Souq.com

Its a matter of attention and seriousness of the seller. Any professional seller would not do like this. Before placing any order better to study about the seller a little bit and to read the feedback of the other buyer may help to choose a professional seller. Thanks!

I purchased blackberry passport 4 months back and it started problems like no ringtone, switch off automatically etc. and when I contacted Souq they say this product doesn't have warranty.
Every new product by default has 1 warranty!
They are selling these defective phones and may be thats the reason they doesn't provide warranty!
Very worse experience. Will never buy on souq again and also suggest the same to others!

I sent it on 26 Jun for fixing or replacment, and the confirmed the receipt, no respond up to date although I called every 3 days
And I complain 3 times, also I requested to speck with any manager in charge the give promises only without acting

My order No . [protected]

I ordered Davidoff Cool water 125ml perfume set of two pack=quantity 4 bottle. I'm still awaiting a satisfactory response from Souq.com customer service. I want only genuine Davidoff Cool water 125ml perfume. I have paid 380SAR via credit card payment for the product... I want it as soon as possible but all my complaints r being closed without even contacting me or they aren't providing any solutions...

I've ordered a sony z2 on the 10th april 2016 and received it the following day, with one year warranty, today 4th july, suddenly My sony simply cannot read the sim card like there is no network at all, cannot make call or receive it...its just ridiculous that just after 3 month your mobile gets down and cannot reach the custumers service since they just keep on forwarding your call from operator to another !

I spent over 20 thousand AED at Souq.com over the past 12 months and they refused to take back and refund the price of a bad ice maker all to save 600 AED. Will never deal with Souq.com and will use my IT skills to build a website over the summer holidays to discredit them.

sellers and souq.com

souq.com and seller relation

relation of sellers and souq.com

I have bought a SONY EXPERIA Z from Souq.com in the month of April, which developed software problems in about 10 days itself, I subsequently called the call center and the piece was picked up from me on the 26th of April 2014, since then I have been calling them for some information, but the only reply I get is it will take 15 to 30 days for any response. I don't understand why are they taking that long? They are ready to give any kind of information my product and my money is with them, I don't even have any acknowledgement from them. Can any body help which government department can I contact. RECOMEND NOT TO BUY WITH THESE ONLINE PORTALS AS YOU DONT GET TO SEE THE PRODUCT BEFORE YOU BUY AND THERE IS NO PLACE TO GO TO. THEY DONT EVEN LET YOU OPEN THE PRODUCT TILL YOU DONT PAY THEM.

I would like to file a complain about the bad services of Amazon and not delivering my product but they have charged me.

Amazon is not delivering and not refunding my money.

I have emailed them on ofm.amazon.ae a lot of times but no response from them.

Contact ([protected])

alisaleemakhter@gmail.com

Ali Butt (Amazon Account name)

Received counterfeit product from www.souq.com against Order: [protected]. Souq team @ [protected] asked to request for refund but will not exchange, even product is still available online.

Souq is cheating!
I purchased Samsung Galaxy Note 8 on souq.com on June 6, 2018. I didn't receive the item on the projected delivery day (June 9, 2018). However, on the tracking it says "delivered". I filed complaint online and received auto reply saying they will get back to me soon. However, I did three complaints and two escalations but no body reply me. Even I made three phone calls, and no one is willing to resolve the matter. I regretted to do purchase on souq.

Kindly, can someone advise me on how to file a legal action against such matters. Shall I go to police or law office?

Looking forward for your valuable advice.

Souq.com are very unprofessional they just playing in time of refund the defective item i almost calling for 2 1/2 months and i return na innjoo phone last december 30, but last February 8, 2018. they said that they declined aramex tracking [protected]. very annoying i almost recharge card for calling almost 120.s.r. just to follow up the item for cost 499 s.r. until now no action they just telling lie within 24 or 48 hours but still the same. i will not recommend to buy mobile phone fulfilled by souq ever.

Dear Souq Team,
I trusted you guys & planned to buy a 20 inch display Monitor, the order was delivered which was fulfilled by souq.
The box had a warning notice mentioning that " product not suitable for Indian Electrical standards" seeing that warning notice printed on the box, i never opened the box & requested souq to pick them back, very next day the guy picked & issued a receipt with QR code. even after a week there was no response from souq, later when called they informed that the product received/collected was in damaged condition which i dont agree.
I feel Souq is cheating me. i would like to take up this case seriously & lodge complaint with Dubai police.
all i want is refund of money & justice.
Kumar

My Hp laptop experience hasn't been good either. Selling when you don't have in stock. I had to call and wake them up. And the laptop doesn't have a warranty written, i.e. if the above people comments are right my thousands will be instantly wasted. . Not happy with the delivery service as well.

i am dany thomas.As registered mobile number is [protected].i bought a phone microsoft 950 xl from souq.com. Order was placed on november 6.after a month the phone got a complaint that it was restarting always.so i requested for a waranty claim. the courier took the phone.and i got the phone repaired at january 3.when i checked the phone i was really shocked that its front camera was not working.So i called the souq.com.The customer service they told me that i didnt say about the camera problem.But how can i suppose to say camera complaint because my phone was getting off all the time.The service centre should have checked evry thing.and the customer service took the phone from me the second time for repairing my phone.it was on january 9.
i came for visiting visa.i will be going back at january 25.i am always calling the customer service asking to get my phone as soon as possible. but they are saying about there policies that it will take 14 working days. but i will be going at january 25. please do the necessary requirements.i am attaching what all i have got email from souq
thank you

ORDER ID : [protected]
ITEM ID : [protected]

I CAN SAY THIS IS MY FIRST BAD EXPERIENCE .I BOUGHT THIS PHONE MICROSOFT 950 XL AT NOVEMBER I USED IT FOR FOR MONTH.THEN IT HAD A COMPLAINT THAT IT WAS TURNING OFF AND ON.SO I CONTACTED THE SOUQ CUSTOMER CARE.THEY TOLD ME THAT THE COURIER SERVICE WILL BE TAKING MY PHONE WITHIN 4 DAYS.AS THEY SAID THEY TOOK THE PHONE AND I GOT THE PHONE AFTER REPAIRED AT JANUARY.WHEN I CHECKED MY PHONE I CAME TO KNOW THAT THE PHONE’S REAR CAMERA(FRONT CAMERA) WAS NOT WORKING.AND NOW I AM CLAIMING FOR THE SECOND WARRANTY. I NEVER EXPECTED THIS FROM SOUQ. I HOPE I WILL GET MY PHONE REPAIRED. I CAME FOR VISIT VISA I WILL BE GOING BACK AT JANUARY 25.

Dear customer - Be aware before buying .. Souq.com do not have any commitment and even you dont know the product will come to you even though you paid entire payment in advance. BETTER TO AVOID TO BUY FROM SOUQ.COM.

I ordered Havaianas/flipflops from Souq. all wrong Sizes were sent, now i have to wait for the refund,
also i have to make sure the packed boxes are not damaged,
this is false advertising, misleading, if you don't have the correct sizes you don't just send any size, also the different colours,
i will make a complaint to fair trade practice/authority .