National Automotive Parts Association / NAPA Auto Parts
Reviews and Complaints

So, here's the 411: my old lady is all hurtin' and seeing a bunch of doctors and physios. Ain't much fun, let me tell ya. To make things worse, our car crapped out (as in "died") on us, and with her not able to drive, we were up the creek, no paddle in sight. I hit the Interwebs lookin' for a solution, and wah-lah, I found the part I needed on Napa's site lickety-split! But here's where it all started to go south. The site promised me I would have the parts I needed "tomorrow", but lo and behold, the email confirmation I got tells me to expect it in a whole freakin' 5 days. Not good, no sir! So, I called them up to see if I could get this all squared away, but the dude on the other end just tells me there's nothing he can do. No cancelling the order, nada. If I want my parts sooner, I gotta go somewhere else. Come on, man, give me a break! It's like I was talkin' to a robot or something. Ain't no way I'm waiting 5 days for this thing, so I went over to Auto Zone and ordered the same part. Guess what? They're deliverin' it tomorrow! How do you like them apples, Napa? I gotta tell you, the thought of tryin' to return these parts next week is just givin' me the heebie-jeebies. Suffice it to say, I ain't buyin' anything from NAPA ever again!

I totally agree with Shelly about the business in Grayling. It's so frustrating when you ask for some extra help and they are just not willing to go the extra mile. They really deserve zero stars in my book! And let me tell you about NAPA Auto Parts. I mean, they advertise these big discounts like "20% off everything," but let me just tell you, it's not really everything. I spent four months trying to figure out how their sales work, and let me tell you, it's a total scam for consumers! I called and emailed them so many times and got no response. When I finally did talk to someone on the phone, they were no help at all, and one person even told me it was like a scam!

Last time I spent hundreds of dollars at NAPA Auto Parts, expecting a big discount, but it was just a total disappointment. So now, I'm taking my business elsewhere. I just can't trust a company that doesn't give good customer service or really know what they're doing with their sales. But if you do decide to shop at NAPA, make sure you ask about the price of every single item before you buy it, because you can't trust those "20% off everything" sales!

I recently had an experience with NAPA Auto Parts that left me quite disappointed. I had placed an order online and later decided that I needed to cancel it. I sent an email to their customer service team requesting the cancellation, but I received an email back stating that I needed to call their customer service instead. This seemed a bit inconvenient to me, but I obliged and called them first thing in the morning as soon as I could.

To my surprise, I was told that I could not cancel the order. I expressed my dismay and told them that I could not accept this as the final answer. The customer service representative then suggested that I send an email directly to the warehouse requesting the cancellation. I questioned why a staff member could not do this on my behalf, but instead, they told me that was the best course of action.

To make matters worse, the order had not even been picked or processed, yet they still refused to cancel it. I was informed that I would have to pay for the shipping charges and that I could only return the item if I paid this fee. Frustrated, I requested the tracking number so I could deny the shipment and get my money back. Unfortunately, I have yet to receive a response from them.

This whole ordeal has left a bad taste in my mouth. I have never experienced such poor customer service before, and I am seriously considering taking my business elsewhere.

To add insult to injury, when I went to pick up an in-store order, they did not have my brake pads that were supposed to be ready for pick-up. I received an email stating that my order was ready, but clearly, this was not the case. It seems as though their communication system is not up to par, causing customers unnecessary inconvenience.

All in all, I am thoroughly disappointed with NAPA Auto Parts and the way they have handled my situation. It is obvious that they need to make some serious improvements to their customer service and order fulfillment processes if they want to keep loyal customers.

I had three experiences with Napa this year, and they weren't great. The first thing that bothered me is that every time I go to Napa, the employees look at me as if I don't belong there. Maybe it's because I don't look like a mechanic or something, but it's not a good feeling. And then when I ask for help, they all start doing other things, and I end up waiting for a long time. I mean, I drove to the store, and they should help me, right?

One time, I had to return something, but it was a hassle because I bought it at a different Napa store that was further from where I live. They wouldn't take it back, even though I had the receipt and everything. That was really frustrating because I had to spend more time and money to go back to the store where I bought it.

