Spectrum.com
Reviews and Complaints

They nickel and dime you to death. They kept raising my TV bill and my cable box rental price and was paid off years ago. There a scam company. They will rob you blind. I am glad that a new wireless company will be coming to our area and will charge us $80 a month with phone where spectrum charges me $104 a month. I'm just tired of the way they try and get more money out of you.

On 5/10/2023 I chatted with a Spectrum tech because my internet was STILL SLOW.

I already did what they asked me to do... reboot modem... wait 2 mins or more... I'm on the 1gig plan... the image below shows my speed test using THEIR speed test. They should be PAYING me FOR USING THEIR SERVICES at these speeds. Technically their robbing me because I'm paying for 1Gig and I'm getting cellphone speeds.

What a nightmare. My wife and I switched to Spectrum four months ago and it’s the worst cellular service we’ve ever had. We can’t get any service half the time and if our call goes through we typically will lose service in a matter of a few minutes. We have called and went by the store many times. They have no idea how to fix it. Don’t waste your time with Spectrum. It’s not worth the stress and aggravation. Terrible service!

F U * K SPECTRUM! I just found out they snuck a $5/ month extra charge onto my account without my knowledge (or consent). It's been there for well over 1.5 - 2 years and when I finally caught onto their little scheme, I was told by their billing department that the only thing they can offer is a 2-month/ $10 credit. (Basically, a standard 1-time credit they offer to everyone).

Bottom line...If they decide to just randomly add items on to your bill and you don't catch it in time... as they say in Russian, Tuffsky [censored]sky!

If the only way a business can make a profit is by cheating and stealing from their customers, that's pretty sad.

What ever happened to the days when a company operated off of moral integrity? Clearly not Spectrum.

CANCEL YOUR SERVICE IF YOU CAN. THEY'RE NOT A VERY TRUSTOWRTHY COMPANY IN MY OPINION, NOR ARE THEY WORTHY OF MY BUSINESS.

I called on 3/16 asking about my bill saying payment due in January. At that time I was told that was wrong and I had 30 days to pay or disconnect would occur. Today I am getting notifications due to be disconnected so I chat in again. Today they say sorry you were provided the wrong information but you need to pay or be disconnected and can't provide an extension til the 12th. This will end up costing me my job, then my home, car and everything I've worked hard to achieve. So much for valuing me as a customer! User's recommendation: Don't use this provider

I had contacted via chat on 3/16 because I noticed my billing showed a due date of January. At that time I was told it was wrong and had 30 days before a disconnect would be sent. Today I contact them as I received disconnect notification and was told too bad, nothing we can do. Sorry you were given the wrong information but you have 2 days to pay or loose service. I asked for an extension to payday in 10 days and will pay in full. Was told nope, pay or loose service. I did not ask for a discount or anything free. Just 10 days to pay. Now I'm at risk of loosing service which will cost me my job of 7 years. Thanks for nothing!

I have basic TV (regular channels you can get with an antenna). I have had the service for many years. Spectrum keeps increasing the prices. They charge more for broadcast TV than any other company. They keep adding fees and increasing rates for the TV digital box, which was paid for many years ago. The cost for basic TV sounds reasonable, but when you add in all the fees and additional charges, it is about $54 a month, which is ridiculous. My Internet is the lowest tier; it's supposed to be 300 Mbps, but when I do a speed test it is 22.28 Mbps download, 2.34 Mbps upload, and 2.6 ms latency (ping). Every few months, Spectrum ads a little to the fees or the price for the set-top box & remote or for broadcast TV fee. Also, I can't get the best set-top box and remote because I'm a "legacy customer". It seems like they would value longtime customers instead of disrespecting them. Other companies in the area charge only half as much for Broadcast TV fees, so I assume broadcast TV does not cost nearly as much as Spectrum charges. I know I should change services, but it is such a hassle. I would just like Spectrum to care about their long time customers. The TV service is generally not reliable either.

