Spectrum.com
Reviews and Complaints

In May Charter dropped a line from a box across our yard with no explanation. After a couple of weeks we called and asked for someone to remove it. A guy came out and looked at it and told us how stupid it was to have the cable there. He didn't know why it was there but he'd take care of it. A month later I called back and nobody at Charter knew anything about it but they'd come out and fix it. They didn't.

I called again one month later and the agent now had a record that it hadn't been completed and apologized that it had taken so long but promised it would be taken care of in 10 business days. It had been "escalated" this time so I could rest easy. 15 business days later I called back and Charter once again read the details and apologized profusely. Couldn't understand why this hadn't been taken care of. Escalated it again. Said it would be taken care of in 7 business days because I now had their top guy on it. Scott, from dispatch. For about 4 days Scott called me each day to tell me the status of inactivity and then his calls stopped. After another week, today, I called back and again, profuse apologies. Couldn't understand why this hadn't been taken care of. Escalated again. Dispatch opens at 9, they will give you a call. At 3 PM I called, each time navigating their messaging system, only to learn, I was supposed to receive a call at 5. At, it's 7:25 PM I'm on hold. This person is going to fix this "once and for all, because I can see that you've made numerous calls and nothing has happened."

Now, she is telling me that on August 24th there was a notation made on the ticket saying it was a permanent line and needed to be replaced. This is the 1st I've heard of this. They've been telling us the delay has been in getting it buried.

So at 7:37 she says a supervisor will call me back. Yipee!

Prices start out fairly reasonable but as the package perks drop the price goes way up, just like satellite TV does. The premium channels rarely have anything reasonably new. They rotate the same bunch of movies around that we were tired of long ago. Adam Sandler, Sandra Bullock, Keanu Reeves, Bruce Willis and Richard Dryfuss must be getting royalties direct from Charter by now. Over 200 channels and often can not find anything worth watching you haven't see a hundred times. Get more premium services? That let's you watch the same old movies on 4 different channels. The Spectrum email is terrible. Very slow. often when I select an email to read and it finally comes up it will disappear and go back to the list after I read a few lines. Tried calling for technical support 3 times. Each time after a short time I had to excuse myself and hang up because Larry, John or Mary had such a heavy Indian accent that I could only understand an occasional word. Seriously considering getting an old fashion roof antenna and living with the 3 channels and NETFLIX or Red-box.

On June 13, 2015 someone from Time Warner came and connected their bright orange cable to the community box that is situated on my property 2816 Don Sergio Dr., Laredo, Texas. The other end of the cable is situated at 10723 Patron. There have been several Job ID #s 248857, [protected], and the most recent one dated July 3, 491886. I was told that this job order will remain open until 8 July. While TWC subcontracts out the work, they need to know that their service is sub par, but perhaps they just don't care. I just want the cable buried so that I can maintain the vine that's growing on my fence and enjoy a safe environment in my backyard.

Called in to order Time Warner cable on 7/3 and 7/4. Worst experience ever. Scary customer service weirdo kept calling me back at home to insult me after i hung up on him because he didn't seem to know who or where he was. Finally, I called another rep and asked to be connected to supervisor but was told, (after waiting ten minutes on the phone) that he was too busy to speak to me. In addition they got my order wrong and billed me for a modem when I clearly told them that I already owned a compatible modem. Also, I had to speak to three different customer service people (in addition to the crazy one) before I found one that had even heard of the customer rebate promised on their website. Even when I read them the copy from their website, three of their reps said they didn't know what I was talking about and said that they could not help me get a the cash back offer the website promised for ordering my Internet services through Digital Landing. Horrible. Scary. Incompetent. That's Digital Landing. Avoid them. The benefits they promise are not worth the agro or the effort.

Rep's giving fake Id numbers, Rep's refusing to let customers speak to Supervisor, Rep's pretending to be Supervisor, over charging on bill, Rep's hanging up on customers, hidden fees on bill, District Manager Dana Height returning customers calls, Rep's lying, lying about time Tech coming out to cutomers home, Tech's lying about coming out to customers home, phone conversation with Rep and customer been pulled, Rep's attitude and their concerns about time warner cable, making payment and Rep's misleading cutomers, Rep's telling cutomers anything

This past week Charter has replaced 2 DVD boxes in our dining room. The last time a service representative replaced it with an older box that only lets you program for a few hours where the newer boxes let's you program a week or longer.
The company makes you feel like an idiot when you call them. The representative says the new boxes are always having problems.

