Spire Energy (formerly Alagasco)’s earns a 1.2-star rating from 24 reviews, showing that the majority of customers are dissatisfied with service.
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Company unwillingness to assist customer after disconnect
Rude agents - and the way Alagasco treats their customers that have had service with them for many years and they are not willing to work with anyone after their service has been disconnected after paying the balance due for bill IN FULL except the reconnect and deposti charges - they want reconnect charges and deposits before your service can be turned back on. Alabama Power works with their customers on deposits and reconnect charges especially after you have paid your bill IN FULL to get service restored - they put those charges on your next bill or ask when can you pay them and they restore your service if the you do not keep the agreement then your service maybe turned off but you can still call in to get extensions. They understand in this economy people are trying to do the best they can to pay their bills and especially if you have paid a $300.00 bill after disconnection and not require you to pay a deposit and reconnect charge at the same time. Alagasco is not willing to work with anyone after your gas has been turned off and you pay your bill IN FULL and do not have the reconnect and deposit fees they don't care if you and your family freeze from what the customer service implies it want be turned on until all fees are paid - bump that you have paid the bill IN FULL. No one is running away fron paying the reconnect and deposit charges (MAKE ARRANGEMENTS FOR PEOPLE TO PAY THEM LATER AND RESTORE OUR SERVICE)! I was told the President of this company is a Mr. Dudley Reynolds (DO YOU CARE ABOUT FREEZING CUSTOMERS)!
Providing false information to get money
I made a call to ALAGASCO spook to Cassandra and her supervisor Rivera. I was assured that if I made a payment before the end of business day that my services would not be interrupted. Yet my services were interrupted and now they are telling me that I have to pay a reconnect fee and a down payment. Therefore I have now been lied to by two people. Then I called back and talked to three different people and nothing was resolved. Not only was it not resolved I have been told that there guarantee was no good and met nothing because they could not contact their employ in the field to stop the cut of process. While the gentlemen that were here disconnecting the service, they informed my husband that he had a phone that customer service could contact him on. So I don't understand who does not know how to do their job or just doesn't know the correct information. When it is winter and people have to have the service and why they will say one thing and another happen.
Horrible cust service & crooked business
I paid the "past due" amount on my bill ONLINE because for some reason I do not receive statements in any form. My service was disconnected without warning on a Friday, when I got home & realized this I called & of course they were closed for the weekend. The emergency line person was completely & inexcusably rude & told me I'd have to call on Monday. So after 3 days without gas (heat, water & stove) I call only for the person who finally answered after 22 minutes of being on hold to also be rude & explain to me that not only did they see my payment made on Friday of $105 but I would have to pay an additional $100 before the service would be reconnected. I asked for a supervisor only to get the third RUDE person in that company to tell me $75 & the service would not be connected until Tuesday. She cannot tell me where this $75 will go, just that it will not be applied to my bill. I hang up, pay this completely stupid charge so that we will have heat & hot water in January, call back & sit on hold for 27 more minutes to then be told it will now be "some time on Wednesday" before my service is turned back on. This is absolutely unacceptable & I will be contacting EVERYONE that will listen to have something done! All of this is AFTER we just moved from another place with this same stupid company, requested a transfer of service & were required to pay a deposit of $150 in August (4 months ago) as well! These people are stealing their customers BLIND & I will not accept it!
Something similar happened to me. I did not receive a bill of any sort via mail, email, telephone call. My service was turned off . On Friday I tried to re-establish service, but their policy doesn't allow it. I had to go the entire weekend without hot water, heat, and a working stove. In phone conversations regarding why I did not receive a bill, the representative said that my bills were being returned to them and they didn't have any contact info. for me. This is a outright lie because when you establish service using the online application, you must provide an email address and a telephone # along with your current address. They focused mainly on placing the blame on me for not receiving a bill. Horrible company
This company did me the exact same way and it's ridiculous how awful this company being a utility provider. They charged me 175(deposit)+50(reconnect) for a 50$ bill that was a day late. Management was cruel and insensitive to customer needs and they even sent the account to collections for credit reporting after 1 month of being final. Company is a disgrace and we really need competitors immediately!
I totally agree with that as the exact same thing happened to me only they required 175(deposit)+50(reconnect) for a 50$ bill that was paid a day late!. They are rude crooks with no regard for human beings. Their policies are rigid and unfair...competition step up!
