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Reviews and Complaints

I fortunately checked my online banking and saw a $24 charge from this address and phone number: 03/13/2013 TWX*COOKLG One Time Warner [protected] NY. When I entered it into Google, I saw that lots and lots of other people were charged falsely for magazines they never ordered. I am disputing the so called purchase with my bank. I am getting so sick of these types of scams! Anyway, I see I'm not alone. I hope someone can stop them (and others like them.) And to think...I JUST had my hard drive replaced yesterday!

Many channels listed as part of Charter's extended basic are missing from TVs in my apartment building, and have been for more than a month. An attempt to communicate with Charter via email elicited no response. This provider also supplies us with a government-sponsored city channel that has had terrible audio for months. How do I get some love here?

Advertised triple play package with $150 best buys gift card
Received different package, card is refused
Been a TWC customer for 18 years and att customer for 18 years. Lost my att service falling into false advertising of TWC.
Impossible to convince anyone in TWC on what was promised, unable to get previous recorded conversations replayed.
Feeling of cheap crocks who are willing to gamble 18 years of relationship for 100 bucks. Dealing with customer service reps who patiently listens and only follows a scripts, like a robots. Supervisor is a god and not accessible as such

I've had Time Warner for years and when I initially signed up I was paying $99.99 for cable/internet/phone. I have my bill automatically drafted from my account and Time Warner is suppose to send me my bill via email, but I never get the email for some reason.

I noticed that my bill has gone up over $150, .00 a month so I called to see what happened. They said I was under a special promotional price and that the price I had was no longer available and there was no specials for current customers. I've been with them for over 6 years and you would think they would cut me some deal, but no. I was super frustrated by Timer Warner and wanted to find a cable provider that was less expensive and I came across this article that really helped me find the best deal in my area.

Hope this helps others also http://coupondeals123.com/coupon/articles.php?article_id=article_20130212

Get rid of MAD TV cause it's startong to get worse also the amazing world of gumbals made me upset.It's get the horrible shows off the air or get Cartoon Network ofc the air

Charter Communications is by far, the most rude, incompetent, and irresponsible company I have ever worked with.

I have been a Charter customer for only two months, and I have gone through two years worth of grief, ire and extreme stress as a result of their horrible services. Here’s a list of all the ways Charter wronged me:

1. I requested that I receive a paper bill in the mail from them. In two months time, I got THREE calls from Charter, warning me that they were going to shut off my cable, internet and phone service due to not paying my bill. The problem was, I never received a bill from them! I told them this, and each time, they promised to send me a bill in the mail next time. Well, I finally got a bill in the mail, but the very next day, my husband turns on the TV, only to find our service has been cancelled! He called them up, and they said they were shutting off our service because we weren’t paying our bill. He told them that we had just received our bill yesterday, and how are we supposed to know what to pay if you don’t give us our bill, and on time? Well, they responded, QUOTE, “We are sorry. We do most of our billing services through the internet, and our mailing department is in another office. Sometimes we don’t get around to walking the paper bills to the next office, so your bill sometimes doesn’t arrive on time, or at all.” Are you kidding me? UNACCEPTABLE! I, myself got on the phone, and asked for the billing department, and I told the operator what that Charter employee told my husband. THIS IS WHAT THEY SAID: “If you aren’t receiving a bill in the mail, that is not our problem. If you find that you are not getting a bill, it’s YOUR responsibility to call US, and we will send you a bill, or you can call us once a month and pay over the phone”. I told them it’s THEIR responsibility to send me a bill, and it’s MY responsibility to pay it. I am not going to call your office for a bill just because your employees were literally too lazy to put my bill in the mail!” They then responded, “well maybe it was lost in the mail”. NOPE! Not when they confess to being too lazy to send me a bill, and not only that, but Charter promised TWICE to fix their mistake and send me the absent bill. Instead, they cut off my service before giving me a chance to even pay the late-arriving bill! I was extremely fed up, and I asked that they please waive my bill for $262.04 due to their lazy mistake at my expense. I was rebuked on the spot, and told they absolutely will NOT waive my bill, and it’s not their problem that I am not calling THEM for a bill, and that they are sorry their employees are failing to do their job, but if they aren’t doing their job, then it’s MY job as a customer to call THEM. Are they literally asking me to do their job FOR them? No way. I said “please transfer me to your company CEO.” The man said I AM the top man at this business, and I am telling you NO, you are NOT going to get your bill waived. We are giving you your media services, and that’s all we will do for you. Pay your bill, or we cut off your service”. They are not GIVING me services, I am PAYING for their services! I couldn’t believe what my ears were hearing. The man was extremely rude, and two of the people I talked to, were literally talking like they were teenagers with an attitude problem. They were snotty, rude, and acted like they didn’t know a THING they were doing, or anything at all about proper customer service. There was not an ounce of professionalism in their voices. They sounded uneducated, and were literally taking me around in circles full of actual “excuses” as to why they didn’t get around to giving me my bill. It was utterly unbelievable.
2.
3. One of the times I got on the phone with Charter, asking why they shut off my service and why I wasn’t receiving my bill, the woman said “I’m sorry, there’s nothing we can do for you. We are shutting it off. ” I said NO, I refuse to take that for an answer. I will stay on the phone, and I DEMAND you help me with my problem”. She said “I don’t like your tone”, and she literally hung up on me! Since when was it okay to hang up on a customer? That’s horrible business practice, and I had to call back and spend 8 minutes pushing number options to get back to a real human being again who could help me.

