company regarding this fishing email, but they have no way of contacting them and there is no fraud department. I received the email on September 10th. I dont have an account with this company, and Ive never contacted them for anything, so they should have no legitimate reason to contact me. I can only suspect that the email was a fraud, except the email appeared to come from a legitimate email and had the companys website. This is why Im filing the complaint. This company clearly has some kind of security issue and someone in the company appears to have targeted me.

Read full review of Shipstation
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shipstation ShipStation introduces updates to the technology which shut off key features and halts operations of my business

ShipStation introduces updates to the technology which shut off key features and halts operations of my business. Despite this, they have no urgency or timeline associated to fixing the bugs nor do they care that they are negatively affecting my business.I pay a subscription and get absolutely no security or peace of mind that features they advertise as part of the subscription will be available for day-to-day operations. They do not compensate you for days your business is shut down, and the customer service is not present at all. They do not refund you for any time lost. You can't offer feedback to them without them ignoring you or moderating away your post. People have requested big fixes, feature updates, etc on the forums and gone years without a response. Common sense QOL improvements have been suggested with ***+ supporters on the thread. Nothing. Really deeply awful company offering overpriced tech that does not work.

Read full review of Shipstation
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shipstation Our company was interested in securing a shipping platform that was integrated with the selling platforms we already listed our products for

Our company was interested in securing a shipping platform that was integrated with the selling platforms we already listed our products for sell. Shipstation advertises they are integrated with Amazon Marketplace for receiving orders and shipment notifications. We spoke with other companies using them and all was well. We signed up in February. Within two weeks it was discovered that the shipment notifications to Amazon were not functioning. This was reported to Shipstation for fixing. We are now having to manually *** all our Amazon shipments as shipped when we were expecting automation and selected Shipstation for this reason. Since February all I get is we are working on it. They will not give me an ETA of completion nor an explanation as to why it is not working. We have had other development done to work with our admin system and shipstation so we cannot just walk away and choose another company. It should not take 5 months to fix something you already sell.

Read full review of Shipstation
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shipstation We are a client of ShipStation a company that provides shipping services to a small business like ours and before the Pandemic we got set up

We are a client of ShipStation a company that provides shipping services to a small business like ours and before the Pandemic we got set up with their services and we were able to use this service after some help with some technical printing and setup problems.Our business is very seasonal and we are video producers shoot Dance, Music, Weddings, Documentaries and some news videos. Most of our business is about 30 dance Studios and we shoot and produce their live show videos and have several thousand local clients that buy our dance, music, plays and about 10 local high schools in or area.In the past we went to the post office and mailed the videos to the families that wished to have them mailed as a convenience. We hired Shipstation and this worked for a while and Covid struck and their software stopped working. We called many times and received so very poor not helpful support. We fired them and had a year of non working service and now they are auto debiting our account again.

Read full review of Shipstation
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shipstation Shipstation wrongly told us to use the incorrect shipping on ****s of orders

Shipstation wrongly told us to use the incorrect shipping on ***s of orders. Now we are in the mist of losing ***s in supplies, wasted orders, man hours. Shipstation not only makes it near impossible to get help... but when we got help it was just to say sorry- you are screwed. They literally destroyed our business and we are looking into lawyers.

We put in the correct dimensions of our mailings AND wecalled several times to confirm. Ship station reps repeatedly said "it'sfine, you are doing everything correctly".

When we called to get a resolution they said "sorry,can not help you, talk to the *** SHIPSTATION needs to stand behindtheir products- they can not just say "sorry, we messed up but it's onyou."

I am attaching proof of the extra shipping costs we areincurring that is putting our start up business at risk. Additionally, the postoffice is telling people to pay the difference of roughly $3.59, which theyare, and then they are sending us the ***! We can not say "no" topeople who already paid for their shipping. Please take note of the very firstpicture. This is the ship station system telling us we are within the suitablesize range for 51 cents.

Currently, we have had at least 20 requests for extrapostage (who already paid it) and roughly 25 returns from post office. We stilldo not know the full extend of the costs we are incurring because people are stillemailing us to complain.

