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Spotify Complaints 57

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D
4:17 pm EST

Spotify advertisements

Every time the "It's the last day to get Spotify Premium Though It Really Isn't Shhh!" ad plays, it plays three times, one after the other. This has been going on all day. Every single time one of these ads plays, it plays three times. I get that you really want to bludgeon me into submission and subscription, but this is a tad excessive. I accept that ads will play, but fix your own ads because they make me want to take a hammer to my own phone.

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10:04 pm EDT

Spotify ads

Can you please change up the ads? They are the same every single time and it makes me really annoyed, especially the one that says, "Ask anyone, life goes fast, faster when you're older so don't close your eyes and come back when it's over young hearts leave it all, leave it all behind. I do not mind the ads for products that appear every once and a while because I understand I need to listen to ads with spotify free, but this particular ad is on every 10 minutes and it makes me want to not use Spotify.
thank you :)

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8:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spotify non-payment of album'raw meat for jackals' which is being used without my consent.

Dear Spotify, I am writing to voice my discontent, as a musician and songwriter, regarding the use of my property, for your financhial gain, without my permission.You have a legal obligation to present me with a 'notice of intent' and without so doing, you engage in copyright infringement.To date, I have received no payment from you, thereby breaching the compulsory licence tenets, as I should receive payment on the 20th of every month.The name of our album is 'Raw meat for Jackals' and it has been used by your company since 2012.In Ireland, it is now impossible to make any form of living, as the pub scene is finished.Perhaps, through fair play, you can help us musicians who struggle to feed their families and help keep the music alive.Yours Sincerely, Eddie Doyle/Hazel Cloney.

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11:44 pm EDT

Spotify playlist

I made a playlist full of Kidz Bop songs but absolutely none of them I put in and instead Chinese and Korean songs with also people like Taylor Swift and singers like her. This is really annoying I got Spotify to songs I like not songs I don't understand and then I get ads for Spotify premium even though even a basic playlist doesn't work as it should, solve it soon please I need music right now

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5:51 pm EDT

Spotify I have been double billed for spodify music two months in a row.

Dear Sir,

I have been double billed for Spodify Music. I was double billed in April and May of 2018. I endeavoured to resolve this by telephone to Customer Service without any success. I was repeatedly transferred to an advertisement of which I did not need.

I am very disappointed this has happened once again. I expect a refund to me for each month of $10.95 (x2 months).

I expect a reply with resolution stated asap.

Thank you
Elaine M Simpson
EMAIL: [protected]@msn.com and [protected]@gmail.com

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10:18 pm EDT

Spotify customer service

I contacted a Spotify representative through their "SpotifyCares" (LOL) Facebook page to help me deactivate my Aunt's account after she passed away. I did not have access to a lot of her information, so I provided a link to her Facebook page as the guy asked. A few days later her account was hacked by someone pretending to be me asking for money. I have never felt more outraged, betrayed, and hurt. One day this will bite you in the [censored], I will make sure of it.

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6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spotify cancellation of spotify premium

I paid for premium on 24th of each month. I cancelled premium because my benefits changed and won't be paid for approx. 6 weeks when I will take premium again.
I went on Spotify tonight at approx. 6pm on 23rd and found adverts had started when I expected to get a last few hours advert free.
My email address is [protected]@sky.com.
I would appreciate an explanation as to why my Spotify Premium was cancelled with a few hours paid for remaining.

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2:47 pm EST

Spotify spotify

I have been one of Spotify's biggest fans for 7 years. I've had a premium account for five or so, it's been my ONLY streaming device and never once have regretted it..until today. Recently I was logged out of my spotify account on all devices for no reason, and was unable to log back in, because my password was "incorrect". I could guarantee it was right but whatever. I couldn't change my password because I no longer had access to the email I used to create the account with (remember, this was 7 years ago). So I tried calling a spotify customer service number which ended up being a scam and almost lost $500. So no hope at recovering my account which is a graveyard of all the playlists I've created over the years, from my graduation, to my wedding, to summer of such-and-such year or christmas of year so-and-so. These playlists are very meaningful to me and I've lost them. Spotify, you really need to get a number that people can contact you on. Spotify has millions of users each month and it's ridiculous that people can't reach you when we have issues. I know theres been many who have been scammed just like I almost was, and although I realize this isn't directly Spotify's fault, it still really turned me off to the company. Apple music from now on I guess.

