Sleep Number
Reviews and Complaints

ORDER [protected]
RONALD HERNANDEZ
5951 IMPERIAL HWY APT G
SOUTH GATE, CA. 902080

I purchased a frame at 10571 Cerritos Ca store. I was told by salesperson Benjamin C. Everything which includes prices and items I was purchasing. Unfortunately I could not make the payment then for a bank issue. I did go back about a week later, but Ben was not at that store. The second salesperson a lady, was nice though DID NOT tell us that the bed frame was not "INCLUDED". HAD I BEEN AWARE OR BEEN TOLD ABOUT THIS, I WOULD HAVE PAID FOR THE FRAME THEN. The bed was delivered and the paperwork states the items I purchased but at the time, what I saw on display at is what I wanted to get. Is like buying shoes and not getting the laces and not being told about it. I TRIED MAKING THE PURCHASE FOR THE FRAME BUT I HAVE TO WAIT YET ANOTHER DAY! My two choices are simple put the bed on the floor or place it on the cheap $50 metal frame where I had my previous one. If the store display had the mattresses on the floor, I would have asked how much the frames cost. But the mattress have a box and a frame and a beautiful ceiling screen, to show customers the points of pressure when lying on the back or the side. I cannot believe I purchased 2/3 of the display I saw. I cannot believe I wasn't informed, hey Mr. Hernandez, the frame must be purchase separately. Yet, I come to find all this out the day of the delivery. Which I call and try to speak to a female representative on the 1800 472 7145 number to try to get answers as to why and only to get that person hang up on me as soon as I said let me talk to a manager or someone in a higher position than you. I was hung up on! What kind of professionalism is that! I called at 10:54 a.m. from my [protected] number. Look it up. The second person I asked if she would also hang up on me she replied no I don't do that. We spoke. At the end she informed me the total price for the frame AND DELIVERY FEES. ADDITIONAL PAY FOR SOMETHING THAT COULD'VE BEEN AVOIDED SINCE DAY 1! WHY MUST I PAY AN ADDITIONAL $200! MY HEAD IS HURTING, I'VE BEEN HUNG UP ON, MY PURCHASE WASN'T WHAT I EXPECTED AND WAS NOT THOROUGHLY INFORMED, AND I HAVE TO PAY AND ALMOST ADDITIONAL $500?!

That is the money I could've paid the day i was at the store. In reality there are NO SAVINGS. This experience is the most excruciating pain only compared closely to my damaged disks in my lumbar area. What a damn rip off!

So now we have received the correct
bed and I was Thankful that {Pattie} truly listened and fixed the situation. Since the delivery 🚚 📦 came and set up the bed I myself have noticed each morning that i always had marks {red itchy and welps}on me when I awaken. my husband has mentioned that maybe it is a mosquito biting nightly. So we put out mosquito repellent and caught nothing.. Then one night I was awake, itching had my cell phn by me so I turned on the flashlight to see why was I itching, low and behold there was a BED BUG IN MY BED!I called headquarters the following morning, talk to Pattie and informed her of the entire situation. Pattie placed me on hold for about seven minutes, came back and said, UNFORTUNATELY THEY CANNOT DO ANYTHING BUT REFER ME TO AN EXTERMINATOR. I explained her company brought those BED BUGS into my home and I want them to fix this situation Pattie told me that their TECHS are TRAINED TO SEE/SPOT BED BUGS and my mattress was new. I explained to her that the 2 delivery men told me and my husband that they Delivered and make pickups all in the same trips...I also told {Pattie} that when the delivery men came into my home, by no means did they CHECK MY BED FOR ANYTHING, BUT, THEY
IMMEDIATELY DEFLATED MY OLD BED AND PACKED IT UP ON THE TRUCK WITHOUT 👀👀LOOKING FOR ANY ISSUES..Then they unloaded all items off the truck for my new bed, PLACED ALL PIECES ON THE GROUND/CONCRETE, THEN PROCEEDED TO BRING EVERYTHING INTO MY HOME. Bottom line is, This delivery company did everything wrong AND NOW I'M LEFT WITH A DISASTER OF BUGS-AND SLEEP NUMBER DON'T WANT TO FIX IT.. of course I'm waiting for {Pattie} to get back with me, our ending conversation was she WILL PASS THE INFORMATION ON TO HER TEAM. {waiting in Virginia 7/1/2019}

We have black mold all over our mattress. The air chambers in the tubes of the pump. Our mattress is wet. My husband and I have suffered from terrible allergies for the last several years. We were cleaning and decided to open up our bed an discovered the terrible mold. We have been sleeping in. No wonder we are sick. After my discovery I googled the issue. I am appalled at the number. Of complaints. This should have been recalled. . Sleep number is very well aware of the situation. What recourse do I have?

