Rose Wholesale’s earns a 1.2-star rating from 41 reviews, showing that the majority of customers are dissatisfied with purchases.
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christmas murals purchased
My name is theresa myrick and I purchased 3 christmas murals on or about 10/08/2018. the order # was l1810082222118463. all murals s/b 79"x 71'. this mural which is merry christmas bell wall décor tapestry have on it in large letters..."put your text here". I would like to return this one and in the place where it says place your text here, I would like to say. and happy new year! please send me a return label or tell me how to return this mural and get the correct one that is 79" x 71"with"and happy new year" on the mural.
I can be reached at [protected] - anytime.
Rip off
I feel like they ripped me off and are ok with that.
My order never arrived. I placed it 4 months ago and never got any information about it.
Reading other reviews I found out that the RW always sends tracking info and confirmation email, but my case is probably an exclusion.
I tried to call them and ask what was the matter, but they are unavailable each time I call. Again, judging by other reviews, their customer service is bad, but it works. I was unlucky enough...
So I am out of money, got no order, being ignored. Wonderful combo.
Horrible experience
I ordered a lot of items, I think it was my biggest order whatsoever. So I placed it in the beginning of September and chose an express shipping and delivery. As you understand the items should have arrived within a week, but they haven't. I got them yesterday, one month later.
But that's not all. Speaking of the clothes quality. It's terrible. Cheap and oversized, even though I was using their charts for choosing.
I'm very disappointed. I've read many good reviews and fell for that, and now I understand that those reviews were fake and had nothing to do with the real situation.
Is Rose Wholesale Legit?
Rose Wholesale earns a trustworthiness rating of 11%
Not worth the risk. Protect yourself and your money by staying away from Rose Wholesale.
With only 4% of 0 complaints being resolved, Rose Wholesale slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.
Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.
Rose Wholesale protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to Rose Wholesale. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Rosewholesale.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Rosewholesale.com you are considering visiting, which is associated with Rose Wholesale, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
- Rose Wholesale website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Probably a scam
Please do not fell for this scam, Rosewholesale is a terrible site!
I bought $200 worth items from them and did not receive anything! When I ordered I thought that Rosewholesale was real, because their site looked very professional. I did not read the reviews so I had no idea that place was a scam.
I made my order and received a confirmation message. Three weeks later I decided to contact Rosewholesale about my order. It was taking way to long and I got suspicious.
They did not reply and that was a red flag! I lost $200 because of them, order never came and I doubt that it ever will.
Simply avoid this site. I made a little research and I think that Rosewholesale is related to RoseGal (which is a 100% scam).
Payment transaction and product quality
I ordered about $85 worth of shirts and pants, when I received them they were way too small for me to wear. I know my size and figured this stuff was coming from asia and maybe people are smaller over there, I still am looking for someone smaller to give this stuff to. I paid them using paypal, when I checked paypal a couple days later it showed me getting charged from something called "ivan" yes four letters, ivan! I disputed it with paypal and then realized the next day it was rosewholesale. I contacted paypal told them and they put the charge thru. About 2 weeks ago I made another order put it on paypal, saw the debit transaction show up under a completely different name. And then a credit for the same amount. So I sent them an email, about 5 days later they gave me a vague explanation that said I never paid for my first transaction of $85 in which I have proof from paypal that I did pay them. Now they will only accept cashiers checks from me. There are too many other discount places to use.
I want a refund!
I have ordered three dresses from Rosewholesale and I was so excited about my purchase since all the dresses I have bought looked really beautiful. When they finally showed up I was terrified. My dresses looked awful, material was absolutely rubbish, there were loose threads and it smelled nasty! I immediately contacted Rosewholesale customer service and asked for a refund. They asked me to send pictures which I did, but they said there was nothing wrong so they cannot give me a refund! They are the very unprofessional and not trustworthy, please don't give them your hard earned money!
Dear Eren,
Thank you for taking your time to write your review.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you.Could you please provide us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
What a joke company!
I've ordered some items from Rosewholesale and received them in reasonable time. The items I received were really cute and quality was great, but everything was too small. When I made my order I verified that each sizing criteria matched my measurements. So I have no idea how that happened. Anyways, I contacted them and they said that I supposed to have a password. What password? Absolutely ridiculous. I asked for my refund, and was told that without a password it is impossible.