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2:14 pm EST

Spotify customer service: jeffrey daniels

On 2/26/18, I called into this Spotify Customer Service number: [protected]. I first spoke to Jeffrey Daniels. The past two months (January, Febuary 2018) I have been charged 9.99, but I am a student. So I was calling to learn how to get switched back over to the student discount rate $4.99, and Jeffrey was of no help to that whatsoever. He would not listen and answer any of my questions, and he got control of my computer, to where he forcefully was trying to get my to purchase a $50 Google Play gift card for some reason. He said it was part of the refund, but if you listen to the call I started questioning him and then his numbers didn't match up, and this left me distrusting that I was talking to an actual representative from Spotify. I honestly thought the call had been hacked and I was getting robbed. I decided to hang up and call back. The same thing happened with the second representative, as he tried to get me to sign up for bitcoin. Both calls were extremely sketchy, and I decided to figure it out myself. Neither of the customer service representatives would help to answer my questions on how to get back on student discount, and they kept talking about an email that got sent out in January that they could not resend to me. It was all very sketchy and left a very bad taste in my mouth.

If this is a new thing, the representatives should e able to resend me the email as proof, and every time I asked they got extremely defensive and aggressive in tone. Both of my calls with Spotify I would rate a 0/10 for customer service. Absolutely TERRIBLE.

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K
9:44 am EST

Spotify spotify music downloads are deleted continually

Many Spotify Premium Subscriber's downloaded offline music is being repeatedly deleted. Spotify is aware of this problem, but is doing nothing to fix the problem. All they do is reply with a standard list of procedures to follow which does nothing to resolve the problem... clear Spotify cache on device, uninstall Spotify, download & install Spotify app. PROBLEM STILL NOT FIXED - then they close your trouble ticket.

Here are few of the discussion Threads in Spotify's Community Forum, from frustrated/angry subscribers experiencing repeated deletion of downloaded songs.

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/41174

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/59595

https://community.spotify.com/t5/Android/Spotify-keeps-deleting-downloaded-songs/m-p/1656038#M80499

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/68125

https://community.spotify.com/t5/Android/Spotify-Deletes-all-downloaded-songs/m-p/1634234#M79269

Because of Spotify Tech Supports indifference, many Spotify Premium Subscribers are canceling their accounts because of this bug, and moving to other Streaming Music Services that provide downloaded offline music without repeatedly deleting it.

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12:25 am EST

Spotify failed to follow through with cancelling account.

So on the 10/6/17 I canceled my account and got a email stating that they had canceled it and no longer had an account with them have emails to prove this. I was wondering where money was going so went to have a look and they had still been taking payments 6 in total one on the 29/6/17 another on the 29/7/17, 7/9/17, 29/9/17, 29/10/17 and again on the 2/12/17 i have statements to prove this i have tried to get in contact any way I possibly can but there's no direct email/phone number to get in contact with them now I'm pissed because I've spent my afternoon trying to get in contact as I feel ripped off and stolen from. This is not acceptable I rang the bank to see what help they could give me the only help I can get is canceling my bank card witch I shouldn't have to do as I am not in the wrong. I just want the account canceled and my money back.

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9:55 pm EST

Spotify political advertising

State government ministers asking for votes eg labour premier for qld is about as low as it gets. I myself despise her and will not listen to her campaigning when i am relaxing listening to music. Im afraid I will delete the app and am confident others will as well. Please keep the politics to other mainstream options. Nothing worse than the continual bombardment of government nagging and nitpicking coming from al directions. Just want to enjoy spiteful as it is .

