Menu
For Business Write a review File a complaint
Skagen

Skagen review: cracked glass 14

C
Author of the review
6:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My partner bought me a Skagen watch for my birthday and I was overjoyed! Within a month the glass had cracked, I had to pay to talk to a help line who were no help. Just gave me an address to send it to. Cost almost half the replacement cost to fix, and now a couple of months later its cracked again. Both times I wasn't doing anything active. Today I was walking around a stately home. Hardly a place to damage a watch!
So so disappointed and not covered by warranty. Skagen I wish I'd read all the other complaints about you before I bought the watch. I will make sure I tell everyone I can what I think of your products and service. I should be getting a new watch.

14 comments
Add a comment
R
R
Ribald
US
Dec 21, 2015 12:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I Have had the same experience, am not going to even bother getting it fixed but just throw it in the junk watch box with a couple of other failures, the inconvenience disappointment and cost involved by continually getting it fixed would eventually exceed the worth of the watch but the advise I will convey to other potential skagen buyers will cost skagen a lot more .

R
R
Rob15
GB
Jul 05, 2016 2:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I picked up one of my Skagen watches yesterday, it had been left to one side for a week or so, I found the glass cracked, it was not cracked when I took it off and from the way the crack has got worse over just an hour or so not, even being touched it appears to be under pressure from the sides of the watch case. The glass it would seem is to tight for the watch case, that could explain the other cracks I have read about. Not sure what to do now, would seem Skagen are unwilling to concede there may be a problem.

L
L
Lyndon Davies
GB
Aug 16, 2016 10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had the same issue, no contact to the glass and yet a crack appeared. Put it down in its box (I hadn't long bought it) and yet the following morning the whole glass had circular cracks in it. Took it back to the shop who fixed it under warranty (well sent it away to be fixed, but it looked as good as new). Less than three months later, same crack/circular problem. Now I'm undecided what to do... do I try and get it fixed or simply write off £145?
But one thing's for sure, despite the fact it was a nice, slim watch... no more Skagens.

G
G
glang
GB
Nov 21, 2016 1:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have had the same problem, my watch had it's third glass fitted and within a month it cracked, I was just sitting at my desk talking and I heard a crackling sound, we both stopped and looked at one another then I noted the sound was coming from my watch, I looked at it and watched the centre of the face separate from the outer edge, like magic.
I complained to Skagen UK but they did not even reply, I complained again and they still did not reply, I wrote to Skagen in America and the replied asking me to write to Skagen UK, the address they gave me was the one I had written to,
My advice is to stay away from Skagen or Fosil who I believe own Skagen.

View 0 more photos
F
F
Felicity Tharme
US
Jan 29, 2017 12:20 pm EST
Replying to comment of glang

I agree. My watch glass has also cracked without me knocking or dropping it. So disappointed as given to me for Christmas 2016 as a gift. Don't but pay Skagen

D
D
DKarstaedt
US
Aug 17, 2017 10:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm glad I found this site, thought I was going crazy! My 1 year old Skagen watch crystal broke just like the one posted in a picture. I never so much as bumped it! From the appearance it looks like a stress crack, as if the glass is seated at an angle causing tension, or the case isn't square.
From the other posts I'm not sure I want to bother calling Skagen.

B
B
Boggy
Sydney Metro Area, AU
Jan 04, 2018 6:15 pm EST

I am so glad that I found this web site with comments about the Skagen glass cracking. I have exactly the same problem and while searching for the Skagen repair centre in Sydney I found this web site. I bought the watch because of the great looks. Shortly after it slightly cracked by itself. It stayed like that for a few months and then the crack expanded. I decided to repair it however, after reading comments on this web site I abandoned this idea. I fully support conclusion of others who experienced this problem which is : DO NOT BUY SKAGEN.

D
D
DKarstaedt
US
Jan 04, 2018 6:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fast forward from last August to I believe September and I contacted Skagen about my cracked crystal. They sent me an authorization letter with instructions to send it to the repair center in Houston (?) and they repaired it at no charge other than a modest shipping charge.
So far so good!

J
J
Jackie-Pearson
US
Dec 09, 2018 10:51 pm EST

I could not for the life of me work out how I had cracked the glass on my Skagen watch - after reading your comments I realise I might not have actually done anything wrong!
I love the watch but can't justify paying half the price of the watch for replacement glass - I will look at having a third party fit a standard glass to it, thanks for warding me off this!