I purchased the bed about a month ago and had the bed delivered on June 13th 2019. When the bed was installed, the technicians told me corporate forgot to send the air hose and the extra remote I purchased. I would have to install it myself when i get it, which I received the same day. It was quite a hassle since everything else was installed. They did refund me the delivery fee for this inconvenience. After one night, the left side of the bed was not holding air. I called customer service and they had me check a few things. Finally, she told me to take out the hose and put the plug back in and sleep on it for 3 nights. Well, the next morning the mattress was still not holding air. I called customer service again and she said I need a new air chamber and that it would be delivered 2 day air but a technician wouldn't be able to get there until the next Thurs. I told her I wanted the air chamber over-nighted and a technician to come sooner than Thurs. It would be a whole week from the time that we got the bed where my husband would not be able to sleep in bed. I called the store I purchased the bed from and he said he could have a tech out the night I got the air chamber. Well I got my air chamber that following Tues and called the store and requested the technician. He said they are done for the day and it would have to wait until Wedn. Wedn comes along and the technician's truck breaks down so they can't come now until Thursday (the day it was originally scheduled). The technicians come out on Thursday and they find it's not the air chamber that needs replaced, it was the mattress. The technicians are now upset because of all the issues we've had with this bed that they request all the parts to be replaced. I call customer service and speak with a "Escalated Tech" and ask what they are willing to do for this huge inconvenience. They say they can give us some free sheets and pillow and that they had already given us $200 off and replaced all the parts for free. That was it. The parts that came with the bed was NOT originally working, how is that my fault? She also mentioned I bought the bed with $1000 off already. That's what was on SALE! So they couldn't provided me any kind of a refund. Sleep Number has provided poor customer service! Last night was the first night my husband was able to sleep in the bed. I will never recommend a Sleep Number Bed to any one JUST because of the poor customer service. The technicians we had at our house were absolutely wonderful! The bed is currently being tested out by my husband... If it does not help with his back problems, we will be returning the bed.

I called your support department and spoke to a lady (Mariah) who attempted to help me with a foot warming problem I was having with my bed. After an hour of plugging, unplugging, powering on and off and rebooting my app by deleting it and bringing it back up. I ended up with nothing working and was sent to another (more technical) department. She also set up an appointment to have a technician come to my home to install a foot warming part and have them fix the bed since NOTHING seems to be working on the bed. However, the first available appointment is 8 DAYS FROM TODAY. Your team causes the bed to crash so I am out of luck to have the bed fixed on June 26th!
The technician started off with "you need to find the box with all of the wires going into it and check the wires and their connectivity. Now, I am a pretty intelligent person but I do not understand the electronic workings of a sleep number bed. So I asked to speak to a manager... after on hold again for more than 10 minutes, an arrogant manager came on ... made me feel like an idiot because I couldn't find the electrical box underneath the bed... (which is four inches from the floor.). I finally found the box and he told me to check for loose wires... when I told him their were no disconnected wires he suggested I look for the power on/off button. When I told him there was not one on the box here's
Indeed with "we'll just have to send a technician out". I told him I didn't think it was right to have to wait 9 days for a bed that was out of service compliments of your team. I asked to speak to his supervisor; to which he responded "that would be the CEO and she doesn't talk to customers. I advised that I felt this was horrible and maybe I should call the BBB. His response..."do what you need to do but, 9 days from now is the best we can do.
I worked nearly 40 years for ATT as a Customer Service Executive, aLobbyist and director of community relations for all of the state of Missouri. I guarantee you, if any of the employees treated a customer the way I was treated, we would have had a little corrective action discussion.
I feel your error should be fixed in a day or two... not 8 days away.

