Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Spirit Airlines Cancelled and rescheduled flight
Spirit Airlines

Spirit Airlines review: Cancelled and rescheduled flight

D
Author of the review
10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day,

On Friday, September 2, 2023, I received an email from Spirit Airlines stating that a flight was cancelled. Here is the crucial information:

1. Customers: Katherine Lassman, [protected]@hotmail.com and David Lassman, [protected]@hotmail.com

2. Confirmation Code: BNMB2E

3. Original Flight from Salt Lake City to Baltimore-Washington International

Wednesday, October 18, 2023

TIME

SLC 06:00

MCO 12:25

FLIGHT 1789

Change Aircraft

Wednesday, October 18, 2023

TIME

MCO 13:33

BWI 15:48

FLIGHT 3344

We called the customer service line on four occasions and were repeatedly cut off after substantially long waits on the phone. After finally getting a supervisor, we were unable to get an equitable replacement flight at with a similar departure date, departure time, and arrival time.

This supervisor, who repeatedly claimed to be "The Supervisor" for customer relations, kept giving the same answers that avoided the problem. After one and a half hours, this supervisor finally admitted that he was not "The Supervisor," but one of many supervisors. Even as he made that admission, he refused to provide any viable means to speak with his supervisor with the claim that he had no supervisor. This is clearly false, as everyone has a supervisor or someone with whom they report. His lie was blatant and insulting even as it was challenged on multiple occasions.

We did not appreciate one and a half hours of avoidance, misdirection, semantics, and other means of not helping a customer with the implication that we were being unreasonable because the options being offered to us were either we take a new flight that is incompatible with our schedule or we take a refund and make a reservation with another airline. We checked on line and it would cost each of us hundreds of dollars more to make new reservations. Thus, we were being expected to spend a substantial amount of money due to a problem that Spirit Airlines caused.

We have both interacted with people for decades in our respective positions and we always told our staff and coworkers to answer questions honestly, directly, and accurately. The customer service that I received was none of that.

Desired outcome: We want a flight on the same date with similar departure and arrival times. It can be with Spirit or another airline without any additional expense.

