Shoppers Drug Mart
Reviews and Complaints

We received a flyer that showed a 2 day sale on specific items for Dec 26th and 27th, 2018. On the 27th, I went into my Mom's local Shoppers to by adult Poise pads (normal price approx $24.00/pkg - on sale for approx $10.00 less). I think there were 3 packages on the shelf but there was no sale notice on the shelf. I took a package to the front checkout and asked the girl if they were on sale. She said No, the next sale will start on Saturday the 29th. I asked her to please check the flyer for this week and she did not have one. I thought I had gotten the dates wrong so I left.
Today, (the 28th) I realized that Mom's copy of the flyer might still be in her recycling box so I dug it out and the dates of that sale were indeed on the 26th and 27th.
I took the flyer to the store and tried to talk to the Manager about it. Apparently, she was getting ready to leave for the day and would not come out of the back to speak to me. A supervisor asked me to explain my issue. Once I told her, she said she needed to speak to the Manager so went into the back to do so. When she came back she said I should have come in the day before to buy them as they were no longer on sale today! I asked her if she told the Manager that I had tried to buy them the day before but was told by one of her staff that they were not on sale. She went back again to speak to the Manager (who was apparently still hiding in the back). When she came back out, she told me again that I should have bought them the day before. I believe that to make this right, Shoppers needs to sell me however many packages of Poise 27's the had on their shelf on Dec 27th at 6:00 pm; at the sale price stated in the flyer. It's not rocket science. I also think this Manager needs to be reprimanded and enrolled in a serious customer service program to improve her poor skills.

You know what is awesome!?! Every single time I go to shoppers drug mart I have to wait in line with 12-15 other people. People in line... Into the isles. One lane open and 3 of them closed. Every single time I have gone to your store the whole line has refused to use the self checkouts. People are pissed off and people are yelling for staff to get more staff. They are tired of people being told to go to the store to work or to wait. I agree with them 100% as I too am one of those people. No wonder why people do online shopping so much! You give us no incentive to come into your store - we can sit in our homes nice and comfortable and not waste time waiting a half hour in line or scanning and bagging my groceries for free. You aren't paying me to work there so why should I do an employees job? You as a multi million dollar company need to see that you are hurting your business just to save $15/hr paying a couple more employees. I have watched people leave carts full of stuff behind and put stuff down to not wait in line. You are doing more harm then good and pretty soon you will see saving a couple bucks will cost you alot of money! I'm done with your store. It's very easy to see there is no reason to shop there anymore.

I purchased a Hp Notebook yesterday (December 15th 2018) plugged it in all night and it hasn't charged since. It turns on says it's not charging while plugged in and at 0%. I called my local store Shoppers Drug Mart where I purchased it at 2015 Long lake road, Sudbury, Ontario Canada. P3E 4M8. Told them my situation and they said there was nothing they could do about it. I also showed up to the store same day and they flat out said they couldn't return it even though I had no way of knowing it was defective when I bought it. They act as though they have no return policy what so ever and it it totally unfair that I got scammed like this. I was told to call the manufacturer which I also did and they said to return the item where I bought it and they said that the store is deceiving me if they do not want to take back my item and give me my money back. I am also very disappointed that it says no where on the receipt or anywhere that it isn't refundable they don't even tell you at the time of purchase which is very deceiving. And I had no way of knowing it was a final sale product. I'm very disappointed in this stressful experience. I demand a refund because I will not stop pressuring this issue until I get my money back.

Hi, I bought this BP monitor life brand from Shoppers drug mart in Surrey BC few months ago. The cuff got inflated. I went to the store to ask for extra or where to order, no one knows. It is their brand how come you can't even help the customer for your own brand. I have been still looking for the cuff. Even the box itself doesn't have customer service phone number. Now I don't know what to do ? Spend money again and how long the next one last

Cosmetic staff refused to help regular customers to their face because they only deal with cosmetics. That is terrible customer service
No staff member should be allowed to treat customers anyway they want. They won't even ring in customers when the front cash area is lined up and some of these customers had carts Full of products. They need a visit from Human Rights
And a course in Service
Robie St location