Anyway, I think it's because most of the Napas are independently owned, so they have different rules. It's just not convenient for customers, in my opinion. I think I will switch to Autozone, O'Reilly, or Advanced Auto because they have better prices, and Advanced Auto even delivers small orders to my house for free. I think Napa should change their way of doing business, or they will be forgotten soon.

Oh no! Your car broke down and you need a part shipped out to ya ASAP! Ya can't be waiting for no more than a couple of days for it to arrive, because ya need to get yer grandma to her doctor appointments and she'll die without it! Well, lemme tell ya, ya already killed her. I ordered tire cleaner, something so easy to find that probably nobody would even think about it, tire cleaner! But it's been more than 2 weeks now, when my order was supposed to be estimated to be delivered on May 3rd. It's May 13th, and I still don't have the tire cleaner, just a bad taste in my mouth, probly worse than the taste of tire cleaner itself! Pfft! I can tell ya, this is NOT the company you want to get anything from, not even something as little as tire cleaner. They don't communicate nothing with ya when there's a delay, ya gotta reach out to them first and say, "Hey, you didn't ship my stuff yet." And what do they do? Oh yeah, they respond timely and say "oh yeah, we are shipping that out now." But then 5 days later, ya still don't have no proof of shipping and their site says nothing has shipped. Don't even bother with them, don't give them yer money, stay away from them. Save yer grandma and go somewhere else, literally anywhere else.

NAFTA Auto Parts, located on Hwy. 49 in Richland, MS, is a store that offers a variety of automobile parts and accessories. According to the company's website, the store opens at 6:30 AM, however, during my visit I noticed that they actually opened at 7:00 AM, which was a bit disappointing since I was there quite early.

I had placed two separate orders online and was given an email confirmation that my orders were complete and "ready to pick up". The next day, I made my way to the store at precisely 6:30 AM but was forced to wait outside until the store opened at 7:00 AM. When I finally returned at around noon on the same day, I had to wait in line as though I had no prior knowledge of the orders I had recently fulfilled and paid for online.

After waiting for around ten minutes, I politely interrupted and asked if they had a "pick up" window for online orders. The employees were quick to dismiss my inquiry and simply told me that "we're busy you just need to give us time, we'll get to you eventually". What really irritated me was that the employees and boss discussed how much they hated online orders and how they were always messed up. I suggested that they might benefit from removing the option on their website and fixing their store hours, but they just shrugged it off and continued to grumble.

Finally, I was given my ordered items, but the employees couldn't determine if I had already paid for the items online (I had). They also couldn't produce a ticket for me to take with me. At that moment, I glanced at the Boss, who seemed flustered, and told him that I have already paid and said that I didn't need a ticket. He agreed and allowed me to simply take my items and depart, bringing my total time spent in-store for an 'online order' up to 30 minutes!

Overall, NAFTA Auto Parts, is poorly operated and managed with lackluster customer service save for a few employees. They should work toward improving their policies and practices on online orders and promoting high-quality customer satisfaction.

NAPA Auto Parts, in my opinion, needs improvement. Now, don't get me wrong, but their return policy, where you can only return items within 30 days from the purchase date, is a big letdown. I mean, if you are like me, who enjoys tinkering with vehicles on your leisure time, you might find it challenging to get parts from here if you do not plan to work on your car immediately.

Let me tell you a story. I was working on my old 4runner, doing some front-end work that requires upper and lower ball joints, tie rods, and brakes. I saw that NAPA Auto Parts had a sale at that time, and I purchased pads, calipers, and rotors from their online shop, as I knew it would take me several more months to finish working on my vehicle. To my surprise, when I finally got to the brakes, I discovered I had the wrong pads altogether.

I immediately tried to exchange the pads I received by going to the local stores, but they could not help me because they were privately owned, and it would take time to get a refund from the corporate office. When I saw that my local stores could not help me, I tried to process a return online. However, they cited their 30-day return policy, even though they were responsible for delivering the wrong part.

To be honest with you, I paid $45 for the pads, which I have no use for. I could have bought the parts from another store for only $20 more, even with the sale going on at NAPA during that time. All I wanted was to get my money back or get the right product delivered. Why, you may ask? Well, I was left disappointed and out of pocket. I had to pay an additional $25 in the end -just because of their mistake.

