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Spirit Airlines

Spirit Airlines review: Unauthorized charge on my account 25

K
Author of the review
5:13 am EDT
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My name is Kenneth Siebert. On 06/09/2017 I had an unauthorized charge from your company in the amount of $20.00. On my statement the charge Read's "Spirit Airlines onboard Irving Texas". I in no such way authorized any transaction from your company nor provided my credit card number or information to your company in any recent times. I did travel with Spirit Airlines back in March of 2017 at which time I may have given my credit card information to pay some luggage fees which was months ago. I am requesting that you contact me back and make arrangements ro return my money to my account from the unauthorized transaction immediately. You can reach me at phone number [protected]. Thank you

25 comments
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Coast Ranger
US
Dec 31, 2018 5:02 pm EST

I traveled on Spirit in October. We bought two drinks in flight for $16. That was charged the date of the flight. Over 2 months later I was charged $13 more with a description "SPIRIT AIRLINES ONBOARD R IRVING TX". I immediately disputed it.

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Bernadette Keeton
US
Aug 13, 2019 9:16 am EDT

I just received an unauthorized charge on my credit card for 21.00 I would like it disputed immediately.

Thank you

Bernadette Keeton

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suzansunna
US
Sep 19, 2019 12:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I travelled in May from LAX to Chicago through Spirti airlines and now on 9/15/19 has been charged for unauthorized $5 charge on my account. what is this . i need someone to answer and clarify this amount .

Thanks
Suzan Sunna

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Rocco Ordille
US
Feb 14, 2020 2:00 pm EST

any update this? I had the same thing happen. Was charged $15 for onboarding fee when I haven't flown spirit in months

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pit1021
US
Mar 05, 2020 9:27 am EST

I too have a charge from Spirit ("Spirit Airlines 5814 TX Irving, Spirit Airlines ONBUS") in the amount of $3.00. Small amount, but this is an unauthorized charge regardless. Has anyone in this thread had any clarity or responses?

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Rebecca Baldwin
US
Oct 28, 2020 10:36 am EDT
Replying to comment of pit1021

Yes they are doing the same to my account.Same 3.00 charge and no customer service to talk to!

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Shane P Mac
US
Sep 15, 2024 12:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just can't. This place is charging all kinds of BS

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Shane P Mac
US
Sep 15, 2024 12:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of pit1021

What [censored]ing scam. Bye bye Spirits

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Jed Dordal
US
Oct 19, 2020 10:30 am EDT

I flew with Spirit back in July and did make some on-flight purchases. However, I noticed today that I was charged $13 from "SPIRIT AIRLINES ONBOAR IRVING TX" on October 15th. Has anyone figured out the reason for these charges?

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Erika W
US
Oct 21, 2020 10:18 am EDT
Replying to comment of Jed Dordal

I also just found a charge of $11 on my account...(I flew Spirit in August and did use my card to purchase a drink inflight) — now I’m wondering if it’s Spirit or if someone flying spirit is stealing credit/debit card information and whether I need to get a new card now🙄

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Rebecca Baldwin
US
Oct 28, 2020 10:33 am EDT
Replying to comment of Erika W

I’ve been dealing with this for a month now. a $3.00 charge is being made daily from spirit airline onboard r restaurant irving. I get emails daily from my banking institution notifying me of these denied charges. they are trying to purchase on my old card that I used in flight to purchase a drink back in march. this card was made inactive when my bank issued their new cards. still waiting for a customer service agent for help. I believe the flight attendants are skimming cards. is this how this airline operates?

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logggo
why, US
Feb 04, 2022 12:34 pm EST
Replying to comment of Erika W

i think they are lmao i just got a charge for 69.95 and i didn’t even use my card to pay for the tickets. only for snacks that was $10 IN the airport. i think it’s the stores inside of it lol. it’s all teens running it anyway.

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Cody Griffin
US
Mar 29, 2021 1:34 am EDT

I purchased $6 in flight snacks on Spirit back in August. The same card was charged $7 for in flight snacks this March, but I have not been on a flight since august. I thought I lost the card and that is the only reason I noticed the charge and then canceled that card number. Strange enough, I found my card today in my car. So weird.

