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CB Vehicle Rental and Leasing Sixt fraud & scam
Sixt

Sixt review: fraud & scam 86

Q
Author of the review
9:44 am EDT
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

I had a one day rental from Sixt that I picked up at the Frankfurt main train station at 9:30. It was a 1-day flat rate, all mileage included for a total of 39euro. The next day I filled up the car and returned it to the Frankfurt train station at 8:00 before I took a 9:00am train out of the country. I returned the keys directly to the Sixt agent at the station and provided her with the gas receipt.

Later when I checked my credit card, I saw a charge from them of $124 eur0-- more than quadruple the amount that I PHYSICALLY signed for. When I pressed Sixt for more information, they sent me an invoice showing that I returned the car late and in addition charged me to refuel the car. Amazing that the car was logged in LONG AFTER I left the country... nevermind that I filled the tank and dealt directly with the corrupt agent in Frankfurt.

Turns out this is a classic fraudulent billing scam leaving the consumer no recourse with disputing it with your credit card. The very least I could have done was stand there and watch the agent log the car in an get a final confirmation receipt... but with these f*ckers, I'm not sure that would have made much of a difference.

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G
G
Gabriele Garau
US
1 comments
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Jun 25, 2023 8:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rented a car, they said the upgrade was free to a bmw x1, but then proceeded to charge me 400 euros extra.

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J
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Jmjk
Phoenix, US
1 comments
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Sep 03, 2023 3:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Reserved car for Maui trip. After fire, my airline cancelled my flight and resort closed due to lack of utilities. Airline and resort provided full refunds. Sixt refused to provide a refund or credit. They said my complaint would be filed with appropriate Sixt individual. I’ve never heard back despite several efforts. Stay away from Sixt

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H
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harvey polishuk
US
1 comments
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Oct 11, 2023 4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

at FRA only electric car to rent. never drove electric. no owner manual in the car. charged 200 euros because I changed the date of the rental. recharge is a nightmare. Shell card worthless. power cable locked in and unable to release.

went on YouTube to find out how to release it. recharging to complex.

no cable to use home elect in car.

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  1. Sixt Contacts

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    33%
    Confidence score
    Uruguay
    More phone numbers
  3. Sixt emails
  4. Sixt address
    Zugspitzstraße 1, Pullach, D-82049, Germany
  5. Sixt social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Sixt Category
Sixt is ranked 4 among 118 companies in the Vehicle Rental and Leasing category
#02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International
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