4. When I first signed up for Charter, There was a mandatory survey I was supposed to take regarding my information, and I answered the questions accordingly. The very next day, I got an automated message from Charter saying that the phone did not understand anything I said, and therefore, Charter will not be installed on your designated date. (They couldn’t understand me saying the word “YES” clearly into the phone to every question answered?) I called them back, waiting eons to get to a real human being, and they put me back on the automated survey. AGAIN, the next day, the company called back with a recording saying it didn’t work again, and my Charter installation would not happen. This happened a THIRD time, before I got on the phone with customer service and I complained about their glitchy automates service. She said “let me transfer you”, and the phone hung up on me. I had to go through their minutes-long list of options AGAIN, before speaking with a real person, before they finally just manually took my “survey” over the phone.

5. Charter usually calls me in the early morning when I am still asleep, and it’s always to inform me of bad news regarding my service. This company literally seems to be playing games with their customers, by blaming THEM for their mistakes, even after admitting they are too lazy to send a bill sometimes. WHAT KIND OF COMPANY IS THIS? DO NOT SUBSCRIBE TO CHARTER MEDIA SERVICES. You will be sorry you ever did.

TWC has the worst customer service ever when the customer service reps actually RAISE their voice at you and sound annoyed enough to end the call with "is there anything else"?

I have been very professional and poised in my tone to tell them that I know its not their fault (the person I'm talking to) but I would like them to write down my comments and send it into their system. And they get all defensive and take it personal.

1. I skip 2 hours of work to be home in time for their service call to find that it was cancelled by automated system. I did not get a call (I checked my phone missed calls) to cancel or confirm anything. So I complained about that incident and having to miss work. They couldn't do anything and raised their voice at me when all I was saying is correct your system, there is a bug, it's cancelling on customers automatically.

2. My camera was STOLEN during a service call and so I filed a claim. The call rep said he doesn't believe Time Warner Cable people would do that kind of thing. And I said I didn't either but do you know these guys personally? Are they your family? So how can you say that if you don't know who they are personally and you are vouching for them? Again, I said its not his fault, but I do not encourage him to make the customer feel bad by insinuating that the customer is lying in making a theft claim. It's just a comment, don't raise your voice at me.

I am cancelling Time Warner NOT BECAUSE of a price issue, but because they do not train their customer service representatives to speak professionally nor act professionally.

