Menu
For Business Write a review File a complaint
Smoke Cartel Customer Service Phone, Email, Contacts

Smoke Cartel
Reviews and Complaints

www.smokecartel.com

Learn how the rating is calculated

3.4 10 Reviews 9 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Smoke Cartel Reviews 19

ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Smoke Cartel These people are wonderful, helpful and a pleasure to deal with

These people are wonderful, helpful and a pleasure to deal with.

Read full review of Smoke Cartel and 2 comments
Hide full review
2 comments
Add a comment
A
A
A. Hickle
Verified customer This complaint was posted by a verified customer. Learn more

Affordable, durable, and unique products. Fast shipping and delivery. Never disappointed

V
V
V. Bashirian
Verified customer This complaint was posted by a verified customer. Learn more

Great business. Excellent quality products, great customer service and competitive prices.

ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Smoke Cartel Affordable, durable, and unique products

Affordable, durable, and unique products. Fast shipping and delivery. Never disappointed

Read full review of Smoke Cartel and 1 comment
Hide full review
1 comment
Add a comment
B
B
B. Davis
Verified customer This complaint was posted by a verified customer. Learn more

Deadbeats who sell defective products with missing pieces. Then block your emails and messages.

ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Smoke Cartel Great business

Great business. Excellent quality products, great customer service and competitive prices.

Read full review of Smoke Cartel and 2 comments
Hide full review
2 comments
Add a comment
B
B
B. Wintheiser
Verified customer This complaint was posted by a verified customer. Learn more

Takes forever to get a response from cs, ordered 150$ to get free priority shipping, stuck me with standard shipping. Emailed them and they said they cant do anything about it multiple days later. Yet my order still isnt even been processed.

J
J
J. Mohr
Verified customer This complaint was posted by a verified customer. Learn more

These people are wonderful, helpful and a pleasure to deal with.

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Smoke Cartel Deadbeats who sell defective products with missing pieces

Deadbeats who sell defective products with missing pieces. Then block your emails and messages.

Read full review of Smoke Cartel
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Smoke Cartel replied to this review.

Smoke Cartel AVOID THIS COMPANY!

AVOID THIS COMPANY! Takes your payment, then, takes forever for them to ship priority items. 24/7 customer service is not true, AT ALL! AVOID! AVOID!

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Smoke Cartel replied to this review.

Smoke Cartel BUYER BEWARE I wish i could give them ZERO stars

BUYER BEWARE I wish i could give them ZERO stars. Avoid ordering from here AT ALL COSTS. they took my $300 over two weeks ago and have not heard a word from them. No one answers their listed phone number, and their email inbox is full.

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Smoke Cartel Takes forever to get a response from cs, ordered 150$ to get free priority shipping, stuck me with standard shipping

Takes forever to get a response from cs, ordered 150$ to get free priority shipping, stuck me with standard shipping. Emailed them and they said they cant do anything about it multiple days later. Yet my order still isnt even been processed.

Read full review of Smoke Cartel
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Smoke Cartel replied to this review.

Smoke Cartel STAY AWAY FROM THIS COMPANY!

STAY AWAY FROM THIS COMPANY! I advice you go to another smoke shop you can trust. I placed my $140 order 9/25 & haven't received my vaporizer. I've made numerous attempts to call & email them & they have been non response. Extremely unprofessional company! BEWARE!

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Smoke Cartel replied to this review.

Smoke Cartel Items took upwards of two weeks to ship

Items took upwards of two weeks to ship. Once items shipped (in 3 different batches across a week's time) i was shipped the wrong item. I reached out once while waiting for shipment to get an update because of long wait time, but no response was received. I then reached out again when i did not receive what I ordered. Again, no response. I am stuck with $120 worth of glass I do not want and did not order because this business refuses to answer or contact customers who are wronged. Terrible customer service. Terrible shipping times. Good product.

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Smoke Cartel replied to this review.