I closed my time warner cable connection in aug 2014. I personally returned the connection device to twc office and I was told that my connection was closed. I still wanted to call and check on the status of my account. Due to their horrible customer service I was kept on hold for hours.. I never had problem in connecting to customer service when I was an active customer. I think on sep 6th I was finally able to speak to one of the customer service representative and confirmed that my account was already closed when I returned the device. A few days later bill of 111 $ was charged to my credit card. I have been paying all my bills in time and my monthly bill was 51$. If I have stopped the services in aug how can I still receive a bill on sep. Lets assume twc is charging pro rated amount, how can that exceed my monthly bill? I am constantly trying to have a conversation with them and explain them that it is not fair and as usual I am kept on hold for hours. My calls would eventually disconnect. I have wasted so much time and energy just to settle my payments and I am really frustrated... This has now been reported in my credit history.. I have no idea how to settle this. I don't want to pay the amount they are asking. It is unfair.

I had Charter connected a year ago in March, in that time I have had nothing but problems with the DVR. They have had to exchange the box once already and are going to have to do that again. It constantly stops recording and I have to call tech support. The sound cuts off and on, sometimes so bad you can't follow the story line of the show. The picture gets all squiggley and you can't see the pictures. Something bad happens on at least a weekly basis if not more. There commercials say Charter is so much more reliable that Direct TV, but I had Direct TV for 15 years and only had problems once or twice, and never had to exchange the boxes. I've had nothing but trouble with Charter, and it is pretty expensive. I will be switching back to Direct TV as soon as possible.

I am so tired of the overly long, drawn out musical that appears every 15 minutes on every local and cable channel promoting Charter cable TV. The jingle is not catchy; it is annoying. Please save customers a lot of money and cancel this marathon commercial.

Before moving out of NY a while ago I had advised them to shut off service. But before finally getting rid of this company I was charged an extra month I didn't have service, they didn't arrive on the date scheduled for disconnect, and even though I only had service for a year and was on a promotional they jacked rates up by over $40 before the first year.

TWC is a total ripoff, and the merger will probably make things worse. I was paying $99 for a year special (at least that's what they advertised) for a standard digital cable package with their high speed Internet bundle. I didn't have phone. Some TV stations would work fine, but they'd start becoming glitchy and not be viewable during the most important programs I watched. This was ESPECIALLY TRUE on Breaking Bad or Mad Men while trying to watch AMC. In the 10 months I had service, I'd turn it to AMC during the daytime to see if the channel had any issues, it would work fine at 5pm or 6pm. THEN like a conspiracy against their customers it began to glitch and the digital signal began to go haywire when primetime hit and popular shows came on. You'd call the call centers and they'd say there's no way when more people view a channel that it took away from any signal quality at my location. You couldn't tell it even though I reported this literally 4 weeks in a row once.

ANYWAY, TWC isn't just horrible for their bad service and missed appointments, but they also over bill bigtime. What was billed as a $99 promotion had all kinds of fees and taxes attached (the fees are TWC, not gov't charges, although they do a good job at trying to blame the gov't). I had a DVR box fee, but this was the egregious part... I had a DVR SERVICE FEE. Its been a while since I had a bill, but that was probably $15. They started charging MODEM FEES and then jacked those fees up to like $3 or something. We even had LOCAL NETWORK CHANNELS FEES ADDED before I canceled. So even though you had a one year promotional price guarantee, there were always added fees. My $99/month service was $130 a month when I cancelled!

Where I moved now is satellite friendly in the rental and I'm with DISH. They aren't perfect, but my AMC always works (although there's no more Breaking Bad anymore) and they don't have so many fricken fees. Stay away from Time Warner Cable, its easily one of the industry's biggest ripoffs!

Did I mention that my Internet would flake out at least several times a month and not work at all? Yet I never got a credit despite all those fees.

I call time warner cable and talked to a guy name Mike and I asked for a address to mail the modem and the tuner back to San Antonio Texas and Mike told me to mail the equipment to Carol Stream, ILL. because that is the warehouse for Texas equipment and then I asked him when my modem and tuner get there how would I know it's there and he said he would send me a comfirmation to my email. I waited a week and never received a comfirmation from Mike and been calling Carol Stream, ILL. 5 months and all I need is a comfirmation letter for collection and my credit report and San Antonio Texas Time Warner Cable. My next move is to so time warner cable in Carol Stream, ILL.
for damages.