J
J
Jon Stone
GB
Oct 04, 2019 9:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’m first glass cracked. They wouldn’t replace it under guarantee. I paid for a new glass and that cracked in exactly the same place. Wouldn’t touch these crappy overpriced products with a barge pole. THE WATCHES ARE FAULTY AMD THIS CORRESPONDENCE PROVES IT.

H
H
Hugh Stevenson
US
Oct 28, 2019 12:03 am EDT

I was going to throw my watch away after replacing the crystal twice and it breaking unexpectedly... I have discovered now that I can buy the correct size sapphire crystal on ebay for about 8 USD. I measured the watch with a digital caliper to find out what diameter was required - you might need help with that...
I was previously told that I had to go to a Skagen service center. Seems like crap.
I hope it fits when I get it!

G
G
Grandma Nancy
US
Feb 24, 2020 7:28 pm EST

Had the same problem with my Skagen watch crystal cracking. LOVE everything about it: Looks, keeping good time & not terribly expensive. Over 4 years old so no warranty. Considering taking it to my local jeweler for repair! Hoping he can...

View 0 more photos
A
A
An Lecluyse
US
Nov 21, 2020 2:12 pm EST

Te koop. Skagen met sierlijk gebroken glas. 28 dagen na aankoop... record? Geen garantie, wat hadden we verwacht?

View 0 more photos
S
S
S. Bea
Budapest, HU
Oct 31, 2021 3:37 pm EDT

Scandalous! I'm dealing with the same problem. I bought my Skagen watch half year ago and it cracked for no reason overnight! I also tried to remember what did I do with it, but reading all your complains about the quality of the mineral glass, it starts to make sense to me.