I received the pillow I ordered a week ago and feel the pillow is no different than any others. I called customer service this morning (and let me add they are all extremely rude) to inquire about a refund and was told that I can get a refund but they will have to send me a return label and $30 will be deducted from my return. When I asked for the address to send the pillow back to and I will pay a lesser amount, they would not give it to me. I'll be disputing the charge immediately with my credit card company.

We purchased a sleep number bed from a local area and have had nothing but problems since it was delivered. First issue, it was delivered one month and a half later. After the people set up the bed, I told my husband this was not what we saw and tried and agreed to purchase in the sleep number store. My husband realize the salesperson was a fast talker, sold us one thing in the store and we received something entirely different. Third issue, the mattress shifts. I called them and they said that was normal and they would send some kind of filling to install around the mattress ourselves, I had told them that this bed was not what we had expected and no longer wanted it. It did not help my back and hip areas, where the sale associate plainly stated it would. Also husband was told he would received relief for his sleep apnea. Which we do not see any difference. They did inform me that they would set up a house call and that was not in the warranty and would have to be paid out of pocket, and I was told it was a $199 fee. Bottom line, king size dual control split mattress with sheet sets, 9k dollar bed. we will never, never purchase another sleep number bed again. {Home in Virginia😡😡}

I am not happy to find out after six years of having my adjustable bed, that the adjustable part that raises, loweres and massages, is not part of the sleep number company and it's not even under warranty! 😡 the company is pruitt something and i've never been so rudely talked to in my life! I got so mad at her that I hung up. And was so pissed when told that it's not covered under a warranty and anything replaced will cost me plus a service technician! One side raises but the other does off and on. Needless to say, we were never told this when we bought our bed and would have never paid 6, 000.00 for a bed that is not covered from the bed to the mechanical all parts! Misrepresentation!

We ordered a $4, 600 Queen i7 bed. We waited 2 weeks for it to be delivered and I took the day off to be there. When they came to deliver it they said they couldn't get it up my stairs, I would either need to get a King or remove my railings on my stairs. Not knowing how to or wishing to remove my railings I asked the delivery guy to consider other options, while he was on the phone with his dispatcher I removed my stair railings. I asked him if he could deliver it now to which he replied no your delivery has been rescheduled. I said your here, the beds here and the railings have been removed and still he refused, so now I have a unsafe stairway and no bed, I am fuming and you just lost a $4, 600 sale. If this is how you treat a customer on deliver I'd hate to see how you'd treat a customer with a problem!

So a customer service representative called and I explained the situation, they said they would contact the delivery team to see what happened. The delivery team told them they have pictures of the railings on when they left, when they actually took the photos of the railings when they first arrived and advised me I need to either get a King or remove the railing. Quite obviously they are protecting themselves with lies. The representative I talk to about the lie said "what do you want me to do? They are in New York and I'm in Minnesota". Wow great company, great customer service.

Our son bought a Sleep Number 360 P5 queen bed in Columbus OH. He told the salesperson he wanted to be set up with his own account even though my husband and I are past customers, His account was put under ours and it has caused nothing but headaches.
My husband and I bought a Sleep number bed 360 P6 Queen in Toledo OH also on 8/28/2018. The sale lady could not input out address, email, or phone numbers because the account was tied to our son Bryan's name. We waited to have our bed delivered so Bryan could get his bed, set up his IQ, and then call to request to separate the accounts. It was not done and our bed looked like it was going to Columbus, not Toledo.
We have all called customer Service and the Innovations team several times and spent 40 plus hours trying to resolve this.. It looks like there is finally a work order to separate the accounts. We have been offered a free set of sheets or two free pillows for our troubles. We have purchased three prior sleep number beds for ourselves and our sons, We have never had issues like these.

