SmileCare Dental
Reviews and Complaints

They blame corporate?
For filthy office, walls, carpets, old broken equipment.. I complained over a year ago then changed to another office, I only came back to Lancaster office because of a emergency and it was worse if that is possible.

Seniors and poor families don't need to put up with unsanitary conditions.

I tried to find phone number for Delta care customer care to complain but that is a loosing battle.

sept. 13 2017

my dad had a severe tooth infection and needed to be extracted. He is retired and lives in a fixed income. He went there desperate for help they extracted the tooth, and he also inquired about a full set of dentures which he did need, but with just bring cash pay he really wasn't ready. He was approached and cohearsed I think into having him apply for there credit card, getting fitted and picked out the items for the dentures all before he left the office on the same visit. That was in March 2015. We are in August 2015. He still has no teeth! I have called and spoken to the office manager and the dentist herself. These people are shameless and should not be in business. I had another conversation with the dentist today and I asked her if the was Citicard treatment for her patients. And I also asked if she would accept her family being treated like this..

Ive been trying to get my refund I am owed going on 3 years!ridiculous!

EVERY SINGLE PERSON I have dealt with has dropped the ball. Ive called 10 times in the last 3 days leaving messages. Corporate does not answer phone or return phone calls. They are all useless.

Nobody can give me a good explanation as to why they feel I am not owed a refund. Nobody knows what they are doing.

My blood boils just driving by the place on Sepulveda Blvd.Dont EVER EVER EVER sign up your family at SMILE CARE DENTAL, you will regret it!

Over year after visiting the dentist I started getting calls from a collection agency claiming that I had past due charges. I was never notified of the charges by Smilecare and when I contected my insurance carrier they said they were improperly billed. I addressed this by contacting SmileCare and filing a complaint with the BBB. I was told the situation had been resolved, but now over a year later this is showing on my credit report.

Dr ? Bakar put braces on my daughter 2yrs ago. He said she was finished and that I should sign a paper saying I was happy with his work. I declined and stipulated on the paper I did not know how well he did. He put in her retainers and said good-bye. I had to take my daughter to Loma Linda University Dental to diagnose her jaw. After examining my daughter I was advised that Dr. ? Bakar's work was substandard and she would need braces to correct his work. They referred me to USC Dental to correct the work. At University of Southern California Dental. They confirmed his lackluster substandard work. A conman who doesn't abide by the christian ethics of normal people. A law suit is in the works. He can screw up a lot of children in the meantime. BEWARE!

Run away from them, like from a plague!

They just mean business, money, billing procedures with no coverage and plain disrespect in broad daylight. They make you wait and be seen by several "specialists" just to get the most out of you. You never know what they are really billing you about.

After a few appointments I couldn't stand it anymore, so I didn't come back. Well, they sent my bills for collection, without I even knowing my insurance didn't pay what they asked for! Smile Care supposedly sent me statements, but when I started receiving these harassing calls from the collectors I inquired only to learn that my address was wrong in the Smile Care system, what a convenience! Now the collection agency (AWA in Los Angeles) very offensively tells us that we only can pay, that we have to ask questions to Smile Care. Needless to say, Smile Care doesn't care and send us back to AWA. I have no doubt these two businesses have played this game out many times before.

I have submitted several complaints to the Federal Trade Commission. They are not going to get away with it again!

Stay away and spread the word: Smile Care doesn't care!

SmileCare is charging me for the full amount of a treatment I had from a contracted dentist they used that was not a provider within my network even though I chose their office to begin with because they are a participating provider within my network. No notification was provider at the time I had treatment that their contracted dentist was not within my network otherwise I would have rescheduled. I am not going to pay because of their staff's negligence to provide this information at the time services were rendered. It wasn't an emergency, it was a follow-up appointment and because of their lack of common sense, I am not paying for their staff's mistakes. The Lake Forest office is also responsible for resubmitting a claim to my insurance company for a treatment I had, that's covered under my insurance. The insurance company requested that they provide additional information. The office is coming to me for the money because they're staff is incompetent at filling out paperwork. I have insurance to cover my services, I think I need insurance to cover idiots who don't know how to do their jobs.

Horrible place for services on dental care and verification on billing. I went in to have services done, wait time is unbelievable. I had to cancel my eye appt because of their unstructered wait time. After almost three hours from the time I get there and to the time I left, I walked out of there in more pain than with I began with. I was informed I needed on onlay, after going back in forth, it was determined that the onlay was not fitting right and they needed to do it over. After being so frustrated, during my open enrollment i selected a new dentist (which I am totally happy with). It was determined that the onlay was too close to the nerve and that was why so much pain. My new dentist suggested a crown. Which now I have no pain. Sensitive to cold and heat at times, but that is to be expected. My advise - stay away from Smilecare. They offer you stuff that I have never been offered EVER in all my years of going to the dentist. They are trying to collect for services not done properly. And I will complain until justice is satisfied. Stay FAR away!

