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Shoppers Drug Mart

Shoppers Drug Mart review: unable to return items 117

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Author of the review
12:00 am EDT
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I purchased some razor blades at your 1531 Bayview Ave store in Toronto and wanted to return them as they were $ 3 more than Pharma Plus (most of their items are overpriced but it was convenient). I tried to return them but because another person had used their optimum card for the purchase and they werent with me, I was told I couldn't return it without this card. This was a $ 13 item and I find it ridiculous that their system cant reconcile optimum card points electronically without the physical card there. This occurred Sat June 30 at 9:30 am and the manager was involved. I will not be shopping at Shoppers Drug Mart again.

117 comments
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Dmamay
CA
Dec 12, 2018 9:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I brought the product but the product so dry so I can't use.
I want to return it but the store won't accept.
For now I will never shop anymore at Shoppers Drug Mart

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Ftyuhcxfthu
US
Dec 13, 2018 7:02 am EST

This product does not work that good I got this product for warm mist (which it has on the box) and the warm mist feature does not work

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Jab QR
US
Jan 22, 2019 11:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Name: Yakine Taabet
E-mail: jack_tabet@aol.com
My back-pack has been stripped from my personal items that included a full bottle of eau de parfum.
I want it returned to me. And I'm expecting an apology for asking me to leave after refusing to provide a clear reason for letting me make a purchase...

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B La
US
Mar 28, 2019 1:57 am EDT

I bought sunscreens last week for a trip, returned for more a week later and found the priced dropped significantly. I returned to get the product returned to get the new pricing, but was met with a very rude manager who advised they don't do returns or price matches etc., . The receipt clearly states - Retain receipt for return within 30 days.

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leonnn
CA
Apr 15, 2019 12:07 pm EDT

I am a former employee at the above mentioned store, and I left, because I could not stand the TOXIC WORKING ENVIRONMENT that has been created by the store manager. She is a bully and uses her power to intimidate many staff members. Please send someone from Human Resources to talk to staff in confidentiality, to reveal what Amanda is doing!

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Shyloe Bryant
US
Apr 16, 2019 4:24 am EDT

Garbage! This company makes me sick! The pharmacist yelling my condition to the store! I'm tramatized
!

Not old
Not old
US
Apr 21, 2019 6:01 am EDT

Do not have your staff ask a customer if they are eligible for a seniors discount! I am no where near 55 and this question ruined my entire day. I will never shop at this location again. It's rude and offensive. See picture - do I look like a senior?

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Burlynn
CA
Apr 30, 2019 11:29 pm EDT

I purchased the Life Brand Stevia sweetener and have to say that the individual packages are the worse design ever. They are very difficult to open and many of the singles were empty due to poor manufacturing.

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Drmox
CA
May 07, 2019 11:51 am EDT

My points were cancelled because I didn't use my card for just over a year. I lost $100 worth ...is there anyway Shoppers Drug Mark will honor this? Thank you

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Barb Hird
US
Jun 16, 2019 2:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought 2 Google play card on Friday June 7 WORTH 100 dollars a piece and it didn't accept the activation code so I would like to have them at shoppers drug mart on Westmount drive plz get back to me ASAP

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Rajveer Virk
CA
Jul 13, 2019 1:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Such a poor quality of lashes. When I try to return it got d wort service d Manager name Ed at surrey 75 Nd Scott road location was very rude. He yelled at me . Why shopper is not giving training to managers bout how to talk with customers . D guy was very unprofessional Nd rude.

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Unhappy_1
CA
Aug 12, 2019 7:41 am EDT

Why does it take so long for them to answer the phone and why do they not introduce themselves so we know who were talking to when they answer. It takes so long for this location to answer the phone

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Djanssen
CA
Aug 31, 2019 6:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was required to pay a previously undeclared surcharge for an "emergency" refill of ventolin. As the number of remaining refills was not reported, and as this is a rescue medication for Asthma, I would like both a refund and apology for this opportunistic nonsense.
A copy of this complaint has been forwarded to the Ontario Ministry of Health.

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EliasRN
CA
Sep 29, 2019 5:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Takes Forever to get through to re-order prescriptions...

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princesssxo_
US
Oct 07, 2019 9:44 am EDT

i made a mistake at work and i apologize to my workers and i asked if i could get a second chance and they didn't let me get a second chance . i though i would be able to get a second and learn from my mistake and continuing to work there .

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Aryane Labonté
US
Oct 26, 2019 9:42 am EDT

Bought 2 pregnacy test both arent showing anything even the circle to say you dont it right dont appear 😡 real waste of money and time never buying any life product again

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SlutaS TRAINING CAMP Tee
US
Oct 27, 2019 2:09 pm EDT

They are rude ... And I'm pretty sure the evening shift all smoke drugs ...I seen one female staff eyes all big and round not like usual ... The time wasn't 12am yet and I was running for one thing and the staff blocked me so the time runs out ... How rude ... Then when I'm about to leave I seen one female staff bags open and seen a glass pipe

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Beth-48
US
Nov 09, 2019 9:39 pm EST

I encounter a very rude cashier on Friday Nov 1, 2019 @ 3:18pm at the Woodstock N.B.
Shopper Drug Mart. I feel she didn't want to wait on me and she became very rude. I told her "I was sorry if I upset you, " Then she continued to talk to another cashier and ignored me.

