Spark Energy’s earns a 1.5-star rating from 4 reviews, showing that the majority of customers are dissatisfied with energy services.
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My Gas bills were to be handled through NICOR
My Gas bills were to be handled through NICOR. I am current on all my NICOR payments but Spark Energy calls several times a week to tell me I'm behind on my payments. I explained that all my payments are current with NICOR so their beef is with NICOR and told them to stop calling me. Once my contract with Spark is over I will never go back with them.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
If possible, I would leave them zero stars
If possible, I would leave them zero stars. I was a customer for years, and under their "competitive variable rate", I paid 50% - 200% more than other gas companies. (costing me thousands of dollars). (My final November '19 billing rate from Spark Energy was 1.42 per therm.. The market rate was .28 per therm...)... Unable to get a refund, I'm warning others to stay away from this gas supplier! Visit my facebook page "quit spark energy" to hear my story. And, please spread the word to gas and electric consumers...
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Similar to other complaints about Spark Energy, I've had a very poor customer service experience with them
Similar to other complaints about Spark Energy, I've had a very poor customer service experience with them. My particular issue was about a balance on my account that Spark maintained was unpaid. After confirming with my utility that the balance had been paid, Spark refused to acknowledge the payment and threatened to report my account to credit bureaus for non-payment. Customer service reps had no empathy or understanding of the situation and I spent hours trying to deal with the issue being passed around their customer service desk. I imagine others would have similar experiences. Please avoid this company, if you can.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Robocaller information: I'm getting calls every day at the same time
Robocaller information: I'm getting calls every day at the same time. Caller ID: Recon Logistics. Music plays and then hangs up when you speak. When you call the number back it directs you to Spark Energy 877 number - an energy provider that does NOT provide service in my state. While the customer service representative was very pleasant and looked up my number (not in their database) she said she couldn't help me further without my name, which I was unwilling to give. When told their company does not service my state, so I was unsure of why I was getting a call, she informed me that they have companies that do, and suggested I call Verde Energy 800 number - one of their companies. This is also an energy company that also does NOT provide service in my state.
The complaint has been investigated and resolved to the customer's satisfaction.
Spark Energy Complaints 0
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Is Spark Energy Legit?
Spark Energy earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
Spark Energy has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Sparkenergy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sparkenergy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
About Spark Energy
With a focus on providing customers with competitive pricing and excellent customer service, Spark Energy has quickly become one of the fastest-growing independent energy providers in the industry. The company offers predictable pricing options, including fixed-rate plans and renewable energy options, allowing customers to enjoy consistency and stability in their energy bills.
In addition to providing customized energy solutions to customers, Spark Energy also offers several value-added services, including energy-efficient products and home services to help customers improve their energy efficiency and reduce their carbon footprint.
One of the things that sets Spark Energy apart from other energy providers is their commitment to transparency and honesty in their dealings with customers. They aim to educate customers on their energy options and help them make informed decisions about their energy consumption.
Overall, Spark Energy is an innovative and customer-focused energy company that has built a reputation for providing reliable energy solutions at competitive prices. With a strong track record of success, Spark Energy is a trusted partner for energy consumers across the United States.
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Spark Energy Contacts
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Spark Energy phone numbers+1 (800) 780-9202+1 (800) 780-9202Click up if you have successfully reached Spark Energy by calling +1 (800) 780-9202 phone number 2 2 users reported that they have successfully reached Spark Energy by calling +1 (800) 780-9202 phone number Click down if you have unsuccessfully reached Spark Energy by calling +1 (800) 780-9202 phone number 0 0 users reported that they have UNsuccessfully reached Spark Energy by calling +1 (800) 780-9202 phone number
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Spark Energy emailsmarketing@sparkenergy.com97%Confidence score: 97%Salesofficeofthepresident@sparkenergy.com95%Confidence score: 95%Executivemarketingteam@sparkenergy.com93%Confidence score: 93%Marketingcustomersuggestions@sparkenergy.com93%Confidence score: 93%Support
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Spark Energy address12140 Wickchester Ln Ste 100, Houston, Texas, 77079-1211, United States
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Spark Energy social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 03, 2024
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