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Reviews and Complaints

I keep telling them to take me off of there mailing and emailing bc this is just annoying to keep getting ads n other stuff in the mail from them especially after I emailed n called them to take me off of there list and to also stop giving my information to other companies.

The company sold me window shades on the premise that it is smart and operable online. However, neither the smart hum nor the touch pad was able to work on my iphone. The app is useless and is premative. I was not able to complete any function. The company refused return, even partial, but offered the i should go READ their online resourse. Which I did, and followed the exact instruction, but nothing worked. The entire purchase is going to waste.

We placed our order February 8th. It is now March 23rd and our order has not been completed and we are now required to make our first credit card payment and losing a full month of zero interest on a product that hasn't been completed. We are requesting to have our first payment delayed a month at no penalty since the delay was no fault of our own and ask that our zero interest also be delayed a month so we get the full 6 months zero interest once product is received and installed entirely. Order#

I ordered something from Smith and Nober on August 13. They sent the wrong product measurements. I had them come out three times. THey reordered the product then gave me a false delivery date. They then mailed out the wrong product again. Its been two months and the wrong product ordered. Their customer service is not good-they consistently give different answers. They should refund the product but refuse to. They are nice enough on the phone but cannot seem to get the order right and then do not make any effort to refund for their poor system of getting the correct product. It has now been over two months and there is no indication of when the correct product would be mailed. I have had to send multiple emails and call multiple times.

We have been dealing with issues for 13 months. Ordered Shutters in Aug 2019, none of them fit properly, took 3 months for the company to acknowledge the issue, sent out for remeasurement, new shutters arrived, did not fit, installer tried to cover it up by putting a bunch of caulk in...Called the company again, sent out remeasure again, ordered new shutters (again), installers came out and did not install claiming these shutters won't fit (again). We have spent 25-30 hours of our time dealing with installers, on the phone with the company, sending emails...They are always very sorry for our trouble and promise reimbursement but we keep getting the runaround. We have shutters in our windows that don't work properly, fall open and are crooked.

In November, I purchased four window coverings from Smith & Noble, totaling $3,084.34. To date, three of the shades have broken due to shoddy workmanship; one of these shades has broken twice. Originally, the cordless feature was ordered for these shades and I have repeatedly requested that Smith & Noble replace my shades with cords, hoping that this would resolve the failure of these shades. Smith & Noble refuses, stating that because the cordless feature was in the original order, the shades have to be replaced as such. I contacted this company last month (May) to inform them of the current failure of the shades and their responses have been slow, spotty at best, but definitely not aimed at a resolution. Please note, I have had these shades for a mere seven months, with one shade breaking twice and two other shades now in failure. I live alone, I am a petite woman and do not aggressively pull on these shades; I raise them once in the morning and once in the evening. Upon inspection, one can see that inadequately weak thread is used as well as flimsy plastic pieces. To resolve this, I would either like a full refund and I will shop elsewhere, or I would like these same shades with a corded feature because I believe the failure is a combination of flimsy, weak workmanship and the cordless feature.

On January 13th I met with *** a designer and placed an order for 7 windows in my home. On February 19th their installer *** installed all but one. Apparently the measurements received for one of my windows was incorrect. I was told someone would come back to remeasure. On April 1, I sent an email to *** asking for an update on the status. On May 13th I received a call from *** regarding the issue. At this point I was told not only were the original measurements wrong but apparently Smith and Noble does not have a window treatment available to fit the top portion of the window. I was told I could not receive any type of credit until a new order is placed. I advised *** at this point I would prefer floor to ceiling room darkening blinds no top portion and I would prefer to replace the bottom blind with a more neutral shade. On June 18th *** returned to remeasure, he implied I would need specific hardware because of the shape of the window and room. I followed up with an email on June 23rd; no response. I called the 800 number on June 30th and advised customer service I was going to contact you and my credit card company if I did not receive a return call within 24 hours. On July 2nd I emailed my designer and advised her the same. *** stated she would work with the measurements received and get back to me. She sent me a color choice that is not what I want. She told me I would be credited and asked me to please hold off with my complaints As of today I have not received any additional information or choices

Original complaint *** Complaint Type: Business Complaint Date Filed: 7/7 1:41 PM On January 13th I met with *** a designer and placed an order for 7 windows in my home. On February 19th their installer *** installed all but one. Apparently the measurements received for one of my windows was incorrect. I was told someone would come back to remeasure. On April 1, I sent an email to *** asking for an update on the status. On May 13th I received a call from *** regarding the issue. At this point I was told not only were the original measurements wrong but apparently Smith and Noble does not have a window treatment available to fit the top portion of the window. I was told I could not receive any type of credit until a new order is placed. I advised *** at this point I would prefer floor to ceiling room darkening blinds no top portion and I would prefer to replace the bottom blind with a more neutral shade. On June 18th *** returned to remeasure, he implied I would need specific hardware because of the shape of the window and room. I followed up with an email on June 23rd; no response. I called the 800 number on June 30th and advised customer service I was going to contact you and my credit card company if I did not receive a return call within 24 hours. On July 2nd I emailed my designer and advised her the same. *** stated she would work with the measurements received and get back to me. She sent me a color choice that is not what I want. She told me I would be credited and asked me to please hold off with my complaints As of today I have not received any additional information or choices On July 12th I was contacted by my sales rep and advised a replacement order had been completed. On July 31st I made an install appointment for 8/4. Later that day I received a call cancelling my original appointment and advised the next available appointment was 8/10. Installation was not able to be completed, the wrong item was shipped. *** my installer attempted to rectify the situation to no avail. The response he received "they'll be in touch