Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Vehicle Rental and Leasing Sixt Car not available for pickup
Sixt

Sixt review: Car not available for pickup

M
Author of the review
2:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I arrived for a reservation at the ATL rental counter during business hours on 6/6/2023 and was told they didn't have a child car seat and couldn't get me into a car that evening. I was told to wait until 6am or advised to go to another counter to rent a different car. Seeing as how this booking was made 2+ months ahead of time, the car and seat should have been available. When I pressed the counter agent about the lack of availability, he stated that he thought they were just locking up (after 20-minutes of him stalling to find my reservation) and he didn't know if the cabinet could be unlocked where the child seats were kept. He then rudely told me there was nothing he could do, even though the person wh locked the cabinet and had the keys in his hands was now (+10-minutes later) standing next to him.

I can back the next morning to speak with the manager, who said he'd look into it and call me back. I never got a response, lost a day of my rental reservation that I paid for and had to rent another car from a different company so that my family (with two young children) didn't have to sleep in the lobby of the rental counter.

Desired outcome: I would like a refund for the Sixt rental (for at least the day in which I lost on the reservation), a reimbursement for what I had to pay for the other rental company for one day and a full apology in writing to my family.

More
Send message
Copy link
Report
0 comments
Add a comment

More Sixt reviews & complaints

Sixt - fraud & scam 86
Sixt - Fraudulent damage claim 30
Sixt - car rental 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sixt - overcharged 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sixt - insurance fraud 5
Sixt - Incorrect credit card charges
Sixt - Car rental in Turkey
Sixt - rental car
Sixt - Overcharge
Sixt - Car rental
View all Sixt reviews and complaints