Dear Oppa0,
Thank you so much for your important feedback.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
We have taken care of your complaint and will offer you a resolution. Please kindly provide us your order number.
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Bad customer service
I made an order in mid February and paid extra for faster shipping. It is now March and I received nothing yet. When I contacted customer service and asked about the status of my order I found out that it doesn't even shipped yet! My order is still processing! I really hope when my items do arrive, they're not poor quality and sizes are correct. I contacted Rosewholesale customer care several times and they told me to be patient. I was super excited when I found their site and now I'm extremely disappointed. Never again!
Dear Barbara,
Thank you for recent comments.
Although the standard delivery time of Expedited Shipping will be around 3-7 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution.Would you mind providing us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Missing items
I've ordered several items from this website and when my package arrived I was very disappointed because two items were missing! The worst part was that I did not receive two items but they took my money for the total bill. I contacted Rosewholesale customer service and asked what was going on. But unfortunately I never received a response. I will never order from this website again! Items I did receive were of a poor quality and looked rubbish! Well, lesson learned, never again!
Dear Asmida,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team will solve it for you.Could you please provide us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Dear Rosewholesale,
I was charged for some 5 or 6 previous orders, and I have not seen anything come to me. Where are my orders? This has been months, and I spent well over 300.00 on items that never have arrived. Please correct this situation by sending my orders, if you are on the 'up and up'. I would hate having to say that I had been "Scammed". Please, be honest and send the clothing items that I ordered. Thankyou, Karen Bresler
Cheaply made stuff
I've purchased several items from Rosewholesale and items I received were horrible and cheaply made. Some items were defective and sizes were way off, nothing fit! When I contacted their support team they refuse to correct any of their errors or take responsibility for defective products. I asked for a refund, but they refused to give my money back and never explained the reason. Then they just stopped responding to my emails. Working with them convinced me that there is no human intelligence there. I'm extremely disgusted with this company!
Dear Monica,
Thank you for taking your time to write your review.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We have taken care of your complaint and will offer a resolution. Please kindly provide us your order number.
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Scam!
Rose Wholesale is nothing but scam! I've purchased few shirts from this website as gifts fro my friends. I received no order confirmation email and no tracking number. But they immediately charged my credit card! Several weeks passed and nothing arrived so I called them. I tried to contact them by phone a few times to check the status of my order but no one ever picked up the phone. After reading all the reviews I think that this company is obviously a scam. I have contacted my bank and reported Rosewholesale to BBB. Action will be taken against Rose Wholesale very soon.
Dear Drosmaa2,
Thank you so much for your important feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Would you mind providing us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
don't buy from this company!
Rosewholesale is not a reputable company! Save your money and stay away from this place! I even paid the highest shipping cost to expedite, but its still took them over two months to deliver my order. And the worst part was that several items were missing! I received only part of the order! I was very disappointed. When I contacted customer service they provided no help and were absolutely useless. When I tried to open a ticket on their site, it wouldn't go through. Very slow delivery and horrible service. Never again I will order anything from this place!
Dear Linda,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team will solve it for you. Could you please provide us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Worst shopping experience!
I made my order about a month ago. I received the package in reasonable time, but some items were missing. Things I did receive were lovely and I'm really happy about my purchase. But I have no idea where the other 2 items are. Contacted Rosewholesale customer service multiple times and no one ever helped me. I just want to know when will I receive the missing items. I really need help here! I have been patiently waiting.
Dear Tanya,
I want to start by thanking you for notifying us about the issue.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and will offer you a resolution.Please kindly provide us your order number.
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
The worst website ever!
When I made an order I ordered large size clothes because I knew things were coming from China. But they had these really cute designs and nice prices, so I decided to give it a try. When my things arrived everything was extremely small and did not fit at all. Quality was also horrible, the material was cheap and see through. No words can describe how disappointed and disgusted I was. Of course I tried to get a refund, but just wasted my time and receive no response. Rosewholesale is the worst website ever!
Dear Maria,
Thank you for notifying us of your complaint.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Our team has reviewed your complaint and will offer you a solution. Could you please provide us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Absolutely ridiculous company!