  1. Skagen Contacts

  2. Skagen phone numbers
    1800 818 853
    1800 818 853
    Click up if you have successfully reached Skagen by calling 1800 818 853 phone number 1 1 users reported that they have successfully reached Skagen by calling 1800 818 853 phone number Click down if you have unsuccessfully reached Skagen by calling 1800 818 853 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling 1800 818 853 phone number
    100%
    Confidence score
    Australia
    +1 (860) 425-3747
    +1 (860) 425-3747
    Click up if you have successfully reached Skagen by calling +1 (860) 425-3747 phone number 0 0 users reported that they have successfully reached Skagen by calling +1 (860) 425-3747 phone number Click down if you have unsuccessfully reached Skagen by calling +1 (860) 425-3747 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +1 (860) 425-3747 phone number
    India
    +1 (800) 236-7745
    +1 (800) 236-7745
    Click up if you have successfully reached Skagen by calling +1 (800) 236-7745 phone number 0 0 users reported that they have successfully reached Skagen by calling +1 (800) 236-7745 phone number Click down if you have unsuccessfully reached Skagen by calling +1 (800) 236-7745 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +1 (800) 236-7745 phone number
    Mexico
    +1 (877) 752-4361
    +1 (877) 752-4361
    Click up if you have successfully reached Skagen by calling +1 (877) 752-4361 phone number 0 0 users reported that they have successfully reached Skagen by calling +1 (877) 752-4361 phone number Click down if you have unsuccessfully reached Skagen by calling +1 (877) 752-4361 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +1 (877) 752-4361 phone number
    United States
    +1 (800) 699-0556
    +1 (800) 699-0556
    Click up if you have successfully reached Skagen by calling +1 (800) 699-0556 phone number 0 0 users reported that they have successfully reached Skagen by calling +1 (800) 699-0556 phone number Click down if you have unsuccessfully reached Skagen by calling +1 (800) 699-0556 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +1 (800) 699-0556 phone number
    Canada
    +44 344 412 3277
    +44 344 412 3277
    Click up if you have successfully reached Skagen by calling +44 344 412 3277 phone number 1 1 users reported that they have successfully reached Skagen by calling +44 344 412 3277 phone number Click down if you have unsuccessfully reached Skagen by calling +44 344 412 3277 phone number 4 4 users reported that they have UNsuccessfully reached Skagen by calling +44 344 412 3277 phone number
    United Kingdom & Ireland
    +43 94 756 103
    +43 94 756 103
    Click up if you have successfully reached Skagen by calling +43 94 756 103 phone number 1 1 users reported that they have successfully reached Skagen by calling +43 94 756 103 phone number Click down if you have unsuccessfully reached Skagen by calling +43 94 756 103 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +43 94 756 103 phone number
    100%
    Confidence score
    New Zealand
    +43 810 300 450
    +43 810 300 450
    Click up if you have successfully reached Skagen by calling +43 810 300 450 phone number 2 2 users reported that they have successfully reached Skagen by calling +43 810 300 450 phone number Click down if you have unsuccessfully reached Skagen by calling +43 810 300 450 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +43 810 300 450 phone number
    100%
    Confidence score
    Austria
    +420 284 829 163
    +420 284 829 163
    Click up if you have successfully reached Skagen by calling +420 284 829 163 phone number 1 1 users reported that they have successfully reached Skagen by calling +420 284 829 163 phone number Click down if you have unsuccessfully reached Skagen by calling +420 284 829 163 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +420 284 829 163 phone number
    100%
    Confidence score
    Czech Republic
    +45 45 883 460
    +45 45 883 460
    Click up if you have successfully reached Skagen by calling +45 45 883 460 phone number 1 1 users reported that they have successfully reached Skagen by calling +45 45 883 460 phone number Click down if you have unsuccessfully reached Skagen by calling +45 45 883 460 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +45 45 883 460 phone number
    100%
    Confidence score
    Denmark
    +358 947 805 414
    +358 947 805 414
    Click up if you have successfully reached Skagen by calling +358 947 805 414 phone number 1 1 users reported that they have successfully reached Skagen by calling +358 947 805 414 phone number Click down if you have unsuccessfully reached Skagen by calling +358 947 805 414 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +358 947 805 414 phone number
    100%
    Confidence score
    Finland
    +33 388 025 252
    +33 388 025 252
    Click up if you have successfully reached Skagen by calling +33 388 025 252 phone number 1 1 users reported that they have successfully reached Skagen by calling +33 388 025 252 phone number Click down if you have unsuccessfully reached Skagen by calling +33 388 025 252 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +33 388 025 252 phone number
    100%
    Confidence score
    France
    +49 322 2109 5400
    +49 322 2109 5400
    Click up if you have successfully reached Skagen by calling +49 322 2109 5400 phone number 1 1 users reported that they have successfully reached Skagen by calling +49 322 2109 5400 phone number Click down if you have unsuccessfully reached Skagen by calling +49 322 2109 5400 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +49 322 2109 5400 phone number
    100%
    Confidence score
    Germany
    +30 210 331 1489
    +30 210 331 1489
    Click up if you have successfully reached Skagen by calling +30 210 331 1489 phone number 1 1 users reported that they have successfully reached Skagen by calling +30 210 331 1489 phone number Click down if you have unsuccessfully reached Skagen by calling +30 210 331 1489 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +30 210 331 1489 phone number
