Smith's
Reviews and Complaints

There is a problem with one of your employees Colleen she has been harassing one of your other employees Shadee she judges shadees sexuality and the way she looks and dresses I've heard her say very bad things about her to multiple of her friends that are employees there also one of the girls is Taylor and ashtyn shadee ignores them as best she can she never says anything to them but you can see it hurts her

My wife and I have tried the Albertson's brand pizzas in the past and were pleasantly surprised on the quality and taste we experienced. While shopping at Smiths, I noticed the above mentioned pizza was on sale and decided to give it a try...to our dismay the pizza was extremely doughy, lacked sauce and on some portions of the pizza was missing or lacked cheese. My wife and I threw the pizza away and made spaghetti. Not sure if this is the standard or perhaps it is simply that we purchased/received a bad apple (pizza). I do not have the receipt for the pizza as I throw my grocery receipts away (no reason to keep them)...but would either like to be reimbursed or try another pizza. Thank you for your help in this matter.

[name removed]
[address removed]
[phone number removed]

Hi All,
Contract no:-2161511W

Please receive this email as a complaint of misrepresentation by your company by delivering and installing 3 double windows without vents, hence not as described by the sales representative on the day of his demonstration at my place in Loughton IG103TF
Hope to hear from soon as a matter of urgency.
Please note that this email(see below) was originally sent to the general manager, Mark Aynsworth but so far no reply.

Following our telephone conversation yesterday i am writing this letter to confirm what was said.
After the double glazing windows were installed by your employee my wife and myself realised that the windows did not have vents as specified by the sales representative when he attended our property for a demonstration of double glazing. The Sales representative had stated that by law all double glazing windows should have vents . He gave us a quote over £2000.00 for three windows which needed replacement.
On the Black Friday an offer was made by Smith's ltd to reduce the price to £1300.00 but only changing one of the glass from the window in the lounge. When we enquired how much it would cost for the whole window together with two other windows the salesman had quoted £1650 but eventually agreed for a round figure of £1600. At that point nothing was mentioned that these windows would not have vents.
The windows were installed on 22/4/17 and the balance of £1440.00 to Smithsltd.
Yesterday i have spoken to you about the vents missing from the windows and you pointed out the i had signed contract and that i would not be getting windows with vents and that you were not prepared to replace or repair the windows. Furthermore you completely dismissed me and refused to speak to the sales representative about the matter.
Well since then i have been in touch with the CAD and told that under the Consumer rights Act the windows are not as described by the sales representative and your company i.e that the windows would be fitted with vents according to new regulations.
I am offering you to either repair or replace the windows .
Could you please respond to this email within 7-10 days .

Please note that a copy of this email will be sent to the CAD, trading standards and the Ombudsman.

regards

Poopalen Veragoo

I have been shopping at this store for 8 years--and have had all good experiences there until the past week or so. A lot of the good former employees seem to be missing--having been replaced by nasty women and flirting young men. I went there at 11:30AM on 5/1/2017. I went into customer service dept to get a few lottery tickets. There was a man standing there using his cell and I politely asked him if he is being waited on-(-many people just stand around using their cells) and the new girl at customer service who was on the phone--have me a "drop dead" look--instead of saying I'll be right with you" so I left without npurchasing lottery tickets. She actually sneered--go look it up on camera. WHen I was checking out there was a new woman there and her tag said "Customer Service Manager." An elderly lady ahead of me had just been short with her, . I said hello how are you today and no smile or response from her. ETC What is up with these new employees? Terrible. You will lose many regular customers with people like this. I just cannot believe these folks are working for you! Refrozen bad foods in freezers and poorly stocked foods in the freezers. A young man and an older woman were in cosmetics and as I walked by--instead of greeting me or asking if they could help--he was joking with her and flirting and she was smirking. No help there for me. My family was appalled as well at these new people there.

About a month ago I bought a money order from the Smiths in Edgewood NM. I sent the money order by mail that same day but as for some reason the mail didn't get to them in time they mailed the money order back. The had apparently stamped on the back of it but I didn't realize it until I was at the customer service desk. Now I understand that it's a strange situation but they were very rude about it. First she called the 800 number to check and see if it was still good which it was. Then they got a manager who basically made it clear she didn't want to nor have time to help me. Then the had me talk to the First Lady who basically said "it's up to me and I'm not going to cash it." Basically Smiths grocery has stolen from me! I will never ever do business with a company I don't trust and Smiths has lost mine. Not only will I not shop here again, but I won't shop at ANY Smiths or Kroger owned company anymore, and I will also actively dissuade others from doing business with this band of thieves.

