Southside Brake & Auto’s earns a 1.0-star rating from 1 reviews, showing that the majority of customers are dissatisfied with their service.
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I entrusted my car to this business on April 9th, 2022, with the understanding that the repairs would be completed within a week and a half
I entrusted my car to this business on April 9th, 2022, with the understanding that the repairs would be completed within a week and a half. I paid the deposit on April 11th and shortly after, I encountered issues with the contact number I had been using to reach them. Frustrated, I visited the shop in person on April 19th to inquire about the progress. They assured me that my car would be ready by Monday, April 25th, 2022, and provided me with a different contact number.
Throughout the entire duration that they had my car, they never proactively reached out to me unless it was in response to my missed calls. Despite this lack of communication, I paid the remaining balance and retrieved my car on Friday, April 29th, 2022, around 4pm. Unfortunately, the car was not in a drivable condition and I had to return it to their shop before 7pm on the same day. This unexpected turn of events forced me and my two small children to walk home along a busy highway.
The business has shown no remorse for the inconvenience caused and has only offered vague reassurances that they are "working on it" throughout the entire month. Their lack of communication has resulted in me having to walk to work, as they have failed to provide any updates or progress reports. Despite having paid the full balance, the car remains unfixed.
On April 30th, I called them again and was informed that they were still examining the car. They promised to call me with an update by noon, but failed to do so. I took the initiative to call them back before noon, and they informed me that they were still searching for the necessary part. They anticipated finding it by Monday, May 2, 2022, but stated that there was nothing else they could do at the moment. Additionally, they claimed that they had charged me the wrong amount and insisted that I owed them an additional $75. I firmly expressed my refusal to pay more, as they had already given me a $100 discount for a defective crankshaft.
Throughout this entire ordeal, the business has demonstrated a lack of communication, causing significant inconvenience and forcing me to rely on walking as my means of transportation. To make matters worse, after finally returning my car, it broke down again on the same day, leaving me and my children stranded on a busy highway. I am now without a car once again, uncertain of when it will be properly repaired, and they are demanding an additional $75 from me.
Is Southside Brake & Auto Legit?
Southside Brake & Auto earns a trustworthiness rating of 81%
Highly reliable. Use their services with confidence, yet trust but verify.
Southside-brake-and-auto.business.site has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Southside-brake-and-auto.business.site you are considering visiting, which is associated with Southside Brake & Auto, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
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About Southside Brake & Auto
Overview of Southside Brake & Auto complaint handling
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Southside Brake & Auto Contacts
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Southside Brake & Auto phone numbers+1 (470) 251-5113+1 (470) 251-5113Click up if you have successfully reached Southside Brake & Auto by calling +1 (470) 251-5113 phone number 0 0 users reported that they have successfully reached Southside Brake & Auto by calling +1 (470) 251-5113 phone number Click down if you have unsuccessfully reached Southside Brake & Auto by calling +1 (470) 251-5113 phone number 0 0 users reported that they have UNsuccessfully reached Southside Brake & Auto by calling +1 (470) 251-5113 phone number
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Southside Brake & Auto address2361 Highway 42 N, Jenkinsburg, Georgia, 30234-2317, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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