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A newish service out there that takes your email address and shoots it
to anyone who is in your contact list with messages — no matter how old
those contacts are!
As I havent had my own computer since fall since the little lappie
gave out
I have been using someone else's unit
First off this spokeo thing grabs your contact list which I have
connected to my email and notifies everyone on it — right down the
line!
I have years old contacts I never have used and dont want notified
they are on any LIST — for #'s sake!
But even worse is the company policy
They advertise with a BIG BALLOON she said with their cost per month
and a small asterick
You click it thinking it is a one month charge with free trial and they screw you for a year
They are on the [redacted] but not much her credit card will do
Avoid this slimey outfit
SPOOKIO they are!
The complaint has been investigated and resolved to the customer's satisfaction.
![Web of Trust [WOT] / Mywot.com](/images/business/48-48/128542/web-of-trust-wot-mywotcom.jpg){kind=small}
Hello,
We're sorry to hear about this and would like the opportunity to make it right. Please contact our Customer Care team at [protected] or email CustomerCare@spokeo.com so we can better assist you.
All the best!
Company offers reverse phone lookup for provided request. Charged 95 cents, yet did not provide requested information and then charged for a monthly fee for a continuing service despite cancelation requests.
BC
Hello BC,
We're sorry to hear about this and would like to rectify the situation. Please contact our Customer Care team at [protected] or email CustomerCare@spokeo.com so we can better assist you. We are available from 6:00 AM to 5:00 PM PST.
Thank you
I want to cancel and get refunded
My debit card is being charged for several unknown purchases I did not authorize and I want my money back.
Dear Brenda,
Thank you for your comment on the ComplaintsBoard.com website. We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling [protected] and explain your concerns. Thanks!
Best,
Spokeo
Customer Care
This company is really coming up with words to try and save itself. They would outsource the commenters and social media monitoring no doubt but to say the statement (below) is just laughable:
Resolution statement
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
- There are many Similar stories from many different people
- the approach by this company is underhanded
- the response is meerly a cut and paste and generic reply.
- people reply when pissed, theyve wasted enough time. If they have gotten out, made comment, why would they want to keep engaging with this company. A leopard doesnt change its spots to begin with, why did SPOKEO have to lower itself to this level in the first place. any replies are just token face saving gestures.
- MUST NOT .. lol. Thats kind of like a directive to everyone else when the complaints, not just on this site clearly deminish the company to the level as the revues have highlighted.
Absolutely, do not - do not deal with this company.
Monica Romani account
m.romani@me.com
Hi I've been trying to cancel for 3 months ! The charge in my credit card is for 19 dollars supposed to be 9 !
But after trying to cancel several times you still charging my card
Hi Monica!
Thank you for your comment on the ComplaintsBoard.com site. We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team directly by calling [protected] and explain your concerns. We are available everyday from 5AM to 8PM PST. Thanks!
For the last 3 months I've noticed you have been taking a unauthorized direct debits from my current account I want a full refund or I will be going further about this I've have no idea what these charges are for and have never subscribed to this website and I want it stopped immediately
Dear Dierdre,
Thank you for your comments for Spokeo's services on the ComplaintsBoard.com site.
Spokeo People Search allows you to search for anyone by performing a name, reverse email, reverse phone, or reverse address search. Searches can also be performed to obtain court records, historical records, or business information. Our database covers social networks, public records, marketing lists, and other sources to reveal demographic details, public profiles, and more. Our memberships provide exclusive content to subscribers, which is activated immediately after payment is processed. Payments for Spokeo services will appear on your billing statement as SPK*SPOKEO.
We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team through our contact page, http://www.spokeo.com/contact, where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Thanks!
- Spokeo Customer Care
This co. Offered a one time chg. To find my mother in law's new address, in the amt. Of $4.95 . Using my direct express soc. Sec act. Approx. 1 year ago I called to consult a few months later charges showed up again my computer was down so had no way of knowing I'm requesting a refund
I got this screwed up company in a pop up as with most unwanted things. I entered in one number and it couldn't even give me a positive match now they want to charge me for services they can't even provide. It's a RIP off stay completely away from this company I'm going to go post all over social media if I can't get answers
Hi Robert!
