Whole Foods Market Services
Reviews and Complaints

Whole Foods dark chocolate almonds are one of those things you crave every single week! I haven't stopped thinking about them since I moved 3 hours away from Whole Foods! Their other products are great as well, just a little more pricey for the organic/gluten free items... but that's anywhere you go!

Love this store! Excellent Covid 19 safety. Lots of Choices for your diet food or regular grocery. Organic & keto friendly all are in one store. Little expensive rather than other grocery store but who love to buy organic & diet products. Very fresh & bakery items is tasty. High quality is the name Whole Foods.

Whole Foods Market is one of my favorite stores. It's a wonderful shopping place. There's still somebody there, and they're both very polite and willing to help. The shop is nice and clean, and I appreciate the choice of merchandise. At the checkout, they are still very efficient and ask if you have located anything you want. The atmosphere is really pleasant.

Extremely satisfied every time I walk out of Whole Foods. My boyfriend jokes and calls it "whole wallet", which I have to agree, it is a bit spendy. However, I believe you pay for quality and their foods are definitely high quality. I mainly buy essential oils and beauty products, along with deli treats. There is always someone in the beauty isle willing to help me and many have given me really good ideas about creating my own beauty products. Really pleased with their service and products.

The refuse to put olive oil on the salad buffet, but their junk salad dressings are fine. Olive oil is one of the healthiest foods you eat, but noooo...
The customer service at whole foods littleton is pathetic. The meat counter has less to choose from and prices are ever higher. The coffee bar is gone. McDonald's serves better quality and healthier food than the hot food bar. As soon as I generally find something I like, they move it or discontinue it.

I used to do all my shopping at whole foods. Now I am done with them and hope they go out of

I wanted to write a review about the Seafood Department at Whole Foods. Living in Illinois (shop at Kildeer store) it is very difficult to purchase good quality fish and seafood from grocery stores. I have for several years tried several competing stores but always end up back at Whole Foods. My experience at other grocery stores has been smelly fish that they tout as fresh. I return it. I have Never had an issue with any of the fish and seafood I have purchased at Whole Foods. And the employees are very helpful. They have multiple ideas on preparation and what to choose. The pricing is higher but it is worth it for the quality and service.

Was harassed and threatened and followed by Customer Service Supervisor Juanita from 9 20 - 9 30 am at 10 Columbus Circle, NYC

Friday, February 16th, 2024

Check security camera tapes from register #24 at 9 20 am on

She told the male worker not to help me because I was "too demanding" when I said I could not go down the escalator due to my age and disability and would take the elevator instead

she followed me outside to take the worker's help away just when I needed him

I sent a full description email to Shondell Gordon, Team Leader of this WFM

We spend alot of money at the whole foods store in lancaster. We like your products. Were retired and have to watch what we spend. We do expect good quality in your foods. They are expensive but we enjoy your foods. Problem we live a good distance away. We bought a cherry pie yesterday we ate some last night it was the worse pie I ever ate. The crust so burnt and so hard we couldnt bite into it. Just was terrible! I am a great cook and baker too. I know good food and how it should taste. We wont be able to eat this almost $15,00 pie. Can you give us a credit to get something else at your lancaster store. Its too far for us to go again this week. Catherine sheriff 4928 wyoming avenue harrisburg, pa thank you.

Cashier refused to help my 81 yo mother with bagging

Discussion

So today I hear from my Mother that the cashier at the wholefoods in Newtonville MA refused to help her bag her large purchase of food. She basically just stood there watching. My mother got her name but cant remember it now. She was a black girl and first name began with an M. She went to complain to the manager but he wasnt there. Another girl said they got rid of the baggers but that doesnt explain how the cashier could just watch and not do anything.

what gives. Does wholefood now insist customers bag their own stuff. keep in mind shes 81, has a bad elbow/shoulder and not in the greatest health

Starting with the fact that we spend lots of money in the WFM, well, it is not worth it anymore.

The fresh produce lacks of variety and it seems that all their product is from Mexico and not organic.

We’ve thrown away so much fruit, vegetables because they were rotten. Raspberries, strawberries, blueberries, pineapples, grapes, lemons, they appear nice in the surface but once we open the container it never fails that we’ll find the rotten stuff.

Same with diary, today I bought cream cheese and when I opened the container I saw mold in the surface ( expiration date shows May 2023).

Basically, the WFM is not what it used to be, and customer service has also declined, the staff looks bitter and resentful.