I cancelled Sprectrum internet and TV the first week in March. The customer "service" rep said I had until the 23rd to keep Sprectrum since I had paid the bill the 12th of Febuary. I told him to cancel immediately so I wouldn't get billed again. But like any corrupt, greed-driven corporation, Spectrum charged me again and raised the rate by 9.00 with no explanation.

Upon calling the company, their customer service rep (actually Sprectrum's highest paid prostitutes) told me it was "computer generated" and there was nothing they could do about the charge. I will contact my bank and dispute the charge. The more problems I create with this sleazy company, the better for the general public. They will never homor their pledges or their advertisements. So very similar to Fox News. Lies and fornication of the truth whenever they can get away with it!,.

After the update to spectrum 3 weeks ago i have had no mobile data and my phone service is sketchy. I have called multiple times and been told it had been escalated to tier 3 and now the war room. I have been told i would receive phone calls twice in a week yet have not received a call. My service has not worked correctly in 3 weeks yet all i am told is they haven't figured it out and to wait on someone to contact me. They sent me a new sim card which happened week 1 then after that didn't help i waited another 5 days for someone to call me. i then called back to be told it was in tier 3 and i would receive a call which didn't happen. Another call to be told they can not figure it but they will call me back when they figure it out. Ticket number [protected]

I had been a customer for a couple of years, and during the course of that time the bill had gone up several times. I had suffered through no internet when working, pixcelation, freezing of the screen and other issues. I called several times over that last two years, as the bills went up over 4 times. I realize from year to year, you may have an increase, but several in a short period of time! I called and requested if something could be done to lower the bill, and the reply I always received was no, and if I wished to cancel that would be fine. I canceled the service finally on 2/10 and removed all equipment. I advised I would be happy to pay for the 4 days I had service, as my monthly dates ran from 2/6-3/8, as an example for the current month. I was advised the company would not prorate the bill, even though I was told they would previously, and now they have increased the bill yet again to $191.27. They expect to be paid for non-usage of their service. No wonder the internet is full of complaints about this company. They exhibit poor customer service and no good will to keep a customer. If I do not receive a corrected bill, I am contacting the Attorney General's office and will file a formal complaint.

Today is the second time I have had the misfortune of having to deal with these people. First time I had a DVR problem and they only wanted to upgrade my cell phone plan. After about 20 minutes of them telling all I wanted was to get my car and then they could not fix it without the upgrade. I then ask to set up a service call and they said they could not do this for this issue. I then have them the option of setting up the appointment to call the Chicopee police dept as I was not leaving until I had an appointment. The reluctantly set it up. The tech came and the problem was fixed quickly and in a very courteous manner.

Today I had to go to try and get information on how to get my call log to show up on my television screen. After waiting for about 45 minutes, the person that came to help immediately told me they could not help me. It was a technical issue and I had to call them. I tried to ask about other options but she rudely kept telling me they could not help. I nicely asked if I could set up an appointment and she again no. I went home and after about 50 minutes of talking to some courteous people my issue was resolved mostly, not completely but the best they could. Incidentally, the ride person in the office would not give her name but she is large and talk one in case hopefully decide to take this seriously and do something about this.

It amazes me how lousy you in person people are, such [censored], and your tech people are so nice and respectful.

I moved to a different address and I wanted to cancel my account but was talked into keeping it. I moved in October. On October 11, I was sent a bill that said I have a one time charge of $136. Then on October 17 I received a bill that said I didn't owe $136 and my new bill was $54.99, one time charge of $19.99 and my bill came out being $-59.57. My next bill in November started out as $-59.57 and then it said adjustment of $136.00 and the remaining balance was $76.43 and they added $54.99, so the total was $131.42. I have tried to explain to them that I had changed my bill/address in October so I shouldn't have owed $136.00. I had my internet turned off for non-payment and I had to pay later fees and I think was even charged a fee even to turn my internet back on. I felt like I had to pay something or my internet would not be turned back on. I think this is very confusing and I don't feel I owe it. When I moved, I didn't receive the I-Pad that they had said I would get with this new account either. They sent it to my old address, so this is why I feel like they kept charging at my old address.

