SmartMatch Insurance Agency’s earns a 3.4-star rating from 16 reviews, showing that the majority of policyholders are somewhat satisfied with their coverage and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I thought the representative LEE (BOO) GIBONS was great to work with!
I thought the representative LEE (BOO) GIBONS was great to work with! Very knowledgeable and patient. He answered every question in a way that was easy to understand! I think this guy is an asset to his organization. Just a great guy to work with! With employees like that you can't go wrong.
After deducting premiums from my bank account for 2 months, we never received anything identifying from Smart Match, cards, info re: their
After deducting premiums from my bank account for 2 months, we never received anything identifying from Smart Match, cards, info re: their insurance program - when I called, they said they would call back , but never did. I've put on a stop payment with my bank - wondering if they are a fraud!
I was looking for *** Supplemental Ins info. Ashley answered everything, even when I had to ask the same question again, due to not understanding anything about ***. I recommend her, she will get it done for you.
I think its kind of hoakey that out of approx 62 reviews that only 3 were negative and after reading them, I am going through the same thing
I think its kind of hoakey that out of approx 62 reviews that only 3 were negative and after reading them, I am going through the same thing with Smart Match . They have not responded to my emails.I am going to opt out of Smart Match !*** at Smart Match dont bother returning my calls and emails. RS
The complaint has been investigated and resolved to the customer's satisfaction.
Very happy with information provided. Answered my email questions promptly & accurately
Very good explaing everything to do with Smart Match and answering questions. Very well spoken on all details. Thank you very much for all the information and all the benefits I will receive.
After deducting premiums from my bank account for 2 months, we never received anything identifying from Smart Match, cards, info re: their insurance program - when I called, they said they would call back , but never did. I've put on a stop payment with my bank - wondering if they are a fraud!
My name is Toney Doty. I want to give Charile K a 5 star +. He was very helpfull and kind to me explaining what l could do. He answered my questions and was very patient with me and did a great job helping me understand. Thank you Charile. I hope your co-worker follow your example. It means alot to those of us that need help with what we don't understand. If there was a 10 star rating l give it to Charile.
Ms. B**** was excellent, went through all possibilities, until we got it down to the program that would save us the most
Ms. B was excellent, went through all possibilities, until we got it down to the program that would save us the most. She was informed and very patient look for answers on all questions and explained everything. She stayed late to finish both of our policies. I would love today thank you for all her help!
It was fast and easy and you confirmed my app .
Julia, the agent with whom I worked, was very knowledgeable and helpful.
The agent I spoke with, Mr. Ray, was very kind and extremely helpful. He patiently listened to my many questions, investigated available options, and explained them in a way I could understand. Made certain I have his phone and email to contact him with any further questions or if I want to make additional changes. I would def recommend.
Kyle was very helpfull in finding a supplement plan and a prescription plan.
My previous HMO plan was raising my out of pocket expenses for the coming year
My previous HMO plan was raising my out of pocket expenses for the coming year. SmartMatch helped me find a PPO insurance plan with better coverage and less out of pocket expense and a wider array of physicians to choose from for the same cost. They took the anxiety out of the overwhelming task of choosing the best plan for me.
The agent I spoke with, Mr
The agent I spoke with, Mr. Ray, was very kind and extremely helpful. He patiently listened to my many questions, investigated available options, and explained them in a way I could understand. Made certain I have his phone and email to contact him with any further questions or if I want to make additional changes. I would def recommend.
As a skeptic and frustrated with the hyperbolic ads bombarding us on Medicare Supplements, I finally decided that I should at least check it out
As a skeptic and frustrated with the hyperbolic ads bombarding us on Medicare Supplements, I finally decided that I should at least check it out. The person who assisted me was very knowledgeable and persuasive. Well, I signed on to the program which purports to give me additional benefits at no additional cost to me. I hope it turns out that way. We'll see in time.