Please note that this complaint pertains to the WFM in Plays Vista, CA (the worst!).

Sometime between 11:15am and 11:25am, my purse was stolen along with the cart I was using. I have an injured left thumb, I placed my purse on the cart to fill a soup container and when I turned to place soup inside the cart my purse and cart was gone. The Newport Beach Police Department filed a report Case # 22-8799.

The store manager was very limited in assisting.

I never do this, however, one of your sales associates was extremely rude and hostile towards me at your play vista [protected] location on Friday 11/18/22 at @6:30pm his name is Joshua and he was on register 2 this evening. I spend thousands a month at your store and I did not feel I deserved to be treated the way this cashier spoke to me.

I was standing in the aisle behind the sign that said registers 1 & 2 when the cashier that was on register 2 showed me away and said go to the next aisle which had 5+ customers in line in front and behind me at this point. when register 2 re-opens. people behind me rushed to go over to the other register. so I go over there and ask Joshua if I can go next as I had been waiting longer than the people in line. At this moment he threatened me and stated 'I will shut down my register if you unpack your basket. Continued to call me names and tell me he would not help me. I'm shocked at the way this employee spoke to me, I should have called the manager right then. was just looking to be honored as I was misdirected by the employee which caused me to wait an extra 15 - 20 mins in line. I snapped a photo and he smiled mockingly, please see below. I then called the manager and she said she would speak to him however I feel strongly disrespected so I felt I needed to make an official report and trust you will deal with this issue occrodingly.

I bought two boxes of your organic wheat waffles to make a healthy CHEX mix for my grands however, although both were bought at the same time and on the shelf together, both had a sticky webbing inside the top. I immediately threw out both boxes. Upc was [protected] with FEB 10 23 J1A 04:15 as the best of used by date. I bought them at Whole Foods in Parole center in Annapolis, MD two days ago, Nov 4th.

On the day of Oct. 5,2022 I was racially targeted for stealing a product that I had already paid for. I'm a known customer at the Whole Foods Market at Foggy Bottom in Washington, DC on 2201 I st nw. I have receipts and witnesses to prove my purchases but yet I was barred for no reason at all and I would like to handle this in legal matters. I can be contacted by phone [protected] or by email [protected]@yahoo.com. Thank you

I went to stones town whole food today around 4 pm with my service dog, a mean staff approached me and asked is this a service dog and I said yes and she what kind I responded psychiatry and heart problems and she walk away and she also said put your dog on the floor and I don't have a leash on that's the reason I was holding my dog. Very rude person, and what gets me is I spent a lot of money in your store and the service is super bad. Whole food should hire decent employees.

7/24/22 purchased 3 bell peppers, 2 orange and 1 yellow.

They were in the organic section as that is ALL I ever purchase.

The stickers begin with a 3, as we all know is genetically modified [censored].

Store is a 32 mile round trip for me.

What can you do for me?

Brett Cutler

[protected]@comcast.net

[protected]

I visited the Walnut Creek, CA store on Monday March 28th, 2022 at 12:39 PM. I usually do not visit this location even though it is closest to my home because in the past, I have had to deal with rude employees. Today, I had to go to this location due to time constraints. The cashier, Sammy, started off by not even acknowledging me because he was too busy having a private conversation with the bagger Susi. I needed to tell him that I had a certain quantity of a product that was left in my cart so he knew to charge the correct amount but he never said "hi" or welcomed me but just kept his back to me while talking to the other employee. The bagger noticed me standing there obviously waiting to have him turn around and also never stopped her conversation to have him turn around to talk to me. When he finally did turn around, I told him the quantity and he just said okay and immediately turned his back again to continue his conversation. Totally rude! I then proceeded to pull off coupons from six of my items and again was left standing there unacknowledged while he talked to Susi his bagger. I wanted to hand him my coupons. Once again Susi saw me wanting his attention and once again she did nothing to get him to turn around. She made eye contact with me and just kept talking to him as if I was not there. Super rude! Upon leaving, I did not get a "thank you" or "have a nice day" or anything at all. Once home, my I found my groceries bagged incorrectly. Lighter items like popcorn were in the middle of the bag with heavier items on top. The same for produce that was crushed under heavier items. Bagging is not rock science. It is common sense to put heavier items on the bottom and more fragile items on the top. I had crushed produce because of this. I left feeling like I was being attacked for absolutely no reason. I spent $203.76 in your store and I am just really confused why employees cannot even mutter I simple Hello and Thank You when waiting on someone.