Warning do not buy spectrum equipment, only rent. & don't do autopay. Thank goodness I didn't. From the very beginning I was told I had to buy their apple devices. I only got 2 of the three I ordered, & never activated them because it was not what they promised. So I sent them back, along with the ups receipt showing it was returned but each month, they continued billing me for 3 apple devices. For the next 5 months, I continued calling trying to resolve this, & had to resend the ups receipt several more times, & it didn't matter, I still had to pay for them, month 6, supposedly got a top official, who said she will look into it. It was obvious she didn't believe me. She was convinced her company could never mess up like that, & I had to keep making payments as if I had them. Even requested I look around my house to make sure I don't have them. Three months that followed, they kept making me resend the ups receipt. & request I continuing looking around my house for them. There wasn't anything she would do until they complete their investigation. In the mean time I will need to pay for the equipment. & once the investigation is complete & if it turns out I am right, I will be reimbursed. It took them 4 more months to complete their investigation. They found one of the apple devices that I kept saying I never got, at one of their warehouses. & finally located the other two somewhere else. It took them 2 more months before I got a full refund. Through out the whole process they act like I was trying to rip them off (my god that is what a conman would do) plus she never admitted they did anything wrong. All through the process, I had to keep reminding them I never even activated the apple devices, so that should prove I don't have them. And it still took them close to a year before I got this resolved, & got my money back. This would be the only thing to ever get resolved. I still have issues. Bad internet, & I am constantly being dropped. They would do some kind of rebut over the phone it would last 2 to 3 days. Eventually they would send some one out, but it would take 1 1/2 to 2 weeks before someone would show up. & it would last a short time & things would go right back to bad connections, & no service. The most recent repair job, was a long extension cord that went from my house all the way to the pole at the other end of my property on the ground touching the grass in my yard. (wow what a joke and how am I going to mow) I found this unacceptable especially when I learned from spectrum i'm liable if it gets damaged. Or if anything goes wrong. So after a 20 minute phone call with spectrum, the repairmen lets me know someone will come out in about 2 weeks, & it will be put under ground. I called the company 3 weeks later, they said it was done. But there is no evidence of it. & nothing has changed. Spectrum is by far the worst company I have ever dealt with. I sadly have been with them for over 2 years (because of someone) who has recently passed away. Finally I can get rid of them. At this point the internet is worse then ever. It takes days to download anything. I'm constantly dropped, sporadic service & have to reboot several times through out the day. So from the very first month, I had to fight to get them to do anything & no one had any authority to help me. I have a friend who recently got rid of spectrum and she went with earthlink and said it's great. She went through more then me showing they are criminal opportunist liars.

Spectrum advertised on TV internet $54.99 for 24 months. So I went in person and picked up the equipment and talked to the rep. and I asked him are you sure this isn't a scam and come in one year you start increasing. He said no you are locked in this promotion for 24 months. Low and behold this month is a year and my bill has went from $54.99 to $69.99. This isn't the first time I have heard this but they lie to their customers. if this promotion is only good for 12 months then be truthful to the customers and tell them 12 months. I don't know how that company gets away with the lies they do but as a consumer it isn't right. It is a contract and I have kept up my part by paying every month on time, they on the other hand lied and started increasing 12 months in.

Spectrum delivered good service until this year when I noticed the poor email service.

1. After composing an email and ready to send, I get a message "UNABLE TO SEND!" The draft doesn't save the text nor the attachments I took the time to compose and add.

2. For a week's duration, I cannot log into my email; and, after no decent assistance from customer service, today I deleted myself from the Main Account. I left Spectrum.

I had contacted Customer Service twice about the log in issue. The first rep. told me to "Keep on logging in until you get in." The second rep. was on Chat and even the Chat failed because the service went down. That was the final straw for me after a horrible experience recently of just upgrading a phone to an iphone. Spectrum staff caused it to become a disaster!