I signed up for Time Warner Business class telephone service for my businesses a couple of years ago and I wanted to let potential new customers know how horrible their voicemail system is before they sign up. Mainly because you can't try it before you sign a contract. Here is the major issue. The mailbox storage limit is small and you can't mass delete messages in the mailbox. You have to delete each one individually and it takes three clicks to delete each one. I have to do this on multiple boxes every couple of months. You also get no notice that your box is full other than a customer emailing to let you know. So how much business do you lose? I complained to them about this within 4 months of signing up and nothing has changed. I would not have signed up had I know how bad this system is.

I am writing to express my concern with one of your programs: "Girls", created by and starring Lena Dunham. In her book, Not That Kind of Girl Dunham admits to coercing her underage sister and manipulating her emotions by offering candy to kiss her for extended periods of time. She also wrote about masturbating next to her sleeping (minor) sister until she (Lena) was 17 years old, describing her sister’s underage body as ‘sticky and muscular’, which undoubtedly creates an undertone of sexual attraction as her motivation for such activities. Lena Dunham describes her own actions as those of a “sexual predator”. It is disturbing that Home Box Office, Inc. / Time Warner, Inc., a multi-national network, would condone the actions of someone who self-identifies as a sexual predator of children (indeed, her sister was a child while the events described in the memoir took place).

Lena Dunham, a woman who has openly and arrogantly admitted to initiating and perpetrating Child-on-Child Sexual Abuse, is paid millions of dollars by Home Box Office, Inc. / Time Warner, Inc. to produce and star in “Girls”. Child-on-Child sexual abuse is a form of child sexual abuse in which a prepubescent child is sexually abused by one or more other children or adolescent youths, and in which no adult is directly involved. The term has been defined as sexual activity between children that occurs "without consent, without equality, or as a result of coercion". Lena Dunham has undoubtedly described this in detail in her book and should not only apologize for the flagrant manner in which she writes about the vile actions committed against her child sister, but her contract should be terminated and “Girls” cancelled indefinitely.

Your corporation should not place someone who calls him or herself a “sexual predator” in a position of influence. Someone who exploits children in this way should not be deemed a worthy employee of Home Box Office, Inc. / Time Warner, Inc. Lena Dunham is exploiting children with her book: she exploits the child inside her sister, who is damaged in ways not fully comprehended, and she exploits all children everywhere who have been, or are being, abused by someone who dares to hold Lena Dunham as a role model (“If Lena Dunham does it, it can’t be that bad”). As long as she is permitted to enter the homes of millions of viewers via your network, the children of this world are not safe. She gains publicity through her program airing on your network, which draws more people to her book and dangerous message. Her words send the message that child predation and sexual abuse are acceptable and even laughable. This is the attitude she exudes in her book, in public interviews and on social media: arrogant disregard for the outrage felt by readers and survivors of childhood sexual abuse. Home Box Office, Inc. / Time Warner, Inc. have a responsibility to cease funding and supporting such an individual.

Any continued association between Lena Dunham and Home Box Office, Inc. / Time Warner, Inc. reflects an attitude which condones or otherwise considers sexual abuse of minors as acceptable. Thousands of citizens globally have lost confidence in your programming, and I have personally heard multiple accounts of others who will no longer support “Girls” and/or HBO due to the affiliation with Lena Dunham. There is a petition circulating globally via the Internet, addressed to HBO, with the signatures of over 1100 outraged citizens who believe your network should cancel “Girls” indefinitely and immediately terminate Dunham’s contract. HBO is not obligated to let anyone say what he or she wants without consequences. Dunham should not be above the law in any way, shape or form, and should certainly not be placed in a position of fame or power in the media. As long as you showcase anything associated with Lena Dunham, or any other self-proclaimed child molester, I will cancel my subscription to HBO. I work for the largest school board in Canada, and have shared this letter through multiple avenues, encouraging colleges and stakeholders to do the same. I hope you are interested in regaining this confidence and expect action from Home Box Office, Inc. / Time Warner, Inc.

Charter has serious security breach issues. They allowed someone to change my account info without proper security verifications. Now they are lying about it, when they first admitted it happened. They don't want people to know there is a security breach. They refuse to return my call or answer my question if they have been hacked. Like Target they don't want their customers to know that there are serious security issues with accounts! Beware!