  1. Sixt Contacts

  2. Sixt phone numbers
    +49 180 625 2525
    +49 180 625 2525
    Click up if you have successfully reached Sixt by calling +49 180 625 2525 phone number 56 56 users reported that they have successfully reached Sixt by calling +49 180 625 2525 phone number Click down if you have unsuccessfully reached Sixt by calling +49 180 625 2525 phone number 58 58 users reported that they have UNsuccessfully reached Sixt by calling +49 180 625 2525 phone number
    Germany
    +1 (888) 749-8227
    +1 (888) 749-8227
    Click up if you have successfully reached Sixt by calling +1 (888) 749-8227 phone number 0 0 users reported that they have successfully reached Sixt by calling +1 (888) 749-8227 phone number Click down if you have unsuccessfully reached Sixt by calling +1 (888) 749-8227 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +1 (888) 749-8227 phone number
    United States
    +44 844 248 6620
    +44 844 248 6620
    Click up if you have successfully reached Sixt by calling +44 844 248 6620 phone number 11 11 users reported that they have successfully reached Sixt by calling +44 844 248 6620 phone number Click down if you have unsuccessfully reached Sixt by calling +44 844 248 6620 phone number 8 8 users reported that they have UNsuccessfully reached Sixt by calling +44 844 248 6620 phone number
    16%
    Confidence score
    United Kingdom
    +353 12 352 030
    +353 12 352 030
    Click up if you have successfully reached Sixt by calling +353 12 352 030 phone number 8 8 users reported that they have successfully reached Sixt by calling +353 12 352 030 phone number Click down if you have unsuccessfully reached Sixt by calling +353 12 352 030 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +353 12 352 030 phone number
    60%
    Confidence score
    Ireland
    +43 810 977 424
    +43 810 977 424
    Click up if you have successfully reached Sixt by calling +43 810 977 424 phone number 1 1 users reported that they have successfully reached Sixt by calling +43 810 977 424 phone number Click down if you have unsuccessfully reached Sixt by calling +43 810 977 424 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +43 810 977 424 phone number
    100%
    Confidence score
    Austria
    +32 70 225 800
    +32 70 225 800
    Click up if you have successfully reached Sixt by calling +32 70 225 800 phone number 2 2 users reported that they have successfully reached Sixt by calling +32 70 225 800 phone number Click down if you have unsuccessfully reached Sixt by calling +32 70 225 800 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +32 70 225 800 phone number
    100%
    Confidence score
    Belgium
    +420 222 324 995
    +420 222 324 995
    Click up if you have successfully reached Sixt by calling +420 222 324 995 phone number 1 1 users reported that they have successfully reached Sixt by calling +420 222 324 995 phone number Click down if you have unsuccessfully reached Sixt by calling +420 222 324 995 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +420 222 324 995 phone number
    Czech Republic
    +45 32 481 100
    +45 32 481 100
    Click up if you have successfully reached Sixt by calling +45 32 481 100 phone number 1 1 users reported that they have successfully reached Sixt by calling +45 32 481 100 phone number Click down if you have unsuccessfully reached Sixt by calling +45 32 481 100 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +45 32 481 100 phone number
    100%
    Confidence score
    Denmark
    +358 200 111 222
    +358 200 111 222
    Click up if you have successfully reached Sixt by calling +358 200 111 222 phone number 1 1 users reported that they have successfully reached Sixt by calling +358 200 111 222 phone number Click down if you have unsuccessfully reached Sixt by calling +358 200 111 222 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +358 200 111 222 phone number
    Finland
    +33 820 007 498
    +33 820 007 498
    Click up if you have successfully reached Sixt by calling +33 820 007 498 phone number 9 9 users reported that they have successfully reached Sixt by calling +33 820 007 498 phone number Click down if you have unsuccessfully reached Sixt by calling +33 820 007 498 phone number 4 4 users reported that they have UNsuccessfully reached Sixt by calling +33 820 007 498 phone number
    38%
    Confidence score
    France
    +39 665 2111
    +39 665 2111
    Click up if you have successfully reached Sixt by calling +39 665 2111 phone number 10 10 users reported that they have successfully reached Sixt by calling +39 665 2111 phone number Click down if you have unsuccessfully reached Sixt by calling +39 665 2111 phone number 22 22 users reported that they have UNsuccessfully reached Sixt by calling +39 665 2111 phone number
    Italy
    +31 235 698 656
    +31 235 698 656
    Click up if you have successfully reached Sixt by calling +31 235 698 656 phone number 1 1 users reported that they have successfully reached Sixt by calling +31 235 698 656 phone number Click down if you have unsuccessfully reached Sixt by calling +31 235 698 656 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +31 235 698 656 phone number
    Netherlands
    +47 81 522 466
    +47 81 522 466
    Click up if you have successfully reached Sixt by calling +47 81 522 466 phone number 1 1 users reported that they have successfully reached Sixt by calling +47 81 522 466 phone number Click down if you have unsuccessfully reached Sixt by calling +47 81 522 466 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +47 81 522 466 phone number
    100%
    Confidence score
