Sonic Drive-In
Reviews and Complaints

Hate the two ladies on your commercials. I won't go to sonic.

On August 23 we submitted an app order but when we arrived at the Sonic Drive-In off St Joseph Street, the website says it closes at 10 pm but it was 15 minutes till 10 pm and all the lights were off. When I asked one of the carhops what had happened, she just said yes, they had closed early and when I asked was this a regular happening, she said no but Sunday we were running late again and the carhop inside the building said that they were closed already so we couldn't get our drinks. We live on the other side of town, and we must travel 15 minutes just to get to the drive-in they were closed. We picked the drinks the following day, but it was just the principle of the thing.
On August 22, I had ordered a Limeade and instead, I just received a Sprite but when I asked why I just had received a Sprite at that time the explanation was that they were out of Limes. That means they charge us for the price of a Limeade, and they just didn't care. They never told us they didn't have limes tell I complained. We go to Sonic twice a day and frankly, I am getting the feeling they don't want us to come back. If they would treat us right, I wouldn't complain but I am sick of this place. From the manager to all the carhops they are rude and just flat don't care.

My Wife and I was traveling in Mississippi Sunday August 15th, 2021, Stop in at the Sonic at 701 Hwy 45S Baldwyn, Ms . we order the #1 Combo each. After we receive our order, we notice the lettuce was brown, my wife sandwich had a piece of lettuce that was black, the meat in both sandwich's was thin and hard as a brick. French Fries taste awful, cold two day old grease. We just discarded the food in the trash and left never to stop there again. We live in Northport, Alabama and across my Office is a Sonic, never got a bad meal like this one was. We did not contact the manager before we left . Did not want to hear a lame excuse, almost made us sick.

I called Brandi asking her to help us she refused and told me to [censored]ing call corporate! Some better call me ASAP
All ready got the local pd involved!

I ordered a footlong cheese coney with onions and green chile, instead i got a footlong that looked like it was left over from yesterday. No onions and niogreen chile I called to complain and was told there was nothing the could do.

The Sonic location nearest our home, on Willow Road in Clovis, CA routinely shuts down the Sonic app which means one can't get 1/2 price soft drinks which, if you know the huge markup on Sonic's drinks, you'll understand why 1/2 price actually puts them in a more competitive area. I asked the manager why and was told, "we are out of a lot of stuff and people keep ordering it so we turned off the app". That's verbatim, BTW. When I try to involve Sonic corporate using Twitter I just get the same, canned, response: "try calling the location". Duh.

Sonics store #312 . Daytime management is horrible. Manager using profanity. No hair net on any employee in kitchen… Refused to replace food after hair found.. please do something about daytime management. Refuse to give me name.

After waiting 25 minutes for a small snickers blast and a medium butterfinger blast they finally arrived. The sizes were wrong and all it was was vanilla ice cream with a tiny bit of the candy bar sprinkled on top. Definitely not worth the $10 it cost. They said sorry for the wait but all the people around us that arrived after us had gotten their orders. Won't be going back to that Sonic. Bad service and bad food.
Sonic Hwy 80, Haughton, LA 71037

The Sonic in San Antonio on NW Military and Huebner is incredibly slow. It takes them 20 minutes just to take your order at the drive-thru. You can't use the slots because they are only for orders placed in the app. There were 2 cars in the slots. Once you finally get your order placed, it's another 10 minutes for them to bring you your food. We will never be returning!

Simple,
I am on my lunch and had to leave because Martin, Tn 38237 was doing an update and needed to wait up to 10 minutes, but yet still taking orders to people.
Who does an update on lunch time?
I will never go back to Martin, Tn. 38237 again!

Went to drive-thru for lunch got my daughter 1 corn dog and it was horrible, it was over cooked so hard and dry it was almost falling apart you can see the sausage peaking out from inside so dark it almost looks black, this is not edible at all. It's upsetting because I didn't see it till we got home and it's an inconvenience to drive back.

Sonic locations in our area, regularly, turn off app access at their locations. Sonic is incredibly overpriced on soft drinks so the 1/2 priced drinks when ordering on the app are good things. But so many times the locations have it turned off that it's largely worthless and frustrating. Employees at the franchise locations admit it's disconnected. Sonic's corporate social media team is incredibly uncaring or incompetent. It has a canned response for all app complaints. I sent a screen grab that showed 80% of its locations in this part of California had the app off and I got the same response I've gotten for previous complaints"call the restaurant". The person who replied obviously didn't bother reading my email or looking at the jpeg I sent. Overall a terribly run operation, which I dislike saying because the people working at the locations seem to be hard-working and trying to do well. But, overall, the app sucks and the corporate "customer service" stinks. And, yes, I could do that job better than it's being done just by being responsive and looking for real answers instead of thinking actual customer relations don't matter.

We just went through drive through to order food. The sign said drive through only. Then we're told to pull in a Order parking spot. Order was placed and we waited 25-30 minutes. We get gone with food and the order was crap. The burgers were not consistent and the chicken sandwich bun was so smushed. For what we paid was not worth what we paid. This is not the first time this Sonic has disappointed.

Hi, I just left Dardanelle Sonic, and this is not a serious complaint. But the BBQ popcorn chicken was hard as a rock and my 87 year old mom really couldn't chew it and as I prepared her food I was starting on the tots and they were hard. I just wanted to mention it.

James

The workers there are pretty friendly