Shoney's North America
Reviews and Complaints

I went to shoney's In Gadsden -Alabama on 11/24/2017 to have lunch like I always do since I work close to them . This time the customer service was very poor and very bad . Nobody asked me what I want and nobody offered a refill on my sweet tea and none of the waitresses offered or asked me if I need anything . And when I complainedthe waitress by the name of Baylee was very rude to me and took the complaint as a joke and did nothing so I asked for a manager and the manager did nothing too . I was very surprised at the poor and unprofessional and irresponsible people there from waitresses to management . They did NOT care that I am complaining and took it as a joke . This will be my last visit to this place and to Shoneys . But I still want a full refund of my money and a formal apology from higher management . I am planning to submit a complaint to the better business bureau and the attorney general since I did not like. The quality of food either on that day .
My name is Eyad Matalka
My cell phone number is [protected]
The shoney's restaurant is in Gadsden - Alabama on Meighan Blvd
Zip code 35903

My daughter, my 6 mo. old grandchild, 2 of her friends and their 11 month old child were eating dinner at the Shoneys when she and her friend walked outside to smoke after eating. My daughter was then harassed and assaulted by two employees while they were in their uniforms. The police were called and assault charges filed against The two employees. The assistant manager said there was nothing he could do about reprimanding the employees because they were off the clock when the incident happened, even though they were wearing their Shoneys uniform and happened on their parking lot. The manager was disheveled looking - had his shirt untucked and looked as though he had just awoken from a nap. I would like a call back from the regional or area manager of the East coast.

The manager allowed RAW chicken to be placed on the Buffet. 2 spoonfuls of hard mash potatoes, brown lettuce, rubbery Salisbury Steak masked by a lot of onions and peppers. Brown colored potato soup at least I think that's what it was. She took our check amount from 28 to 23 dollars for 5 sips of drink. 2 bites of salad and no food. Would not even apologize or look us in the eye. There was a time when my kids were little and even when I was that you would smile when you are going to eat at The Shoney Bear ( is what we called it) not now. I keep hoping that one day in our travels we will find that one true place. But this place needs to be shut down every person complained. HEATHER IS NOT A MANAGER SHE IS A SLOP SERVER.

Location: Shoneys @ Sugarloaf Mills Mall.

I cannot tell u the amount of hatred and frustrations I have for this store. I speak for many who did not take te action to file this. The staff is very unprofessional. I would go to
Try to make an order and all the waiters and waitress would
Try to pretend a custemer hasn't even walked in. I would literally have to hunt someone down to ask for service and they would direct me to one another. Whole process just to order or to find someone would take about a good 5 minutes. The staff is not friendly, and looks like they are always fighting with one another. The only real sweetheart of a soul would be the bartender, by the name of Ksnenia. She is the only person who goes out her way to satisfy my needs in shoneys. Putting that aside. They always forget something in my
Order. Always. You have no idea te amount of time I would go back to ask for a biscuit that comes with my philly omelet. They just want the tip and that's all they want. There is literally no professionalism in here besides the assistant manager and the bartender woman. It's truly frustrating, this is my first ever complaint anywhere in life. The waiters and waitressss need a good brush up because it seems that they only go
After people or serve if they see a specific color or a dollar sign above their heads. I'm so serious. I have witnesses and Proof of their service. Also, the floor is incrediblly slipper as if we walking on oil. Very poor service and always there's someone calling out or a fight in the back while making food. Please do something about this it's very upsetting. Once again, no complaints on the assistant manager and bartender lady named Ksnenia. They are outstanding and by far the only reason I only go back. Thank you for reading my frustrations .

We were in Lawrenceburg Tennessee on Memorial Day and decided to give Shoneys a try. That was the worst lunch I have had in my life.

They were not really busy when we stopped, but it still look about 15 minutes for them to seat up. We were fixing to leave when they decided to acknowledge us.

We stayed but things went down hill from there. After sitting about 5 minutes i started seing flies. Not just one or two they were everywhere. I went to check out food bar and there were flies crawling all over the food. The workers were just overlooking them. And just adding food ontop of food that had had the flies crawling on it.

Even though we should have left right then we stayed and just ordered off menu. No way we eat off bar. My husband got the Salmon green beans and baked potatoe. The salmon was not even cooked it was still cold and raw in middle. Had looked awful. He ended up eating just his potato because the beans were so bland. I had steak and thats all I ate because i didnt want the salad bar due to flies.

After choking down that little bit of food we headed back home to Columbia. Before making it back we were both throwing up and was sick all night.

I was gonna call in Health inspector but wanted you to know first.

Even though our bill was only $25.98 that was still wasted money. We didnt want to make a spectical so i didnt say anything. Sometimes uts better saying nothing.