Check your final billing carefully. Time Warner sent me a bill saying that I owed them for 5 days of services after closing my account. They used the wrong closing date and actually owed me money. This bill was issued on Dec 9th and they only gave me 10-days to pay it. It got lost in the mail and they sent me a letter from a collections agency on January 2nd. This was only 2-weeks after the erroneous bill was sent (which included both Christmas and New Years holidays). I called and spoke with a supervisor who was beyond rude and insisted that there was nothing wrong with their billing and collection procedures. I was so focused on their absurd collection behavior that I almost missed the fact that they were charging me for 6-days of services after I closed my account. In the end, they reversed the charge for 5-days and issued a check refund for the 6th day. It was ugly and I had to speak to 4 different people. If you have a choice, don't do business with TW. But if you are a customer, make sure to check your closing bill carefully and keep a record of the actual date that you return your equipment.

WE recently moved and had our Roadrunner internet and Oceanic cable transferred to the new house. There was some overlap in service rather than a straight transfer, but the accounts were synchronized eventually.
My husband's email account with Roadrunner was totally closed out after 30 days. He was not given any kind of warning about this when he called to arrange service, no email saying he had 30 days to transfer his date, NOTHING. When he called they restored his account, but of course all his emails and contacts were gone. Speaking with a supervisor, they were not interested in restoring any of the data. They just said sorry. We are switching companies after that treatment.

Thank you for contacting Time Warner Cable Chat
We hope that your session with Technical Support was helpful
Below you will find the chat transcript that you requested. We recommend you keep this for future reference. Our Customer Service is available 24 hours a day, 7 days a week! - if you need to contact us again, please visit http://www.timewarnercable.com for any questions relating to your Time Warner Cable service, or for Road Runner specific assistance please visit http://help.rr.com.

Mary: Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Mary. Please give me a moment while I access your account.

Mary: Hi.
Mary: How are you doing today?

d_: fine, yourself?
Mary: I am good. Thank you for asking me.
Mary: Please provide me the address registered under your account.

d_: pa.18840
Mary: Thank you.
Mary: Please give me some time while I check this for you.
donald_: sure thing.
Mary: Thank you.
Mary: Thank you for waiting.
Mary: As I have checked the account the Showtime is not added to the account, however it was to be added on 11/16/12 but unfortunately it did not get added to the account.
d_: not added? has been on for over a week and a half, today it disappears?
Mary: Let me confirm if I am on the correct account.
Mary: Do you have the account number handy?
Mary: Please provide me the account number.
d_: this was free to loyal customer's with a code that had to be called in .
Mary: Okay, let me check that for you.
Mary: Please help me with the account number.
Mary: Please provide me the last four digits of the account holder's Social Security Number. This is to ensure the security of your account information.

donald_: sorry, wife is sleeping, rises at 5 am.can't rummage through papers in bed room cabinet and wake her up.
Mary: Okay.
d_: ss _ _ _ _
Mary: Then can you help me with your ssn number.
Mary: That's correct!
d_: ok, so why did they turn it off?
Mary: In this case I will escalate this issue to the escalation team, and they would resolve your issue
d_: L.O.L. guess i don't have a choice!
Mary: I apologize for the inconvenince cause to you.
Mary: I will escalate this issue right now while we are online, and the escalation team will get back to within 2 to 3 days business working days.[ Till that I would suggest you not to pay the bill, ] [ kindly wait while the escalation team gets back to you.]
Mary: Please help me with your preferred email address.
Mary: Is it _ _ _ _ _ _ _ [protected]@_ _ _.com?
d_: yes, i have a lot of trouble with roadrunner, its always locks me out.then i have to get help to change passwords, tired of it! don't use it anymore.
Mary: Ok then any other email address.
d_: the bill was already sent in, on time as per the last 10 yrs. _ _ _ _ _ _ _ [protected]@_ _ _.com or _ _ _ ._ _ _ _ _ [protected]@_ _ _ ox.com
Mary: The ticket number is 1___ _ _ _ _ _, please note this number and use as a reference when the escalation team gets back to you.
Mary: Please note down the details while I am online with you.
d_: ok will do.
Mary: Alright.
Mary: Is there anything else I can assist you with?

d_: guess not, i realize this has nothing to do with you, so if i sounded rude forgive me didn't mean to!.
Mary: Its okay D.
Mary: You did not sound rude, please do not worry about it.
d_: L O L gotta get a keyboard with lettering on it!.
Mary: I appreciate the time you have taken to bring this to our attention and for giving us an opportunity to rectify the situation.
Mary: It was a pleasure assisting you today.

