Sonic Drive-In
Reviews and Complaints

While traveling, my daughter, her husband, and 21 month old child stopped at your location at 3622 St. Mathews Road, Orangeburg, SC 29118. when they ordered two glasses of water for herself and her child, they were told there would be a charge for the water of $0.25 each. I didn't realize the cost of a Sonic franchise was that expensive that the owner had to charge for water to keep the business going. Perhaps he or she should set up a go fund me page to stay in business so they don't have to shut down.

Upon researching and finding over 133 complaints on the charges of water, one would think if they are sitting in any type of corporate glass tower, they would understand how much negativity this is creating for not only your customers, but the staff in having to deal with this. Your corporate response (which really doesn't address the issue) only mentions refills are not free and the charge is to pay for the additional cup.

Let me explain it this way, When we have a family reunion, we all travel to one place. This can at times account for 11 individuals that have to choose places to eat along the way. Therefore for the fifty cents you were going to charge, you lost the business of 11 people. Smart move Sonic!

The last 3 times we've visited the Sonic on Hwy 19 North in Meridian, MS, our order took forever and then was wrong. The individuals inside are too busy chatting and laughing to do their jobs. One additional day my daughter and I waited almost 20 MINUTES at a stall AFTER pushing the button before we gave up and left. Worst Sonic I've ever been to and won't be back.

Your new ads having been running for two years and they are actually getting worse. ( Hard to believe that was even possible ) You should immediatly fire everyone that talked you into this disaster and maybe do some research this time before you ruin my favorite brand for good. Your present campaign is not at all funny, entertaining or informative. They are in fact cringe worthy leaving your customers feeling at best disappointed and disgusted.

On 10/19/2021 I ordered the Sonic Ultimate Meat and Cheese burrito from my local Sonic. According to friends and family, I'm a "Sonic Nut" who can't seem to pass a Sonic Drive In without stopping for something.
However, my excitement was quickly squashed by the half sized burrito I found wrapped up in my bag. This pint sized thing probably contains one egg, a sausage and maybe a piece of bacon, and that's pushing it. I could literally fit this thing in my hand without overlap.

Come on Sonic, do better…

I was at Sonic last night in Somerville Texas 7789.I spent $15.78 I ordered several items .I also order cheese sticks with Marinara sauce .When I got home the sauce was not in the bag, It seems to me when people order cheese sticks they would want something to dip them in .The sauce was on my receipt .I live 2 miles from the store so no way was I going to drive back into town .

You had a winner with Peter Grosz and T.J. Jagodowski "The Sonic Guys, " s I've been watching your lame commercials, since they left. They really are bad, and people don't relate to them! why don't you guys get smart and bring them back, the Sonic Guys, they were cool, everyone buddies, people loved those guys! why can't you see a great thing?

Last night, my family and I ordered a large meal. We waited. While waiting, a stray dog came on the premises. The manager, (red hair), came out and rubbed and patted the dog. She went back in and brought out some food for the dog. Afterwards, a worker opened the drive thru window. They called the dog over. She took ice from the machine and let the dog lick the ice from her hand. Other employees came to the window and patted the dog. Another employee came out and called the dog over. He rubbed on the dog. We noticed NO ONE washing their hands but still serving food. My family and I called to cancel our order.

Am sorry i have too complain but people need to know about the sonic in benton ky is terrible. One of the worst burgers, smelled like bad, ever received i just threw it away. Nasty.
Makes me think it was tampered with. Want be return to this store. Other sonic stores had no problem.

Today, 9/25/2021, I drove thru the Sonic Drive-in in Jacksonville, Arkansas at around 2:45 ish and ordered a large coke, a Route 44 Sweet tea, and a bacon breakfast toaster. When I got home I gave my daughter her coke. Later today she finished her drink and said it was empty of coke but it's still feels like something is in it. She opened the top and we found a nozzle from your coke machine. It was dirty and disgusting. With all the virus' going around my daughter gets a drink with a nozzle in it that everyone in the Sonic has put their hands on. I am not sure what I want to do about it or who I should report this to but I am mad as I can be. I am sending you pictures to look at. It is hard to believe that the person filling the drink did not notice this. Just check with this Sonic and see if they are missing a nozzle from the coke dispenser.

For about a month the app states that the store is closed and it's not. This is not acceptable because I can't get the offers that are only available in the app as well as increasing my chance of contacting COVID from the screen. If you aren't going to allow it to be used then it needs to be completely closed.

9/15/21
Springfield, MA
Boston RD store

I ordered on app at 1:15 pm. I waited in the stall for 30 minutes. No food. Finally drove thru the line which took another 15 minutes.
Received order which was cold by this time, Ordered slush... the girl at the window says there is no ice.. so unsure what I got. If they had no ice, they couldn't say that on the app.
Waited 45 minutes for an order. If I wanted to spend my whole lunch hour in line waiting.. I wouldn't order on the app.
That store is one of the worst places I have ever ordered from

Somehow my login info has been corrupted. I would like to close my account and start from scratch. My email addy is [protected]@gmail.com

This account was opened several years ago has changed since then. Since the change to my account, I have not been able to use it.

I get a "wrong email or password error". I hope you can resolve this issue.

I would like to use the app but am not currently able to do so.

I have several surveys that I need to take and I love to take them as it allows me to have a free soda every now and then, but the sight says it is no longer valid. Have you discontinued the free Route 44 survey? and if so, how do I claim the receipts I have in my possession? I go to sonic everyday in the morning.

Jennifer Kearns
jennifer.[protected]@cox.net
[protected]

We went to the Sonic in Raymond MS and never got our order. It was Sept 6 at 5:00 pm. When we asked, they said they thought we had left, we were parked in front of the window in plain sight of the workers. Needless to say we left and took our business elsewhere. This is the third time we have had issues here. Will tell everyone not to go there!

The Sonic on Cypress Creek in Cedar Park Texas is experiencing ongoing problems with hours of operation. Excuses in the past have included ; grill not working, only able to serve drinks, inconsistent opening times, and, today, short staff. Today's issue was told to me at 8:30 this morning by a staff member and again at 7:30 this evening when there were 2 workers present. I am concerned about the health of this location and whether the location will be able to stay open.

Sincerely,
Richard White
[protected]@hotmail.com