I removed two stars from my review because NAPA Auto Parts refused to fix the mistake they made. I also removed another two stars because their corporate structure was a real challenge -not something I can quickly fix locally. However, I left two stars because I share some of the blame as well -I should have verified the part numbers when they came in. But don't get me wrong -I cannot stress enough how a simple delivery mistake by the seller can cause so much inconvenience.

To conclude, I must mention that even though NAPA Auto Parts has great deals, I would suggest finding other options that might have better return policies. I hope they improve their services in the future, so that customers like me don't have to deal with the frustration of lost time, effort, and money.

I bought brake pads and rotors for my spouse's Subaru Impreza on NAPAOnline, thinking it would be a breeze. The site told me the parts were perfect and even said they'd be ready for me to pick up in just half an hour - so exciting! But disappointment was what I got when I arrived at the store hours later, and not only were my things not pulled yet, but the counter guy told me that the front rotors I'd bought weren't the right ones, even though they'd been listed as compatible online in the first place. The guy told me that the part numbers they use aren't always exact, so he couldn't tell me which one would work! As for the back-set I had ordered, he told me they were correct - but they absolutely were not.

After waiting a long time in the store with no help in sight (I was the only customer there), I ended up getting both the front and the rear rotors, thinking I'd return whichever ones didn't fit. That makes perfect sense, right? Wrong! When I tried to install the rotors at home, the back ones were much bigger than the stock, even larger than the front ones! And the front rotors were also the wrong ones, even after I was told they were right by that guy at the store! I couldn't believe that I had just wasted so much time and money on the wrong parts! It's clear that NAPA has no idea which parts fit which cars and I have concluded that this store and I are not compatible.

The brake pads did fit, but they were really of low quality even though they were supposed to be "premium." They were so cheaply made that the backing plates were much smaller than they should have been, to the point that they didn't even fully cover where the calipers contact the pads! What a waste! Even though I didn't have another set of pads on hand, I decided to keep them anyway - but use the old backing plates instead.

In conclusion, I am convinced that NAPA has no clue whatsoever about which parts are needed for my vehicle. This experience was so frustrating and disappointing, I vow to never EVER shop at NAPA again!

I recently had an experience with NAPA Auto Parts through their website (napaonline.com). I purchased a voltage regulator, but unfortunately it turned out to be defective. I contacted NAPA to return the part and they asked me to take a picture of it and send it in an email. I did as instructed, but to my surprise, I received an email the next day stating that my return authorization had been cancelled.

When I called NAPA to inquire about the cancellation, they informed me that I had mistakenly attached the picture instead of having it in the body of the email. However, nobody had informed me about this requirement previously. I asked them to reopen my return request, which they did. This time, I made sure to send the picture as they had requested. They then sent me a shipping label and I sent the product back to them. The tracking number showed that they had received the product four days later.

I called them the next week to check if they had received the product and when I could expect the refund. They told me that I would receive my refund on my credit card by Friday of that week. Unfortunately, Friday came and went, and I did not see any credit on my credit card. When I called NAPA again, they told me to give them a few more days as they had to hear back from the front office. Disappointed with the delay, I decided to call my credit card company and opened a case against NAPA. Two days later, I finally received an email from NAPA stating that my refund had been approved and it was on its way.

It was exhausting for me to have to play hardball just to get my refund. After this ordeal, I must say that NAPA's quality of parts was generally quite low, and their send-in return policy for online purchases made it a not-so-good place to work with. To make matters worse, I went to a NAPA store in person and purchased another voltage regulator, but it also turned out to be defective. So, I ordered one from Amazon instead, and it worked perfectly fine.

Overall, it took NAPA two and a half weeks AFTER they had the defective part in their hands to refund my money. This is unacceptable, and I wouldn't recommend NAPA Auto Parts as a reliable store for buying auto parts.

I've been a mechanic for quite some time now, and I have to admit, I used to be quite loyal to NAPA Auto Parts. Don't get me wrong, the parts they sold me were always of good quality, but they always came at a higher price than other auto parts stores', and I was okay with that because they were dependable. However, over the years, I've noticed a few changes in their policy that I'm not too happy about.