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4:07 am EDT

Spotify never create an account

Be careful creating your account because they won't let you delete it. Yes, they have this option on their website, but who said it works? Instead of simply deleting your profile you have to send them an email with explanations why you need it. Who cares why? Because I said so! But once they got your email they will ignore you. Do you want it? I doubt. So think twice before using them.

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4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spotify spotify ad

I just can't stand the Spotify ad system, but anyway...I can get over it, after all we get free music, which is more than enough. I understand you have to put ads between a certain number of songs and so on..I get it, you need a profit. The thing I won't tolerate is "movie trailer" ads..yes, I've been using Spotify for a couple of years now and this is the first time i hear this type of ad (“Anabelle 2“ i believe). Not only I hear it too often, it is also very unpleasant.
I hope something will be done about this.
Cheers

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7:38 am EDT

Spotify unethical behaviour by spotify

Recently I re-located to Australia from the United Kingdom in December of 2015. I discovered Spotify several years ago and have ever since been a big user of Premium, and until now thought it a great service. In January of this year however, I began the process of trying to change regions ad I had moved back Australia, whose Spotify subscription is half the price of the UK for Spotify Premium. £10 versus $11.99 AUD. After several hours of playing around with the Spotify “self help” settings and then going to Forums etc, after not being able to change the regional settings, they were greyed out, I emailed Spotify.

I received no response for several months from Spotify. I then got on Twitter and complained and emailed their CEO direct, Daniel Ek. Whilst I received no email from Daniel or his support team, eventually Spotify got in touch via the Twitter prompt. Their response was Spotify must have sent me emails and that my firewalls must be so high they could not get through. Having never had this issue before on hotmail or my computer, (I run MAC) and not having firewalls, I checked my email settings which are on the lowest setting possible and junk mail folder in case there was a genuine issue. There of course was no email from their customer support team. Eventually I managed after several Tweets to resolve the issue, which of course couldn't be done via my end, and had to be done via theirs, as my original observation to the team suggested. They then told me they wouldn't be refunding the difference from December when my odyssey begun, as it was policy just to refund one month!

Whist previously an advocate of Spotify, in the space of a very short period of time I would suggest they have turned me into a “detractor”.Whilst I can't change provider to Apple until my new Apple S6 arrives, I will at my earliest convenience as I feel I have been shabbily treated by a company I once though brilliant. I now make sure whenever I am in any sort of group setting at work, dinner or sporting event I play this story to people who are unaware of the pitfalls of Spotify for those of us who have less settled lives and have worked across multiple countries for significant periods of time. A complete rip off and very disappointed and would not recommend this service.

Regards

David

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11:23 pm EST

Spotify handykey

I ordered the product December 15th, 2015 and never received it. I contacted them and got this response in January.

Anne (MyHandyKey)
Jan 14, 15:47

Hello,

Your order will ship next week. We apologize for the delay due to unprecedented consumer demand for this product in the past few weeks. You will be notified once your order has shipped and the expected delivery time is between 14 to 21 business days. If instead, you prefer a refund, I can submit a request to refund the charge for the Handykeys.

Regards,
Anne
Customer Support
http://myhandykey.com/

It's February 25th of 2016 now, and still no product or a courtesy email to inform me of any delays.

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Howard Daniel
US
Mar 25, 2016 9:03 pm EDT

I placed an order almost a month ago and have yet to receive my shipment as well.

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B
6:55 am EST

Spotify no response from them

I wouldn’t advise to download and install the programme from the website www. Spotify.com. I downloaded it used for several days, but later i was annoyed by the ads, which appeared here all the time. So frustrating. I used contact form on the website in order to ask about useless ads, but i haven’t received any response from them. Please leave comments, because it would be helpful for other people.

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Sandy Golatkar
US
Apr 16, 2023 4:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi I need help. Spotify has been deducting money out of my bank account and I don't have an active subscription with them. This has been happening since the last year. I contacted my bank and they say they cant help on this. Can some one please help

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Jon Gill
US
Oct 26, 2022 9:50 am EDT

I paid for this service and it always has gaps in the music and its useless to me.