    Norway
    +48 225 111 555
    +48 225 111 555
    Click up if you have successfully reached Sixt by calling +48 225 111 555 phone number 1 1 users reported that they have successfully reached Sixt by calling +48 225 111 555 phone number Click down if you have unsuccessfully reached Sixt by calling +48 225 111 555 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +48 225 111 555 phone number
    Poland
    +351 217 998 701
    +351 217 998 701
    Click up if you have successfully reached Sixt by calling +351 217 998 701 phone number 5 5 users reported that they have successfully reached Sixt by calling +351 217 998 701 phone number Click down if you have unsuccessfully reached Sixt by calling +351 217 998 701 phone number 3 3 users reported that they have UNsuccessfully reached Sixt by calling +351 217 998 701 phone number
    25%
    Confidence score
    Portugal
    +40 372 372 005
    +40 372 372 005
    Click up if you have successfully reached Sixt by calling +40 372 372 005 phone number 1 1 users reported that they have successfully reached Sixt by calling +40 372 372 005 phone number Click down if you have unsuccessfully reached Sixt by calling +40 372 372 005 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +40 372 372 005 phone number
    Romania
    +7 495 281 5150
    +7 495 281 5150
    Click up if you have successfully reached Sixt by calling +7 495 281 5150 phone number 1 1 users reported that they have successfully reached Sixt by calling +7 495 281 5150 phone number Click down if you have unsuccessfully reached Sixt by calling +7 495 281 5150 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +7 495 281 5150 phone number
    Russia
    +34 902 491 616
    +34 902 491 616
    Click up if you have successfully reached Sixt by calling +34 902 491 616 phone number 2 2 users reported that they have successfully reached Sixt by calling +34 902 491 616 phone number Click down if you have unsuccessfully reached Sixt by calling +34 902 491 616 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +34 902 491 616 phone number
    100%
    Confidence score
    Spain
    +46 771 890 000
    +46 771 890 000
    Click up if you have successfully reached Sixt by calling +46 771 890 000 phone number 1 1 users reported that they have successfully reached Sixt by calling +46 771 890 000 phone number Click down if you have unsuccessfully reached Sixt by calling +46 771 890 000 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +46 771 890 000 phone number
    100%
    Confidence score
    Sweden
    +41 848 884 444
    +41 848 884 444
    Click up if you have successfully reached Sixt by calling +41 848 884 444 phone number 2 2 users reported that they have successfully reached Sixt by calling +41 848 884 444 phone number Click down if you have unsuccessfully reached Sixt by calling +41 848 884 444 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +41 848 884 444 phone number
    100%
    Confidence score
    Switzerland
    +90 232 444 0076
    +90 232 444 0076
    Click up if you have successfully reached Sixt by calling +90 232 444 0076 phone number 3 3 users reported that they have successfully reached Sixt by calling +90 232 444 0076 phone number Click down if you have unsuccessfully reached Sixt by calling +90 232 444 0076 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +90 232 444 0076 phone number
    50%
    Confidence score
    Turkey
    +973 17 711 770
    +973 17 711 770
    Click up if you have successfully reached Sixt by calling +973 17 711 770 phone number 1 1 users reported that they have successfully reached Sixt by calling +973 17 711 770 phone number Click down if you have unsuccessfully reached Sixt by calling +973 17 711 770 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +973 17 711 770 phone number
    100%
    Confidence score
    Bahrain
    +86 400 869 2616
    +86 400 869 2616
    Click up if you have successfully reached Sixt by calling +86 400 869 2616 phone number 1 1 users reported that they have successfully reached Sixt by calling +86 400 869 2616 phone number Click down if you have unsuccessfully reached Sixt by calling +86 400 869 2616 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +86 400 869 2616 phone number
    100%
    Confidence score
    China
    +91 114 949 6255
    +91 114 949 6255
    Click up if you have successfully reached Sixt by calling +91 114 949 6255 phone number 1 1 users reported that they have successfully reached Sixt by calling +91 114 949 6255 phone number Click down if you have unsuccessfully reached Sixt by calling +91 114 949 6255 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +91 114 949 6255 phone number
    100%
    Confidence score
    India
    +974 44 324 313
    +974 44 324 313
    Click up if you have successfully reached Sixt by calling +974 44 324 313 phone number 2 2 users reported that they have successfully reached Sixt by calling +974 44 324 313 phone number Click down if you have unsuccessfully reached Sixt by calling +974 44 324 313 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +974 44 324 313 phone number
    Qatar
    +966 12 197 171
    +966 12 197 171
    Click up if you have successfully reached Sixt by calling +966 12 197 171 phone number 1 1 users reported that they have successfully reached Sixt by calling +966 12 197 171 phone number Click down if you have unsuccessfully reached Sixt by calling +966 12 197 171 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +966 12 197 171 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 64 239 566
    +65 64 239 566