Around the same time NAPA changed their online site, it seems they also changed their quality standard. As I was shopping around, I came across Rock Auto, which offers a selection of parts from multiple manufacturers with different quality levels at attractive prices. What I didn't expect was that NAPA, the same store I trusted for good quality parts, would now be offering the lowest quality parts instead. And yet, they charge the same high prices as before, which kind of baffles me.

Let me give you some examples to better illustrate what I mean. One time, I decided to buy a starter solenoid from NAPA's electrical brand, Eckland, as a preventive measure. The third time I tried to start up the car with the new solenoid, it froze in the on position, causing the starter to spin uncontrollably. I had to unhook a battery terminal to stop the engine and avoid any more damage. I was infuriated as it ended up burning up the relay, starter, and several wires. Another time, I purchased a rebuilt alternator from NAPA, but when I took it out of the box, it felt rough and had dirt in the bearing race or defective bearing components. It wasn't long before I realized that the best fuel pump from NAPA was very noisy right out of the box.

Recently, I bought a set of NAPA Branded 2-ton jack stands, but one of them was defective. It seemed to be locked in place, but as soon as I applied weight on it, it fell, nearly causing an accident. I'm finding that NAPA now sells replacement parts that don't last as long as their original parts. For example, I purchased some rebuilt Ford front calipers from NAPA, but within a year, the unplated soft steel bleeder screws had rusted solid and were stuck fast to the caliper. This kind of thing never happened before, but it seems that NAPA's quality has suffered due to competition, or so I heard from an untrustworthy NAPA rep.

I'm really disappointed with NAPA! I mean, isn't the quality the whole point? Not only are the prices still the same, but now the quality is much worse than before. I would hate for anyone else to waste their money thinking they will get the same high-quality parts they've come to expect from NAPA. You'd be better off looking elsewhere for quality parts at a fair price.

I purchased new battery 2 weeks ago..next am,crv turned over 2 times..dead! charged battery fully night before & disconnected..re attached next am..short turn ,an 3 turns over ,done..no micro draw when wires off..went back to store..rep at counter clueless..un concerned,not busy at all..did alternator check,passed!..he said he didnt really work on vehicles ..he tested my battery an had 70% capacity..398cca,should be 550 + or - a few percent.that's enough he said..its New i said..also this battery completely loaded the alternator down when installed(car as running with no load)..found ibattery sat on shelf 3 months ..degrades it..is this the way it is now..

I'M PULLING ALL OF MY EMPLOYEES FROM SHOPPING AT THAT OAKLAND INTERNATIONAL NAPA STORE I WAS JUST DISRESPECTED AN NO CONCERN ABOUT MY NEEDS THE LATINO GUY, I HAVE DEALT WITH HIM BEFORE THIS IS NOT THE FIRST TIME, THE FIRST TIME I BELIEVE HE WAS MAD BECAUSE HE DIDN'T HAVE ANY TACO SAUCE, FOR HIS TACO'S THIS TIME I'M NOT SURE BUT HE TOOK IT OUT ON ME, WHEN I ASKED HIM TO REPEAT HIMSELF HE SAID I JUST TOLD YOU! REALLY RUDE AND AGGRESSIVE MANNER I'M NOT GOING BACK THERE unacceptable, IT just happened today Saturday around 3:50 in the afternoon at the international store on 44th international Boulevard he doesn't deserve to work at Napa and hope the situation is correct HOPE it doesn't happen again I'm pissed

I recently decided to purchase an auto part for my car through the NAPA Auto Parts website (napaonline.com). I have to say that the process of ordering was extremely easy and seamless. All I had to do was search for the part I needed, select the quantity, and proceed to checkout. The website guided me through the entire process, and I was able to pay without any issues.

However, as easy as the ordering process was, I encountered some challenges when I went to pick up the part at the store. When I received a notification that my part was ready for pickup, I headed straight to the store. But when I got there, the salesman asked me if I'd already paid for the part. I showed him the confirmation email from NAPA and the charge to my card online. To my surprise, he informed me that he couldn't find a copy of the order in his system. Although the part was there with an online receipt, he couldn't let me leave the store with it. I was stunned and disappointed that I couldn't get the part I needed after ordering it online so quickly and easily.