I cancelled and they never cancelled or gave me credit. They have horrible customer service.

They just tried to take money from my account unauthorized as I already cancelled.

I want this harassment and access to my account stopped. It is illegal

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janessssssssssssssssssss
everett, CA
Sep 25, 2022 4:50 am EDT

She's listed as #1. The absolute worst content , and lack of insight. Came across as a comedy. The poor guests have to debrief from their time listening to her bs about herself. Spotify, you saw Harrys Princedom and thought by grifting Markle "from the block" you could make a ton of cash of us? The Duchess of Sussex? really?

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Patrick J
US
Aug 15, 2022 9:53 am EDT

Live version of Gacy’s Place … by The Mentally Ill. Begins with a anti-Semitic statement “ … all Jewish to me.” The song text is about, and I quote, “ … [censored]ing your children.” Gacy, the infamous serial killer.

Remove it immediately.

Believe me if it’s still on your platform in 24 hours I’ll escalate this.

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r nangle
US
Apr 27, 2019 9:49 am EDT

I have for 3 days tried to get help with your google home mini promo only to be told someone would get back to me. Both my daughter and I where sent the same code. I have been ignored although I have reachecd out on facebook email and twitter

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OleJen
US
Sep 03, 2018 9:06 am EDT

I am sick and tired of you lazy [censored] putting the same songs on MY discover weekly again and again even though you are VERY WELL aware that I've ALREADY added that exact SAME song to MY favorites! You'd think you'd know hoe to run a business by now.

coporate giant... pff - more like corporate [censored]s.

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Scoot Manoeuvre
US
Aug 21, 2018 3:13 am EDT

I'm trying to fix a minor problem with my Spotify.Nowhere can I find a solution after 3 days

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Scoot Manoeuvre
US
Feb 27, 2018 3:57 pm EST

My complaint is with the logo, I'm trying to get my Spotify to work on my android and desktop, my problem is with "waiting for connection to download songs"

Jessica Acreman
Jessica Acreman
Cleveland, US
Jan 02, 2014 2:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I cancelled an account in 2012 and thought it was done but they are taking money off my card now

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Chris582
Oldham, GB
Dec 14, 2013 4:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Forgot to mention that one of the ads you're complaining about is for spotify premium which tells you how to get spotify AD FREE!

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About Spotify

Screenshot Spotify
Spotify is a popular music streaming platform that has revolutionized the way people listen to music. It was founded in 2006 in Sweden and has since grown to become one of the most widely used music streaming services in the world. With over 356 million active users, Spotify has become a household name for music lovers.

The platform offers a vast library of music, with over 70 million songs available for streaming. Users can access music from a wide range of genres, including pop, rock, hip-hop, classical, and more. Spotify also offers a range of features that make it easy for users to discover new music, create playlists, and share their favorite songs with friends.

One of the most popular features of Spotify is its personalized playlists. The platform uses algorithms to analyze a user's listening habits and create custom playlists based on their preferences. This feature has been a huge hit with users, as it allows them to discover new music that they may not have otherwise found.

Spotify also offers a range of subscription plans, including a free version that includes ads and limited features, and a premium version that offers ad-free listening, offline playback, and more. The premium version is available for a monthly fee and has become a popular choice for music lovers who want to enjoy uninterrupted listening.

Overall, Spotify has become a go-to platform for music lovers around the world. Its vast library of music, personalized playlists, and range of subscription plans have made it a popular choice for users of all ages and music tastes. With its continued growth and innovation, Spotify is sure to remain a dominant force in the music streaming industry for years to come.

Overview of Spotify complaint handling

Spotify reviews first appeared on Complaints Board on Dec 14, 2013. The latest review Smart shuffle turning itself back on was posted on Dec 18, 2023. The latest complaint adamcrj was resolved on Nov 01, 2019. Spotify has an average consumer rating of 1 stars from 66 reviews. Spotify has resolved 2 complaints.
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    Jul 29, 2024

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