Dear Representative: For many years now I've complained to Time Warner about my bill & I do pay on time always have now I pay by credit card the same day its received. My bill will be the same amt. for maybe 2 or 3 months, than its a few cents more continually until than a dollar or 2 more, I've called and I'm given some lame reason that I've never understood & reminded that I have Premium package, is this a reason to increase my bill every few months ? Now my present bill is $196.20 last month it was $195.43. Now I was allowed a credit due to no phone service that I reported for $5.98, also through the years I notice any time I report an outage issue I'll get a small refund shown on my bill but there will be an increase as it is on my present bill. Why is TW allowed to nickel & dime consumers to no end ? Its most unfair for them to make up the credit they give this way. I have a copy of my bill willing to send you. Today Sat. 10/25/14 a channel I was watching the is so bad its cracking up lots of obstructions this happens often on different channels but the charge dearly for this is a crime. I only pray that there can be something done about these issues thank you for your time.

Sincerely,

June Hoffman

It would be nice if someone in our government would talk to the FCC about cable companies with regards to their services and billing. My local provider is Charter. First, they need more low end options for TV services as well as Internet. The best way to curb TV charges is to allow people an option to choose and pay for only the channels they want. I probably only watch 12 channels at most. Secondly they could offer several Internet options. Not everyone needs 60Mbps of download speed. They could offer 10Mbps, 20Mbps, etc and make it more affordable for all Citizens. Next, Charter is padding their bills with charges for Franchise Fees and Broadcast TV Surcharge. Finally, and this being the biggest of the Charter rip offs, subscribers are forced to pay for a Digital Receiver and Interactive Services fee of $6.95 per box per TV for the lifetime of their service. My father-in-law has had a box for over 10 years. Doing some quick math, 10 x 12 x 6.95 and my father-in-law has paid $834 for the receive. Charter needs to allow the customer to purchase the receiver out right or provide an option to lease the box until it is paid for. My father-in-law used to have cable in every room. Now it is just 3 because who can afford 7 boxes at $6.95 a month for an extra $583.80 per month. I am still not convinced they could not just develop one box to install at the main terminal into the house so that the consumer could take advantage of all the cable connections in their house again. It is time the FCC drew in cable companies and make it more affordable for all citizens. It could and should be done. I agree in a Free Market but Cable is much like the Bellsouth of old when they controlled all the telephone infrastructure. In the same way, Cable controls all the infrastructure and we are not offered fair market competition for cable service. Some might say that telephone providers and satellite companies provide competition, but they can't really compete because their infrastructure cannot compete with cable technology. I have sent several emails to senators and congressman only to receive a call from Charter who wants to placate me with a 'free' receiver for 12 months. In doing so they are admitting they know their charges and practices are not right. It is time someone does something about it and this would touch almost every citizen, especially if the FCC would aggressively force them to offer services that senior citizens and the less fortunate could afford as well as the middle class in general.

I just started Charter services and the reason I switched to them from Dish was because of the Contract Buyout promo that was going on. To make a long story short, I was charged an Early Termination Fees (ETF) From Dish in the amount of $280 and submitted that to charter. I paid the bill off with Dish because they threatened to send it to collections. I e-mailed Charter the copy of the bill clearly stated with the charge and the payment. They sent me back a genetic e-mail stating that I do not qualify for a check since it was paid off by me. The Contract Buyout Team does not have a number to contact them neither does customer service department. They are a scam and will lure you into switching to them with that false advertisement and then not pay you. So do NOT get Charter for that reason. They are scam artists!

I signed for cable TV and refused their advance billing of two months in advance. I was billed by them anyway and service started. I asked for the difference back as I had other bills to pay. Their consumer care line was rude, incompetent, liars with no knowledge of phone system, computers, or service procedures. This extented to service questions I posed to them also. They have a monopoly here and is a scam.

I needed phone service at my home and since I already had Time Warner cable, I thought it would be simpler to get Time Warner phone service. I never like to call Time Warner because they have the most incompetent customer service employees on the phone as well on the chat lines. I decided to get information and place my order through the chat line because if they get it wrong I would have a transcript of the chat. So had to do this twice because they got the order wrong the first time. I take off work and waited an hour, the technician did not show. I called and the customer service employee said the tech may be running late and he would call me at a phone number that was not mine. I informed her that was not my phone number and she goes on to tell me the name associated with the order was someone named Jack. Not clearly my name. I informed that was not correct and do not recognize the number. She proceeds to tell me that was the name and number I gave her when I placed the order. I have a copy of both transcripts and I did not give them that name and number. So now I wait once again. We need more options for cable and phone services in all of North Carolina. Time Warner provides the worst service ever and I have not ever met anyone that has good things to say about the service.