Frustrated, I decided to call NAPA customer service for help because this wasn't the level of service I was expecting from such a renowned auto parts store. Unfortunately, they didn't offer much help either. The only solution they had was to delete the transaction and ask me to go through the whole process again.

Overall, I appreciate the convenience of NAPA's website and the ease of ordering auto parts online. However, I was really disappointed with the lack of attention that my issue received at their customer service. I expected more from a trusted auto parts store like NAPA. I hope they improve their customer service and make sure that orders made online are properly registered in their system, so customers don't have to face similar inconveniences.

Yo, so I gotta say, NAPA Auto Parts is the real deal when it comes to finding those hard-to-find car parts. Like, compared to other stores, they often have stuff that you just can't find anywhere else. That's definitely the good part.

But let me tell you about the bad - their online order pricing is whack. Like, I don't know what's going on, but my recent order had three different prices depending on where you looked. Like, come on guys, you gotta get your act together. And they don't always send that "your order is ready" email, even when you've been waiting a hot minute. It's happened to me more than once, so you know it's a real problem.

And then there's the ugly. Sometimes, the site just straight up lies about whether a part will fit your car. Check out these pics I attached - they said this tail-light socket wouldn't fit, but it fits perfectly. And they weren't even offering any other options! Like, what kind of jank is that?

Overall, NAPA is aight, but they definitely gotta work on their online game if they want to earn my business on the reg. Ya feel me?

WORST experience EVER! Let me tell ya, I bought me some oil sample kits from the NAPA store on December 7th, right? I sent out 5 of them thangs to Atlanta for some oil analysis via UPS on December 10th, 2022. Them kits done got received on December 13th,2022, but guess what? I ain't got no reports back yet, y'all.

So, I called them up today to figure out what the heck was goin' on. And let me tell ya, it was a straight-up runaround and I had to deal with some offshore call center. Ain't nothin' worse than tryna talk to someone who ain't even speakin' the same language, ya know? Anyways, I finally got in touch with ALS Triology in Atlanta and guess what they told me?! That NAPA ain't paid their bill and they ain't doin' no analysis until they get paid. Like, what kinda business is that?!

And get this, I talked to a marina in Morehead City and they had the SAME kinda experience back in December. This ain't right, y'all. I paid for that analysis and I want it, plain and simple. I'm thinkin' about writin' to the local newspaper editorial department about how they done me wrong. But, I'm hopin' that they can fix this situation right quick before I gotta do that.

Can someone please help me out here? Thanks a bunch.

I recently had experience with NAPA Auto Parts online store at napaonline.com. I ordered two items separately and that was a piece of cake. However, when I checked my credit card statement, I noticed that the charge amount was significantly higher than the purchase price. I was puzzled by this, so I called the customer service for clarification.

To my surprise, the customer service representative explained that those were just pending charges. They said the correct amount will show up on my credit card when I pick up my orders at the store. They added that this process usually takes about two business days, which was very vague to me.

Honestly, I find this quite absurd. Why would the charges be made differently when the order was not yet complete? The purchase price should reflect the amount charged to my credit card. Why would they claim the amount is pending when the order had already been completed?

Regardless of this issue, I urge anyone who chooses to order products online from NAPA Auto Parts to ensure that the final purchase price on their invoice/receipt is the same as what is charged on their credit card. I just couldn't understand why I'd have to keep checking my card to see if it's been billed properly. That's the last thing I need right now.

Overall, NAPA Auto Parts have good products but their charging system needs to be reviewed to ensure that customers are not overcharged and kept in the loop during online transactions.

I've spent a good chunk of change at NAPA Auto Parts lately, but I ain't gonna be payin' them a visit again no time soon. I asked for some refrigerant for my ride's a/c and they pointed me to a can that cost me a pretty penny. Turns out it was the wrong type, but when I tried to get my money back, they wouldn't hear it. They told me that since I had already tried connectin' it, I couldn't get a refund. Now that's just plain wrong. And when I took off the plastic bands that held the hose to the can, the manager said he couldn't resell it and I was outta luck. Like, seriously? Ain't nobody gonna buy a can of refrigerant just 'cause it's marked down - you gotta be able to use it. And it's not like it was my fault - their peeps directed me to the wrong type in the first place. I gotta say, other stores like Autozone are miles ahead of NAPA when it comes to customer service. So I'm gonna go ahead and tell all my friends and family - don't trust NAPA, ya hear?