Smoke Cartel Nothing but problems with my order

Nothing but problems with my order. They didn't send me the tracking info for a week, and when I did receive it, it didn't work. The item I received was 9" tall, but the one they advertise is 12". They have since changed the website. Brian was supposed to send return label and never did. They advertise fast returns. I also left a review on their website and it appears they doctored it so it didn't say everything I complained about. The date was changed, but it's my name. The review is not what I submitted. Now I am afraid if I send the item, they won't process the return.

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Smoke Cartel Complaints 9

ComplaintsBoard
Y
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Smoke Cartel has left an official reply on this complaint.

Smoke Cartel I ordered an item and selected the color from two available choices

I ordered an item and selected the color from two available choices. I was sent the wrong color time and they will not correct the issue, even after several attempts to reach them on the phone and by email.

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Smoke Cartel I ordered two glass pieces from their online website www

I ordered two glass pieces from their online website www.smokecartel.com and they charged me but I never received my products. I emailed them numerous times over the past two months with not a single response.

Read full review of Smoke Cartel and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
L. Heaney
Verified customer This complaint was posted by a verified customer. Learn more

Purchased item two weeks ago , including express shipping and protection , was told would ship a week ago , have emailed clearly requesting refund and cancellation as it now says delivering from Hong Kong , they are ignoring these requests and instead sent me tracking number and ignore all other parts of my email.

ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Smoke Cartel Placed an order with them 4/30 and have not heard anything from them since

Placed an order with them 4/30 and have not heard anything from them since. I've emailed them twice asking about my order and no response. They used to be great years ago but now apparently they are just a scam

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is Smoke Cartel Legit?

Smoke Cartel earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Smoke Cartel stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Smoke Cartel's reputation as a trustworthy leader in their field. Customers can rely on Smoke Cartel's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Smoke Cartel. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 88% of 9 negative reviews, Smoke Cartel is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Smoke Cartel has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Smoke Cartel's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Smokecartel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Smoke Cartel and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Smokecartel.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Smokecartel.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Smoke Cartel.

However ComplaintsBoard has detected that:

  • We have detected an internal review system on Smoke Cartel's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • We conducted a search on social media and found several negative reviews related to Smoke Cartel. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Smoke Cartel The product that I ordered was never shipped

The product that I ordered was never shipped. After 10 days of no tracking number I emailed asking about my product and was emailed back several days later saying they apologized and would get my item right out with a tracking number. That was 3 weeks ago. No calls or emails have been answered since.

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Smoke Cartel Purchased item two weeks ago , including express shipping and protection , was told would ship a week ago , have emailed clearly requesting

Purchased item two weeks ago , including express shipping and protection , was told would ship a week ago , have emailed clearly requesting refund and cancellation as it now says delivering from Hong Kong , they are ignoring these requests and instead sent me tracking number and ignore all other parts of my email.

Read full review of Smoke Cartel
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Smoke Cartel Had a extremely terrible purchasing experience with Smoke Cartel

Had a extremely terrible purchasing experience with Smoke Cartel. As a result of that, I have asked for a full refund 3 times now. Every time I ask, they ignore me. It's clear they don't want to and have no intentions of refunding my money. Hoping this complaint will get the ball rolling. I can't wait to leave review!

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Smoke Cartel I ordered a Trio smoke pipe

I ordered a Trio smoke pipe. When I received it. I charged it. I put it to use. It heated up and upon draw hot coals entered my mouth. There was no screen for protection. Also the tip got so hot. within a second it burned blisters on my upper and lower lip. I do have pictures. I have called left messages. I have emailed. No answer. I did get a response. They would look into it. Nothing else. This is dangerous it will burn you. Nothing in the directions says anything about excessive heat .