We were at store #1297
Order #332869
2:03 pm
05/29/2017

I dont have a phone right now but any contact can made to me at the following:

Laura Huckabay
203 east 16th street
Columbia Tennessee 38401

[protected]@msn.com

PLEASE check out this store.

I was in Shoney's in Myrtle beach Saturday April 29th on king hwy17. Horrible services. There were 26 people who came in an left. The food on the food bar was mushy or old. The lettuce was fine .the blue cheese was soured. No drinks were filled by Chris or Sarah. This location needs whole new staff. You lost multiple customers when viewed food bar. I visited this establishment 2 yes ago and the food was fresh and appealing and tasty. I took my family of 10 and the bar was only replenished once. We all couldn't get salad. The bar was empty. We ask for more an it wasn't refilled like or drinks weren't. Horrible service. Embarrassing to have taken my family.

First time new restaurant opened we paid 9.99 for Buffett and my 6 year old was free with my purchase. Waitress told us price was always that. Went back on a Friday was charged $14.99 plus drinks plus $6.99 for a child's Buffett. Why such a difference? My child prob ate 3 bites and food wasn't great at all. The meat was raw and the dessert was dried out like it sat there all day. We could have ate at a much better quality restaurant for that price probably cheaper. Won't be going back anytime soon.

We eat at Shoneys frequently in Albertville Al. Always excellent food and service. While in Ga. we stopped at the Shoneys in Calhoun. First thing we noticed was how dirty the restaurant was. We were seated and the hostess threw the menus on the table did not tell us who the waitress would be or offer a highchair since we had a child. She just walked off without speaking. Where she seated us was not enough space for 4 and a child. We looked on the buffet which was awful, there was no meat available, very few options of anything. We waited way longer than we should have before we left, no one ever came. I was so disappointed because we have always had a good experience at Shoneys. This one should be looked into or shut down. Just the nastyness alone was enough. I really though about calling the health dept. It was that bad. We were under the impression that all Shoneys were as good as all the one in Albertville Al. (Which we will cont. to visit) Maybe someone should send employees there for training God knows employees there need some. This really makes the name of Shoneys look bad. I do home someone from your company looks in to this location.

Went to Shoney's tonight, first no one came by to take drink orders for 10 minutes, then we wait for drinks, order food 5:27 at 6:03 I asked where is our food was told I will check on it. 6:08 it will be right out, but hey here is the kids meals nice now they are done wanting to go and we are waiting for our food. Hey 6:15 here it is. This place really need to be closed the inside looked like it had not seen an update in years. Wallpaper falling off wall booth that really could use updating.

I walked into shoneys got sat in the last small booth. My waitress came took my food and drink order. I recieved my drink and patiently waited for my food. 25 minutes passed by, waitress never came back to the table and never got the food i ordered. At that time someone else came to my table and i was notified that my order was never put in. And that my original waitress had left for the night. The other young ladies that continued to wait on me were wonderful, for now on if i contune to give my business to shoneys in morgan city i will refuse to let that young lady wait on me. Im sorry but i can not recall her name. She was taller with bleach blonde hair.

I came to eat one day at the shoneys in lawrenceburg tennessee around 6pm and there were about 3 employees sitting in the back eating off the buffet. It took 10 to 15 minutes for someone to notice us and get us a seat. Me and my husband ate and left and as we pulled around the back of the building i saw a skinny redheaded woman with an employee at the back of the building with what looked like a pipe. They were passing it to each other. It wasnt a cigarette and it has me worried cause people who are using drugs dont need to be running a restaurant. I think the womans name is tammy. Weve been in there a few times and wont be back. I think someone should look into it.

While rudest and unprofessional staff. We were belittled in front of our children and most of all treated poorly by four different waitresses staff members. The issues were addressed with the manager. We would highly encourage corporate office to view the video from today between 10:30AM and 10:45AM. The resturant turned into a circus of foolery. We would love to discuss the matter with corporate office in greater detail.

Person restocking the breakfast bar let several bins of food fall into the warmer water. The water went into the food, and the guy put them back on the bar. He then used utensils from the contaminated food in other fresh food he had brought out. Now several things are contaminated. I asked to speak to a manager who took 10 minutes to show up. Then another 15 for the contaminated items to be removed from the bar. They then offered me something from the menu and had the audacity to charge me after I would not eat off the bar. I ordered pancakes which were brought without syrup. I asked three different times for syrup and 25 minutes later I finally get syrup and the pancakes are cold. Not only did they charge me for this food, they charged me for the buffet which DID NOT eat ANYTHING from. I will NEVER eat at ANYTHING Shoneys restaurant again!