This was not the first time Sammy has been rude to me. I remember coming up to the return desk once and he was there again with his back to me. I realize now that he was actually not working the returns desk but was doing something else. But when I arrived, I did not know this. I went up to get a return and he said absolutely nothing to me. He just left me standing there for approximately 12 minutes! Anyone with an ounce of kindness and professionalism in there being would have said this desk is closed, they are doing returns at the resister directly across from him. But to just let someone stand there and say nothing and do nothing is beyond unprofessional. I did complain to the cashier that finally called me over and let me know he could help. As far as I am concerned, the damage is done. I have had these type of rude experiences in this Walnut Creek store more times then I can count and this is the first time I have ever written a complaint. I will not be back at this store. Others I know have said the exact same thing as me.

I do not remember the exact date; it was either February 14 or 15. I attempted to cash in a gift card at the self-checkout, but was told the PIN scratched off and I would need to go to customer service. For some reason, the representative was in a huff and found it perfectly ok to take his anger out on me. He could not resolve the gift card issue and as dismissive and condescending as he could possibly be told me 'You're just going to have to wait!' He then immediately moved to help the next person in line, so I interrupted him and asked how long I would have to wait. He said 10-15 minutes. After a long day's work, I was not in a mood to be treated in the way this person chose to treat me and I told him so, he started laughing while helping others and continued to dismiss me because he was too busy to be clear about my situation. The astounding thing is he continued to speak to me badly and laugh at me while his managers were standing right next to him. I know the managers are decent people, but they allowed his behavior and that is not acceptable. I come to your store in good faith to buy a product, not to be treated like an animal! I left my name and phone number with Alan, one of the managers, and would appreciate a response. It took me a while to generate this complaint, I felt the need to send it without being angry or upset. So I am submitting it today.

My item would not scan, my Amazon code would not scan. The clerk at self service said, "too bad"took my items and left. No offer to help. I'm amazed he didn't ask me if I had money to pay and he acted as if I was an affront to Whole Foods. West Seattle store, 1/8/2022 at ~1800. There will be no resolution because this is the usual behaviour of the staff at the West Seattle Whole Foods. I only go there if I can't get to a better, nicer and overall more decent location.

This incident took place today (October 30)at approximately 2:45 pm. The store was extremely crowded with long lines and waits. I had only two items to checkout so I went to the customer service counter. There was a woman ahead of me checking out a few items.When it was my turn, I was told that there was a man in front of me. No problem. As it turned out, the man had started checking out in a different lane. He had about 20 items. The customer service rep went over to him and suggested that he switch to her. He declined. At that point I put my two items on the counter. I was promptly told to go to a different register because this register was only for
returns and Amazon prime dropofffs. When I reminded her (Alicia, a "team leader), about the other woman that had been ahead of me and the man whom they ( two young women) were going to checkout, she repeated what she had told me before. Then both turned and left, leaving me standing there. After waiting on a different line I returned to ask to speak with a manager.
Another woman, Catherine, supposedly a manager, was standing there and agreed with Alicia that this was a "store policy." I then asked her why I had been left standing there when both employees left the counter together. Catherine said, "Well, one of them had to leave." I asked to speak to a different manager and was told Catherine was the only one.

I'm a senior citizen and have been shopping at Whole Foods way before I became a senior citizen!
I've never experienced a moment of disrespect or "attitude."
This incident has obviously been unsettling for me.
I feel the employees in question should be admonished and then retrained.
I would like a reply.

Respectfully,

Adrienne Seelig
[protected]@gmail.com

I was a victim of assault at the Whole Foods in Boise, Idaho. The criminals threatened my liberty to breathe freely, and used violence against me to dehumanize me. They made prank calls to the police, the police sided with the criminals. They stated I was trespassed from Whole Foods, even though trespass charges were dropped. They colluded with a dress code order that was misnamed a health order requiring people to terrify each other by presenting themselves as criminals by wearing bank robber masks, or antifa masks.

Even though trespass law states that you are not guilty of trespass if you remain upon real property if the business is, at the time, open to the public, and you are in compliance with lawful conditions on entry. The only way a dress code can be mandated is if you go to a high end restaurant that requires something fancy, or requiring shoes and shirt for ordinary businesses, but no place can lawfully require bizarre, aberrant dress that makes the ordinary person think the whole store is overrun with terrorists from Afghanistan.