Bad customer service
We went to set up new service at our local Alagasco (Selma) only to find out they no longer have a customer service. They gave us a fax number to send our rental agreement and copy of our drivers license. No specific person to send it to, just fax it. I call about 30 minutes later to follow up to make sure they had received. The lady could not help. She said it would take 1-2 days for "the deparment" to "process my fax" and they would give us a call. She could not tell me if my fax was received! Here it is Friday and no call. We called to follow up and guess what, they had NOT processed our request for connection. It has been below freezing, no heat, no hot water! Can you imagine how comfortable it has been with young children crowded in one bedroom with a small space heater and boiling water for a bath? I guess Alagasco do whatever they want, without a care in the world because they know we have no other options. This is absolutley assanine!
Came home to a disconnect notice at 6pm... no call or chance to resolve so that I have no hot water until they return. I'm very disappointed at the lack of courtesy over $150.
I’m trying to get someone on the phone because I have a new gas heater that needs to be connected. I been on hold for 45 minutes so far and I’m still on hold as I type. Ridiculous! Wow how long is the wait time? I have school assignments due and 2 businesses to work on….can someone answer dang
Three times in less than a year my gas was cut off without any warning or reason. Twice THEIR auto pay system failed and once they neglected to transfer service even though I submitted a notice online. If it wasn't for their unfair monopoly then I would never use this corrupt organization again.
Spire Energy (formerly Alagasco) Reviews 0
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Overview of Spire Energy (formerly Alagasco) complaint handling
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Spire Energy (formerly Alagasco) Contacts
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Spire Energy (formerly Alagasco) phone numbers+1 (800) 893-1045+1 (800) 893-1045Click up if you have successfully reached Spire Energy (formerly Alagasco) by calling +1 (800) 893-1045 phone number 0 0 users reported that they have successfully reached Spire Energy (formerly Alagasco) by calling +1 (800) 893-1045 phone number Click down if you have unsuccessfully reached Spire Energy (formerly Alagasco) by calling +1 (800) 893-1045 phone number 0 0 users reported that they have UNsuccessfully reached Spire Energy (formerly Alagasco) by calling +1 (800) 893-1045 phone numberCustomer Service+1 (314) 342-0500+1 (314) 342-0500Click up if you have successfully reached Spire Energy (formerly Alagasco) by calling +1 (314) 342-0500 phone number 0 0 users reported that they have successfully reached Spire Energy (formerly Alagasco) by calling +1 (314) 342-0500 phone number Click down if you have unsuccessfully reached Spire Energy (formerly Alagasco) by calling +1 (314) 342-0500 phone number 0 0 users reported that they have UNsuccessfully reached Spire Energy (formerly Alagasco) by calling +1 (314) 342-0500 phone numberGeneral Enquiries
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Spire Energy (formerly Alagasco) emailsservicesupport@alagasco.com100%Confidence score: 100%Supportjason.merrill@spireenergy.com94%Confidence score: 94%communicationamanda.thacker@spireenergy.com94%Confidence score: 94%pat.strange@spireenergy.com94%Confidence score: 94%elizabeth.flores@spireenergy.com94%Confidence score: 94%
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Spire Energy (formerly Alagasco) address20 20th Street South, Birmingham, Alabama, 35295, United States
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Spire Energy (formerly Alagasco) social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Spire Energy (formerly Alagasco) company
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Paid my bill today at 8:00 this morning and temps will be almost below freezing in my house and it won't get turned on till Tuesday... Pathetic service and company policies are terrible.
The same exact thing just happened to me! I signed up for Ebill a couple of months ago. This meant i could pay my bill on line, but that i wouldn't receive a paper bill any longer. Well. forgetting that I shortly discontinued my email address after signing up, and having not received a paper bill, my service got disconnected. a few days later, when i got paid, i signed on and paid my bill in full $392! (or so i thought) and the rep told me i could not have my gas service restored until i paid $225.00 more dollars for a reconnect fee and another deposit! which by the way, DID NOT SHOW ON MY BILL BALANACE, SO I DIDN'T KNOW I HAD TO PAY THAT BEFOREHAND, OR I WOULDN'T HAVE PAID NEARLY $400 for nothing, which i really didn't have at the time. i explained to them that i had to have emergency dental surgery, which cost nearly $1000 out of pocket, and they were the rudest most uncaring people i have ever dealt with! they refused to cut me any slack. i suggested that if they were insistent on charging me that much, could they put it on my next bill, and they completely refused to do so! THEY DIDN'T EVEN HAVE THE COMMON DECENCY TO SAY I'M SORRY YOU'RE GOING THROUGH THIS, BUT I'M UNABLE TO HELP YOU! Someone needs to go to a higher power to report these money hungry theives! they are the absolute worst of the utility companies! The only reason they treat their customers this way is because they can! THEY DON'T HAVE ANY COMPETITION! WE DON'T HAVE A CHOICE!
Something definitely needs to give because their agents and policies are ridiculous!