SkinCeuticals
Reviews and Complaints

This product is amazing! I really love it. The color blends perfectly with my foundation, so I don't have to worry about looking like a clown. Plus, it's super lightweight, so I can wear it all day without feeling like I'm wearing a mask. And the best part? It doesn't get shiny! I've tried so many other products that claim to be matte, but they always end up making me look like a greaseball. Not this one though!

I actually discovered this product through my dermatologist, who recommended it to me. I was a bit skeptical at first, but I decided to give it a try. And boy am I glad I did! It's become a staple in my makeup bag, and I won't travel without it.

Overall, I highly recommend this product to anyone who's looking for a lightweight, matte foundation that won't make you look shiny. It's definitely worth the investment!

skinceuticals.com is way too expensive, like seriously, it's like they're trying to rob you. And don't even get me started on Amazon, the prices there are even worse. I mean, come on, there are so many other companies out there that actually care about helping you with your skin and won't break the bank. You should definitely look elsewhere if you want quality and affordability.

SkinCeuticals is a company that sells skincare products online at skinceuticals.com. The customer service is not very good, as they don't seem to care about fixing the many problems with their website. The website is always having issues, and it's hard to navigate. When you try to contact them, they don't answer the phone or respond to emails. It's very frustrating when you're trying to get help and no one is there to assist you.

One time, I had to return a package because of all the mistakes on the website. It was a hassle to get them to refund me, and they didn't seem to care about my frustration. I had to keep calling and emailing until they finally gave me my money back. It was a lot of work, and I felt like they didn't value my time or effort.

Overall, I would not recommend SkinCeuticals to anyone. The customer service is terrible, and the website is always having issues. It's not worth the hassle to try and order from them. There are plenty of other companies out there that have better customer service and more reliable websites.

I gotta say, SkinCeuticals is the real deal. My old lady always gives me a jar of their eye cream every time I swing by (which ain't often enough, if you ask me). I ain't got the dough to be splurging on fancy skincare, but my momma's been using this stuff for years and she looks like a million bucks. I reckon it's the brand that all them fancy dermatologists recommend the most. Back in the day, you could only get it from them docs, but now you can order it straight from the website.

Let me tell ya, that eye cream is the bee's knees. I swear it helps with them pesky under eye circles. I don't know what kind of magic they put in that jar, but it works wonders. I ain't never tried any of their other products, but if they're anything like that eye cream, I bet they're top notch.

I bought a bunch of stuff from Skinceuticals and one of the things I got wasn't that good, so I decided to send it back. That was more than two months ago and I still haven't gotten my money back. I've called their customer service line like a dozen times and I've talked to their online support like 10 times and nobody can seem to do anything about it. It's been super annoying. So, even though their stuff might be good, their customer service is really bad.

I gotta say, I'm no spring chicken anymore, I'm in my mid-40's and I ain't got no time for those phony baloney beauty products that make all sorts of bogus claims. But let me tell you, SkinCeuticals is the real deal. They don't just talk the talk, they walk the walk. They got the clinical trials to prove it, and my dermatologist even recommends them. That's how you know they're legit.

Now, let me tell you about my go-to products. I can't live without my CE Ferulic, Retexturing Activator, and Physical Fusion sunscreen. I use them every single day, just like they tell me to, and I've been doing it for over 5 years now. And let me tell you, my skin has never looked better. No funky smells, no sparkly glitter, no gimmicks. Just pure, unadulterated goodness for my skin. And the best part? I don't even need to wear makeup anymore. That's how good my skin looks.

Oh, and did I mention that my rosacea has gotten so much better since I started using these products? It's like a miracle. I can't recommend SkinCeuticals enough. Don't waste your time with anything else. Trust me, I've tried 'em all.

I recently had an experience with SkinCeuticals, a company that sells skincare products. As an eBay seller, I had a sample from this company that I purchased from someone else to sell on the platform. However, I ran into some trouble when my listing was removed by eBay. Apparently, even though it's allowed to sell samples, SkinCeuticals is quite greedy and reported my listing.

I was frustrated because my listing had already sold and been delivered, but SkinCeuticals still took it down. When I tried to reason with them and explain that another seller was also selling samples, they refused to remove her listings. I found this to be quite petty and unfair, especially since SkinCeuticals is a large company that makes plenty of money.

I have been emailing SkinCeuticals to try and get them to follow through on their agreements with eBay. It's frustrating to see them go after small sellers like me when there are bigger issues to worry about. I hope that SkinCeuticals will reconsider their stance on selling samples and work with eBay to come up with a fair solution.