ONLINE ORDER OF IPHONE

So, in November, an iphone was ordered online. The system failed to add the Trade In to the online purchase. The iphone was shipped and when I called I was told what cannot be done for me. No trade in can occur now that the purchase occurred without it. Despite it was the online system that failed, it is impossible! I spoke to three reps and all of them said the order cannot be cancelled either. Because they all suggested I just refuse the package, have it returned and then re-order it so I can get the Trade In. I think that is a waste of resources. But, one rep informed me he can have it Returned to Sender regardless that it is in transit and his actions were effective. The day the phone was due to be delivered, the tracking information indicated it was being returned to sender. I was told by the rep. that the Warehouse will send an email indicating the package is received and a refund is initiated. But that did not occur. Instead emails were sent that indicated the person who sent them did not do their work to understand the exact situation! They were unaware that the package was never received by the customer. They treated it as if it was an Exchange rather than a Return to Sender. No email arrived about the receipt of the package nor the refund until much later. This was ordered on 11/08 and by 11/16, the emails finally arrived.

SECOND ORDER OF THE IPHONE

On 11/16, my husband called Spectrum Mobile to order the iphone directly from a rep. in order to ensure the Trade In occurred. The rep failed on his part to initiate the Trade In. So, again, we lost the credit for it. I discovered this bad news when I called on 11/22 to inquire about how to do the Trade In. We never received any information about how.

ACTIVATION ERRORS

So, when the iphone is received, I called to have a rep activate it. I recall mentioning that I wanted to retain my number. (That was mentioned to the rep. who ordered the iphone too). However, she activated a new number. The iphone has an eSim with dual lines. I only need one line. The new number and the one I wanted to retain are on the Cellular plan. However, only the new number is activated. The number I wanted to retain and I turned on to use was inoperable. I could not receive any messages.

When I discovered there are now three lines for us two people who each only have one phone, I contacted Spectrum about the fact my new iphone did not retain my former phone number. I requested the line with the new number be removed. It is so difficult to correct this that I retained the new number and asked for the old one to be deleted. I was told this will occur in 24 hours. That's untrue. We are still being billed for three lines over 48 hours later! We are being billed up until the next billing cycle ends for three lines, one we do not use nor need! Cannot get rid of it until then. But the person in Mobile Repair who helped me today is excellent because now each line operates if I want to use either one! And the unnecessary line will eventually be gone!

So Spectrum is a company I valued highly and I received in the past great service. But the email service and the upgrading of the phone has soured my perspective.

It appears to me the staff is lacking customer service ability. Their neglect is costly to consumers. I am dismayed at the failed promises I have received.

I hope Spectrum cares enough to make the changes they need to keep customers happy. Because I have now been researching carriers to make a change! I am that incensed!

If one puts themselves in my shoes how would you feel about this service?

On 11/8/22, I ordered an iphone online which included the trade in process; however, the system failed adding the trade in; therefore, I lost out on the credit for it. I contacted Cust. Svc. to inquire how to do the trade in as no email arrived explaining such. I was told even though the system did not include the trade in process, the credit cannot be given. I spoke to several reps and one suggested that he start and return regardless that the order is in transit to me. He was successful. The warehouse, I was told, is suppose to notify the buyer the equipment is returned and then I could reorder and do the trade in too. But that isn't how it occurrred. Instead, the emails sent indicated a Return or an exchange and if there is damage, I am responsible. I used the information on the tracking number to inform Spectrum that it is a return and I never received the device ever. Finally, emails about the Returned item and the Refund came.

On 11/16/22, my husband called Spectrum and spoke to a rep to order the iphone for me and to trade in my former phone. The rep ordered the new phone and told us all about the Trade in process; But, he failed us because he neglected to do his part on his end regarding the trade in. So, we did not get the trade in credit after all.

I received the new iphone and called Spectrum to activate it. The rep was told I prefer my number I had on my former phone. What happened is the iphone is activated under a new number. I have never had an iphone before so I do not know whether it is unusual for it to have two phone lines on it. My iphone has both lines for both numbers. I turned on the number I asked for and turned off the new number. My new iphone has not been operating properly.