I work fixing cars, and the other day I was helping my neighbor with his van. I check his battery, and things weren't looking good. Since his battery was under warranty with NAPA, I decided to send him to their shop to have it changed. After the battery was inspected, they told him that it was still working, and then they convinced him into buying a 300 dollar alternator instead. I tried to explain to my neighbor that he should have let me take care of the situation, but unfortunately, he decided to go with their recommendation.

Surprise, surprise! As it turns out, the battery was bad, and the alternator wasn't needed, so I had to go with another company and get a new battery. Now he is back up and running perfectly, but he had some issues returning the alternator to NAPA. Despite the warranty we had, the company didn't honor it, which is a shame. They didn't even give him back the money he spent, or even the alternator that he didn't need. And let's not forget the extended warranty he bought two years ago for his battery, which is expensive. This place doesn't keep its promises when it comes to honoring their warranties, so if you want to avoid all these headaches, I suggest staying away from NAPA Auto Parts.

I understand that sometimes things can get confused or misinterpreted, but these guys were just trying to upsell my neighbor on a product he didn't need. It seems this is company policy even when their customers are already inconvenienced enough. I still have faith in other shops that can provide excellent service and that will help us trust them enough to return when we need them again. Consequently, if you want to avoid the same headache with NAPA, choose another company.

I made an order for some parts on NAPA Auto Parts' website. The website said the parts were in stock so I decided to wait for the ready-to-pick-up notification. However, five hours passed and I didn't receive any notification. I felt like something must have gone wrong and decided to reach out to their sales support through the phone.

When I finally got a hold of a sales person, they asked if I had received any notification e-mail. I hadn't, which was why I was calling in the first place, but the sales person told me that if I hadn't received any notification, then the parts weren't ready yet. I explained to them that it was taking a long time and I wasn't sure why. The sales person then suggested that it might be due to the wait for delivery.

I was incredibly frustrated at this point, so I told the person to cancel my order. When they asked for the order number, I told them what it was. To my surprise, the person said that the parts were indeed in stock and that I could come down to the store and pick them up myself. I was happy to hear that my wait was over and drove down to the store right away.

When I arrived at the store, I found that there were no customers in there except for me. There were over four employees, but none of them were helping me. Eventually, one of them asked me what I needed. I told them my order number and they went to look for the parts. After a few minutes of waiting, they finally came back with my order.

The salesman who gave me my parts was very nice and apologized for the confusion. They claimed they didn't know why the parts hadn't been pulled sooner. I was relieved to finally have my order, but I felt like I had lost a whole day due to the incompetence of the sales person. Overall, I'm satisfied with NAPA Auto Parts' products, but their customer service could use some improvement.

I went to NAPA Auto Parts (napaonline.com) to purchase some fancy-schmancy lights for my 2000 Honda CRX. The sales guy talked me up and swore that the lights were the best around. So, I was like, "Okay, cool." I mean, I was really excited to get these lights because he made them sound so great and, mostly, I wanted my car to be the envy of all my friends, you know? So, I ultimately decided to spend $40 on two of the NAPA premium bulbs that he recommended.

Unfortunately, one of the old bulbs in my car died, and the new NAPA bulbs were just barely brighter than the old ones. They didn't even throw the light out any farther, so I was really disappointed. The sales guy made such a big deal about how amazing they were, but they didn't live up to the hype. I was really upset because I had high expectations. I was hoping these bulbs would be like, "Bam! Look at me now!" but they just weren't.

So, I continued my search for better, brighter bulbs. I ended up trying out some Philips X-treme Vision +130% bulbs instead, and man, oh man, were they better! Not only are they brighter than the NAPA bulbs, but they're also cheaper, which is a bonus. I compared them to some Sylvania Silverstar bulbs that I have in my PT Cruiser, and even though the Sylvania bulbs are 5 years old and have oxidized lenses, they're still brighter than the NAPA ones were. So, that kinda sucked.