I had work at smith's and at first I thought it was ok, I was told by another employee, that you will see, this is a place you wont want to work for very long, they do have there favorites, they do push out the good workers, and all the good workers leave, they do not care how many times you are late, and if you do not show up for a shift, that is ok to, just for certain employees.. I had told something very private and personal, to a management, person and it got told, well than you know it got all turned around and the whole thing wasn't even the truth, so this told me if you go and talk to management about something very important to you and do not want everyone to know, well do not go to smith's managements and tell them, this was not management that is to run a food store, it will get around how bad of a place this is to work at, I cant tell you how bad I feel that something that was in confidence only, this really hurt my feelings, a lot, not only that when I went to go shop there I got such dirty looks, how this made me feel, I wish I could do something to get my life back before this even happened, i'm sadden by all of this, and hurt, and very disappointed in all the managements team at this store, how could they, it was to be between the too managers and i...

On 4.1.2017 in Edgewood NM my mom and I decided to shop at smith's rather than our local walmart - her choice. We entered smith's it was very clean as usual. We proceeded to shop within the hour we had two carts and we were heading to checkout. We were guided to lane 6 as it was empty. My mom was first. Immediately the cashier Kate yelled telling us to keep case-lot products in our cart and just yell out what was in the cart i.e. vegetables, spaghetti, poweraid and to keep water cases under cart. Her bully like demeanor and other anorisims were very clear and she just didn't like my 62 year old mother. My mom went to pay for her cart and Kate rolled her eyes with the smiths bagger young lady. I feel if Kate is in a leadership role than she's setting a bad example for the younger workers to think being caddy and rude is cool/ funny. My mom felt threatened/ nervous she entered her atm pin wrong and Kate rolled her eyes and made a scene. My mom ran with her cart and waited for me by the exit. I checked out Kate was rude to me as well but I brushed it off. When I got to my mom she was crying and could barely stand. I told her to sit at starbucks and I'll get a manager. After 5 minutes we were talking with a very nice manager who said he would assess Kate's behavior. He was really nice to my mom and made her feel better. Before him she was crying and could barely stand and thats not my mom. I've been shopping at this smith's since 2010 but this single worse retail experience in my life will have me never going back and I'll tell this story to every person I know. If you'd like to talk please call [protected]

My daughter is an employee there and still in high school. Today her store manager told her she had to miss school to cover the shift or she would be let go. My daughter's education is far more important then a 5 hour shift. I understand she has a store to manage but she's asking my child to ditch the last two hours of school which will cause a truancy for her and a huge fine for me. This behavior that Birdie has displayed is absurd and basically asking a kid to forfeit they're education for a low paying position.

I purchased some scratchers and lottery tickets yesterday 04/04/2017 at Smith's 8040 Academy Rd ne. I got quick pik roadrunners and a pick 3. This morning when I woke up I up I checked them and I won the 500.00 pick 3. I was so excited! I went to Smith's to cash it and the employee who sold it to me somehow put it for Thursday March 9th. I told them how could they make such a mistake. They said it's not Thier problem and that the lottery machine must not be working. I showed them my other tickets which were dated correctly. I said he must have accidentally pressed the wrong day. I purchased another ticket to see if the machine was working correctly and I was. I asked how can we fix this? Please call a corporate manager or someone because my flight home leaves tomorrow. They did not care, were completely rude, absolutely no customer service. they said there's no way his employee messed up. He refused to call the employee or any type of help. He refused to check the cameras. I'm completely deviated! I'm poor and can barely afford rent.Jake and Arman are Thier names. Do not go to this Smith's! I will never go to Smith's, King Soopers or any place affiliated with them ever and im going to report this to the entire Kroger's family including customers. This is not right and I cannot believe they wouldn't even make an attempt to figure this out. My heart is shattered and these employee's do not deserve Thier jobs.

A family member works at the Smiths location on Rainbow and Cheyenne in Las Vegas Nevada. Numerous times his check is wrong and so were other employees. 2 weeks in a row today again his check is wrong. Why is this so? All staff members including management must punch in so why are their checks still wrong and short? Family have bills to pay and that includes the roof over our head. This is unacceptable and disrespectful to your employees who have worked their hours and not getting paid in a timely manner. Due to the lack of ability to process payroll properly our mortgage is now late and will now have to pay late fees. First week one day short the following week 2days short. Someone needs to evaluate this matter or me as the wife will file a complaint with the labor board. My spouse did not tell me to do this, but he is not the one responsible for our finances...I am.