Mary: Have a good time.
Mary: Bye and take care.
Mary: Again, my name is Mary. Thank you for chatting with Time Warner Cable. We value you as a customer and are here to assist you 24 hours a day, 7 days a week. If you would like to take a brief survey, please click on End Session and the survey will load.

Mary: Analyst has closed chat and left the room

I have obtained anew cable box approximately 3 months ago. Since that time I have had the service person here at my residence twice. last night my box went sour again and I did't have a picture, all it said that the channel will resume in a few moments. Over 24 hours is not a few moment. Called the service department with my problem and they said that the earliest they can have a technician in is saturday between 4 and 5. I pay $160 for this lousy service and that is all they come up with. 3 time in 3 months. Direct TV is beginning to look bettter and better.

On 8/18/2012 I cancelled the cable tv / Internet service with Time Warner Cable, paying the service until the end of the month and returning all the equipment. Time Warner continued charging my credit card in September and October. When I realized this I asked the customer service to stop charging and send me a check with the amount that was illegally charge on my card. they promised a check was scheduled to be sent by the 4th week of October. Today it is November 4th, 2012: I did not receive any check, but I received an email indicating that they will charge my card for the month of November. Since I am not a customer anymore, I cannot access my account to stop the payments. The call center is totally unresponsive, they bounce me from one analyst to another. It is frustrating, to say the least.

I received five phone calls from 12:05pm to 5:45pm on Saturday 9/15/12- the day after I ordered internet service with them. The man was rude, arrogant and a total smartass. Of course they were trying to upsell me services, but he didn't need to bring up an old bill I had from July 1996 as "leverage" to try to guilt me into getting more services. He explained about their "debt forgiveness" and I said then why bother bringing it up if i don't owe money? I had TWC for two years at this same address in Raleigh and they didn't mention it once before now. I told him how it wasn't good business to harass me when I haven't even gotten my service yet, and I had already returned a call this afternoon and talked to someone. This is absolute harassment in my eyes. He was a jerk and owes me an apology and will hopefully have a long, slow and painful death.

Warner cable company/risk management division/y/ a man that goes by the name of Demetrius . told me that the computer told him that i was a room mate to an individual and demanded I pay their bill after I pay my own bill and over paid them . my service was cut on for about two weeks and now they want to cut it off because I refuse to pay the tenets bill before. when an individual signs up for cable they want your s s i number. i was not the person who signed up for previous services. he says the house is at fault….Warner cable man Demetrius told me to find a person or i had to pay it for them before i could get service.

Charter moved in and took over our local provider. 7 months ago a car struck a power pole and knocked out our service. Several days later service was restored, however since then we have had extremely poor service. We have had every tech support person out to the point where we know each other by first name. Now, we have been given every excuse u can imagine, from you need a New router, (which we immediately replaced @ their rto we have a crack in the main supply line. Now our Service is still extremely poor. One tech advises we have complete package loss and another tech says he can't find any problem. This appears to be intermittent and they can't find the crack. We live on a dead end road and r the last house on the line, hat's up! Duh! The line is the problem and they just want repair it. We were advised we would receive xcredit on both phone and internet untill It is repaired and yesterday we received a cut off notice. Feed up with this.company, what do I do now? Get another provider!

i have been a TWC customer for over 8 years! So you could imagine my disbelief when supervisor, Vanessa tells me, "you've been paying for it, meaning you knew you had it.. " OR "there is nothing that will justify me crediting your account for this." Ok, cancel my service "No problem, ma'am, I will get that taken care of today."

I was floored, one, by the fact there wasn't ever one "let me help you with that". Also her attitude with a customer and lack of willingness to help.

Background: about two years ago I noticed Sports Pass for $3.95 on my account. I had no clue what it was, didn't order it so I cancelled it. They took care of it (so I thought). Unfortunate for me, I never check my bills. I have paperless billing so I never get them. I call to make my payment over the phone because I don't write checks. Shame, on me.