My experience with Skinceuticals has been nothing short of a nightmare. In early 2020, I had the misfortune of receiving a duplicate shipment due to the company's sudden switch to a backorder system. It took months of back and forth with customer support to finally get my money back, and even then, the representatives I spoke with were far from helpful or understanding. To make matters worse, the COVID pandemic only added to the delays and frustrations.

Despite this terrible experience, I decided to give Skinceuticals another chance several months later. Unfortunately, my second attempt at ordering from them was just as disastrous. Their "fraud protection partner" was unable to verify my information on not one, but two different credit cards. This was especially frustrating because one of the cards had been perfectly fine for my initial order with the company. When I reached out to customer support for help, I was met with a complete lack of concern or empathy. They simply told me to take my business elsewhere.

At this point, I have completely given up on Skinceuticals. Their customer service is beyond atrocious and offensive. It's a shame, because I had heard good things about their products, but I simply cannot support a company that treats its customers so poorly. If you're considering ordering from Skinceuticals, I would strongly advise against it. There are plenty of other companies out there that value their customers and provide better service.

I recently purchased my second batch of Skinceticals products from their website in the beginning of August '22. However, I was not satisfied with the products and decided to return them. Unfortunately, the return slip was too blurry and I had to call their customer service for the address information. To my surprise, it took me three calls to finally get the information I needed. I couldn't help but wonder if hanging up on customers is a common practice at Skinceticals?

The total cost of the returned items was $248 and I shipped them back using USPS priority. After several weeks of tracking the package, I knew that Skinceticals had received my items. I contacted them to inquire about my refund and was promised that it would be processed by 9/12/22.

However, when I called back to follow up on my refund, I was hung up on twice and told that I needed to submit my tracking information. I was confused as to why I needed to do this when I had already received an email from them confirming that they had received my items. Eventually, they sent me an email saying that I would be refunded "in their systems time".

Overall, I believe that Skinceticals is an expensive line of skincare products that is sold in doctor's offices and is of great quality. However, their customer service is abysmal and I will never buy anything from them or their parent company, L'Or?al, again. It's a shame that such a great product is let down by poor customer service.

I've been a customer of Skinceuticals.com for a while now and have always been satisfied with their products. However, my recent experience with them has been nothing short of a nightmare. It's been a huge headache and has made me question the professionalism of this company.

I placed an order with Skinceuticals about ten days ago. The next day, I was supposed to receive an email receipt, but I didn't. I called customer service to inquire about it, but they had no record of my order. They suggested that I place the order again, which I did. But, to my surprise, I didn't receive a receipt for this order either. I called customer service again, and they still had no record of my order.

What's worse is that I noticed 150 separate $1.00 pending charges on my credit card statement. These charges kept showing up for four days, with 150 new pending charges each day. I was worried and confused, and the company had no explanation for it.

I spoke with four different customer service representatives, and they all promised to look into it and call me back. But, none of them ever did. Instead, I received an email from Skinceuticals at an email address that is not linked to my account. I'm not sure why they used this email address to contact me when I had been contacting them via phone.

It's been ten days since I placed my first order and nine since I first contacted Skinceuticals.com regarding this problem. Still, no one has an explanation for how the company "lost" the record of my order but managed to retain my credit card number and then attempted to charge that card approximately 450 times. It's frustrating that they can't seem to keep track of my personal information and don't seem to care about it.

Although no pending charges have accrued in the past six days, Skinceuticals still can't explain what went wrong, and these pending charges still show up on my account. They are still "looking into it," but I'm not sure if they will ever find a solution.

Overall, I'm disappointed with Skinceuticals.com and their lack of professionalism. I hope they can fix this issue and prevent it from happening to other customers in the future.

moisturize and clean your skin. I also tried the vitamin C serum and it really brightened up my complexion. The only downside is that it's a bit pricey, but I think it's worth it for the quality of the products. I also appreciate that they use science and research to create their products, so I feel like I'm getting something that's actually effective. Overall, I'm really happy with my experience with SkinCeuticals and will definitely be purchasing more products in the future.

So, I recently had an experience with SkinCeuticals and let me tell you, it was a bit of a hassle. I ordered some products from their website and everything seemed fine at first. But then, I received a follow-up email saying that my bank wouldn't accept the credit card I used to make the purchase. I mean, come on, really? I suggested they just send a check instead, but it seems like they're trying to avoid paying me.

Despite this issue, I have to say that I do like the products themselves. They seem to be of good quality and have helped improve my skin. However, the customer service experience has left a bit of a sour taste in my mouth. It's frustrating when companies don't take responsibility for their own mistakes and try to shift the blame onto the customer.

Overall, I would recommend SkinCeuticals products, but just be aware that you might run into some issues with their customer service. It's a shame because the products themselves are great, but the hassle of dealing with their support team can be a bit of a headache.