I lined up to drop my (prescription: refill) in this Shoppers Drug Mart (Ghulam Rabbani Pharmacy Inc.) in Morningside and Kingston (Morningside Crossing), Scarborough. Two receptionists in the drop off section were talking to and laughing with each other paying little attention to the line. Got pissed. After a while, a receptionist said, "Hi". I told her "I'm here for a refill of my medication". I gave her my id. She gave me a buzzer in a grumpy face.
I'd been waiting holding my buzzer to buzz but it didn't buzz in an hour. I went back to the reception (pick up) and the guy saw my buzzer and told me with annoyance on his face, "You've to be patient, this buzzer will buzz when your medication is ready."
I came back to my chair. Waited almost another hour, buzzer didn't buzz, nobody called me to pick the medication.
After almost two hours frustrating wait, I went back to the reception (pick up) again and explained to a young man. He checked and didn't find my medication on their usual medication tray. After a while, he got my medication and gave me.
I asked him why so late. He replied, "The reception in drop off didn't add the buzzer number in your file to buzz you."
Got pissed. Asked for the manager, he came and when I saw him my first impression was he is severely incompetent.
We had an argument, he didn't explain why there was no supervisor/manager on the floor to watch/check the processed medication that was sitting somewhere without any notice for almost two hours. He didn't say why someone didn't call me when my medication was ready, and when a buzzer was not added to my file because of their mistake?
Left this place being pissed. In the previous couple of experiences that I had, disgusting customer service with a rigid face, bad attitude, more process time, and less explanation. Simply disgusting.

Came to refill a Rx today (Sunday Dec 9, 2018) & received awful customer service from KATHERINE (a pharm tech? - she says her last name is Francis). Been shopping at this location since it opened & filling rxs before 2013 .

I've had a few interactions with KATHERINE before (over the phone/in the store) & on those occasions she has been rude. When I came in today & my rx was not ready she asked me loudly if it was my "xxx" rx that was supposed to be filled. 3+ customers were around the pick up line when she announced this. I don't mind that my rx wasn't prepared, however; the manner in which she spoke to me and her *LACK of CONFIDENTIALITY* is what upsets me. It is my understanding that health information should be protected and discretely discussed with customers...? and that customers should be valued and respected.

KATHERINE lacks professionalism & am concerned as a loyal customer of this store. It is where I refill my prescriptions on a regular basis, spend hundreds of dollars on various products for my children & elderly parents, and collect & redeem Optimum points. I have received excellent customer service from Lindsay (Pharmacist), Cody (Pharmacist), Tamer (Pharmacist) and Tina (pharm employee) in the past and am shocked at the contrast.

Perhaps KATHERINE can benefit from more training regarding professional communication & respect for customers? I expect more from Shoppers Drug Mart and those who handle my private health information. I don't feel comfortable and will not be returning to this location. Very disappointed since it is such a convenient location for my family & I. Please free feel to email me should you have any further questions.

Thank you.

Nice Christmas gift, $ 25.00 Beer Store gift card. Cahier at the Beer Store tried to redeem 3 times. Doesn't work. I understand this has been an issue at Shoppers Drug Mart. I went to the Shoppers where card was purchased and was told I had to deal with it online. Am I supposed to believe Shoppers is stealing from its customers, that's a rumor I heard?

Purchase Date - Dec. 24, 2017. 10:57A.M.
Trans#131074

I have been dealing with the Shoppers on Wellington St in Barrie. They have made mistakes on dosages and then blamed the doctor, have lied about faxes not received from doctor when pharmacy had told me it had been received? I`ve had it with them and will be taking my business elsewhere! I`ve been waiting since 4:30pm for antibiotics. It is now after 8pm and they have changed their story again about not receiving the fax from my doctor! These people are not fit to be working with medications!

Our Shopper's recently have had the self serve cashes installed, and I shop their pretty frequently. However, since these machines have been installed in the store when it comes to customer service looking for help at either the post office or cosmetics or even for the long line ups in the self serve cashes, their is none on the floor. I've been there a few times where the line up, was about 12 ppl waiting to use the self cash and no cashier were to be seen during this time. On another visit to the store, I was ordering pictures, and required a staff member to use their code to continue to print them, I saw a staff member close by and asked for some assistance, and she told me she was on break and kept walking by into the cosmetic department.