    Click up if you have successfully reached Sixt by calling +65 64 239 566 phone number 1 1 users reported that they have successfully reached Sixt by calling +65 64 239 566 phone number Click down if you have unsuccessfully reached Sixt by calling +65 64 239 566 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +65 64 239 566 phone number
    100%
    Confidence score
    Singapore
    +27 112 309 990
    +27 112 309 990
    Click up if you have successfully reached Sixt by calling +27 112 309 990 phone number 2 2 users reported that they have successfully reached Sixt by calling +27 112 309 990 phone number Click down if you have unsuccessfully reached Sixt by calling +27 112 309 990 phone number 3 3 users reported that they have UNsuccessfully reached Sixt by calling +27 112 309 990 phone number
    South Africa
    +82 234 520 001
    +82 234 520 001
    Click up if you have successfully reached Sixt by calling +82 234 520 001 phone number 1 1 users reported that they have successfully reached Sixt by calling +82 234 520 001 phone number Click down if you have unsuccessfully reached Sixt by calling +82 234 520 001 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +82 234 520 001 phone number
    100%
    Confidence score
    South Korea
    +94 112 870 870
    +94 112 870 870
    Click up if you have successfully reached Sixt by calling +94 112 870 870 phone number 1 1 users reported that they have successfully reached Sixt by calling +94 112 870 870 phone number Click down if you have unsuccessfully reached Sixt by calling +94 112 870 870 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +94 112 870 870 phone number
    100%
    Confidence score
    Sri Lanka
    +66 27 932 300
    +66 27 932 300
    Click up if you have successfully reached Sixt by calling +66 27 932 300 phone number 1 1 users reported that they have successfully reached Sixt by calling +66 27 932 300 phone number Click down if you have unsuccessfully reached Sixt by calling +66 27 932 300 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +66 27 932 300 phone number
    100%
    Confidence score
    Thailand
    +971 43 847 301
    +971 43 847 301
    Click up if you have successfully reached Sixt by calling +971 43 847 301 phone number 1 1 users reported that they have successfully reached Sixt by calling +971 43 847 301 phone number Click down if you have unsuccessfully reached Sixt by calling +971 43 847 301 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +971 43 847 301 phone number
    100%
    Confidence score
    UAE
    +54 114 815 2223
    +54 114 815 2223
    Click up if you have successfully reached Sixt by calling +54 114 815 2223 phone number 1 1 users reported that they have successfully reached Sixt by calling +54 114 815 2223 phone number Click down if you have unsuccessfully reached Sixt by calling +54 114 815 2223 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +54 114 815 2223 phone number
    100%
    Confidence score
    Argentina
    +55 113 661 8615
    +55 113 661 8615
    Click up if you have successfully reached Sixt by calling +55 113 661 8615 phone number 1 1 users reported that they have successfully reached Sixt by calling +55 113 661 8615 phone number Click down if you have unsuccessfully reached Sixt by calling +55 113 661 8615 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +55 113 661 8615 phone number
    100%
    Confidence score
    Brazil
    +56 225 136 000
    +56 225 136 000
    Click up if you have successfully reached Sixt by calling +56 225 136 000 phone number 1 1 users reported that they have successfully reached Sixt by calling +56 225 136 000 phone number Click down if you have unsuccessfully reached Sixt by calling +56 225 136 000 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +56 225 136 000 phone number
    100%
    Confidence score
    Chile
    +52 818 363 2917
    +52 818 363 2917
    Click up if you have successfully reached Sixt by calling +52 818 363 2917 phone number 1 1 users reported that they have successfully reached Sixt by calling +52 818 363 2917 phone number Click down if you have unsuccessfully reached Sixt by calling +52 818 363 2917 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +52 818 363 2917 phone number
    100%
    Confidence score
    Mexico
    +51 12 423 939
    +51 12 423 939
    Click up if you have successfully reached Sixt by calling +51 12 423 939 phone number 2 2 users reported that they have successfully reached Sixt by calling +51 12 423 939 phone number Click down if you have unsuccessfully reached Sixt by calling +51 12 423 939 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +51 12 423 939 phone number
    100%
    Confidence score
    Peru
    +59 829 032 267
    +59 829 032 267
    Click up if you have successfully reached Sixt by calling +59 829 032 267 phone number 2 2 users reported that they have successfully reached Sixt by calling +59 829 032 267 phone number Click down if you have unsuccessfully reached Sixt by calling +59 829 032 267 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +59 829 032 267 phone number
    33%
    Confidence score
    Uruguay
    More phone numbers
  3. Sixt emails
  4. Sixt address
    Zugspitzstraße 1, Pullach, D-82049, Germany
  5. Sixt social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Sixt Category
Sixt is ranked 4 among 118 companies in the Vehicle Rental and Leasing category
#02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International
Sixt Alternatives
American Eagle Car Rental 1 review GoldCar Rental 557 reviews U-Haul International 225 reviews PurCo Fleet Services 17 reviews Limos.com 6 reviews