My name is Diana Fatschel. This is in regards to store #158 store Manager Flavio Jauregui and Jamie Walters. I have been shopping at this Smiths about 14/15 years. Approx the last week in January I had spoke to Lisa in floral dept ask her about 2 plants..I checked out and one of the plants rang up $4.00 more then Lisa had told me. Jamie then was called up then she yelled over to Flavio said it was his call he just said if that what it rang up then that's what it is. My order had already been rung up over 100 dollars. And when I told Jamie I had spoke to Lisa and instead of paging her to see if she was there she told me Lisa left awhile ago what a slap in the face should have just called me a liar. I also spoke to Lisa about it a few days later said they don't know if she is there she could have been doing flowers or boxes etc. And it wasn't the point of the $4 it was the principle Flavio embarrassed me in front of people. And this has not been the first time I should have put in a complaint a long time ago. One time I left there crying cause of him. I spoke to Lisa and Angie at customer service after this and Angie assured me she would tell Flavio about it and I explained to her that he should do the right thing and apologize. Smith's has lost a long time customer over 4 dollars. It just took me all these years to realize that complaining about it doesn't do anything but maybe make me feel better at the time. I will go to Smith's if I have to now because of something they only carry or because they are open all night but that's it. I am so surprised that he is still at this store have heard so many people complain about him. But that is beside the point I know that as a customer for so long I have had a few times been treated badly or spoken to rudely by him. My rewards #[protected] phone [protected] Email [protected]@gmail.com. Thanks Sincerely Diana Fatschel

I have shopped at Smith in Taos, NM since it opened. Ever since Kroger took over e it has been horrible! Employee turnover has been epic, and your employees are clearly miserable! Your new employees have absolutely zero customer service skills, and are racist! Janica, at the gas station was the last racist employee with an attitude I had to deal with. All attitude- zero "may I help you", "thank you" ...etc. When I asked her name her response, "I don't have a name"!

The store is NEVER stocked, and every time I shop I end up leaving without items I needed, or leaving with substitute items that I am not happy with!

This is completely unacceptable in 2017. Your customers expect customer service, and the products we need to be available. Your store has turned into a dump!

The price you're charging is almost double what everyone else is charging. You're charging $19.99 and everyone else is charging $12.99 except Amazon who has a bottle of 80-count for only $10.74.
I only bought the $19.99 bottle from Smith's today ( Dec 14, 2016 at 10am)because I had been sick and was desperate. But, I will never buy this product from Smith's again. I would appreciate a partial refund if possible.

Every customer should be treated the same no matter what ! If I use cupons to purchase items it does not make a less customer than one that is not using cupons ! I'm outraged, smiths is the only store that I shop I have never had an issue in no smiths, while waiting in line i decided to use cupons, the customers in front of me were treated so so good while I get the bad looks by the manager . This is not a good work ethic at all, Aspe was her name. Regardless what happens no one should be treated this way !

I have been shopping at the Smiths in Albuquerque, NM on 8040 Academy Rd NE for over a year. They used to keep the basket rack near the entrance stocked with shopping baskets. Even though they still keep the rack and the sanitizer wipes near the entrance, they stopped stacking baskets where they are supposed to be. So customers have to go left to the self-check out stand to get a basket, then go in the other direction to shop towards the produce aisles. Why not have a bagger move the baskets to where they belong, for the customer's convenience, especially when some of them seem like they have nothing to do? Or the person who monitors the self check out lane when no one is using it?

I spoke to a manager about this a couple of weeks ago, but he didn't seem interested in my complaint/suggestion. And nothing has changed, which I wasn't surprised about. I often see elderly people and people who appear to have disabilities enter Smiths and then look around in confusion for a shopping basket. It's unfortunate that this store has so little regard for its customers and that the manager doesn't take action to solve such a simple problem. Every other store I've been to makes sure there are baskets near the entrance and don't make customers search around for one when entering the store.

Also, the baggers could use more training. The other day, a teenage boy was inspecting my sandwich meat and wondering out loud, What is this? None of his business! More training for the baggers, please!

On a positive note, there are three female clerks there that are really awesome.

I will be monitoring the situation there to see if there is any improvement. If not, I will start going to Albertson's, which is closed to me anyway.

Chris
Email: [protected]@hotmail.com

Our grocery manager at store 48 in price utah is working off the clock from 4 am to 6 am, every day! Several employees have noticed his time adjustments papers is at 6 am to 245 pm or 3 pm. Then management punches him in at 6 am instead of 4 am. This has been noticed for about 3 months. Management isn't in the store at 4 am to see this! So he does it daily, now!
Violating our free time policy.