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at [protected]. Our team members are available 7 days a week, from 5am to 8pm (PST).
-Spokeo Customer Care
I paid $.99 cents for a background report and did not realize I was entered into a subscription until I was billed $25 yesterday! I would like my money back but have not received a response from customer service. I didn't even use the background report or receive the info I was expecting to receive! Hopefully they can make this right!
Dear Kayla:
I received your comment to the ComplaintsBoard.com page for Spokeo on October 15, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have Fraudulent charges on my credit card since 3 August 2018 till 3 October 2019 of USD18.90 charged by www.spokeo.com every month on my credit card. I only discovered it in October 2019.
I have written to spokeo but they went missing after 1 email.
I have also called my bank to raise dispute against them.
Dear Requester,
I received your comment to the ComplaintsBoard.com page for Spokeo on November 9, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
To discuss further about these charges and any other questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
So i woke up to a charge of 24.95 & I HAVE NEVER USED THIS CRAP! Called them, they found some account. Long story short, all they refunded me was 9$. FOR ALMOST 25$. Dont make any sense. Im mad. That was the rest of my money.
Dear Ciera Woodard,
I received your comment to the ComplaintsBoard.com page for Spokeo on November 18, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
To discuss further about these charges and any other questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I started a 7 day free trial n thought it was cancelled n they still charged me for January I need my money back they charged me for the 7 days n then again on Jan 3 this is not fair since I never used it but once during the 7 days
Dear Bernice Pearson:
I received your comment to the ComplaintsBoard page for Spokeo on January 11, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Advertised one search for 95 cents and have been charging 24.95 to my account for several months.
I cancelled the service after a trial use only one time and they kept charging me for months until I noticed today. I would like they refund me for all this time I never used and was charged on my PayPal account. i barely check on my PayPal charges so I didn’t noticed that so far they had taken 111.95 USD$ out of my account without my knowledge
I have been scammed for this, I don’t even know what Spokeo is. I just recently found out that I’ve been paying this so called Spokeo Inc. 24.95 every month.
I’ve been paying it with my PayPal account, music.phone000@gmail.com
I paid .95 for a one time look up in December. I never saw anything indicating it was a subscription service with a $24.95 lifetime monthly charge. I have been working with AMEX to stop these unauthorized monthly charges. Avoid using this service. I am on month 4 if these unauthorized charges, and I will contact AMEX again to block future charges.
They are full of [censored] that's the specifics of it
They bait you in and surprise you with a bill. If I did this I would be jailed, so how are they getting away with it?
I would like a refund to my account of 29.99 for email address
EMAIL ADDRESS
stayoutofmydmsthankyou@gmail.com as I canceled my subscription and the cancelation didn’t go through til the next day when I was charged. Refund please.
this website is not safe to a person personal information!
how can they get this personal information?
please help us remove this.
I don’t even use whatever spokeo is and i got the same unauthorized charges on my Venmo account of now 120$. That’s a lot of money for me and i hope the complaint i made will help get my money back in my account and my information protected from future scams.
I was just checking for the free 7 days trial and canceling the same day. and I did not receive a notification of cancelation. today I was charged to my PayPal account for an automatic payment of $29.95 for a service I only used for one day just for a few minutes. I try to get a refund for the service I did not use and was denied
Spokeo charged me on my bank account 29.95$. Bank account 3980. I never submitted an account or registered anything about it. Please fix it or I will have to signal it to my bank. How it's possible it happened? I never signed up with spokeo.
Transaction 94264 on the 08/14/2023.
Kaeufling Jeremy
Explain me what is missing?
I was charged the $29.95 from a one time deal of $0.95. When I called to get a refund after I cancelled they told me I was unable to get the whole amount back. They could give me only $11.98 back. Agent 1224 was the one I talked with. I would like the whole amount since it was a one time deal thing.