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Renton Stevenson
US
Nov 10, 2019 1:02 am EST

I have over 1 hour calling all stores in a 15 mile radius about this product in your flyer today. Customer service just gave me more stores to call.
Is this product available anywhere?
I an very unhappy and would like to gat an answer please

Monica

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Rahul 1234
CA
Dec 08, 2019 8:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought few Best Buy gift cards from shoppers and it was scan and suppose to be activated so I paid but when I try to use it Best Buy they were blank. Best Buy point fingers at shoppers and shoppers point fingers at Best Buy. There is glitch somewhere and both won't take responsibility

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LoriLM
CA
Dec 15, 2019 1:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi

I continually receive emails to verify my account in order to get optimum points but when I click on the verify button, it just takes me to my prescriptons but does not go to where they want me to enter the information. They are requesting my Health Card information but there is no where for me to put it.

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CustomerAD
CA
Jan 04, 2020 10:12 pm EST

I had recently purchased a carnaby sweet mega peanut butter cup and found a white piece of plastic in the chocolate. I was chewing something hard and spat out white plastic. This is very concerning and a huge health hazard! Will never purchase again.

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Julie A Robinson
CA
Jan 18, 2020 5:55 pm EST

I had a $3.00 vendor coupon the product was selling for 2.49 the supervisor would not accept the coupon even though from what I've read the store is supposed to take the coupon at face value could you please explain thank you. I have been in Real canadian super store of whi h is same company and they have accepted coupons in the same circumstance.

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7th Oasis
US
Sep 11, 2022 6:46 am EDT

I have a $100 shoppers drug mart gift card and was told i could not buy lotto from 1400 unit 100 Ottawa st s Kitchener from store manager and employee.Yet i see online someone answered this question you can buy lotto with SDGC

yours truly

John Phillips

9/1/2022

5:30pm

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Ivan Caissie
US
Sep 14, 2022 6:38 pm EDT

Dont want to give me my money back

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Ivan Caissie
US
Dec 19, 2022 5:02 am EST

Gife card not working 2 of them ok refumnd

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aaaabbbbvvvv
Scarborough, US
Dec 19, 2022 12:31 pm EST

mccowan and kingston rd...trying to force people to use self check out. Today my 91 yr old mom had to use the beauty cashier as none other was there. THIS IS no good. After 50 yrs we will be going elsewhere. Talk about contempt for your customers.

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Kevin77
US
Feb 18, 2023 2:38 pm EST

Waiting at deli for service on Feb 10th at 6:30 pm while this employee played on his phone! Finally I decided to let him know I was there! Very bad customer service!

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Paigeeby
CA
Apr 03, 2023 2:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

At one time, I was able to purchase lotto tickets from shoppers drugmart

so yesterday, when I went in. the cashier told me, no you no longer

purchase lotto tickets anymore. I have been shopping at shoppers

for 17 years.

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Terry Todd
US
Jun 03, 2023 4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have bought 4 litre Dairyland milk in the past at about $6.05 ( plus deposits etc), well imagine my surprise the receipt read $5.29 for 1 - 2 litre milk / $10.58 if I bought two.

Price Gouging big time! I will never shop at shoppers again as I don't trust your pricing. .might as well shop at 7-11 ..which is lot cheaper than you!..

RSVP

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Ian Tait
US
Jun 04, 2023 8:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have just spent 4 hours on hold on the 27/05/23 from 9.30am till 1.30 pm trying to get through to the pharmacy and eventually I hung up.

This is not unusual it has happened numerous times. I am seriously considering changing my pharmacy this is not acceptable

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Trivia Walton
Winnipeg, CA
Jul 05, 2023 12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The security guards car is always parked in customers parking lot. The security guard should be parked on the street. No room for customers parking cause his car parks right at the front door, he also parks in handicap parking leaving customers having to walk further, so he can keep an eye on his car, it’s not fair to paying customers

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Yovn
Shedica, CA
Aug 01, 2023 10:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My name is Ivan caissie I got two I cards from them didn't work the code on the back don't work ok please refund

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Karl Donneral
US
Nov 04, 2023 10:39 am EDT

Shoppers Drug mart buy a PC chocolate bar and get 2 bags Miss Vicki chips free.All the coupons have been removed from the chips so nobody can take advantage of the deal

Shoppers Drug mart Queen st Streetsville October 28 2023

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Yovn
Shedica, CA
Nov 05, 2023 3:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The card I brought code wasn't working on it ok I need my money back ok 800.000 dollars intoal I want bone know

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Darrly
Shedica, CA
Jan 14, 2024 1:04 pm EST

I had a page nere came to my address 106 provdience street in shedica new Brunswick Canada e4p2n1 room 19 Ivan caissie please deliver it ok

  1. Shoppers Drug Mart Contacts

  2. Shoppers Drug Mart phone numbers
    +1 (800) 746-7737
    +1 (800) 746-7737
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    Customer Care
  3. Shoppers Drug Mart emails
  4. Shoppers Drug Mart address
    243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
  5. Shoppers Drug Mart social media
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    Nov 19, 2024
Shoppers Drug Mart Category
Shoppers Drug Mart is ranked 8 among 61 companies in the Drug Store category