I reread all the literature that arrived with the new phone. I saw that I should download the MySpectrum app to monitor my data usage, etc. I did download it and I signed in. I saw there are now three phone lines (should only be two). The iphone is activated under the new number and the number of my old phone is grayed out.

On 11/25/22, I called Spectrum Mobile to request a line be removed and to ensure I have the correct number activated. I spoke to a rep who is outstanding. She tried to help me have the former number on my new phone. It is a difficult task. So I decided to make this more simpler by accepting the new number for my iphone. I asked her to remove the line with the former number. Get rid of that line. I verified with her that we should have two lines and that we will have the same plan as before we purchased the iphone. She confirmed we do have that and the removed line will take 24 hours to take effect.

For a sales transaction, I needed to check my email. I cannot log in. I get a code of IDID-3104. I've had problems logging in before and usually it takes a simple change of one's password to correct. But I could not change the password. I could not use the method Spectrum has set up to verify my identity to change the password because they are still using my former phone number to text or call me. I deleted the recovery email as I no longer use the service it belongs to. So, I have to wait until tomorrow when possibly my current, new phone number will be on the record.

I feel so down about this because Spectrum has been a company I've valued. We have usually received such good service. What I've noticed is that the customer service reps are not doing their full jobs to serve. And, becaue of that we lost the credit for the trade in. Each rep has their own experience and knowledge and I understand that completely. But it would be nice if there is consistency and if there was actual assistance. I think a one time courtesy of a credit for our trade in would be a nice gesture on Spectrum's part. In my professional experience, I have done that for the customers I helped.

On 11/25/22, I did call Spectrum for assistance with logging into my email. The rep admitted their is an issue of not being to log in. The solution she said is to "keep logging in until you get in." I have tried numerous attempts and how much time shall I waste to accomplish nothing?

I am writing this because there is no address nor email to make a complaint. I believe Spectrum ought to be informed of what their company reputation is becoming. Because at this rate, I cannot recommend anyone to using it. Priot to November, 2022, I definitely would have recommended Spectrum. What has happened? Is it worth the negativity accumulating? I wonder if Spectrum will take this complaint seriously. But I hope they do.

We have had a existing business account at 985 Aurora Rd, Melbourne FL

for 2 1/2 years--a warehouse showroom location--we transferred number [protected] six months ago to 1243 N Harbor City Blvd, Melbourne fl...

We called to have the number transferred back to the original location.

During this process Spectrum had issued me another business line and had phone calls from my original old number [protected] forwarded to the new number--THAT I DID NOT ORDER OR ASK FOR.

We ran advertisement this week---spending $1,500 and I HAVE NO WORKING PHONE...

I am in the Spectrum HELL---I was on phone last night for 2 hours with Spectrum---they did NOT return phone call to me.

I was with 4 different agents from Spectrum this morning to 1 1/2 hours---they told me it would take 10 days to fix this...

WHY

I have wasted advertisement money---NO PHONE

Paul Stonecipher

Coastal Designs, LLC

[protected]------which does NOT work

cell [protected]

It has been 4 days since activating my new phone and my old phone number has not been ported yet. On 10/18/22 I switched from Verizon Prepaid to Spectrum Mobil to get a new phone discount and trade-in offer, and to save on my monthly bill. On 10/24 my new phone was set up and properly activated, then right away Verizon texted me that my number was being switched and turned off service to my old phone. It is now 10/28... four days and my number has not been ported yet leaving me with no cell service!

I have spoken to Customer Service and "Activation Specialists" 6 times since Mon. 10/24 and all have confirmed that the problem is with the porting process. On Tuesday 10/25 my "ticket was escalated to tier 3" and I was told that "it will take 24 to 72 hours to resolve"... and is has been over 72 hours!

On all of my daily calls to Mobile Customer Service since Tues. I'm told there is nothing else they can tell me and no way to escalate the issue further and no way to check on the status of my escalated ticket. This is my 5th smart phone (and 3rd Google Pixel phone) and my number has been ported at least 3 times before... taking only 5 to 15 minutes.