I am attaching several examples of what we are dealing with.

Read full review of Shipstation
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

About Shipstation

Screenshot Shipstation
Shipstation is an essential tool for modern e-commerce businesses. The powerful software platform streamlines the process of shipping products, saving businesses time, money, and hassle. With Shipstation, businesses can easily integrate with major carriers such as FedEx, UPS, USPS, and more to seamlessly manage all their shipping needs from a single platform. Businesses can also create custom shipping labels, scan barcodes, track packages, and generate comprehensive reports to help them make informed decisions about their shipping operations.
Moreover, Shipstation offers a powerful automation feature that allows businesses to automate their shipping process based on predefined rules. This feature reduces the risk of errors and ensures that products are shipped on time. The platform is also easy to use, with a user-friendly interface that makes it easy for anyone to navigate and manage shipments. In addition, it offers a range of add-ons and integrations, including inventory management systems, accounting software, and marketplaces such as Amazon and Ebay, making it a one-stop-shop for businesses looking to streamline their operations.
Overall, Shipstation is an essential tool for modern businesses that are looking to enhance their shipping and logistics capabilities. By leveraging the platform's comprehensive features and automation capabilities, businesses can save significant time and money while improving their operations and customer satisfaction.
How to file a complaint about Shipstation?

Here is a guide on how to file a complaint or review about Shipstation on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Shipstation in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Shipstation. Include key areas to mention, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint or review about Shipstation on ComplaintsBoard.com.

Overview of Shipstation complaint handling

Shipstation reviews first appeared on Complaints Board on Apr 4, 2023. The latest review Efficient Shipping Solution with Room for Improvement was posted on Mar 7, 2024. The latest complaint I use (& Pay) this company for shipping my products, managing my inventory, etc was resolved on Apr 19, 2023. Shipstation has an average consumer rating of 4 stars from 13 reviews. Shipstation has resolved 8 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
232 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Shipstation Contacts

  2. Shipstation phone numbers
    +1 (512) 485-4282
    +1 (512) 485-4282
    Click up if you have successfully reached Shipstation by calling +1 (512) 485-4282 phone number 0 0 users reported that they have successfully reached Shipstation by calling +1 (512) 485-4282 phone number Click down if you have unsuccessfully reached Shipstation by calling +1 (512) 485-4282 phone number 0 0 users reported that they have UNsuccessfully reached Shipstation by calling +1 (512) 485-4282 phone number
    +1 (512) 485-4313
    +1 (512) 485-4313
    Click up if you have successfully reached Shipstation by calling +1 (512) 485-4313 phone number 0 0 users reported that they have successfully reached Shipstation by calling +1 (512) 485-4313 phone number Click down if you have unsuccessfully reached Shipstation by calling +1 (512) 485-4313 phone number 0 0 users reported that they have UNsuccessfully reached Shipstation by calling +1 (512) 485-4313 phone number
    +1 (615) 545-1542
    +1 (615) 545-1542
    Click up if you have successfully reached Shipstation by calling +1 (615) 545-1542 phone number 0 0 users reported that they have successfully reached Shipstation by calling +1 (615) 545-1542 phone number Click down if you have unsuccessfully reached Shipstation by calling +1 (615) 545-1542 phone number 0 0 users reported that they have UNsuccessfully reached Shipstation by calling +1 (615) 545-1542 phone number
    Partnerships Business Development
    +1 (512) 485-4292
    +1 (512) 485-4292
    Click up if you have successfully reached Shipstation by calling +1 (512) 485-4292 phone number 0 0 users reported that they have successfully reached Shipstation by calling +1 (512) 485-4292 phone number Click down if you have unsuccessfully reached Shipstation by calling +1 (512) 485-4292 phone number 0 0 users reported that they have UNsuccessfully reached Shipstation by calling +1 (512) 485-4292 phone number
    Vice President Of Marketing
    More phone numbers
  3. Shipstation emails
  4. Shipstation address
    4301 Bull Creek Rd, Austin, Texas, 78731, United States
  5. Shipstation social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Shipstation Category
Shipstation is ranked 3 among 89 companies in the Shipping and Logistics category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.