I have paid SmileCare completely yet they still insist that I owe money. I was on a payment plan that was complete 3 months ago but they still take out the money. I have contacted the bank and they adjust the charges but I have to do it each month. Each time, I have to submit my insurance documents and correspondence from my insurance company.
When I tried to explain the error, they did not even know what they were talking about. They made a comment that my insurance only paid 70% of the bill when in actually, the insurance paid 90% of the bill.
This is not the only problem. They once "misplaced" my file and then tried to tell me I did not receive services from the office. This is not a good place for treatment. I have a great place now. They are in Pasadena and their prices or so reasonable that I am starting to wonder what exactly was I paying for at SmileCare. ?

We went to SmileCare for a consultation for my son's braces. The first thing they did was to coat his teeth with a protective finish which they said they already had approval from our insurance company. I didn't like the way they handled their business so we went to another orthodontist. 6 months later we started getting bills from smile care for over $300 for unpaid bills (teeth coatings) which the insurance company had not authorized. We are now getting calls from a collection agency for this. As there are multiple complaints for the exact same reason on this website alone, it looks like it's time for a class action lawsuit.
STAY AWAY FROM SMILECARE

Smile care dental corp refunded $800 to a closed account that they caused by debiting my account after i told to stop!they claim bank of america accepted the refund and placed in holding account!

the bank return deposit back to smile care dental.smile care said they do not have it ! they use another company that handle their refunds first data.so.now i have to sue these *** to get my money! i will never again go to smilecare dental and taking my business to a far better place. bad businss they don't know what there doing.

I went to SmileCare in 18 months ago to have some discomfort checked out from a root canal done by a prior dentist. They found nothing wrong but told me that I had 3 other teeth that were cracked & needed crowns. They told that I hurried and had 2 done in the current year all I had to pay was $864 & my insurance would pay the rest and it would max out my benefits for the year, then at the beginning of the next year I can get the 3rd done. Thinking they were professionals and knew what they were doing, I agreed to have the 2 done. I stopped at the 3rd because the insurance company said it wasn't necessary. Know 18 months later and 4 denials from my insurance company because the procedures were unnecessary, they are having their collection agency harass me at work. They don't answer the letters you send them, their Better Business Bureau rating is an F

SmileCare takes pride in providing access and affordability to dentistry for families throughout California, Nevada, and Texas. We understand that patients can choose to go any where and value their choice in us.

We are a held to a higher standard than other private offices and group practices. We have our own dental insurance plan which means we are regulated by the state and must meet and exceed all standards of safety and patient finance.

This board is designed solely to warehouse complaints and not share the stories of healthy happy patients who come through our doors everyday. We welcome you to visit SmileCares in your neighborhood and let us give you a tour of our locations. We have the lastest technology, all dental specialties, and finance programs to fit any family budget.

Please feel free to visit www.smilecare.com to learn more about us and the pride we take in every patient visit.

The office in North Highlands should be ashamed of themselves. The doctor is amazing, but her staff sells her short. Promises of discounts that are not applied. I waiting 1 month for 3 gold/porcelain crowns because they were the "wrong color" the first time. Whose fault is that? I had to contact them to schedule the appt.-they didn't have the decency to call me! They took $1300 of my money and treated me like they were doing me a favor. Again, the dentist is great, but I will NEVER recommend this office to anyone! Not even an enemy!

I have never had worst treatment in any health care situation then I had this last week when I decided to go to SmileCare in my area ( see Title ). I never received consultation like I was told before or after my x rays were taken which cost $80. Since they were busy I felt I was pushed out of the door while telling me they would call the next day. After 4-5 days of not hearing back from them I finally decided to walk in to find out why they didn't call and get consultation. They then told me that it would cost $65 more for a consultation from a specialist while no one has still explained what SmileCare plan options there were or which ones would benefit me. I felt like this was a cattle call! I made a decision due to the service I had received up to that point to ask for my x rays and go elsewhere. At that point two employees one the office manager ( Carla ) lied and said they didn't have my x rays and I would have to pay $45 in advance and wait for two weeks because the x rays were at their corporate office. Since then I have found the office workers had lied. My X Rays were their the whole time and it would cost $15 plus I wouldn't have to wait two weeks. Why would they put any patient through this while I was dealing with so much pain for reasons I went to SmileCare in the first place. When I went into their office a second time to pick up my x rays and I was thrown out of the office by the office manager ( Carla ) in most degrading and humiliating manner that I have ever experienced before. I have since then contacted the corporate office hoping that my situation is resolved and that this will never happen again to another patient in my situation.