My wife and I went to Shoney`s at Crossville, Tn. to eat Friday night at 8:30PM 9/2/2016. The server took us to a table that she had to clear off because it had plates of food on it . There were only 10 or 12 people in the restaurant and plenty of clean tables that we could have been seated at. My wife and I sat down and the table was not wiped clean, it had something on the table. We had to call the server back to get her to wipe the table off. We asked for extra napkins and never got them. She didn`t check on us like normally they do when we go in to this restaurant. We have eaten there many times. Flys were flying everywhere. We are very dissatisfied with our trip at Shoney`s on 9/02/2016.

I love the breakfast bar when there is actually breakfast. Several weekends my family and myself have visited bell road Shoneys. We have gone months of not coming here because two times in a row we were there and they had no eggs for bar so we stopped going. Today we decide to give them another try and what they have no biscuits? It's the breakfast bar for heavens sake how do you run out of eggs and biscuits. Someone here needs to learn to order.

I visit Shoneys in Charlotte NC (North Tryon location) often but I was highly disappointed today. My husband and I was seated, fixed our plates (with what was left on the bar) and still hadn't received a greeting from our server which means we had no silverware and no drinks. I complained to the manager when I was leaving about some foods being old and some items being empty. He said that I should try having a party of 40 and 25 and not run out of food. He was rude and very defensive so I paid and left. ...totally unfulfilled. I ate hardly anything because what was on my plate was old and what I wanted to eat was empty. This manager could care less! I was highly disappointed!

I visit the Shoneys in Calhoun Georgia a lot. The waitresses treat me like crap, when I complain about poor service to the manager he tells me that if I don't like it to go somewhere else. I don't appreciate being talked to like that especially when I come to eat more than once a week. The waitresses refuse to service me, they harass me, they make me sit and wait for my drinks for 30 minutes before they finally decide to bring it out. The buffet is always dirty, half full, barely warm food, and they use burnt nasty pans for the food. The corporate office needs to do something about this location because the employees don't care and the manager doesn't care

Shoney's of Walterboro SC refused us service the other night at 9:23 pm. We arrived to see people still inside eating and when we tried to open the doors they were locked. No hours are posted on the business so I Googled their hours and they did not close until 10pm that night. We knocked on the door and an elderly woman came to the door and asked us "Can I help you?" (With a snoody attitude) We replied "Yes we would like to eat, ya'll don't close until 10 right?". She said "Well we only got a few people in hur so we done lock the doors." She was very short with her reply (didn't even speak proper English) and then walked away. I would like to say that this very same Shoney's is where I used to come a lot with my dad and he is passed now. I would still go there with my husband and reminisce occasionally but now, now that place can forget it. This is a small town and word of mouth gets out and I intend to let people know!

I visit Shoney's in Lugoff quite often, but the last few times I am really disappointed. There is a male waiter there and he always seems to be drunk. He talks and talks about things so much we can't enjoy our meal. It would seem the owner would not let a server work drunk. I have noticed him drunk on several occasions. I believe his badge said Greyson.

The last time my husband and I went there there were several other employees outside in a truck smoking marijuana. It was a younger looking lady short with blonde hair and an african american male. I just feel if the owner does not stop this behavior it will ruin the business.

It seems the employees are there to deal drugs or drink. It is right in front of a local hotel and I have seen transactions take place from the restaurant to the hotel. Please improve this because you definitely lost us a customer and I know you will lose others if you haven't already

We went to Shoney's here in Johnson City, TN for dinner. We all had the buffet in which the salad bar had a lot of brown lettuce and other items that didn't need to be on the bar. The food on the hot bar was only lukewarm also and there was water all around when side of the bar because they said the bar was leaking. Shouldn't you get that fixed instead of just putting a wet sign out and mopping every once in awhile? There was a few elderly people in there and I was so afraid they would fall. The waitress came back and asked if we wanted dessert. We ordered two hot fudge cakes. After we finished I went to pay the bill. The waitress had put the ticket on the table upside down and I just picked it up to go pay without looking at it. The guy supervisor rang me up, ran my card and then a waitress walked up and whispered to him. He said I will need your card again because you was trying to leave without paying for the hot fudge cakes. I said shouldn't the waitress put them on the bill-- that's not my job. He accused me of trying to leave without paying which in my book is stealing. I am a CHRISTIAN and I DON'T STEAL period. Then after he had run my card I asked him to run my card just for the hot fudge cakes but he said he already voided the first transaction out. Then he took my card the second time and then ask two more times telling me that the system lost carrier. I blame this on the waitress who should have put the items on the bill. I think you really need to work the way this location is run. Of course you won't have to worry about me or my family ever stepping foot in Shoney's in Johnson City again. I will spread the story with my friends also because who wants someone to call them a theft in front of everyone in line. Yes I got upset because he should have never called me a theft when it was your waitress's fault. When I asked for copies of the transactions he acted like he didn't want to give to me. And you better hope I don't get changed on my card more than one time. What a awful experience.