    100%
    Confidence score
    Greece
    +39 444 955 955
    +39 444 955 955
    Click up if you have successfully reached Skagen by calling +39 444 955 955 phone number 1 1 users reported that they have successfully reached Skagen by calling +39 444 955 955 phone number Click down if you have unsuccessfully reached Skagen by calling +39 444 955 955 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +39 444 955 955 phone number
    100%
    Confidence score
    Italy
    +31 314 799 056
    +31 314 799 056
    Click up if you have successfully reached Skagen by calling +31 314 799 056 phone number 1 1 users reported that they have successfully reached Skagen by calling +31 314 799 056 phone number Click down if you have unsuccessfully reached Skagen by calling +31 314 799 056 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +31 314 799 056 phone number
    100%
    Confidence score
    Netherlands
    +47 64 926 153
    +47 64 926 153
    Click up if you have successfully reached Skagen by calling +47 64 926 153 phone number 1 1 users reported that they have successfully reached Skagen by calling +47 64 926 153 phone number Click down if you have unsuccessfully reached Skagen by calling +47 64 926 153 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +47 64 926 153 phone number
    100%
    Confidence score
    Norway
    +48 225 742 888
    +48 225 742 888
    Click up if you have successfully reached Skagen by calling +48 225 742 888 phone number 1 1 users reported that they have successfully reached Skagen by calling +48 225 742 888 phone number Click down if you have unsuccessfully reached Skagen by calling +48 225 742 888 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +48 225 742 888 phone number
    100%
    Confidence score
    Poland
    +351 214 232 000
    +351 214 232 000
    Click up if you have successfully reached Skagen by calling +351 214 232 000 phone number 1 1 users reported that they have successfully reached Skagen by calling +351 214 232 000 phone number Click down if you have unsuccessfully reached Skagen by calling +351 214 232 000 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +351 214 232 000 phone number
    100%
    Confidence score
    Portugal
    +7 495 783 7464
    +7 495 783 7464
    Click up if you have successfully reached Skagen by calling +7 495 783 7464 phone number 1 1 users reported that they have successfully reached Skagen by calling +7 495 783 7464 phone number Click down if you have unsuccessfully reached Skagen by calling +7 495 783 7464 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +7 495 783 7464 phone number
    100%
    Confidence score
    Russia
    +34 933 633 870
    +34 933 633 870
    Click up if you have successfully reached Skagen by calling +34 933 633 870 phone number 1 1 users reported that they have successfully reached Skagen by calling +34 933 633 870 phone number Click down if you have unsuccessfully reached Skagen by calling +34 933 633 870 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +34 933 633 870 phone number
    100%
    Confidence score
    Spain
    +46 317 194 500
    +46 317 194 500
    Click up if you have successfully reached Skagen by calling +46 317 194 500 phone number 1 1 users reported that they have successfully reached Skagen by calling +46 317 194 500 phone number Click down if you have unsuccessfully reached Skagen by calling +46 317 194 500 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +46 317 194 500 phone number
    100%
    Confidence score
    Sweden
    +41 615 609 900
    +41 615 609 900
    Click up if you have successfully reached Skagen by calling +41 615 609 900 phone number 1 1 users reported that they have successfully reached Skagen by calling +41 615 609 900 phone number Click down if you have unsuccessfully reached Skagen by calling +41 615 609 900 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +41 615 609 900 phone number
    100%
    Confidence score
    Switzerland
    +90 212 444 7228
    +90 212 444 7228
    Click up if you have successfully reached Skagen by calling +90 212 444 7228 phone number 1 1 users reported that they have successfully reached Skagen by calling +90 212 444 7228 phone number Click down if you have unsuccessfully reached Skagen by calling +90 212 444 7228 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +90 212 444 7228 phone number
    100%
    Confidence score
    Turkey
    +86 400 820 3126
    +86 400 820 3126
    Click up if you have successfully reached Skagen by calling +86 400 820 3126 phone number 1 1 users reported that they have successfully reached Skagen by calling +86 400 820 3126 phone number Click down if you have unsuccessfully reached Skagen by calling +86 400 820 3126 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +86 400 820 3126 phone number
    100%
    Confidence score
    China
    +852 24 378 566
    +852 24 378 566
    Click up if you have successfully reached Skagen by calling +852 24 378 566 phone number 1 1 users reported that they have successfully reached Skagen by calling +852 24 378 566 phone number Click down if you have unsuccessfully reached Skagen by calling +852 24 378 566 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +852 24 378 566 phone number
    100%
    Confidence score
    Hong Kong
    +62 212 358 1344
    +62 212 358 1344
    Click up if you have successfully reached Skagen by calling +62 212 358 1344 phone number 1 1 users reported that they have successfully reached Skagen by calling +62 212 358 1344 phone number Click down if you have unsuccessfully reached Skagen by calling +62 212 358 1344 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +62 212 358 1344 phone number
    100%
    Confidence score
    Indonesia
    +81 359 924 611
    +81 359 924 611
    Click up if you have successfully reached Skagen by calling +81 359 924 611 phone number 1 1 users reported that they have successfully reached Skagen by calling +81 359 924 611 phone number Click down if you have unsuccessfully reached Skagen by calling +81 359 924 611 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +81 359 924 611 phone number