Last Tuesday I logged in online to see about service in the area because the internet wasn't work. I pull up the bill "just because" and realize not only am I still being charged the Sports Pass, I'm being charged $12.95 since May for VOD. I didn't order VOD, I don't watch it - haven't since it was ordered "by the remote" at the end of April and couldn't even find it when I went back through the channels! I asked if they could see if it's been utilized because that's over $50 over the past few months. Additionally, just over $50 for the Sports Pass. I suggested pulling my call from when I called in a couple years ago (because I NEVER, EVER call customer service) she said that was ridiculous, she doesn't have time for that and that's when things went down hill. I was seeing RED by this point, I refuse to pay my last bill (and will dispute on credit), turning in HD box tomorrow and moving to AT&T Uverse and DirecTV. I would never, ever recommend TWC to another individual.

My apartment was forcibly broken into and all our personal property was taken including 2 digital cable boxes and an internet router. The McClennan County sheriff is refusing to arrested the perpetrator who freely admits taking off the equipment . Time Warner is charging me for the stolen equipment. I had move 2 months ago and told TWC to cancel service. I am still being charged monthly service fees.I have called them repeatedly and begged them to call the sheriff and tell him that TWC equipment was stolen. They refuse to do that claiming it would be too costly to make a phone call or fax a statement to the sheriff. I have a renters' policy with Allstsate that refuses the claim because the sheriff doesn't view it as a criminal matter.

I canceled my account with TWC in April of 2012. I have a balance of $202.81 owed to be because I have overpaid my final bill. I have filled numerous complaints, have had it "escalated" on three occasions with escalation numbers. On each occasion the reply is we are sending a check and it will arrive in 15-20 business days. It is now mid August and I still have not received the refund.

I have written a certified letter to TWC and will be taking them to local small claims court on or about September 1st, 2012 if I have not received a refund.

David Masters
Plano, TX

PANCHO-VIDEO U.S.A.
06 AUG 2012

“He” has long-since been receiving these periodic mailings, and even
some phone calls from his local cable television company, Charter, always
trying to get him to sign up on one of their “GREAT CABLE TV OFFERS.”
He would simply throw the mailings into the trash. Whenever he “did”
answer one of their phone calls, he might listen long enough to hear their
“BIG SPIEL, ” until it would become “HIS TURN.” Then...

“LOOK!” he would say; “Please to tell me, exactly what there is there,
that is worth “ME” paying even one dollar for?” “There’s nothing on there
but JUNK!” “Oh, well, ” he or she might say; “In the “EXTENDED BASIC”
package, you get things like the A&E Channel, the “NEW” SyFi Channel...”
[“HE” would butt-in]

“HE” would say: “Oh, so, for $38.00 bucks a month, I get the A&E Channel,
so I can watch reruns of “BILLY-THE-BUG-MAN, ” or “PAWN-SHOP-GUYS, ”
or “COLD CASE FILES?” - “I’ve got all those memorized by now!” “Oh, and
I’m so glad you mentioned the SyFi Channel, because THAT’S WHAT FINALLY
DID IT WITH ME!” “This one night, about two years ago, at about midnight, I
figured there might at least be a 50-year-old rerun of Twilight Zone I hadn’t
memorized. After watching as many as 15 back-to-back commercials, I realize
I am watching one of those “DAMNED COOKING SHOWS, ” on the SyFi Channel
of all things!” “It was that very night, at 2 AM, when I called you guys to just get
out here and cut me off, because I WASN’T PAYING A DAMNED NICKEL for that
kind of crap ANYMORE!”

“Well, sir, ” he or she might say; “We can’t do much about the commercials,
you see...” [“HE” would butt-in]

“So, YOU are expecting ME, to pay YOU, so I can sit there and watch the
commercials all night long?!” “Well, sir, ” he or she might say; “That only
happens late at night and...” [“HE” would butt-in] “That’s not true! - all day
long, Saturday and Sunday both, there’s nothing but BACK-TO-BACK
COMMERCIALS!” ... “You know what? - It’s pretty sad, when the best thing
to watch is STORM STORIES on the WEATHER CHANNEL!”