One thing that really annoyed me about the NAPA bulbs is that they have this blue coating over the entire surface of the bulb and a gold top. I mean, come on! Silver reflects better, doesn't it? It just seems like a sales gimmick to me. Also, the envelope on the NAPA bulbs is bigger, which means that the point source is larger and more light spills out on the sides. Since the envelope is bigger, the blue coating cuts out even more light. That's not cool, man. I mean, who wants to pay for a light bulb that doesn't even give off the amount of light you were hoping for?

Overall, I was pretty disappointed with the NAPA premium bulbs that I purchased. They didn't live up to the sales guy's hype, and they just weren't bright enough for me. I ended up finding brighter, cheaper bulbs from other companies, and I'm much happier with them. I would suggest trying out some different brands before settling on NAPA.

I jus' put in an order for 2 NAPA Response shocks on their site, and chose to pick them up at the store, instead of waitin' for them to come to me. Everything went smooth as butter as far as the pickup goes, and the price was fair enough considerin' the quality of their products. However, when I was checkin' my bank account, I noticed that there was some extra cash taken out of my account for no apparent reason--$13.00 more than what I had agreed for my purchase. Since there's no customer service line, I could only speak to the manager at the store. He told me that it's a mistake from my bank's side, but when I checked with the bank, nope, it was NAPA themselves. I kicked up a fuss and they refunded me the extra cash they took, but honestly, what if ya don't check your account after a purchase? You could be outta luck. I'm gon' be checkin' my bank statements more often from now on when buyin' from NAPA. They messed up once, and I don't wanna give 'em another chance to mess up again.

Been goin' to these Napa guys for ova 25 years, man - as a commercial shopper, they always had what I needed. But lately, their prices have been out of control! I went in last week to scoop up a 50-footer of 3/4" silicone heater hoses, and they didn't even *haveany in-stock. Told me they'd have to order it in - no biggie, right? But when they quoted me at like $16 a foot, I was out. I mean, local semi-truck dealers sell it for $4 a foot, my dude! And the worst part? The oil and fuel filters at *myshop cost 15% to 35% more than the OEM brand filters. It's nuts.

And don't even get me *startedon the quality. I had a 39MT starter for a Peterbilt fail after *one dayof use. ONE. DAY. And those GM power steering hoses? They failed after only 13 months, man - *one monthoutta warranty. A buncha garbage if you ask me! And the Dorman parts I've gotten from them? Most of them never even fit right. I even found this cheap Chinese gas filter for a Cadillac in one of their fancy Gold boxes - and yep, you guessed it, it leaked like crazy.

Maybe it's just me, but Napa's been goin' downhill lately. Not too happy with 'em, if ya catch my drift.

On Saturday may 28,2022, I ordered 2 rear rotors for 2010 Hyundai Santa Fe. I did that online and it said that I could pick them up on Monday memorial day. On memorial day u call at @930 and person at store (broad St, Lansdale, pa). Tells me that it will be about 2 1/2 he's til delivery. I call at 142pm and get put on hold and I wait 15 mins til I just hang up cause of waiting sooo long. I go to store at 210. See sign on door they close at 2. Which I had no idea. I see the worker they door and he sees me gestures they are closed. I wave him to come to the door cause I just need to pick up rotors which I had scheduled to do that day. He doesn't come. I go to side and see delivery guy there and he says he just dropped off rotors. I ask him to call the store that I just need to pick them up. store clerk doesn't answer. Delete very guy leaves. I knock on several doors hoping clerk would open up and if he could just give me the rotors which I paid for already and was on my way to go install them. I have always held napa in high regard, but now I don't. This is terrible professionalism. What if I was trying to tell him building was on fire or something? I am extremely mad right now. I am thinking of going on social media and writing bad remarks of this store. my email is [protected]@comcast.net. My phone number is [protected]. And my name is lou

On August 28, 2021, I was at Autozone to replace a battery for my 2004 Chevrolet Tracker. The Autozone employee noticed that it was a NAPA battery still under warranty. I called NAPA (they were right across the street) but it was out of stock and I was on my way to Phoenix, so I purchased the Autozone battery but kept the NAPA core to return to NAPA later. That core has a sticker on it of 09/20. I have the Autozone receipt showing a battery replacement for that vehicle on 08/30/21. It is pretty clear that I am not attempting to cheat a refund.

