CB Vehicle Rental and Leasing Sixt Scam

Sixt review: Scam

Kenneth Quan of US

Oct 18, 2023 9:48 am EDT

Verified customer

Featured review

To whom it may concern,

This complaint concerns Sixt Rent a Car Reservation #[protected].

I believe that I am a recent victim of a clear case of “bait-and-switch” fraud perpetrated by the Sixt Rent a Car location at the Baltimore Washington International (BWI) Airport.

In the early morning hours of October 1, 2023, I arrived to the Sixt Rent a Car counter at BWI and was informed by the attending associate that the Economy Compact Vehicle that was advertised and booked via Priceline earlier that evening, was unavailable.

I was further told that I could either wait an additional 45 minutes in the hopes that an Economy Class vehicle would be returned within that timeframe or I could upgrade to the next available vehicle class, at my own expense. At no point did the associate volunteer that this situation should warrant a free upgrade, per business agreement between Priceline and Sixt Rent a Car. After having traveled for nearly 25 hours, I capitulated and agreed to upgrade to a BMW 3 series sedan. I was also told by the associate that as I only possessed liability insurance to the rental vehicle (again pre-purchased via Priceline), I would also be required to purchase additional coverage against bodily injury.

For a nine-day rental, I was charged that morning $277.83 (vehicle upgrade) and $152.91 (additional liability insurance coverage) for a total of $462.69. This amount was in addition to the $566.09 that I had already paid to Priceline.

I was subsequently informed by Priceline that for me to resolve my dispute, I needed to directly contact the Billing Call Center for Sixt Rent a Car.

In my brief but frustrating conversation with a customer service representative, I was repeatedly told that as I had signed the rental agreement for the upgrade on that early morning, I had no standing to dispute the additional charges. When I asked the representative to speak to his manager, he flippantly replied that his manager’s response would the same as his.

Desired outcome: Refund, apology and explanation

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Sixt Contacts

Sixt phone numbers

+49 180 625 2525
+49 180 625 2525

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Germany

+1 (888) 749-8227
+1 (888) 749-8227

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United States

+44 844 248 6620
+44 844 248 6620

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16%
Confidence score

United Kingdom

+353 12 352 030
+353 12 352 030

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60%
Confidence score

Ireland

+43 810 977 424
+43 810 977 424

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100%
Confidence score

Austria

+32 70 225 800
+32 70 225 800

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100%
Confidence score

Belgium

+420 222 324 995
+420 222 324 995

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Czech Republic

+45 32 481 100
+45 32 481 100

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100%
Confidence score

Denmark

+358 200 111 222
+358 200 111 222

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Finland

+33 820 007 498
+33 820 007 498

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38%
Confidence score

France

+39 665 2111
+39 665 2111

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Italy

+31 235 698 656
+31 235 698 656

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Netherlands

+47 81 522 466
+47 81 522 466

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100%
Confidence score

Norway

+48 225 111 555
+48 225 111 555

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Poland

+351 217 998 701
+351 217 998 701

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25%
Confidence score

Portugal

+40 372 372 005
+40 372 372 005

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Romania

+7 495 281 5150
+7 495 281 5150

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Russia

+34 902 491 616
+34 902 491 616

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100%
Confidence score

Spain

+46 771 890 000
+46 771 890 000

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100%
Confidence score

Sweden

+41 848 884 444
+41 848 884 444

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100%
Confidence score

Switzerland

+90 232 444 0076
+90 232 444 0076

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50%
Confidence score

Turkey

+973 17 711 770
+973 17 711 770

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100%
Confidence score

Bahrain

+86 400 869 2616
+86 400 869 2616

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100%
Confidence score

China

+91 114 949 6255
+91 114 949 6255

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Confidence score

India

+974 44 324 313
+974 44 324 313

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Qatar

+966 12 197 171
+966 12 197 171

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100%
Confidence score

Saudi Arabia

+65 64 239 566
+65 64 239 566

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100%
Confidence score

Singapore

+27 112 309 990
+27 112 309 990

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South Africa

+82 234 520 001
+82 234 520 001

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100%
Confidence score

South Korea

+94 112 870 870
+94 112 870 870

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100%
Confidence score

Sri Lanka

+66 27 932 300
+66 27 932 300

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100%
Confidence score

Thailand

+971 43 847 301
+971 43 847 301

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100%
Confidence score

UAE

+54 114 815 2223
+54 114 815 2223

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100%
Confidence score

Argentina

+55 113 661 8615
+55 113 661 8615

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100%
Confidence score

Brazil

+56 225 136 000
+56 225 136 000

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100%
Confidence score

Chile

+52 818 363 2917
+52 818 363 2917

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100%
Confidence score

Mexico

+51 12 423 939
+51 12 423 939

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100%
Confidence score

Peru

+59 829 032 267
+59 829 032 267

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33%
Confidence score

Uruguay

More phone numbers

Sixt emails

customerservice-usa@sixt.com

100%
Confidence score: 100%

Support

customerservice@sixt.com.kw

100%
Confidence score: 100%

Support

Sixt address

Zugspitzstraße 1, Pullach, D-82049, Germany

Sixt social media
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Nov 20, 2024