Then, this he or she might bring up the question of “MOVIE CHANNELS.”
“HE” then, would say; “I’m just not that much into movies anymore. As a
matter of fact, I’ve gone back to listening to my talk-radio programs, just like
I used to, at least I learn more. I hardly even turn my TV on anymore, unless
maybe to watch the local TV news.”

By this time, maybe this “he or she” in question, might “get the message”
and give up.

Just this past May 31, 2012, “HIS” apartment complex served written notice,
that it would no longer be providing free [BASIC] [very basic] cable TV to it’s
tenants, but how “they” had a plan, to “keep it turned on, ” for only $18.00 per
month, for the “BASIC” [very basic] package. What for that, one would receive
the “local BROADCAST STATIONS, ” plus several other “JUNK CHANNELS, ”
and of course, WGN-Chicago, and the WEATHER CHANNEL. [whoopie!] Well,
at least WGN-Chicago showed a “few things, ” maybe worth watching, like the
ROCKFORD FILES, or maybe HAWAII 5-0, or even the “DUMBEST OF ALL”
programs; “WALKER - TEXAS RANGER!” Well, there WAS also this one local
channel, 52, “TV LAND, ” where one could at least watch 40-year-old reruns of
ANDY GRIFFITH, or maybe even late-night 40-year-old reruns of STAR-TREK!

“HE, ” as well as many others, had lived in the same apartment complex, for
as long as five years or more, whereas “FREE [basic] CABLE TV, ” had long-
since been [at least verbally] “specified, ” as “PART OF THE [lease] PACKAGE, ”
whether “in writing, or not.” Rather than to raise a “BIG STINK” about it, “HE”
elected to purchase himself a “TV-CONVERTER BOX, ” and an AMPLIFIED
[indoor] ANTENNA, with which “HE” would simply be able to receive the local
broadcast stations, and perhaps to just listen to more of his radio-talk-shows.
“HE” later either “heard, ” or was otherwise “told” by other tenants, how “they”
were left with little other choice, but to “COUGH UP THE 18-BUCKS.” Many
such, must have done so. And this said “18 BUCKS, ” is only for the “BASIC”
[very basic] PACKAGE, and does NOT even include things like A&E, or SyFi,
and NOT EVEN CNN, and NOT EVEN FOX-NEWS, and [even worse] NOT even
THE TEXAS NEWS CHANNEL; “TXCN.” In order to get “those channels, ” it
costs an additional 20-bucks, for the “EXTENDED BASIC PACKAGE.”

WOULDN’T YOU JUST KNOW IT? - - - After those who did, “SUCKERS, ”
went and agreed to COUGH-UP THEIR 18-BUCKS? How “THEY” have just
recently been discovered, that “TV LAND WENT MEXICAN!” Isn’t that just
ABSOLUTELY HILARIOUS?!

“HE” can remember the late 1960’s, he was stationed in Puerto Rico, with
the U.S. military. Back then, there were only two TV stations in San Juan,
one of which was English, as operated by the Armed Forces Broadcasting
Service. The other, of course, was “Puerto Rican, ” aka: “in Spanish.” Of
course, it was always the PUERTO RICAN STATION that had the “GOOD
STUFF, ” like “THE FUGITIVE” or “THE OUTER LIMITS.” Perhaps the only
two best things for “HIM” to watch on the “ENGLISH CHANNEL, ” were maybe
“GUNSMOKE” or “THE MAN FROM U.N.C.L.E.” Well, and “after all, ” this
was in fact Puerto Rico, so, “WHAT ELSE TO EXPECT?”

Well, “HERE’S WHAT NOT TO EXPECT . . .” There is “NO WAY IN HELL, ”
that “HE, ” is going to be shelling-out “HIS” “U.S. [AMERICAN] DOLLARS, ”
for the “privilege” of being able to watch “BACK-TO-BACK COMMERCIALS, ”
and/or “MEXICAN COWBOY MOVIES” on his cable TV! Instead, “HE” will
simply use his “CONVERTER-BOX” and “AMPLIFIED ANTENNA, ” to be able
to at least watch the remaining few “ENGLISH BROADCAST STATIONS, ”
and/or to simply “LISTEN TO MORE RADIO.” By the time all of his “RADIO”
has “GONE MEXICAN, ” it will be because “HIS WHOLE COUNTRY AS BEEN
TAKEN OVER!”