My name is Toney Doty
My name is Toney Doty. I want to give Charile K a 5 star +. He was very helpfull and kind to me explaining what l could do. He answered my questions and was very patient with me and did a great job helping me understand. Thank you Charile. I hope your co-worker follow your example. It means alot to those of us that need help with what we don't understand. If there was a 10 star rating l give it to Charile.
they made finding healthcare for myself and my husband simple with 3 phone calls
they made finding healthcare for myself and my husband simple with 3 phone calls. The first lady, Patrice, took all our information and what kind of coverage we were looking for. The second lady, Erin, verified our information and then called back with the plan that best fit our needs. She called again to be sure we received our cards and to se if we had any questions. I am pleased with their services and would recommend them
Worst customer service I have ever experienced
Worst customer service I have ever experienced. Took 3 days to get back to me. Unfortunately, I wasn't home but they did leave a message. Called back several times. Have not received a response. It is interesting that the reviews seem to be 5 stars or 1 star. I have read the reviews. The 1 star is definitely more accurate. When they responded to my concerns before, they tell me to call a certain telephone number. That is their answer for everything. Calling the number only continues and exasperates the problem.
The complaint has been investigated and resolved to the customer's satisfaction.
My husband and I were overwhelmed at researching our insurance options, so discovering SmartMatch was a relief
My husband and I were overwhelmed at researching our insurance options, so discovering SmartMatch was a relief. Our agent was polite, professional, and very thorough and patient at explaining all our options to us. It never felt like a hard-sell. We chose a Med. Supplement and got signed up right away, received the email confirmation within minutes and the insurance cards from the government within a week. The Plan D sales rep from SmartMatch was also impressive. We're glad we found this company! (PS - doing some research on your own is beneficial too.)
The complaint has been investigated and resolved to the customer's satisfaction.
I feel as though I was roped into a bogus scam
I feel as though I was roped into a bogus scam. When I asked about dentist that accept their coverage, I was sent a list of three dental groups knew nothing about them. I called them and was given delays, I was told by *** the same one that sold me this replied with a header email that was dated over 2 weeks old. When I did speak with her I could tell things were not right by her tone and delayed return of information that was needed. She told me she would have a list by the end of the day. Again another disappointed disabled person that feels ripped off.
The complaint has been investigated and resolved to the customer's satisfaction.
I requested Medigap versus Advantage Plan details online, specifying no calls.
I filled out an online form for Medigap versus Advantage Plan details, stating I didn't want calls but would contact them with questions. Despite this, Smart Match Insurance Agency began calling. I ignored the calls, as their disregard for my request made me question their advice on important insurance matters. I keep blocking their numbers, but they persistently call from new ones.
I do not like leaving a negative review but I don’t know what else to do
I do not like leaving a negative review but I don’t know what else to do. The woman helping me has failed with me by not returning my calls and making everything clear to me. I didn’t even know what insurance she put me with till I get the email that said Humana. After two days she took my call and I told her I did not want Humana. She said I didn’t have Humana (she lied). She then said she would get with an agent and get the insurance benefits and send to me. Still nothing. I do not want this insurance and cannot lose what I already have. Please someone call me to get this straightened out. Thank you.
My rep helped me pick a plan that with his guidance I thought worked best for me
My rep helped me pick a plan that with his guidance I thought worked best for me. He was patient and answered my many questions He sent me his contact info also. The next day I found my previous notes and went back to the computer ti investigate looking to make sure I had picked the right plan. In doing so I found another plan I thought would work better. I sent my rep an listing the newer plan and ask for his opinion. He texted back immediately and said he would get back to me before the end of the day. He then told me it was not an eligible plan. I felt he was wrong so I called the company and purchased the newer plan that I found
The Agent i talk with was very knowledgeable of the plans that were available to me and explained them to me very well that i was able to stay
The Agent i talk with was very knowledgeable of the plans that were available to me and explained them to me very well that i was able to stay with her as we went through them all and told about a certain type of plan to help me with my deductibles which interested me i ask her a few questions and i believe I’m more protected with a additional policy so i feel very good about the choice i made thanks to her for helping me through the difficult process of trying to understand the difference making it very easy I’ve talk with many different ones and was able to get anywhere with them i still felt in dark it was very frustrating to say the least i would recommend this company to anyone and how they made it so easy for me so helpful Thank You very much for your help god bless
SmartMatch Insurance Agency Complaints 0
However, if you have something to share with the others, you can write a complaint
If you represent SmartMatch Insurance Agency, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Is SmartMatch Insurance Agency Legit?