I purchased a cute looking dress from RoseWholesale and was so excited. When I clicked the "confirm purchase" button I immediately received a payment confirmation email. They said it would be delivered within 5-10 business days. A month later my dress never arrived. I went to their website, but could not find a phone number, so I sent them a message asking about the status of my order. They said that I would receive my dress until the middle of March because they were out of stock. Absolutely ridiculous company! Avoid this website at all costs!
Dear Linda,
I want to start by thanking you for notifying us about the issue.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team will solve it for you. Please kindly provide us your order number.
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Things I received were horrible!
I ordered three dresses from RoseWholesale which looked really cute on their website. The prices were really cheap, so I didn't really expect to receive high quality items. I also knew about the sizing issues, so I ordered a couple of sizes bigger. When my order finally arrived, I was shocked! Things I received were horrible. Like I said before I never expected something super awesome, but I also never expected to receive garbage! The workmanship and the fabrics were disgusting! There is no point in returning them since shipping would cost a fortune and there is not much chance of getting a refund. Avoid at all costs!
Dear Luna,
Thank you for your valuable feedback.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We have taken care of your complaint and will offer you a resolution.Would you mind providing us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Do not order anything from this website!
I purchased six items (two dresses, one coat, necklace and two shirts) from RoseWholesale website. I paid over $150 and some extra money for customs. My items arrived only 14 days later an when I opened the package I realized that one item was missing. I was also very disappointed with the quality, material was poor, everything looked cheap, the cut was absolutely terrible. Well, I'm not mad or something, I just wanted to try this website. I guess it was my fault that I ordered so many things at once. Please, avoid this website at all costs.
Dear Yuna,
Thank you for your important feedback.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution.Could you please provide us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Worst company
I have ordered from them in the past with no problems. Recently I decided to order something again and this was my worst online shopping experience ever. Fist of all, their pictures posted on their website are probably fake and stolen, because things they sell look nothing like things thy advertise. Also they have serious problems with sizes. When I received my items, everything was super tiny. It is an absolute waste of time to contact them, they don't honor any warranty or refunds. I would never order from RoseWholesale again! I advise everyone to stay away from this website.
Dear Lara,
I want to start by thanking you for notifying us about the issue.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution.Could you please provide us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Dear Lara,
Thank you for recent comments.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
I have followed up your case and our team will solve it for you. Please kindly provide us your order number.
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Do not buy from these people.
I purchased three dresses from RoseWholesale website. The pictures on the site certainly do no match what they really sell. They claim they sell top quality clothing, but what I received was an absolute garbage. These people are a scam artists, they take peoples money and deliver horrible ugly things. I immediately contacted customer service and demanded a refund, but as I expected, there was no reply. I will never again from them! I have tried to contact them many times, but I just wasted my time.
Dear Monica,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We have taken care of your complaint and will offer you a resolution. Would you mind providing us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Beware!
When I ordered a dress from Rosewholesale I was so excited to get it. It was so lovely and cute, I ordered it and wanted to wear it on a special event. After I paid I was told that the delivery usually takes 5-10 business days. It was about a month ago and I received nothing yet. I went to their website, but could not find a phone number, so I emailed them and asked for a refund. Their rep said that I would receive my dress until April. He said that the dress I ordered was out of stock, so I have to wait. There is no information about it on their website! My event already passed, and I bought myself another dress long time ago. All I want is my money back! Will never ever order from them again!
Dear Julia,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and will offer you a solution. Could you please provide us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here:https://support.rosewholesale.com/ticket/ticket/index
Yours sincerely,
Rosewholesale.com Customer Service
Rose Wholesale Reviews 0
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Overview of Rose Wholesale complaint handling
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Rose Wholesale Contacts
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Rose Wholesale phone numbers+1 (917) 621-0925+1 (917) 621-0925Click up if you have successfully reached Rose Wholesale by calling +1 (917) 621-0925 phone number 0 0 users reported that they have successfully reached Rose Wholesale by calling +1 (917) 621-0925 phone number Click down if you have unsuccessfully reached Rose Wholesale by calling +1 (917) 621-0925 phone number 0 0 users reported that they have UNsuccessfully reached Rose Wholesale by calling +1 (917) 621-0925 phone number
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Rose Wholesale addressShenzhen, China
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Rose Wholesale social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Rose Wholesale company
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