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Ronald Natale
US
May 29, 2021 1:30 pm EDT

I was hit with a fraudulent charge of $269.39 on 5/28/21 at 3:34 PM ET on my Citi credit card.
I did not purchase a ticket yesterday or any time previously. I cancelled my credit card immediately but could not reach anyone at Spirit to alert them to the bogus purchase. Does Spirit not ask for the 3 digit security code during online purchases, or in person purchases?

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logggo
why, US
Feb 04, 2022 12:35 pm EST

Did u figure out what happened by chance? same thing is happening to me and i flew over a month ago lol

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TerriAbr
Las Vegas, US
Oct 30, 2021 12:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I flew spirit on Oct 21, 2021 from Las Vegas to Mke. Oct 24 and Oct 28 I was charged $17 saying inflight charge. I never ordered anything on the plane nor did I fly on those dates. I contacted Spirit and they refused to help. I’m disputing charges with my bank. Everyone needs to check your statements. Spirit is making fraudulent charges. Shame on them. Supervisor Tracey 311764 was no help at all.

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Emoney628
US
Dec 17, 2021 7:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I received a spirit airlines on-board r Irving TX 1 charge on my acct just now. Definitely unauthorized. I flew spirit from fort Lauderdale to Vegas in October and purchased an item on-board at the time. Sketchy how many people they are doing this to

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Andres Blanco
US
Apr 05, 2022 8:16 pm EDT

Same happened here, 20 min ago I checked my bank account and there was a charge of $3.50 from spirit. After reading all this comments, I figured out that happened to the people that bought something on the plane, I guess that's waht it says "ONBOARD".

My purchase was a month ago, but they made the charge today, because I checked the day that I purchased in this case the water, and there is no charge from spirit.

So, just double check that.

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D08
Clyde, US
Apr 10, 2022 10:51 pm EDT

I got a $20 Spirit charge just posted to my bank. Irving, Texas. What is it? I am not in the air, not in Texas and have not flown in a few weeks. Did Spirit resolve your issue?

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Nilufer Ansari
US
Sep 01, 2022 10:33 am EDT

I am also having the same issues with Spirit Credit card. I was charge for an Onboard purchase of $13.50 on a flight I was not on ( purchase date 04/08/2022 and posting date 04/11/2022). Since my account was paid off in full in February I never checked the credit card account. At the end of July I got a multitude of collection calls from Spirit. After faxing in the Dispute letter twice, filing a complaint with the BBB and a complaint with TSA, the $13.50 charge has now turned into $95 and of course it has been reported as a negative on my credit report. Spirit is passing the blame to the Issuing Bank of the card that has their name on it and the Bank says that Spirit is responsible. My family, friends and I will BOYCOTT all Spirit flights etc due to this issue.

Yasinul Ansari

Dallas Resident

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D “D” D
US
Nov 13, 2022 6:59 pm EST

My card was just used also with the same as well for 3 50 let me know when you’re ready to. Boycott

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Nelly Mariano
US
Oct 20, 2022 9:11 pm EDT

Eu viajei de Boston a Fortlauderdale, no dia 6 de oct/22, as17:23pm. Comprei a bordo uma botelha de água, checando a minha conta de bank essa semana, ele mim cobrarão $12,00 pela mesma. Reclamei até agora não tenho notícias.

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liza frediani
US
Dec 26, 2022 5:06 am EST

I saw the same but realized it was from the drinks I bought on the plane

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Jacquie Bush
US
Jun 13, 2023 1:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just received notice today June 13th that $16.00 was removed from my credit account from a transaction made by Spirit Airlines Onboard on May 19th. They waited almost a whole month so I didn't know what it was for I had to call the company.

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Allen Maddox
US
Jul 26, 2023 12:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My card was hit twice.One for $4 and another tonight for $8. Sounds like a class A lawsuit if multiple people are dealing with the same issue.

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