Spotlightstores’s earns a 1.0-star rating from 3 reviews, showing that the majority of craft and home enthusiasts are dissatisfied with their purchases.
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Unprofessional and Unreliable: My Experience with Spotlightstores.com Curtains
I bought some curtains from Spotlightstores.com and they were supposed to be block out curtains. After 6 months, one of the fabric panels changed colour compared to the rest. It was clearly sun damaged! It seems that part of the fabric was not sun treated where the rest was. I contacted Spotlight twice before getting a reply requesting more info. I had to dig out receipts, photos, and proof of purchase, but they ignored me! I still haven't received a reply. This is the most unprofessional business in Australia. I would not recommend buying your curtains from there.
Terrible Experience with Spotlightstores: Unreliable Service and Poor Customer Support
I gotta say, I had a pretty rough experience with Spotlightstores. I decided to order some made-to-measure curtains and blinds, but things just kept going wrong. First, the measurer had to come back and remeasure, which was a bit of a hassle. Then, when the curtain fitter came to install everything, they put the tracks in the wrong room and didn't bring enough fittings to finish the job. They promised to come back the next day, but I haven't seen or heard from them since.
To make matters worse, the manager at the Cairns location was incredibly rude and untruthful. And when I tried to contact the Spotlight Service Centre in Melbourne, they were no help at all. They never returned my messages, and I couldn't even get through to them directly - I had to leave a message and hope for the best.
It took a whopping 10.5 months to finally get all of my curtains and blinds installed, and now one of the blinds is faulty. I've tried calling and emailing Spotlight, but I haven't heard back from them at all. It's incredibly frustrating.
Honestly, I wouldn't recommend Spotlightstores to anyone. I've talked to some ex-staff members from different locations, and they all confirmed that this kind of thing is pretty common. Some of them even had to redo their own curtains and blinds after botched jobs from Spotlight. It's been over a year since I first walked into a Spotlight shop, and I still haven't received what I paid for. Save yourself the trouble and go somewhere else.
Misleading Clearance Pricing at Spotlightstores.com: My Disappointing Experience
I went to Spotlightstores.com and purchased some curtain fabric from the Logan sale over the weekend. My friend and I were searching for the perfect fabric and we found it on a table marked '$15 clearance'. We were ecstatic and quickly chose the bolt of fabric we wanted. The table was quite long and had no dividers or signs to indicate that the clearance only applied to the first bay. There was no indication that the price would be different for the second bay. However, when we went to pay, we were charged $21 a metre. We were confused and asked why the price was different. The salesperson told us that the clearance only applied to the first bay of the table. We were disappointed and felt misled because there was no signage to indicate this.
I tried to challenge the salesperson about the misleading signage, but they were not helpful. They told me to read the price label, which was silly because the original swing tag is generally left on when an item is placed into clearance. The salesperson was curt and unhelpful, telling me that I had two options: leave the fabric or pay $21 a metre. I was frustrated because I believe that Australian Consumer Law has strict rules about misleading pricing.
After investigating, I found that Spotlightstores.com does not provide customers with specific avenues for making a complaint. This is terrible service and I am disappointed with my experience. I hope that Spotlightstores.com will improve their customer service and be more transparent about their pricing policies in the future.
Spotlightstores Complaints 0
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Is Spotlightstores Legit?
Spotlightstores earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Spotlightstores's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Spotlightstores.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Spotlightstores and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
About Spotlightstores
The company's website, spotlightstores.com, is a one-stop-shop for all your crafting and home decor needs. The website is user-friendly and easy to navigate, making it easy for customers to find what they're looking for. The website offers a vast selection of products, including fabrics, curtains, blinds, homewares, party supplies, and much more.
Spotlightstores is known for its high-quality products, and the website is no exception. The website offers a wide range of products from top brands, ensuring that customers get the best quality products. The website also offers a range of exclusive products that are not available in stores, making it a unique shopping experience.
One of the best things about spotlightstores.com is its competitive pricing. The website offers regular sales and discounts, making it easy for customers to save money on their purchases. The website also offers free shipping on orders over a certain amount, making it even more affordable for customers to shop online.
Spotlightstores is committed to providing excellent customer service, and the website is no exception. The website offers a range of customer support options, including live chat, email, and phone support. The website also has a comprehensive FAQ section that answers many common questions.
In conclusion, spotlightstores.com is a fantastic website for anyone looking for high-quality products for home decor, crafting, sewing, and more. With its vast selection of products, competitive pricing, and excellent customer service, it's no wonder why Spotlightstores has become a household name in Australia and beyond.
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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