    100%
    Confidence score
    Japan
    +60 379 691 900
    +60 379 691 900
    Click up if you have successfully reached Skagen by calling +60 379 691 900 phone number 1 1 users reported that they have successfully reached Skagen by calling +60 379 691 900 phone number Click down if you have unsuccessfully reached Skagen by calling +60 379 691 900 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +60 379 691 900 phone number
    100%
    Confidence score
    Malaysia
    +63 24 786 167
    +63 24 786 167
    Click up if you have successfully reached Skagen by calling +63 24 786 167 phone number 1 1 users reported that they have successfully reached Skagen by calling +63 24 786 167 phone number Click down if you have unsuccessfully reached Skagen by calling +63 24 786 167 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +63 24 786 167 phone number
    100%
    Confidence score
    Philippines
    +966 12 572 095
    +966 12 572 095
    Click up if you have successfully reached Skagen by calling +966 12 572 095 phone number 1 1 users reported that they have successfully reached Skagen by calling +966 12 572 095 phone number Click down if you have unsuccessfully reached Skagen by calling +966 12 572 095 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +966 12 572 095 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 64 318 100
    +65 64 318 100
    Click up if you have successfully reached Skagen by calling +65 64 318 100 phone number 1 1 users reported that they have successfully reached Skagen by calling +65 64 318 100 phone number Click down if you have unsuccessfully reached Skagen by calling +65 64 318 100 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +65 64 318 100 phone number
    100%
    Confidence score
    Singapore
    +27 214 180 045
    +27 214 180 045
    Click up if you have successfully reached Skagen by calling +27 214 180 045 phone number 1 1 users reported that they have successfully reached Skagen by calling +27 214 180 045 phone number Click down if you have unsuccessfully reached Skagen by calling +27 214 180 045 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +27 214 180 045 phone number
    100%
    Confidence score
    South Africa
    +82 221 560 600
    +82 221 560 600
    Click up if you have successfully reached Skagen by calling +82 221 560 600 phone number 1 1 users reported that they have successfully reached Skagen by calling +82 221 560 600 phone number Click down if you have unsuccessfully reached Skagen by calling +82 221 560 600 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +82 221 560 600 phone number
    100%
    Confidence score
    South Korea
    +886 287 739 911
    +886 287 739 911
    Click up if you have successfully reached Skagen by calling +886 287 739 911 phone number 1 1 users reported that they have successfully reached Skagen by calling +886 287 739 911 phone number Click down if you have unsuccessfully reached Skagen by calling +886 287 739 911 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +886 287 739 911 phone number
    100%
    Confidence score
    Taiwan
    +66 29 840 888
    +66 29 840 888
    Click up if you have successfully reached Skagen by calling +66 29 840 888 phone number 1 1 users reported that they have successfully reached Skagen by calling +66 29 840 888 phone number Click down if you have unsuccessfully reached Skagen by calling +66 29 840 888 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +66 29 840 888 phone number
    100%
    Confidence score
    Thailand
    +971 26 818 134
    +971 26 818 134
    Click up if you have successfully reached Skagen by calling +971 26 818 134 phone number 1 1 users reported that they have successfully reached Skagen by calling +971 26 818 134 phone number Click down if you have unsuccessfully reached Skagen by calling +971 26 818 134 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +971 26 818 134 phone number
    100%
    Confidence score
    UAE
    +84 439 460 886
    +84 439 460 886
    Click up if you have successfully reached Skagen by calling +84 439 460 886 phone number 2 2 users reported that they have successfully reached Skagen by calling +84 439 460 886 phone number Click down if you have unsuccessfully reached Skagen by calling +84 439 460 886 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +84 439 460 886 phone number
    100%
    Confidence score
    Vietnam
    +54 115 218 3729
    +54 115 218 3729
    Click up if you have successfully reached Skagen by calling +54 115 218 3729 phone number 1 1 users reported that they have successfully reached Skagen by calling +54 115 218 3729 phone number Click down if you have unsuccessfully reached Skagen by calling +54 115 218 3729 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +54 115 218 3729 phone number
    100%
    Confidence score
    Argentina
    +55 113 003 1070
    +55 113 003 1070
    Click up if you have successfully reached Skagen by calling +55 113 003 1070 phone number 1 1 users reported that they have successfully reached Skagen by calling +55 113 003 1070 phone number Click down if you have unsuccessfully reached Skagen by calling +55 113 003 1070 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +55 113 003 1070 phone number
    100%
    Confidence score
    Brazil
    +56 229 394 035
    +56 229 394 035
    Click up if you have successfully reached Skagen by calling +56 229 394 035 phone number 1 1 users reported that they have successfully reached Skagen by calling +56 229 394 035 phone number Click down if you have unsuccessfully reached Skagen by calling +56 229 394 035 phone number 0 0 users reported that they have UNsuccessfully reached Skagen by calling +56 229 394 035 phone number
    100%
    Confidence score
    Chile
    More phone numbers
  3. Skagen emails
  4. Skagen address
    901 S. Central Expwy, Richardson, Texas, 75080, United States
  5. Skagen social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Skagen Category
Skagen is ranked 43 among 298 companies in the Jewelry and Watches category