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Smoke Cartel I placed my order almost a week ago on 3/17

I placed my order almost a week ago on 3/17. It states on there website it ships within two business days. It's now the 22nd of March and still nothing has been done with my order. I try to email, live chat, and text and get no response yet it states on their website they have 24/7 customer support. This item was a gift and now won't be here on time which makes the gift useless especially since it hasn't even shipped yet. Honestly, its irritating to be ignored especially when they already took my money ($58.22). Order number is 387774

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Smoke Cartel I placed an order with a company on May 7th totaling $578.70

I placed an order with a company on May 7th totaling $578.70. They sent part of my order worth $80.33, which I received. I've sent many emails, made calls without response, and contacted them on social media for the rest. A representative contacted me on June 27th to say most items were out of stock. I agreed to receive the available items worth $123.05 and asked for a refund for the rest. I got a refund of $273.13 but not the items promised. I left a review online to get attention but only got a generic reply. The company still owes me $123.05 for undelivered items plus $92.00 for items not in stock, or a total refund of $215.05.

Read full review of Smoke Cartel
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

About Smoke Cartel

Smoke Cartel is a leading online headshop that offers a wide range of premium smoking accessories, including bongs, pipes, vaporizers, and dab rigs. Founded in 2013, the company has quickly become a go-to resource for smokers all over the world who are seeking high-quality smoking products at a great value.

Smoke Cartel's commitment to quality is evident in its selection of products, which are sourced from some of the most respected manufacturers in the industry. Whether you're a seasoned smoker or new to the game, you'll find everything you need to enhance your smoking experience at Smoke Cartel.

In addition to its impressive product line, Smoke Cartel is known for its exceptional customer service. The company's knowledgeable team of experts is always available to answer questions and provide guidance on product selection. This level of support has helped Smoke Cartel build a loyal following among smokers who value quality and professionalism.

Another key factor that sets Smoke Cartel apart from its competitors is its commitment to social responsibility and community outreach. The company is actively involved in various charities and initiatives that support youth education and drug policy reform.

Overall, Smoke Cartel is an excellent choice for anyone looking for high-quality smoking products and exceptional customer service. Whether you're a seasoned smoker or just starting out, you can trust Smoke Cartel to provide you with everything you need to enhance your smoking experience and achieve your desired results.

Overview of Smoke Cartel complaint handling

Smoke Cartel reviews first appeared on Complaints Board on Apr 11, 2023. The latest review These people are wonderful, helpful and a pleasure to deal with was posted on May 7, 2023. The latest complaint AVOID THIS COMPANY! was resolved on Apr 27, 2023. Smoke Cartel has an average consumer rating of 5 stars from 19 reviews. Smoke Cartel has resolved 8 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.0
1504 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Smoke Cartel Contacts

  2. Smoke Cartel phone numbers
    +1 (912) 574-2000
    +1 (912) 574-2000
    Click up if you have successfully reached Smoke Cartel by calling +1 (912) 574-2000 phone number 0 0 users reported that they have successfully reached Smoke Cartel by calling +1 (912) 574-2000 phone number Click down if you have unsuccessfully reached Smoke Cartel by calling +1 (912) 574-2000 phone number 0 0 users reported that they have UNsuccessfully reached Smoke Cartel by calling +1 (912) 574-2000 phone number
    +1 (828) 545-0544
    +1 (828) 545-0544
    Click up if you have successfully reached Smoke Cartel by calling +1 (828) 545-0544 phone number 0 0 users reported that they have successfully reached Smoke Cartel by calling +1 (828) 545-0544 phone number Click down if you have unsuccessfully reached Smoke Cartel by calling +1 (828) 545-0544 phone number 0 0 users reported that they have UNsuccessfully reached Smoke Cartel by calling +1 (828) 545-0544 phone number
    Director Of Corporate Communications
  3. Smoke Cartel emails
  4. Smoke Cartel address
    302 W Victory Dr Ste A, Garden City, Georgia, 31405-1789, United States
  5. Smoke Cartel social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 11, 2024
Smoke Cartel Category
Smoke Cartel is ranked 432 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.