So I took the old battery with no receipt (mybad) to the small-town NAPA I had purchased it from. Seeing the NAPA battery with a receipt showing I had replaced it battery two days earlier, even knowing without doubt that the battery was still under warranty, they were only willing to refund me an amount of $90 which included leaving the core with them. Autozone would give me $22 for the core, so NAPA was essentially refunding me $68.00 for a ~$159.00 battery. They KNOW what they sold that battery for in 2020, my recollection is that it was for $159.00. Batteries don't go on sale! It could not have been purchased at a discount, and even IF it could have been, it was not purchased at a discount. They admitted they would have replaced this battery with a new battery at no charge without the receipt, yet were only willing to refund a cash amount $90 for that same battery sitting before them.

I told them I was going write a review over this outcome at which time they asked me to leave. I said okay, that will be included in my review. And it is.

Napa Auto Parts in Saint George, UT sold me two defective paint applicators for touch up paint. Neither of them were a true match to the colors specified on the product. Both were worthless upon opening to discover they were either mislabeled or improperly mixed. I was told I couldn't exchange or return them. I spent over $40 on those two items and no effort was made to make it right. Even though I opened the product and trued it right there in the Napa Auto parking lot, they said there was nothing they could do.

Thank you & Mahalo

Bentley
[protected]
bentley.[protected]@gmail.com

Recently I purchased a set of brakes shoes from the local napa and went home to install them. Now I may not be a certified mechanic but I know my way around a tool box pretty well. I have been wrenching on everything from chainsaws to heavy equipment for over 40 years.
Once installed I did a test drive (it should be known there was no problem with anything prior to this except to shoes were worn out) and now there is an excessive squealing noise.. I immediately returned to my shop and pulled the wheels off to see what was going on. 3 times I did this and could not see anything wrong so I went to the napa store and asked if they ever had any brake shoes come back defective. I was assured that they couldn't be defective but I insisted there was something wrong with them. One person asked if they worked and they did but squealed terribly, another told me to let the problem develope.
I go back home and uninstalled the brakes again, making 100% sure I don't see anything wrong, I lubricate all the required places and reinstall with all new hardware also adjusting them correctly.
No noise at this time... About a week later I am towing my boat down a mountain highway and I notice the pedal getting mooshy. All of a sudden I don't have any brakes but luckily was able to ride it out by getting in the ditch till I got stopped.
The end result was the shoes got so hot they are now distorted, the drums are ruined, the wheel cylinders are shot and even the backing plate is warped. I am sure the axle seals are shot and maybe bearings too.
I finally got my truck home by removing the brakes and capping the brake line. Driving very slow the 40 miles to get home.
It became very obvious that there was something wrong with these brake shoes and the caused extensive damage.
So far the best napa says they will do is replace the shoes.
It's about $400 to fix it now and that's with me doing it.
Not very happy!
I am omitting the location for another day to see if they resolve this, it has been 2 days now.
Btw.. I am a retired disabled logger/miner and a veteran of the usmc.

Racial discrimination. Bought part 4512 sunday online w/home delivery, car charger. Delivered defective, so my sister can't go to work. Asked if there were anymore chargers: brian: "no". Can I exchange for the same unit? It's the only one we have. I tell brian well the point was to charge the battery today as it is needed today. Brian says: I can order you one tomm and it'll be in at 9. She has to be to work at 9am; I say brian this is no help and you have my money. Brians says, the best I can do is have it here tomm at 9. I say brian, "this is giving me a headache". Brian says "it's giving me a headache too". So I asked brian "why would you have a headache, you didn't just spend money and get a faulty product, so why would you have a headache about anything?" brian says: "you giving me a headache"; so I said, "the customer is giving you a headache after you sold the customer a defective product". I then asked brian, "are you being disrespectful because you hear i'm a black guy, brian" (called his name to put him on notice) he changed his tone once he new I retained his name. All three adults were floored and flabergasted at how rude he was. Never said he wasn't disrespectful because of who he heard I was. The unit was wrapped like it was a defective return that they sold to the black guy cause we not suppose to know any better. Systemic racism is real. It's everywhere. I'm convinced they knew this product did not work! As it was a return! He said they only order 1 at a time, for real?
Date of incident:02/28/2021
12:30-1:00 pm