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CB Airlines and Air Travel Spirit Airlines Paying over $800.00 for flight that was never taken; no credit given
Spirit Airlines

Spirit Airlines review: Paying over $800.00 for flight that was never taken; no credit given

D
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12:01 pm EDT
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I purchased a ticket to go to Tampa for surgery. I found out I would have to stay a day longer because the surgery was late in the day and I would not be able to fly for 24 hours at least.

I called Spirit and told them of the situation and attempted to change the ticket to the next day and was told that the charge would now be $844.00 instead of $633.56 I inquired about cancelling the ticket and was told that I could only get a $230.00 credit that needed to be used by May 14. I told the agent to hold off while I thought about it, she informed me that it was to late, she already cancelled. What she did in fact was to issue me the higher ticket, which I did not agree to purchase and then cancelled it and there was no way she could re-instate it. I asked to speak to a manager and was put on hold; no one ever came to the phone. I understand Spirit has the ability to listen to the phone conversations; they need to review this call.

I had accepted I was getting $238.00 as a credit but when I called Spirit again to use the ticket credit, I was told that since I had filed a dispute with CapitalOne, I was no longer eligible for the $238.00 credit either. I thought I was getting a credit from the $633.56 ticket.

Claimed loss: There are circumstances where individuals who are under duress, should not be so severely penalized, particularly when they have cancelled in enough time for the airlines to fill their seats.

Desired outcome: I would like to be reimbursed some of the money.

Confidential Information Hidden: This section contains confidential information visible to verified Spirit Airlines representatives only. If you are affiliated with Spirit Airlines, please claim your business to access these details.

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