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CB Vehicle Rental and Leasing Sixt Caution to renters of SIXT
Sixt

Sixt review: Caution to renters of SIXT

D
Author of the review
2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Caution to renters! I booked a car through Expedia, paying an upfront fee of $487. Initially, the car wasn't available at the airport despite availability, forcing me to spend over $50 on a taxi to the downtown Seattle office. I had bought insurance via Expedia as a precaution, only to be informed at the office that it wouldn't cover the vehicle. The customer service representative (CSR) urged me to buy additional insurance without disclosing the cost and charged an extra $335 deposit fee not included in the Expedia bill. He arranged for me to return the car to the airport when I was due to fly out, or so I was led to believe. I enjoyed driving the Rav 4 for the week without any issues. However, as my departure neared, I received an email claiming I had returned the car late and incurred an extra $76 in late fees. When I contacted the CSR, I was told the drop-off time had been set 13 hours before my flight, which was a clear error. The CSR on the phone was uncooperative and insisted on charging me. Fortunately, the SIXT office staff at the airport amended my drop-off time graciously. Yet, days later, SIXT billed me an additional $123 for airport drop-off and extra insurance costs—services I was initially told were redundant. I was unaware of any airport drop-off fee, as it was never mentioned by the CSR. Beware of hidden charges from this company; I will definitely not be using their services again.

Claimed loss: Insurance fees and drop off fees exceeding $100

Desired outcome: They keep charging me.

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  1. Sixt Contacts

  2. Sixt phone numbers
    +49 180 625 2525
    +49 180 625 2525
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    Germany
    +1 (888) 749-8227
    +1 (888) 749-8227
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    United States
    +44 844 248 6620
    +44 844 248 6620
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    16%
    Confidence score
    United Kingdom
    +353 12 352 030
    +353 12 352 030
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    60%
    Confidence score
    Ireland
    +43 810 977 424
    +43 810 977 424
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    100%
    Confidence score
    Austria
    +32 70 225 800
    +32 70 225 800
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    100%
    Confidence score
    Belgium
    +420 222 324 995
    +420 222 324 995
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    Czech Republic
    +45 32 481 100
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    100%
    Confidence score
    Denmark
    +358 200 111 222
    +358 200 111 222
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    Finland
    +33 820 007 498
    +33 820 007 498
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    38%
    Confidence score
    France
    +39 665 2111
    +39 665 2111
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    Italy
    +31 235 698 656
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    Netherlands
    +47 81 522 466
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    100%
    Confidence score
    Norway
    +48 225 111 555
    +48 225 111 555
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    Poland
    +351 217 998 701
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    25%
    Confidence score
    Portugal
    +40 372 372 005
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    Romania
    +7 495 281 5150
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    Russia
    +34 902 491 616
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    100%
    Confidence score
    Spain
    +46 771 890 000
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    100%
    Confidence score
    Sweden
    +41 848 884 444
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    100%
    Confidence score
    Switzerland
    +90 232 444 0076
    +90 232 444 0076
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    50%
    Confidence score
    Turkey
    +973 17 711 770
    +973 17 711 770
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    100%
    Confidence score
    Bahrain
    +86 400 869 2616
    +86 400 869 2616
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    100%
    Confidence score
    China
    +91 114 949 6255
    +91 114 949 6255
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    100%
    Confidence score
    India
    +974 44 324 313
    +974 44 324 313
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    Qatar
    +966 12 197 171
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    100%
    Confidence score
    Saudi Arabia
    +65 64 239 566
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    100%
    Confidence score
    Singapore
    +27 112 309 990
    +27 112 309 990
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    South Africa
    +82 234 520 001
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    100%
    Confidence score
    South Korea
    +94 112 870 870
    +94 112 870 870
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    100%
    Confidence score
    Sri Lanka
    +66 27 932 300
    +66 27 932 300
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    100%
    Confidence score
    Thailand
    +971 43 847 301
    +971 43 847 301
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    100%
    Confidence score
    UAE
    +54 114 815 2223
    +54 114 815 2223
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    100%
    Confidence score
    Argentina
    +55 113 661 8615
    +55 113 661 8615
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    100%
    Confidence score
    Brazil
    +56 225 136 000
    +56 225 136 000
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    100%
    Confidence score
    Chile
    +52 818 363 2917
    +52 818 363 2917
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    100%
    Confidence score
    Mexico
    +51 12 423 939
    +51 12 423 939
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    100%
    Confidence score
    Peru
    +59 829 032 267
    +59 829 032 267
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    33%
    Confidence score
    Uruguay
    More phone numbers
  3. Sixt emails
  4. Sixt address
    Zugspitzstraße 1, Pullach, D-82049, Germany
  5. Sixt social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Sixt Category
Sixt is ranked 4 among 118 companies in the Vehicle Rental and Leasing category
#02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International

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