The “last he heard, ” this was “supposed to be, ” the “UNITED STATES OF
AMERICA, ” whereas even a “pre-requisite” to “even becoming a citizen, ”
was to “READ AND SPEAK ENGLISH!” No, “HE” does NOT have anything
“against Mexicans, ” but this is [supposed to be] “HIS DAMNED COUNTRY, ”
and there is “NO WAY IN HELL, ” that he is going to “PAY FOR MEXICAN TV!”

Area served license TV RF Callsign Ntwk. Notes
================================================================
CHARTER COMMUNICATIONS CEO: neil.[protected]@chartercom.com
2 Religious
3 Mexican
Dallas/Fort Worth Dallas 4 35 KDFW Fox The usual stuff #
Dallas/Fort Worth Fort Worth 5 41 KXAS-TV NBC The usual stuff #
Dallas/Fort Worth Dallas 8 8 WFAA ABC The usual stuff #
Dallas/Fort Worth Fort Worth 9 52 KFWD Ind. Some programs ##
Dallas/Fort Worth Fort Worth 11 11 KTVT CBS The usual stuff Ö
Dallas/Fort Worth Dallas 13 14 KERA-TV PBS Mostly junk #
Dallas/Fort Worth Fort Worth 21 18 KTXA Ind. Some programs [use KTVT]
Dallas/Fort Worth Garland 23 23 KUVN-TV UNI Mexican #
Dallas/Fort Worth Dallas 27 36 KDFI MNT Some programs Ö#
Dallas/Fort Worth Decatur 29 30 KMPX Ind. Mexican Ö
Dallas/Fort Worth Dallas 33 32 KDAF CW Some programs #
Dallas/Fort Worth Dallas 39 40 KXTX-TV TEL Mexican Ö
Dallas/Fort Worth Greenville 47 46 KTXD-TV Ind. Unknown [if can pick up] Ö
Dallas/Fort Worth Irving 49 48 KSTR-DT TF Mexican #
Dallas/Fort Worth Lake Dallas 55 39 KAZD Ind. Mexican Ö
Dallas/Fort Worth Dallas 58 33 KDTX-TV TBN Religious #
Dallas/Fort Worth Arlington 68 42 KPXD-TV ION Programs #

Ö = Has been included in my email address book

# = Requires use Internet email form [below]
# - KDFW: http://www.myfoxdfw.com/category/236556/contact-us
# - KXAS: http://www.nbcdfw.com/contact-us/
# - WFAA: http://www.wfaa.com/on-tv/contact/
# - KERA: http://www.kera.org/about/contact/
# - KUVN: http://www.manta.com/coms2/page_about_manta_contact
# - KDFI: http://www.myfoxdfw.com/category/236556/contact-us
# - KSTR: http://corporate.univision.com/contact/#axzz230u8l89d
# - KDTX: http://www.tbn.org/contact/contact-form
# - KPXD: http://www.iontelevision.com/contact/

## KFWD: [CLOSED?] http://www.prnewswire.com/news-releases/belo-signs-letter-of-intent-to-form-strategic-alliance-with-kfwd-tv-in-dallasfort-worth-75458767.html
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Charter sucks: When you are a month behind they don't have the common decency to give you a recorded courtesy call that your service is about to be disconnected for non payment. Mind you 1 freaking month In addition to that if you want to use your computer in different rooms there is an additionl charge just to connect to the internet.-WiFi. What a rip off and they definitely don't like giving extensions when the other cable providers give you at least 42 days. I would have stayed with uverse had I not wanted 2 of the channels thet uverse did not provide, When ever I needed extra time to pay my bill I always got it with no problem. If uverse ever gets the 2 cahnnels that I now have with Charter I will go back to uverse in a heartbeat. I was suppose to get the visa rewards card with Charter when I signed up within 6 weeks When 2 months passed and after not receiving it I called customer service and they acted like they did not know what I was talking about.Their prices are outrageous uverse is cheaper and some of their premium channels are included in some of their pcks. And the price is still lower than Charter without then including any premium channels