SmartMatch Insurance Agency earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for SmartMatch Insurance Agency. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
SmartMatch Insurance Agency has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Smartmatch.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Smartmatch.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Smartmatch.com you are considering visiting, which is associated with SmartMatch Insurance Agency, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
About SmartMatch Insurance Agency
One of the key strengths of SmartMatch Insurance Agency is its commitment to understanding the unique needs and requirements of its clients. The agency takes the time to thoroughly assess each client's situation, ensuring that they receive the most suitable insurance coverage to protect their assets and mitigate risks. This personalized approach sets SmartMatch Insurance Agency apart from its competitors, as it goes above and beyond to deliver tailored solutions that truly meet the needs of its clients.
SmartMatch Insurance Agency boasts a team of highly skilled and experienced insurance professionals who are dedicated to providing top-notch service. These professionals possess in-depth knowledge of the insurance industry and stay up-to-date with the latest trends and developments. This expertise allows them to offer expert advice and guidance to clients, ensuring they make informed decisions about their insurance coverage.
Furthermore, SmartMatch Insurance Agency has built strong relationships with a wide network of reputable insurance carriers. This extensive network enables the agency to offer a diverse range of insurance products and policies, ensuring that clients have access to comprehensive coverage options at competitive prices. Whether it's auto, home, life, or business insurance, SmartMatch Insurance Agency has the resources and connections to find the right coverage for every client.
In addition to its exceptional customer service and extensive coverage options, SmartMatch Insurance Agency also prides itself on its commitment to transparency and integrity. The agency operates with the utmost professionalism and honesty, ensuring that clients are fully aware of the terms and conditions of their insurance policies. This transparency builds trust and fosters long-lasting relationships with clients, who can rely on SmartMatch Insurance Agency to always act in their best interests.
Overall, SmartMatch Insurance Agency is a reliable and reputable insurance provider that offers personalized solutions, exceptional service, and a wide range of coverage options. With its team of experienced professionals, extensive network of insurance carriers, and commitment to transparency, SmartMatch Insurance Agency is the go-to choice for individuals and businesses seeking comprehensive insurance coverage.
-
SmartMatch Insurance Agency Contacts
-
SmartMatch Insurance Agency phone numbers+1 (855) 469-8974+1 (855) 469-8974Click up if you have successfully reached SmartMatch Insurance Agency by calling +1 (855) 469-8974 phone number 0 0 users reported that they have successfully reached SmartMatch Insurance Agency by calling +1 (855) 469-8974 phone number Click down if you have unsuccessfully reached SmartMatch Insurance Agency by calling +1 (855) 469-8974 phone number 0 0 users reported that they have UNsuccessfully reached SmartMatch Insurance Agency by calling +1 (855) 469-8974 phone number
-
SmartMatch Insurance Agency emailsinfo@smartmatch.com78%Confidence score: 78%Support
-
SmartMatch Insurance Agency address120 W 12th St Ste 1700, Kansas City, Missouri, 64105-1923, United States
-
SmartMatch Insurance Agency social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I completed an online form asking them to send information regarding Medigap comparisons with *** Advantage Plans - AND I told them I DO NOT want any phone calls that I WILL CALL THEM if I have questions. Soon my phone started ringing from Smart Match Insurance Agency. I did not answer and won't. They apparently have no regard for my wishes so why would I take their advice regarding such an important thing as my *** coverages?I keep blocking their phone numbers and then another call comes through. They must have a huge bank of phones ready to do their annoying business.
is terrible. Been trying to get someone for three days. Left three messages nobodys returning them
SmartMatch keeps calling when i have opt out of plan.