0 comments
Add a comment
  1. Spirit Airlines Contacts

  2. Spirit Airlines phone numbers
    +1 (800) 006-1111
    +1 (800) 006-1111
    Click up if you have successfully reached Spirit Airlines by calling +1 (800) 006-1111 phone number 1 1 users reported that they have successfully reached Spirit Airlines by calling +1 (800) 006-1111 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +1 (800) 006-1111 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +1 (800) 006-1111 phone number
    100%
    Confidence score
    Mexico
    +1 (954) 447-8010
    +1 (954) 447-8010
    Click up if you have successfully reached Spirit Airlines by calling +1 (954) 447-8010 phone number 6 6 users reported that they have successfully reached Spirit Airlines by calling +1 (954) 447-8010 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +1 (954) 447-8010 phone number 5 5 users reported that they have UNsuccessfully reached Spirit Airlines by calling +1 (954) 447-8010 phone number
    9%
    Confidence score
    United States
    +1 (801) 401-2222
    +1 (801) 401-2222
    Click up if you have successfully reached Spirit Airlines by calling +1 (801) 401-2222 phone number 0 0 users reported that they have successfully reached Spirit Airlines by calling +1 (801) 401-2222 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +1 (801) 401-2222 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +1 (801) 401-2222 phone number
    US, Canada, Puerto Rico, US Virgin Islands
    +1 (800) 772-7117
    +1 (800) 772-7117
    Click up if you have successfully reached Spirit Airlines by calling +1 (800) 772-7117 phone number 0 0 users reported that they have successfully reached Spirit Airlines by calling +1 (800) 772-7117 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +1 (800) 772-7117 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +1 (800) 772-7117 phone number
    US, Canada, Puerto Rico, US Virgin Islands
    +1 (954) 698-0125
    +1 (954) 698-0125
    Click up if you have successfully reached Spirit Airlines by calling +1 (954) 698-0125 phone number 0 0 users reported that they have successfully reached Spirit Airlines by calling +1 (954) 698-0125 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +1 (954) 698-0125 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +1 (954) 698-0125 phone number
    Spirit Vacations
    +504 94 520 238
    +504 94 520 238
    Click up if you have successfully reached Spirit Airlines by calling +504 94 520 238 phone number 2 2 users reported that they have successfully reached Spirit Airlines by calling +504 94 520 238 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +504 94 520 238 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +504 94 520 238 phone number
    100%
    Confidence score
    Honduras
    +505 22 781 149
    +505 22 781 149
    Click up if you have successfully reached Spirit Airlines by calling +505 22 781 149 phone number 2 2 users reported that they have successfully reached Spirit Airlines by calling +505 22 781 149 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +505 22 781 149 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +505 22 781 149 phone number
    100%
    Confidence score
    Nicaragua
    +506 40 329 449
    +506 40 329 449
    Click up if you have successfully reached Spirit Airlines by calling +506 40 329 449 phone number 2 2 users reported that they have successfully reached Spirit Airlines by calling +506 40 329 449 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +506 40 329 449 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +506 40 329 449 phone number
    100%
    Confidence score
    Costa Rica
    +502 22 920 828
    +502 22 920 828
    Click up if you have successfully reached Spirit Airlines by calling +502 22 920 828 phone number 2 2 users reported that they have successfully reached Spirit Airlines by calling +502 22 920 828 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +502 22 920 828 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +502 22 920 828 phone number
    100%
    Confidence score
    Guatemala
    +509 29 404 422
    +509 29 404 422
    Click up if you have successfully reached Spirit Airlines by calling +509 29 404 422 phone number 2 2 users reported that they have successfully reached Spirit Airlines by calling +509 29 404 422 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +509 29 404 422 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +509 29 404 422 phone number
    100%
    Confidence score
    Haiti
    +507 836 7701
    +507 836 7701
    Click up if you have successfully reached Spirit Airlines by calling +507 836 7701 phone number 2 2 users reported that they have successfully reached Spirit Airlines by calling +507 836 7701 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +507 836 7701 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +507 836 7701 phone number
    100%
    Confidence score
    Panama
    +503 21 130 326
    +503 21 130 326
    Click up if you have successfully reached Spirit Airlines by calling +503 21 130 326 phone number 2 2 users reported that they have successfully reached Spirit Airlines by calling +503 21 130 326 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +503 21 130 326 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +503 21 130 326 phone number
    100%
    Confidence score
    El Salvador
    +57 67 497 248
    +57 67 497 248
    Click up if you have successfully reached Spirit Airlines by calling +57 67 497 248 phone number 2 2 users reported that they have successfully reached Spirit Airlines by calling +57 67 497 248 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +57 67 497 248 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +57 67 497 248 phone number
    100%
    Confidence score
    Colombia
    +1 (877) 211-1546
    +1 (877) 211-1546
    Click up if you have successfully reached Spirit Airlines by calling +1 (877) 211-1546 phone number 0 0 users reported that they have successfully reached Spirit Airlines by calling +1 (877) 211-1546 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +1 (877) 211-1546 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +1 (877) 211-1546 phone number
    Jamaica
    +1 (849) 937-0808
    +1 (849) 937-0808
    Click up if you have successfully reached Spirit Airlines by calling +1 (849) 937-0808 phone number 0 0 users reported that they have successfully reached Spirit Airlines by calling +1 (849) 937-0808 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +1 (849) 937-0808 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +1 (849) 937-0808 phone number
    Dominican Republic
    +51 16 419 131
    +51 16 419 131
    Click up if you have successfully reached Spirit Airlines by calling +51 16 419 131 phone number 2 2 users reported that they have successfully reached Spirit Airlines by calling +51 16 419 131 phone number Click down if you have unsuccessfully reached Spirit Airlines by calling +51 16 419 131 phone number 0 0 users reported that they have UNsuccessfully reached Spirit Airlines by calling +51 16 419 131 phone number
    100%
    Confidence score
    Peru
    More phone numbers
  3. Spirit Airlines emails
  4. Spirit Airlines address
    2800 Executive Way, Miramar, Florida, 33025, United States
  5. Spirit Airlines social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024