I was so excited to finally purchase a Sleep Number Bed and FlexFit3 mattress. I placed my order on 8/25/18 and was given two options for delivery, the 5th of Sept. or the 15th of Sept. I chose the 5th (today) and received an email confirming an eta of 9am-1pm. I took the day off of work to be available for the delivery. In order to have the FlexFit 3 installed I would need to get ride of my solid wood platform bed frame prior to the delivery. My husband and I lugged this bed frame down flights of stairs last night so we could have everything ready for this new bed delivery. So long story short, they claim to have come at 9 am and call wrong number (I never gave them, and I had been reached on my correct number by their representative just a few days ago). First of all I was home the ENTIRE 9-1 time frame given, my buzzer never rang and my door was never knocked on! I contacted them at about 11 via the email they provide for questions about delivery and still haven't gotten a reply. I called their customer service number at noon concerned about my delivery and was informed that they claim to have come by already. I told them very clearly that that was not possible as they would have found me here. I explained that I had missed work and thrown my bed away in prep for this delivery and needed them to make the delivery happen today. After 40 min on the phone 32 of them on hold I was pretty much told that they would "try" but it wasn't likely that they would deliver my bed today! While I waited to hear back from then I decided to call and file a complaint with someone at Corporate. The very nice agent as nice as she was wasn't able to do anything but confirm that they wouldn't be coming back and that the next date they could deliver was 9/15! There was zero attempt to make this right be making sure I got my bed today, tomorrow or this week at least. All they did was offer me one of the dates I originally turned down on the 8/25 when I placed the order. I am so disappointed and frustrated with this company, I decided I NO LONGER WANT TO DO ANY BUSINESS with them and cancelled my order. I am actually really bummed because I have wanted this bed for so long, they totally messed up, and made no attempt to mend THEIR error. I won't have a chance to ever review their beds because I took my money over to Casper instead. If you like companies that really understand that customer service is key and that a reliable organized company I wouldn't recommend SLEEP NUMBER. I would give them zero stars but thats not an option

My very expensive Sleep Number bed arrived yesterday. It had an early-generation base that did not work. My mechanically astute installer finally got it to work through a temporary fix. I have asked for a new, current base. (Does anyone test this stuff? And who decides who gets old equipment that has been replaced and who gets current equipment?) In addition, neither the installer nor I could get the "Sleep IQ" app to work. It still doesn't. Finally, the remotes that I ordered have not arrived. Fortunately, the installer had one spare remote. Without it and without "Sleep IQ, " I would have been in trouble. I can't imagine how so many things could go wrong on one order except I am beginning to realize that this is one badly over-engineered mattress. This is our second Sleep Number bed and, based on the first day's experience, will be our last.

8/29/2018: No leak, no water anywhere, the only thing new is the sleep number mattress in the room. When I told my hunband it could be the mattress, he thought I was crazy. Then I googled it, and so shocked that many others have the same problem.

The black mold was ALL OVER the wood bed frame, I noticed a moldy smell for a while, and can't find the souce, we live in southern california which is very very dry, My son's room is always super clean. I can never imagine it could be mold. When I left the box spring today, OMG! It's the most horrific thing I ever seen, The black mold is everywhere, very thick, all over the wood. I use bleach try to clean it off, it's so horrific that I did't even think of taking a picture first. I cant beleive I let my child sleep on a bed like this, no wonder he has so much breathing problems.

How can a company sell a product like this?! How come when we research to buy this bed, we didn't see any mention of this problem? How come I can't post a negative review on Sleep Number website today? Its a public health issue. This is so wrong!

We purchase this bed online directly from Sleep Number on 11/27/2016.

What shall I do now? Any suggestion?! I'm in shock, I dont know what to do next!

This is our second sleep number bed which we had for 14 years. We purchased this bed in August of 2017. The problem we are having is if we adjust our sleep numbers below 35 the bed is too soft and we awaken with back pain, if we adjust over 35 then we both experience joint pain. I called customer service to ask for any suggestions or recommendations she took me through a couple of ridiculous steps that took time and solved nothing. She then said that most side sleepers prefer sleep numbers between 25-45, I had just finished telling her 35 doesn't even work. Then she offered to send me a comfort pad at the cost of over $350, she prefaced that by saying this cost was at a 50% discount, if you had called within the first 100 days she could send it to me free. I am completely disgusted with this bed for which we paid over $4, 000. I was hoping for some sort of resolution but received nothing except an "I'm sorry ma'am that is all I can do". I wanted a tempurpedic bed and I am regretting that we got this one instead.