I even reached out to the Spectrum Mobile Community forum message boards yesterday and two “Admins” looked into my issue, however, they were only able to confirm that there is a problem ticket on my account that has been escalated. When doing an Internet search of long delays in porting number I found suggestions that I should file a complaint with the FCC.

 

 

 

When COVID 19 hit in March of 2020, my job became virtual overnight. I am a software trainer for a large university hospital, so a strong, reliable connection is critical.

Between March of 2020 and today, 10/27/22, I have had periodic issues with my internet that were entirely due to Spectrum's service. First, I began to notice connectivity slow to a crawl. Spectrum noted that had not bumped up our connection speed after buying out our account from Time Warner. Nor had they notified customers that we needed to contact them to get our account upgraded. My connection speed was set to way below the current minimum, so I had it upgraded. Then I was told I would need a new box and all new cables, so I has those sent to me. I bought a business grade router and an ethernet 3 cable, so I wouldn't be dependent on a WiFi connection. There have been occasional, brief interruptions in my connectivity until Friday, October 21, 2020.

While trying to train a class on Friday, 10/21, I kept losing my Zoom and Citrix connectivity. My work Help Desk confirmed there was no issue on their end. I had my husband call Spectrum, thinking that perhaps I needed to further increase our internet speed. No, this issue was widespread connectivity issues in our area. There were no weather issues in our area; Friday was a warm, sunny, wind free day. There was no reason given for the service interruption, nor an estimate as to when service might be restored.

Today, Thurs, 10/27/22, I had internet connection issues starting around 7:45 AM. I was scheduled to train a class from 8:00 AM - 2pm. Throughout class, I lost my internet connectivity. I was able to discover that there are, again, widespread connectivity issues on Spectrums part. No estimate on when service might be restored. Today is another beautiful, sunny day. No storms that might account for these issues.

My employment is based on the condition that I have reliable internet connectivity. I have spent a fair amount of my own money to update my equipment to help ensure that I connect and do my job. Without a reliable internet connection, I am not a reliable employee. The learning experience for the people enrolled in my classes is diminished due to internet connection issues. My job, my sole source of income is being endangered because Spectrum cannot provide the service that I am paying to receive.

I cannot imagine how much money is being lost/reputations being harmed to small business in the area that are using Spectrum as their internet service provider. I know what it's costing me; the impact must be much greater for business owners.

Your commercials claim that you are the most reliable internet providers in the country, with a 99% reliability rate. I can only ask, in what part of the country might that be? I have certainly not found that to be the case where I live.

I have been a customer of Spectrum (legacy) for 20 years. I recently upgraded my router because I wasn't getting the speed I was paying for (300mb is their minimum service) and it didn't make a difference. I researched a new modem and then realized they supplied me with an obsolete modem only capable of 25mb max speed. Add the fact that they have been billing me over $90.00 a month, including modem lease, which is more than their top tier 1-gig service, and you can understand my anger and outrage. I called on 10/21/2022 to see if they could match their advertised new customer price for the 500mb tier 'internet ultra' at $XX.XX a month including free modem and they wouldn't! So I told them to cancel my service starting the next billing cycle Nov 14, 2022, I requested email confirmation and they refuse the request and give the absolute lamest of excuses as to why they cant. Spent an hour on their online chat service and again absurd ridiculous and lame excuses that they couldn't send me an email, AFTER ALREADY SENDING ME AN EMAIL TO CONFIRM MY IDENTITY! The final kicker was a reference number one of the chat associates gave me that get this... is only accessible by them, how convenient. They are the PERFECT example of why monopolies are outlawed. Just an FYI, I have emailed someone named Kathleen Mayo, KATHLEEN.[protected]@CHARTERCOM.COM , who is supposed to be their VP of customer service, and will wait for a response. Just a final note, at this point I'm only looking for email confirmation for my cancellation of my service, nothing else. Feel free to use this email for future complaint resolution. And for further help; https://www.comparably.com/companies/charter-communications-in/kathleen-mayo