I was at shoppers drug mart in Elliot Lake Ont. at 8 a.m. This morning, the first day of the ad. I wanted to purchase the Acer notebook for 349$ with 20 times the points and the only one in stock was an empty box. When asked if there was more coming the employee did not know. He was polite . We need this for my son as requested by the high school he attends. He has ADHD and needs it to do his assignments. I don't think it is right when they have none that were in the flyer the first day of the flyer. Please let us know if any of the stores have one that can be shipped to the Elliot Lake store. There is no other place to buy one where we live. Our e-mail address is [protected]@bell.net and our phone number is [protected]. Please let us know as we need this as soon as possible for our son. TIA Rick Bourdeau

I was just RACIALLY PROFILED by a SHOPPERS DRUG MART EMPLOYEE, Avondale and Bramlea location 😱😱😱

Dear Shoppers Drug Mart CANADA...I recently went to one of your locations off of Avondale in Brampton. There I was minding my business as I was looking at some PC teas I was considering buying when "lucky" me, one of your employees walked down the aisle and passed me glancing back at me with no smile no "can I help you find something" no nothing just glanced. I thought nothing of it until she glanced back again...and then again...did I mention she still hadn't said one customer service friendly comment to me yet? Then she disappeared to the back area of the store...now in that moment it hit me...did she think I was a trying to steel something? No no I'm over reacting...but then she came back down my aisle this time staring me down the whole walk down...then I finally said "if you're going to stare at me like that you should at least say hi"...still not a word...I was even considering "just let it go and finish your shopping and be done with it". Until I heard on the PA system "security to front cash"...then I was like "hell no that page better not be for me". So because her cash register was aligned to the aisle I was down I looked over to her register and sure enough she was staring me down yet again...then I couldn't help myself but ask "did you just call security?" Then she responds with "you can pay for your things and leave or talk to security" 😱😱😱😱...so I did what any sane individual would and asked to speak to her manager to which she responded with there is no manger here tonight and that she is the supervisor 😱😱😱 then she tries to defend herself saying that every hour they have to make a security announcement page and it was "coincidence" that the page happened when it happened and in addition I was carrying a big bag so that was another cause for me being suspected shop lifter...has any of your jaws dropped to the floor yet? By the way it was around 8:30pm or so when this happened not on the hour as she claimed ...Well I continued to insist that I get her store managers name and contact number to which she said the persons name to which I said can you write it down for me and she said she can't and proceeded to repeat the name over and over and over again...yeah...then I saw another employee and asked them to write down the store mangers name first name only an then, as he is standing right next to the woman, he tells me that he's not allowed to give me that information and that it is store policy and he could get fired if did give it to me...are your jaws dropping again? Oh I forgot when I asked for a piece of paper to write managers name down she picked one out of the garbage, flung it on the counter and said "here, that's all I have"...she picked a piece of paper OUT OF THE GARBAGE CAN to give to a CUSTOMER? ARE YOU SERIOUS?

So Shoppers Drug Mart CANADA, I don't know if it's your store policy to hire RACIST employee who are TRAINED to RACIALLY PROFILE people AND trained to be suspicious of BLACK PEOPLE and people, apparently in general, with large hand bags.

so that was my evening how was yours FB family? 😁

https://www.facebook.com/513350991/posts/10156251423625992/

On November 26/18 I phoned to ask if I could return a box of hair colour I had purchased a week prior. I told the Customer Service associate that I did not have my receipt but that I just wanted to exchange because I had mistakenly purchased one without 100% gray coverage. She stated that nothing could be returned or exchanged without a receipt. I mentioned that I thought she could just give me the last sale price and I would purchase the right product. She stated that this would screw up their inventory. She then suggested I return the product to Walmart. I told her that I was not dishonest and would not return a item to a store where I had not purchased. I really do not think your associates should even be suggesting this practice I went out and purchased the product at another retailer and will not be shopping at this Shoppers Drugmart again.

Nov. 25 2018 approx. 1900hr. my wife who has an Asian accent asked a pharmacist about taking ibuprofen while on a daily asa low dose as well as a statin drug. He babbled on about blood pressure but not much of a knowledge base regarding the dosing or side effects besides what was already written on the drug bottle was explained, certainly nothing about gastric irritation or bleeding. Seemed impatient with it all. Not sure if he was racist, misogynistic or both as the next thing was he called security. Some greasy fellow in a black ninja outfit with security written on it shows up and begins a stalking, intimidation tactic with her. Very unprofessional and disconcerting behavior. In my opinion asking for advice their at the pharmacy is not safe. We are elderly and have had much more professional conduct in other places to know this is not appropriate. We are considering contacting the BC college of pharmacists but really should attempt first to discuss this with the involved individuals. The safety of the public and customer is primary.

The shoppers drug Mart on hwy7 and martin grove has the worst customer service ever and pharmacy was on hold for over 1hour and a half and needed to refill a prescription . To bad that I went to Wal-Mart they helped me and their price for the same pills are 5 dollars cheaper I will never shop at Shoppers Drug mart on hwy 7 and martin grove in woodbridge or any shoppers drug marts ever again.