I've had a sleep number bed P5 for less than a year now (I purchased the bed in July 2017). I have had 2 major issues up to this point; both the same issue. The head of the bed gets stuck in the up position, and won't go down. The message on the remote tells me there was a power outage and the bed needs to be recalibrated (you can't use the remote for anything until it's recalibrated). When I follow the directions to recalibrate, both sides of the head of the bed go up, however the right side goes down to flat, as it should, but the left side does not go down. I had a technician out 3-4 months ago who fixed it, and now I have the same exact problem, all in less than a year of ownership. I'd like to return the bed, feeling its defective (especially since technician says he's never seen this happen twice), but sleep number will not exchange or take back. So incredibly frustrating to have spent $5, 000+ for a mattress when I could have (and should have) gone to a local mattress store and got something just as good for half the money and not this aggravation.

If it is correct that you have stopped advertising on Laura Ingraham's show, you will never see mee as a customer.

Ms. Ingraham gets paid to give her opinions and in the case of David Hogg apologized for what she said. That should have been the end of it.

Mr. Hogg refused her apology and has made it his mission to destroy Ms. Ingraham for no valid reason.

Mr. Hogg is an admitted bully who was not even at the school on the day of the tragedy, refused a call from from the White House and bragged about it, has refused to debate classmates with opposing views and done nothing but bring attention to himself.

He has not earned respect nor done the hard work Ms Ingram has in her career but, that's kind of person you want as your representative?

You want to jump on the bandwagon to get Ms. Ingraham fired? You will do it without people like who live by their conscience, not ratings.

Cathleen Conlon
750 N Ocean Blvd Unit 1084
Pompano Beach, FL 33062

My wife and I ordered a Sleep Number mattress and base in August. The personnel at our local Sleep Number store were very knowledgeable and helpful and we had a very satisfactory purchasing experience. We were told our bed would be delivered in early Sept. and we would get a call prior to delivery to make arrangements. On Sept. 1st, upon getting home from work we had 5 messages from Sleep Number and the delivery driver informing us that they were at my house. We never got an advance call and they did not called our cell phones as instructed. Upon calling to reschedule, we were told it would be Oct. 1 before we could get our bed. We called our local store manager, who get us an earlier delivery, but that delivery was cancelled by Sleep Number. A subsequent call to Customer Service got me transferred 5 times before I was able to speak to anyone and my delivery was pushed out to Oct. 15. I get the feeling that Sleep Number Customer Service is going out of their way to deliver bad service. They are charging $180.00 for delivery.

My boyfriend & I are in the process of moving into our first apartment, my boyfriend was telling me about a sleep number mattress that was supposed to be one of the best especially from this company; we were furniture & mattress shopping when we came across the sleep number store in New Jersey in the garden state mall where we went to lay & try the features of the mattress not even 2 seconds after picking up the remote to click on features the associate next to us who was with another customer took the remotes out of our hands & put them back in the holder & didn't bother to offer any assistance which insulted us because we weren't in there to play we were in there to buy, we have both never felt so frustrated & insulted. We proceeded to ask for a manager who didn't really address our complaint & nodded her head & asked if we were still looking to buy because she'd be glad to help us out but we no longer wanted to purchase from there. I would appreciate if someone could reach out to me regarding this.

I need a firm bed. I keep it at 100 but one side (the side I sleep on) just is not firm even at 100. I'm miserable with this bed and when I've called customer service, I'm given tasks by the operators to disconnect the bed and reconnect and or swap inflatable mattress sides... or other stuff that someone my age can not do alone. I need them to come and fix the bed or take it away. I wish I had never bought it. It is a real piece of overpriced crap.

I’m not a Sleep Number customer and will never be one. Their delivery truck trespassed on my property and damaged a bridge and utility wires and pole, and their only excuse for such reckless and irresponsible behavior was that they were misled by the GPS, while actually the GPS was correct, because the correct delivery address was my next-door neighbor and they simply chose to enter an obviously wrong and gated property with conspicuous, multiple and clear markings of the street address. The driver was unapologetic and uncooperative, and acted like he was under the influence and did not know what he was doing.